160gb Classic not recognised by itunes, but comes up as external disc

To add another to the many versions of this problem, my classic will appear as an external drive but will not be recognised by itunes. I've reset the ipod, tested all the cables and ports and tried it on more than one Mac, all to no avail.
I can't restore it via itunes or the Disk Utility and am pretty stuck. I realise help is unlikely, but would like it to be known that there is another person having this kind of problem.
Thanks - BH

I'm having the same problem - very frustrating. Have reset and restarted iMac but no success

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I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

i have restarted my com, re-installed itunes and repeatedly tuned on and off my iphone to no avail. please help!!!

My iPod Classic 160GB is not recognised on iTunes - it says that there is no iPod found? When its plugged in! Please help

iPod classic is not recognised on iTunes. My iPod screen is flickereing constantly - from upside down to the right way around. It wont even show up on my iTunes. I plug it in to my MacBook and it gives me the option to restore but then once Ive clicked it says that 'it cannot be restored as there is no iPod found' when it connected and it says so on my iPod screen. Please help! Thanks J

Tried resetting the ipod and its enabled to be used as hard disk on itunes.
I assume you mean the "Enable Disk Use" option is enabled from under the iPod's Summary tab?
B-rock

IPod classic not recognised by iTunes on Mac

I have an 80Gb iPod classic video. It has suddenly stopped being recognised by iTunes on my iMac. It IS recognised by the iMac though. iTunes does recognise my iPhone and iPad. I've restarted the Mac and reinstalled iTunes but no difference.
I tried erasing it from the Mac but when it restored, prompting a restore by iTunes then it's still not recognised.
I've plugged the iPod into a pc and iTunes recognised it...so I know it's not the iPod or the cable. iTunes on the pc restored the iPod but it's now blank and not being recognised by the Mac iTunes. I've run a diagnostic on the iPod HDD and it seems fine.
I'm confused as to what to do next...other than put all my music onto the laptop and sync it with that...but that seems unnecessary and drastic.

Same problem here, on 10.10.2 with iTunes 12.0.1, my iPod Classic 160 ejects immediately, on my mavericks mac with iTunes 12.0.1, all is well.
I've tried forcing iTunes not to run, by getting it into 'choose library mode' (holding down option key, whilst starting), and the iPod stays connected, but as soon as an iTunes library is chosen, it ejects. This leads me to think, it may be a system call that iTunes is using that has changed in 10.10.2, forcing the eject.
To Xavier, I don't see an issue with my iPhone wifi sync, although as I tried reinstalling iTunes to remedy the iPod situation, I did have to set that up again on the summary page.
I've also submitted a feedback assistant report, hopefully a fix will be coming...

IPod Touch not recognised by ITunes but my iPhone 4 works fine.

I am currently not able to sync my ipod touch as it is not seen by iTunes when I connect it.
I am using Windows 7 and the latest version of iTunes and have followed each of the steps listed at
http://support.apple.com/kb/TS1495
but still can't sync.
I have listed several key bits of information which I hope someone can explain.
1. My iPhone 4 sync's fine - same user account under windows, same usb cable.
2. When i plug in the ipod touch it starts to charge and iTunes appears to hang. e.g hovering over the file menu doesn't highlight the options. If I wait roughly 3 mintues iTunes starts responding again (file menu's are activated) but still doesn't recognise the ipod touch.
3. If I do this over and over again I 'sometimes' get iTunes to recognise the device but it presents the 'Restore from backup or restore to factory settings'. If I select restore from backup it then informs me the backup is corrupt. The randomness of getting to this stage has no consistent steps and i've been unable to get to this point over the past 3 days.
4. I recently bought a movie from iTunes and get the message 'The movie could not be played' and since getting this message i've been unable to get iTunes to see the device.
Any help greatly appreciated.

I've finally managed to get the device recognised my Windows. The solution was to take my ipod touch round to my friends house who own's an apple mac. Plugged into the Mac itunes instantly see's the device and everything is back to normal.
I can know get my Windows 7 machine to see the device in iTunes. The strange behaviour I see on Windows 7 box is, on plugging in the device iTunes hangs if I then unplug the device and reattach it (repeat this several times) eventually iTunes doesn't hang and sees the device.
Not at elegant solution granted but hopefully this may help someone out. This is obviously a software bug (is it that I am also syncing my iPhone?) as I've ruled out all the hardware involved.

IPod classic not recognised in iTunes

When I try and connect my iPod classic with latest iTunes it comes up with an error message "Mac OS X can't repair the disk JO IPOD" it's also not registering in my iTunes. Do I need to reformat my iPod? If so, how do I do this when it's not showing up in iTunes? Any help would be great, thank you!

Try putting the iPod into Disk Mode
Putting iPod into Disk Mode - Apple Support
If it goes into Disk Mode, run iTunes on the Mac and connect the iPod. iTunes may prompt you to do a Restore, which erases (reformats) the iPod, reinstalls its software, and sets it to default settings. If there is no prompt, but the iPod appears in iTunes, you can initiate a Restore from the iPod's Summary settings screen in iTunes.

My 6th Gen iPod nano is not recognised in iTunes, but is in windows.

Up until this morning my ipod was working fine with iTunes. I updates iTunes this morning and then a message came up stating that iTunes knew there was a device but it couldnt access it or something along those lines. It said if this problem continued I should reinstall iTunes. I evenutally reinstalled iTunes, I also restarted my iPod and stopped and starting the services. I tried to delete the Temp file in Local, but it wouldn't let me. I have tried restarting my laptop, plugging the USB into a different port. Nothing seems to be working.
Any suggestions on how to get it working again?

Hey Sue13228,
Good troubleshooting so far. I would also try out the steps in the following link:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Sincerely,
Delgadoh

New Nano 4Gb is not recognised by itunes but is by Windows XP

I previously had a iPod Mini which recently failed so I have purchased a 4Gb Nano this week
However when I connect it to my computer I can see it in explorer but not in iTunes (when I conect my girlfriends 2 Gb Nano to my computer it is recognised by both Windows and iTunes)
In addition when ever I plug it in Windows starts up autoplay
When I disconnect the Nano even safely the Nano resets itself and asks for the language I wish to use
Any ideas on how to fix this or is it time to return this. I have trie hard resets when connected and not connected

Hello,
Have you seen this article about it?
iPod doesn't appear in iTunes but does in Windows
I would suggest doing a restore on your iPod (this will format your iPod to this computer).
You won't be able to do that yet, since if you open up the iPod Updater, do you get a "iPod Service Error" or "can't mount iPod" (I presume you will get one of those messages)?
See this link:
iTunes/iPod Updater confuse iPod with network device, causing iPod to not mount or be recognized.
Overall, in this situation, I suggest assigning your iPod a different drive letter, then try restoring it:
Assigning your iPod a different drive letter (previous link)
I hope this helps!
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

My iPod is not recognised in iTunes BUT I have tried to restore it!!

Okay, at home and my iPod went dead so I plugged it into mates laptop at home to charge (didn't think this would hurt it cos I didn't touch his keyboard or press anything, just charged it!) Came to work tried to update iPod with new tunes and it said it did not recognise the iPod (the name I gave my iPod did not come up either) and told me to restore it. Clicked on restore - told me it would go back to factory settings and I would lose everything). I went ahead and restored it. No it just keeps telling me to restore it. My iPod just has the do not disconnect icon coming up and is empty - none of my songs or pictures are updating on my iPod. Please please can someone tell me how I make my iTunes recognise my iPod again and put all my songs back on!!! PLEASE!! I am lost without my iPod!!!! Thanks Lucie....xx
iPod Video 30GB Windows XP

I had the same thing happen. I hooked my iPod up to my notebook, which has iTunes and is set up for my daughter's iPod 30GB Video. I have the old clickwheel 20 GB. Mine is set up to use my desktop computer. I thought it would not harm it to just charge it on my notebook as long as the notebood was turned off. Then when connecting to desktop, I got the do not disconnect sign..I ended up rebooting the computer and ended up with the sad iPod face. I have reset so many times and cannot restore iPod. I have charged it numerous times with the wall outlet. When connected to the desktop, it just shows the Apple icon. I have reinstalled iTunes. Please let me know if you find an answer to this problem. Best of luck to us both.
Anyone who can help us please do so.
Thank you!
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IPod classic is not recognised by itunes but is by windows - please help

Hi there.... as title suggests my ipod as of today is refusing to be even recognized by itunes despite it being perfectly happy in my computer. I have tried every step that itunes support suggested with the end result meaning that it now has none of my music on it, so that went well.
Just before it properly went down I would get something along the lines of Cannot sync - \"Required File Could Not Be Found\" Any ideas?

Hi, I've been bothering with the same problem on the last two days, and also tried everything apple support had to offer, but to no effect.
By accident and pure luck, I got out of this mess by the following steps (that will maybe help you):
Go to "My Computer".
Look out for the iPodClassic Drive.
Open it.
Open the folder "iPod_Control"
Open the folder "iTunes"
Look for "extras". It's the iTunes Data Source.
Open it.
There I was. iPod back in iTunes.
Hope it will work out for you, too.
Cheers.

IPod Classic not recognised by iTunes after 8.1 update

I upgraded my iTunes to 8.1 yesterday (on my iMac, OSX 10.4.11). Everything was performing fine until I tried to sync my iPod Classic (160GB).
I agreed to an update for the iPod (1.1.2) but after that was completed, iTunes told me I'd have to restore the iPod to factory settings.
So I did that, then tried to load all my music back onto the iPod. But while iTunes itself recognises my iPod, showing its correct name and displaying greayed-out track names, suggesting the music has been loaded correctly, the iPod itself tells me it has no music. I can see in iTunes that 100GB of the iPod's memory has been used up, but it is classifed as "Other" rather than as "Music".
And confusingly, on the desktop, the iPod is not mounting with the correct name or even icon. It is mounting now like a white .dmg disk, and calls itself simply "iPod"
Anyone else been experiencing these kinds of problems? Is it a problem with iTunes 8.1? iPod 1.1.2? Or both?

Just bought my Ipod 120gb. early february and it was working well with my powerbook g4, 1ghz. running 10.4.11 and Itunes 8.02. Then upgraded to Itunes 8.1 which did not recognize the ipod and had to download the latest Ipod software - 2.0.1, then middle of my synching all my music back to the ipod itunes froze and i had to force quit. Then tried synch again, seemed ok. but my ipod said i have no music on it - although i had 10 GB data on the ipod according itunes summary page. I tried to restore back to original factory settings, synched again, same results - no songs on the ipod except unrecognizable data. I restored about half a dozen times, loading small batches of music only but same old same old. Did the usual permission repairs, ran cocktail, applejack, hoping for some miracle. Then i threw in the towel and cloned back my previous system from my external backup with Superduper- just cloned before upgrading to itunes 8.1 - which had itunes 8.0.2 on it and of course had to download the ipod software 2.0.1 and crossed fingers and synched again and this time it worked as supposed to. All my music and videos are fully functional on the ipod. Just wanted to share what worked for me...

Help - My 5th Generation Ipod not recognised by ITunes but 1st Gen Ipod is!

Can anyone help? This is driving me mad!
I recently purchased a 5th Generation 80gb Ipod. Before installing to my PC I downloaded the latest 7.2 version of ITunes together with quicktime. However whenever I plug my new Ipod in, nothing happens other than the 'Found New Hardware Wizard' appearing in XP asking for the driver to be installed and the Ipod Charging/displaying that it is fully charged.
I have spent hours going through the apple site and following their suggestions on this and have done the following:
Re-started the iPod service
Uninstalled and re-installed ITunes 7.2 (at least 5 times now!)
Deleted all my temporary folders and temp internet folders and cleared cookies, files, etc
Ran Windows Install Cleanup Utility to clean up any leftover installer files
Tried the Ipod in all of my USB 1 & 2 ports (My MESH PC is less than a year old)
I then contacted Apple Support who suggested I try my Ipod on another computer and if it didn't work to return it to them. So I duly installed iTunes (7.2) on my laptop at work and hey presto my Ipod was recognised and I was able to download a few tunes.
I glean from this that there can't be a fault with the Ipod itself??
Back at home I re- tried all of the things above and then after still no joy I connected my old 1st generation ipod to my pc and after some time ( at least 5 minutes) iTunes recognised the old ipod and syncronised. Using the same USB Port and the same cable I plugged in the new Ipod but still nothing happened other than being asked to install the driver once again!
Now all would be fine if I kept my music collection on my work laptop but unfortunately this is not possible and I could even get into serious trouble for having iTunes on there.
If anyone has any suggestions I would be really grateful as £200+ is a lot of money to pay for something that does not work!

The "driver" never was available from Apple. The driver files that Windows uses to communicate with an iPod are standard Windows OS drivers for a USB Mass Storage Device. If Windows cannot/does not recognize your iPod at all, not even at the driver level, it's likely an OS issue, unless the iPod fails to work on another computer as well. At that point you'd been dealing with a bad cable or bad iPod. Since another iPod works with the same cable, then it should be fine.
Try everything in this article that you haven't already tried:
http://docs.info.apple.com/article.html?artnum=61711

IPod Classic not recognized by iTunes, but iPod Touch is recognized

I have both an iPod Classic and an iPod Touch. iTunes on my Windows XP computer will recognize the iPod Touch, but it will not recognize the iPod Classic. I went through the first series of tests recommended at the Apple site, but I stopped when it said uninstall iTunes, and further suggested major stuff with the Classic. The whole uninstall/restore process instructions did not assure me that I wouldn't lose some music or my playlist. It doesn't seem like it should be this hard just to get iTunes to recognize a device.

If you have iTunes 11 on the computer and are using the same cable that works with the iPhone then:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try on another computer
- Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware preoblem
Apple Retail Store - Genius Bar

Itunes not recognising 4S phone but iPad 2 is OK in Windows 7

I have an iphone 4S, iPad 2 and iTunes for Windows 7. The phone is not recognised by itunes, but the ipad IS recognised. All devices have the the latest software versions. I have followed the troublesooting steps on the support forum, but nothing has changed the situation. In Device Manager, the Apple mobile USB driver is present ONLY when the iPad is connected. It disappears when the iPhone is connected. Any ideas? The phone is charging when connected to the PC, but that is the only communication occurring.
The only thing I haven't yet done is the total re-install option. I'm reluctant to do this given all is OK with he iPad.
Desperate for help!!

https://discussions.apple.com/message/25631599#25631599
we are a few with this problem. not a single reaction from the PC what so ever, exept the charging. may be just the iphone 4 and 4S, what i have red so far.

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160gb Classic not recognised by itunes, but comes up as external disc

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