16000+ reallocs Ipod Classic

Hi,
I have bought an Ipod classic about 9 months ago, it always made alot of noises ( I know there's a harddrive in there, but my previous classic didn't make THAT much noises). It recently 'broke': i noticed I couldn't sync more than 4000 or so songs, cause when I tried the syncing went soooo slow and always ended up in an error message. After unplugging the Ipod the music would always be gone.
I read the threads and noticed that the 'reallocs' should be as low as possible so I checked and noticed there were 16800+ reallocs on my Ipod...
I gave it to an apple-service store and they told me there was a problem with the harddrive, so they 'fixed' it.
When I came home it still wouldn't sync more than 4000 songs...
I never found an answer to -what I think might be the problem for my high reallocs in such a short time (9 months)- whether downloaded songs might cause the reallocs to shoot up. I have all my music (around 40 G) stored on an external harddrive and when I sync I first copy them to my music folder and then into Itunes.
Would it be possible that there are massive amounts of damaged songs on my harddrive? I download everything through Torrents and try to make sure the torrent links are decent... Playing those songs through other programs such as windows media player never gives any problems whatsoever.
I am praying that someone is able to give me a covering explanation this time, cause honestly I am getting sick of these Ipods.

I have this problem as well with 2 ipods, One about 14 months and one just under a year.  I have had problems syncing ever since Itunes 11 came out.   Now neither will mount and BOTH show over 16,000 reallocs.  I've seen a couple of other posts coming up with 16,000 + shortly after 11 came out.   Odd that BOTH would have such a similar number,

Similar Messages

  • Hello my name is vicky i have an ipod classic 160 gb  when im syncing songs to ipod classic it is get stucked and a small noise is coming from back endof the ipod  i even checked the number of reallocs and pending sectors so please help me......for t

    hello my name is vicky i have an ipod classic 160 gb  when im syncing songs to ipod classic it is get stucked and a small noise is coming from back endof the ipod  i even checked the number of reallocs and pending sectors so please help me......for this

    Make an appointment at the genius bar.
    If you went without an appointment, then it would make sense that you could be turned away.

  • IPod Classic - ok with Windows, not with iTunes

    Hi,
    I have a Classic 160GO iPod.
    Suddenly this problem appeared :
    - no music or pictures were recognized by my iPod, but the disk space was used for "Other"
    - this iPod is not known with iTunes
    - This iPod is known as a removable hard disk, via Windows 7 (Main computer), Windows XP (secondary computer), a linux thing (a friend computer).
    1. I already checked this iPod with the diagnostics mode (see https://discussions.apple.com/message/19048752#19048752)
    result is :
    - reallocs : 0
    - Pending sectors : 32
    My understanding is that my iPod hard disk is ok and valid.
    2. I followed most of the recommended way to repaird the iPod as per Support (8 out of 10)
    NOthing is working.
    I confirm I have installed the latest version of iTunes.
    3. I read the following page : https://discussions.apple.com/message/19158071#19158071 to find the relevant firmware.
    But the iPod Classic 160GO is not in the list.
    My questions
    --> Do you have an idea to solve my problem ?
    --> What could happend i I format my iPod with windows ? It would be only a hard disk after, wouldn't it ?
    --> I f I format, is there a solution to re-install the iPod software (= firmware ?)
    Thank you for your help.

    The iPod hardisk is  looks new from the Reallocs and ON Hours, but, it is rebooting more to get the correct spin for data verification, causing tImeouts,  so the Pending Sector will increase.
    There maybe something, near the iPod environment, that is causing the drive to fail, and overheat, if it has not already been damaged, or maybe it is just one Hardisk, that slipped through poor quality control.
    You can bring the Retract, Realloc and pending number low, by doing low level format, see this article, but your problem of Hardisk rebooting to find a good cluster, wont go away
    Just my thoughts.
    Magnets are the primary cause of hardisk crashes,  I would also suspect, using your handphone, while it is near the iPod would also be bad, see the YouTube video on hardboiled eggs using handphone.

  • IPod Classic not recognized by iTunes, claims to be wiped of all content, and causes computer problems when connected

    I have an 80 GB iPod Classic that has suddenly developed severe problems. I'm running iTunes on Windows 7 64 bit.
    It was working fine until last night, when I connected it to iTunes to add 6 songs. (Four of these were bought on Amazon.com and 2 ripped from CD's). It accepted the songs and played them fine when connected. When I clicked the icon in iTunes to eject the iPod, it came up with the "OK to Disconnect" and progress bar as usual. However, this time the progress bar didn't start to fill in. It just sat there.
    After several minutes the progress bar finally filled in and returned to the menu... but instead of displaying the cover flow on the right side as usual, it showed a gray box with "No Music."
    When I tried to re-connect it to my computer, iTunes would not recognize it. My computer also wouldn't recognize it at first... after several minutes, it came up as a generic removable device. Attempting to right-click on it or eject it from Windows was unsuccessful.
    The iPod itself displayed "Connected" and alternated the plug image with the spinning arrows. It never said "Synchronizing" as it usually does.
    Furthermore, my computer's performance degraded severely while the iPod was plugged in. iTunes itself froze, and even my other applications (such as my web browser) would not work correctly. This all cleared up as soon as I unplugged the iPod. If I tried to initialize iTunes while the iPod was plugged in, it would not open. It opened immediately when I unplugged the iPod.
    Finally, despite claiming to have no music or other contents (it had contained only my iTunes music library, which is about 26.5 GB), in Settings the iPod claimed to have only 5.3 GB of free space.
    Resetting the iPod with Select/Menu made no change. I was able to put it in diagnostic mode and check the hard drive, which gave these results:
    Retracts: 381
    Reallocs: 0
    Pending Sectors: 10
    PowerOn Hours: 417
    Smart/Stops: 381
    Temp: Current 24c
    Temp: Min 15c
    Temp: Max 48c
    When I put the iPod up to my ear I hear a steady, faint high-pitched sound and an occasional very faint crackling noise. When it shuts down the sound continues for a few seconds, then ends with a kind of squeaking sound.
    The iPod is more than 5 years old, so I'm prepared for the probability that it's fried. But I'd like to try everything before I go ahead and spring for a new one.

    The iPod's hard drive probably has data corruption.  That does not necessarily mean there is a hardware problem.  Hard drives, including the ones in computers, can develop data corruption.
    Try putting the iPod into Disk Mode
    http://support.apple.com/kb/ht1363
    If it goes into Disk Mode, run iTunes on the computer and connect the iPod.  To eliminate other potential issues, you should disconnect other USB devices (you can leave standard keyboard/mouse connected), and connect the iPod to a direct USB port on the computer.
    iTunes may prompt you to do a Restore, which you should do.  This will erase the iPod, re-install its software, and set it to default settings.  If the problem was only data corruption, and there is no hardware problems, the iPod should have a "fresh start."  You can sync it from your iTunes library.
    If the iPod does not go into Disk Mode, or if doing a Restore fails, the iPod's hard drive may be faulty.

  • Tried to Sync my ipod classic through itunes 11.2 on my new vaio laptop

    Haviing tried everything from restoring multiple times, to resetting to jumping on one leg and crossing my fingers nothing has worked
    I got a new laptop, tranferred all my music, got the latest version of itunes 11.2, restored my ipod so it would sync with the new library.
    WORST MISTAKE I EVER MADE
    its completely destoryed my ipod classic, it freezes, i've uninstalled and reinstalled itunes, I down graded to 10.7,
    Then I thought maybe its the laptop/windows 8 so i connected it to my old laptop windows 7, restored it and exactly the same issues, which have never in the year I ve had my ipod classic have I had
    now having done a manual check of the hardrive
    it states
    retracts: 21
    reallocs:16376
    pending sectors: 0
    power on hours:61
    start/stops 6638
    temp current 29c
    min:15c
    max: 55c
    Is there anything that can be done that won't cost me an arm and a leg?

    I'm having sync issues too since I've updated to 11.0.4.  My ipod 160 will no longer sync properly or will hang when attempting to sync yet my 4th gen touch doesn't have any problems.  I am thinking about uninstalling it and rolling back to an older version of itunes.

  • I have an old iPod Classic that still works fine but it is having difficulty establishing a connection to my computer.  It will make an incomplete connection but it takes a long time and the computer hangs up until the connection is made. iTunes can't see

    I have an old iPod Classic.  It still plays the music on it out of either port.  It is having trouble connecting to my Windows 7 (64bit) computer.   It takes about 30 seconds or more to connect and hangs the computer until it does.  Even though it shows up in connected USB devices and in Windows explorer it doesn't seem right.  Sometimes it does not make a connection and when it does make a connection iTunes cannot detect it, even though iTunes sometimes automatically launches when I plug in the iPod.  I've tried two different sets of cables with the same results.

    Check the iPod Hardisk health with the iPod  Disk Diagnostic, as posted by tt2
    https://discussions.apple.com/message/17776595#17776595
    It wont fix your problem, but may tell help troubleshoot, why it is freezing iTunes, especially when the Pending and Realloc numbers are high.
    have a nice day!

  • My iPod classic will freeze during sync.

    I have an 80gb ipod classic. Im using itunes on my imac and when i got to sync the ipod it starts then it freezes.  takes forever to load songs.. Mind you i have over 4,000 songs im trying to download... I still think it should sync a little faster. Anyone know what the issue is?

    The sync cable must be connected to a USB port at the back of the iMac screen and not to those USB ports on the keyboard or USB portr hubs.
    You iPod hardisk maybe having problem, do a Diskutility firstaid repair and run the Ipod disk diagnostic to check if the Realloc and Pending sectors numbers are not high.
    Good luck!

  • IPod Classic fails to restore or reset

    A few times now all the music on my iPod just "disappeared".
    Once while I was listening to music and it just stopped.
    Looking at the iPod screen, it showed no music, no podcasts, no files of any type.
    QUESTION: the hold button was on, so button pressing should not have made any difference.
    "Where'd it go???"
    I was able to restore the iPod and then resynch the music and it worked for a bit.
    This time the music is gone and I cannot restore or reset the iPod and have it "take".
    When I plug my iPod in both the Finder -and- iTunes will become non-responsive, although not at the same time.
    After at least 3 minutes (feels much longer) the iPod will show up on the Desktop and in iTunes.
    I've been through the trouble shooting page:
    http://www.apple.com/support/ipod/five_rs/classic/#
    I get to the "Restore" section, all of the steps are followed.
    All of the screens defined on this page show up as expected.
    However, again both the Finder and iTunes will freeze (become unresponsive) for an extended period.
    When the iPod shows up in the Finder it has 4 folders: Contacts, Notes, Recordings and Calendar.
    The "Notes" folder has a file called "Instructions" in it.  The other folders are empty.
    When I navigate to the Notes folder to view "Instructions" the Finder will become unresponsive.
    Eventually iTunes then shows the expected "Welcome to your new iPod" screen.
    The iPod shows "Connected: do not disconnect"
    Around this time, the iPod shown in the Finder -may- no longer show any folders.
    Clicking on "Continue" I get the "Sync with iTunes" screen in iTunes and the iPod shows either "Connected" or "Synching".
    Again, there is a bit of a delay that seems excessive.
    The summary screen shows that the iPod is formatted for Macintosh with software 2.0.4
    capacity is 148.87 with 148.40 "free" according to the sync bar at the bottom of the page.
    Going back to the Finder to see what "Instructions" contains, "Get Info" shows that it is a Unix Executable File of 14 bytes dated 8/20/01
    It can be opened with 'Terminal'.  The "more info:" section of the Info window keeps spinning.  My iPod was purchased in 2010.
    Back to iTunes:
    "Check for Update" show 2.0.4 is the latest version.
    Just for the halibut, I clicked on "Restore iPod"  (NOTE: i've been through this same process several times already so I'm just trying something different.)
    The same steps as outlined on the troubleshooing page happen.
    Stage 2 of the restore showing the progress bar on the iPod happens very rapidly.
    The "Welcome" screen shows up on the iPod and then the "connected" screen follows soon there after.
    And we're back to the "Welcome to your new ipod" screen in itunes.  ITunes becomes unresponsive for a brief period, but much faster than the last restore attempt.  All the summary information is the same.
    Going to the "Music" tab I add only 717 songs (I mean, why bother to do more unless this works?)  The synch bar at the bottom of the frame
    shows 137.82 GB free and a blue section shows up.  I then add one TV show and a light brown color shows up on the synch bar and 137.27GB is free
    I added a couple of podcasts 137.12GB is free.
    I click on the "Apply" button and synching starts (Duh, why would that happen?  ie why doesn't the button say "sync"?)
    The iPod shows "Syncronizing: Do not disconnect"
    itunes shows: "Syncing iPod" alternatine with "Syncing Music to ...(Step 2 of 2)"
    The sync is complete. iTunes says the sync is complete and that the iPod should be ejected.
    I click on the eject button inside of iTunes and a "Synching iPod" dialoge box comes up.
    The iPod itself just shows "Connected"
    The iPod finally shows "Ok to Disconnect" with a progress bar. 
    The iPod does not show up in iTunes or in the Finder.
    Having disconnected the iPod at this point only to have my music disappear again, I'm waiting to see what happens.
    The "Welcome" screen shows up on the iPod and dims.  A couple minutes later the iPod shows "Charged" and then it dims.
    I disconnect the iPod and select "English".
    There is "No Music" "No Podcasts" "No Video".
    Settings shows 11.7 GB used and 137GB free.
    The "Used" is all "Other".  11.7GB is about the size of the Music and Podcasts that I loaded.
    Connecting the iPod again, the iPod shows up in the Finder immediately, but not on iTunes.
    The iPod shows "connected eject before disconnecting".
    Minutes later, the iPod again shows the Folders listed above in the Finder and iTunes is now "not responding".
    Basically, we're back to where we started.
    Any clues?

    This discussion was very helpful:
    https://discussions.apple.com/message/17028567#17028567
    Pretty much it suggests that my hard drive is failiing.
    SRV Diag Boot 1.3.0d036
    SRV V.0129 Dec 9 2009
    Retracts: 0
    Reallocs: 3712                   <<<<<<<
    Pending Sectors: 3584      <<<<<<<
    PowerOn Hours: 31
    Start/Stops:3340
    Temp: Current 34C
    Temp: Min 21C
    Temp: Mac 53C
    SNO: 80LCSW89S
    FW Revisions: VS210A
    LBSs: 0x12a19eb0
    I opened my iPod in disk mode:
         http://support.apple.com/kb/HT1363
    And used disk utility to repair it (no problems) and then reformat it (erase).
    I reconnected the iPod through iTunes and restored it again and synched the same tunes as before.
    Still "No Music".
    Checking the SMART info for the HD, the numbers have risen dramatically.  <sigh>
    To replace the HD myself:
      http://www.ifixit.com/Guide/iPod+Classic+Hard+Drive+Replacement/564
    To get a refurbished one (it may be a new one actually) from Apple: $190
    BTW: you have to use SD videos to play TV shows.
    http://support.apple.com/kb/ts4223

  • IPod Classic 120 gb won't restore by any means

    Hi, so I was syncing my ipod like I do on a regular basis, then all of as sudden it freezes, reboots and shows no music or anything. In fact it shows 0kb free out of 0kb. I've done extensive research on the matter trying to restore. Here are the things I have done (PC user):
    -Hard reset of the ipod
    -Attempt to restore via iTunes both normal and in Disk mode. This fails, as it says that the operation was done successfully and that I need to wait for my ipod to reboot, however it never reboots, so when it is unplugged again it reboots itself showing the same problem.
    -I also formatted the disk, both quick format and the full one. I've even used third party software for this.
    -I changed the drive letter to another one.
    -Finally since Windows didn't seem to work, I tried to format the drive on a Mac to MS-DOS however I got a input/output error.
    Having said that, I've also read that a format to Mac Plus and then to ms-dos might work. Is it worth the shot?
    Or drain the battery, wait for a couple of days and try the whole process again (this was another thing that I haven't done).
    Finally as a last resource I found a third party firmware, with which my ipod works. I am not into this, however is the only thing that has worked, since everything I've done hasn't.
    I've read that at this point I should give up because the hard drive is most likely dead, however my Disk diagnostic shows the following results, which I believe have no sign of being fried:
    Retracts: 556
    Reallocs: 33
    Pending sectors: 0
    PowerOn Hours: 413
    Start/Stops: 51
    Temp: Current 23C
    Temp: Min 16C
    Temp: Max 46C
    Thank you in advance for any help provided

    The stats look fine. Try the DFU Restore method shown in Corrupt iPod classic. It may pay to disable any anti-virus software and use the staged transfer method to reload data, assuming you get that far.
    tt2

  • IPod classic error 50, 53, 69, etc solution that worked for me

    Giving back to the community that I spent so long searching in for a solution to this problem--even though I ended up with my own solution that may or may not work for you.
    I bought a 6th gen 160GB iPod classic and tried to sync it to my massive 14,000(+)-song library. The sucker would give me all sorts of errors (50, 53, 69) and never complete my sync. It said my files were corrupted or that an unknown error occurred yada yada. I looked on the forums for a solution and none of them worked. I sent that iPod back and got a 7th gen 160GB instead. SAME ISSUE. MY GOD. My only guess was that since both iPods came from a Mac computer there was some issue with it connecting to Windows--ever after reformatting it.
    So, I knew about formatting my iPod and then restoring it to try and resolve the issue that turingtest2 often would point out in many threads similar to this: iPod Classic
    What I never did was a full format. But more specifically, I never did a full format and waited for it to finish.
    The fix that worked for me was this (and I'm giving my exact order, even if the steps were unnecessary--as the fact that it worked was like a dream come true):
    1) Go to My Computer, right click on Computer in the sidebar and click on Manage.
    2) After the window pops up, click on Device Manager and then Universal Serial Bus Controllers.
    3) Make sure your iPod is plugged in, and right click Apple Mobile Device USB Driver and uninstall it.
    4) Now go to Disk Management in the sidebar. Right click on the iPod and select Format
    5) For format options, select file system as NTFS (I know, I know--but it worked for me), and UNCHECK Quick Format.
    6) Format it, and WAIT for it to finish. It will take a really long time.
    7) After formatting, plug the iPod back in and wait for the driver to install. Open iTunes and restore the iPod.
    8) Wait for the iPod to restore and then sync the music!
    If everything was done correctly it should work, possibly.
    My hard drive specs before this were:
    Retracts: 34
    Reallocs: 9344
    Pending Sectors: 0
    So, the specs were pretty bad, but it still worked for me.
    I actually just got done doing another sync and it still seems to be working fine.
    Good luck!

    I have had success with this method also, but it is not full-proof. Try the movie "The Incredibles". The audio will be about 10-seconds out-of-sync. (BTW, I own this movie).

  • Ipod Classic Firmware

    I have been trying to restore my 80gb ipod classic for a while and I end up with the same results.
    If the ipod isnt plugged in It works fine not screen messages although It's not saying I have no music on there, plug it into itunes and It says I have songs on the ipod, the computer finds the ipod no problem but when I go to restore it I get the message
    "The ipod can't be restored the firmware file is not compatible.
    once I dissconnect from my computer the screen goes white and the ipod asks me to set a launguage again and the process repeats.
    I have tried to manually install the firmware update but no luck
    help much appreciated.
    I'm running software version 2.0.4 on a 4 month old imac so no out of date software I'd hope.
    Ipod HDsmart data diagnostics
    Retracts - 3
    Reallocs - 0
    Pending Sectors - 0
    PowerOn Hours - 3
    Start/Stops - 60
    Temp - 33c
    Temp min - 27c
    Temp max - 40c

    Check the other posts here in the forum: The problem is fixed by re-syncing your photos. Not nice but it seems to work.

  • Recently, my Ipod classic no longer plays grouped consecutive podcasts continuously.

    recently, (I believe the since most recent update) my ipod classic no longer plays grouped consecutive podcasts continuously. In the past it work quite effectively.
    I checked the shuffle switches, and they were all turned off. 
    None of the threads that seem to address this issue effectively.
    Don't have this problems with my iPhone 4GS.
    Does anybody know what gives?  Not real keen on Updating Software when options and features removed.

    Did a restore without any media being put on, here are the stats, and the increase from the original posted:
    Retracts: 1                         (+0)
    Reallocs: 280                     (+64)
    Pending Sectors: 480         (+48)
    PowerOn Hours: 198          (+1)
    Start/Stops: 24856             (+50)
    Temp: Current 33c             (+6)
    Temp: Min 14c                   (+0)
    Temp: Max 54c                  (+0)
    Although the hours, and temps don't matter much I included them anyway. Here are the stats after another restore, and all the media being added (increase from original, not last restore):
    Retracts: 1                         (+0)
    Reallocs: 400                     (+184)
    Pending Sectors: 48           (-384)
    PowerOn Hours: 198          (+0)
    Start/Stops: 24861             (+55)
    Temp: Current 36c             (+9)
    Temp: Min 14c                   (+0)
    Temp: Max 54c                   (+0)
    The pending sectors went drastically down, which is awesome, lot less songs are skipping.. Except the reallocs went significantly up as well, I assume that would be due to the remaps of the pending sectors? And should I try more restores to see if that would help try to fix the problem, assuming it would be fixing desk/memory errors?

  • IPod Classic wiped itself & is no longer recognised in iTunes

    iPod Classic, 80GB, from Dec 2007.
    Plugged iPod in to laptop as normal (Acer Aspire 7730ZG, using WIN7 Ultimate at the time) & tried to add an album. Process froze & iPod would not update. It would not respond within iTunes, so I manually ejected via Windows. Upon ejection, the iPod reset itself & wiped all content & settings.
    Since then, the iPod is not recognised by iTunes & is inaccessible. The iPod is recognised as a device in Windows, but I cannot format it or run any diagnostics via Properties. Each time I eject the iPod it resets itself as well.
    I have tried various solutions that have previously been posted, but no luck so far. iPod can be put in Disk Mode, but just sits at 'Do not disconnect' (again, is recognised by Windows as a removable device).
    iPod diagnostics gives me the following:
    Retracts: 201
    Reallocs: 4
    Pending Sectors: 6
    PowerOn Hours: 1007
    Start/Stops: 167
    Temp: Current 31c
    Temp: Min 12c
    Temp: Max 47c
    Any advice/help is much appreciated!

    Hmm. I was having problems with one of my iPods recently that in the past I've fixed by simply wiping the hard drive. The DFU restore worked quickly for me once I was told about it but prior to that I had reformatted the drive using EaseUS Partition Master Home Edition (Free). Perhaps that had some useful effects after all. It may also be a good idea to disable any real-time anti-virus products while you do the update in case they are interfering with the process.
    tt2

  • My 160GB ipod classic doesn't sync properly because of silly accident - HELP pls!!

    By accident my iPod classic got disconnected in the middle of the sync process. Ever since, it can sync onlt 1GB of my 50GB music collection. Now while it syncronizes, at times it stops and reads "connected". It freezes for a while and then the -69 error pops up and also and a dialog appears that my iPod cannot be accessed. Below is what the Diagnosys mode shows. Do you think it is too screwed up??
    Thank you!!

    Yes have it replaced, You Realloc numbers are too high, it will keep increasing, as the Hardisk start and stop trying to locate some good sectors to write data.
    Most likely your iPod  battery drained out fast too.
    If it is under warranty, bring it in to APPLE store for a replacement.
    Have a nice day!

  • ITunes won't read my iPod Classic, but Windows does; tried many solutions!

    Hey Apple Support Community,
    I wasn't sure whether this post belonged in the iPod forum or the iTunes forum as the matter concerns both, so I decided to post in both forums. My apologies if this is 'spammy'. (iPod forum is a little old anyway).
    I just dug up my 6 year old iPod Classic from the grave and would like to start using it again as my HTC's headphone jack is extremely faulty lately. My iPod Classic is completely empty - I have no music, no photos, nor videos on it.
    My problem is that on my Windows 8 Laptop, Windows is able to read the iPod, however, iTunes cannot. I went over to the Support page and tried almost every recommended solution out there, and nothing seems to work.
    I have:
    Tried different USB ports
    Performed a Restore/Recovery after selecting 'Format' from Windows ExplorerIt is interesting to note that, whilst iTunes doesn't read the iPod normally, it did show up in the button (Spotlight button?) next to the iTunes button when performing a Restore
    Uninstalled and Reinstalled every Apple application and program from my Laptop, including iTunes, Mobile Support, Bonjour, and more, and also, deleting any remaining folders related to Apple.
    I have tried alternatives to iTunes such as CopyTrans and Syncios, but all seem to fail.
    Troubleshooted my iPod various times
    Restarted any Apple related Service as well as any Processes from Task Manager
    Searched for Updates on Device manager -> Apple Driver and everything is up to date
    It's worth pointing out that:
    When opening the iPod folder in Windows Explorer (after enabling Hidden Folders), inside the 'iPod_Control' folder, there is no 'Music' folder; not sure if this is intentional or simply because there is no music file on my iPod.
    The Software Version (which displays prior selecting 'Restore') is 2.0.1. If this is outdated, the option to Update Software is greyed out and unavailable.
    My iTunes is up to date.
    iTunes does tend to freeze up when attempting to read the device, but is perfectly fine after a while, it just does not display the device (implying it must have failed to detect it).
    It is the first time using iTunes on this laptop (laptop is 4 months old), and has never had an Apple Device connected to it before.
    iPod and iTunes used to work fine 6 years ago on a different PC which is no longer at me.
    If anyone could shed some light on this problem, I would greatly appreciate it. Please do not hesitate for any further information related to both iPod or Laptop.

    Hey, thanks for your reply. I ran Diagnostics and the results are as follows:
    Retracts: 38
    Reallocs: 56
    Pending Sectors: 8
    PowerOn Hours: 165
    Start/Stops: 12666
    Temp: Current 29C
    Temp: Min 15C
    Temp: Max 52C
    I heard that a large number of Reallocs is bad; not sure if 56 qualifies as a large number. Would this somehow interfere with iTunes not being able to read the iPod?
    EDIT: Your instructions say to attempt another Diagnostics after updating however my iPod will not update past 2.0.1 (I believe that is the last update that came out for iPod Classics), unless you'd like me to recover/restore it and then try again.

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