17" Display Problems. Apple you offering a solution?
It is clear from scrolling down this discussion page that there is a defect with PB G4 17" displays. My question is to Apple Inc: Are you addressing the problem by offering suffering customers free LCD replacement or should I just toss my 18-month-old G4 in the bin?
To contact Apple, see this page:
http://www.apple.com/contact/phone_contacts.html
This is a moderated user to user forum, and the moderators usually have no idea what are known issues of the technicians or not, unless a knowledgebase article searchable by http://www.apple.com/support/ has been written about it.
To learn about Apple repair programs, see this page:
http://www.apple.com/support/exchange_repair/
Anything outside of that which Apple is repairing typically you need to contact AppleCare directly about.
There are obviously some exceptions, which I don't know about, since I'm only an end user, and I can't guess Apple's policy on this board either. But if you want to make sure that Apple's repair centers are aware of a problem you are having, you should contact AppleCare directly.
Similar Messages
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Font problem, can you find a solution?
When I upfraded to Snow Leopard, I had a prblem with fonts. In any browser, a strange font was active instead of a normal one. Attached, is a picture where he problem can be seen. I've already tried to delete the duplicated fonts in Font Book which worked the fisrst time but now I have the same problem but I can't really set the deault font back on. I've also tried to change the fonts in the browser settings but it doesn't seem to be the problem too.
I really didn't install any new font....
Maybe not directly, but an app you installed must have dumped more fonts onto your drive, as the one shown isn't any font that comes with OS X.
But how can I delete all the fonts I have installed myself?
Check the Fonts folder in your user account. If there are any fonts in it, remove them. Otherwise, compare the contents of the /Library/Fonts/ folder with this list and remove any which are not in the list.
Another way to find it is to open Font Book (or whatever font manager you're using) and click through them one at a time until the preview you see matches the bad font. Remove it. -
ITunes migration problem - do you have a solution?
Problem:
I need to migrate a 120GB hard drive OS 10.3.9 system to a 75GB partition on a new hard drive. I have an iTunes music folder which is about 70 GB. I also just purchased SuperDuper! to help with the system cloning. I also have two SATA 300GB drives - oneof which I want to house the iTunes music folder on.
Question:
So, how do I do this and retain all of my preferences (iTunes playlists, playcounts, etc.)? I did a full copy/backup of the 120GB system using SuperDuper! to the second SATA drive for safe keeping.
A couple of other questions; 1) how would I do this for iPhoto and iMovie (how do I copy the data to the SATA drive and then have all of the preferences stay on the new 75GB PATA drive partition?
Thank you in advance for your help!
-JasonI have a variation of this question. I've looked at the article and don't get an exact answer for myself.
I have a new iMac PPC G5 and don't want to lose any of my ratings or dates downloaded info for iTunes on the old machine.
Migration assistant is not working for me so I've tried to do the work manually.
I have all my music and most info successfully moved, placed as it was on my old ~music/itunes.... location.
But, I did not get and do not see how to get the info on my ratings and date/time downloaded.
Any ideas.
I'm connected to the old hard drive via a Firewire and am in the Firewire target mode.
Thanks.
wildbill2 -
I am an Web Designer and create PDF files for download from the sites that I develop. I use version 19.0 of Firefox.
Included in these PDF files are tables which display certain data, and I have made some table columns wider with the fill colour the same colour as the table border colour.
Recently table borders have appeared in the filled in areas, which I do not want to happen.
Also the look of the Adobe Reader is different in Firefox. and normal in IE and Opera browser which I also use.
So overall, the the PDF file is not being displayed correctly in Firefox. If I could I would have attached a screen dump of the display error, to help. Can you offer a solution please?The same problem here, this started with the latest version.
I found a temporal solution which is change the default "previewer" in the Options -> Applications tab
You need to install the Adobe Reader Plugin described [[here|http://support.mozilla.org/en-US/kb/use-adobe-reader-plugin-view-or-download-pdf-files]]. -
Product name-15-p001TX
Operating systems-Windows 8.1
Respected to whom so ever is concern,
In my notebook pc i have an display problem, some times while working on it, it blinks automatically. sometimes it is bright and some times it is lite. The coustmer care had asked me to download intel high defination(HD) graphics driver and nvida graphics driver. i have downloaded intel high defination(HD) graphics driver but it had not insatlled on my laptop the error occured was that " the system does not meet the minimum requriements." now i am downloading nvida graphics driver which is of about 434 MB.
So i request you to please give me proper solution to my problems. i request you to provide my correct solutions as soon as possible. my mail id is [edited personally identifiable information] and my mob no is [edited personally identifiable information].
Thank you.Hello @Ronny123 welcome to the HP Forums.
I see that you're having a display problem, that you've spoken to support and they were having you update the drivers. I will try to assist you with this.
The steps that you were provided are on the correct path, as you ran into an issue with this. Please trying installing the following drivers while in Safe Mode.
Intel High-Definition (HD) Graphics Driver
NVIDIA Graphics Driver
Please ensure that you install them in that order.
If you run into the same problem in Safe Mode, start the computer back up normally and try the steps provided in this document: Display Quality Issues.
If those both fail, do a system refresh: Refresh Your PC to Resolve Problems (Windows 8).
Let me know if any of the above was able to help you with this issue.
Thank you for posting on the HP Forums.
I worked on behalf of HP. -
Insignia 26" LCD TV/DVD Combo display problem
My Insignia 26" LCD TV/DVD Combo has a display problem when you turn it on it is very bright, changes to verticle stripes after about 10 minutes of "warm up" you begin to see a egraded picture and after a little more warm-up the picture finally comes through clear. I am past my warrenty period but I would like to fix the TV rather than throw it away.
1) can someone tell me what the problem is
2) identify the part that needs replacment and the cost
3) estimate repair cost if I brought it in to be fixed
Thank youTry setting the input to antenna and then scanning. If that doesn't work, you will need to get a tuner box.
-
Display color problem - asking for a color solution
So I have this serious problem with my Macbook Pro.
Some months ago I suddenly saw green colors in black area's and pink line colors in white areas.
Text on white background was extremely frustrating to read, since it was surrounded with small pink lines and flickering.
Note this was only near max white and max black areas of the screen.
I found out that it was due to a hardware failure, since slightly bending the laptop (!!) would remove the problem
Attaching an external monitor doesn't show the defect, and booting in Windows 7 (bootcamp) still shows the same screen problem.
Searching the web, it appears that it was a NVidia related heat problem, known to my model, but the offer to get it fixed for free by apple (since it was a known issue) had already run out december 2012 (!!). I think my laptop is about 3-4 years old, and the battery pretty much died on me the first year, probably due to heavy usage and the graphic card getting too hot. There are small sweat/corosion marks of where my hand are placed when typing, on the aluminium, due to how hot my laptop got. It sometimes got so hot I couldn't touch the aluminium on the top left corner near the 1-2-Q-W keys.
Fixing my Macbook is too expensive. Just getting someone to look at it to diagnose it (without repairing it), costs a lot in my country, and we have no official apple store, only authorized resellers. I know it's probably the motherboard, because I tried to unscrew the backlid and gently touch certain area's on the motherboard with a pen, while the computer was still running, to find out where the short circuit was. I only started this kind of trying to "self service" it, because I knew how expensive replacing the motherboard would be (if that was even the issue?).
I have multiple times tried to place something up against the sensitive area's on the motherboard, and then screw back the backlid, to put some pressure on it, which at first worked brilliantly and removed the color issue for some weeks, before it started reappearing. I think the heat from the laptop slowly makes the motherboard adapt, and the problem returns. Extremely frustrating indeed.
I hope I can one day afford a Macbook Air, but until then, I don't want to throw more money after my poor macbook (which I pronbably can't sell anyway, like previous mac's I've owned, the day get a new. It's too worn out + battery got only 5min on a full charge).
I think it's wisest to rather save the money for a Macbook Air, and try to survive until then. Therefor I was hoping someone could help me with a temporary solution.
In Windows 7, using the Nvidia Control Panel to apply color management, I was able to adjust the individual color output values, and thereby remove the the screen issue! Maybe the colors are not as good anymore, but it sure beats not getting a headache after 10minutes trying to read an article.
I tried the same thing on the mac, using Preferences>Displays>Color>Calibrate, but this guide is much harder to use to get a decent result (since only the last 2 options really makes a difference, but changes the colors completely, which I can't change by going back to the first color settings since then it just undos the last step I just did. I'm currently writing this with a very blue pale screen.
I also tried to use ColorSync Utility, expecting to enter values manually, but contrary to the articles I read about using ColorSync, I cannot edit the values in the color profile I created (I can only change the ASCII text input fields). Trying to save the profile gives me the error 'The Document "screenbug.icc" could not be saved.'
I tried to look for alternative color calibration software, but most of them required hardware, or expensive full version to unlock the settings I needed (like SuperCal).
I hope some tech savy users out there that can help me, or at least make my life with my macbook less of a pain.
All help is much appreciated!!
PS: I've been a loyal Mac user since always. Few things I've learned is:
1) Don't buy the first version of new hardware. Wait about a month for reviews, to check for issues. I had a problem with an expensive MacPro that had to be replaced, but luckily for free since it was Apple's mistake. Sometimes Apple products also get minor internal changes/fixes without announcements, to help solve reported issues from early buyers.
3) Take care of you Mac, especially so because you can often sell your used Mac's for quite a value the day you want to upgrade. I've sold about 3 Mac's in my lifetime, for quite a gain, though I don't expect this macbook to do as well, if at all. But it's normally something to be cautious about.
3) Don't order custom configurations from the Apple Store, if you can live without it (+ it's usually crazy overprices). I payed extra to get the NVidia GeForce 9600M, and was happy with it for the first couple of years, but is now causing me all the problems I have today + made my Macbook worthless.
Stick with what the default configuration if possible, as other configurations might not have been tested carefully.Who exactly is your comment "I am asking you to fix this problem soon" directed at?
Remember that you are posting on a user to user forum so nobody can really help you. If you want to give feedback to Apple, then contact them directly at http://www.apple.com/feedback.
Also, if you have an iPhone 3G and iOS 4.2.1 is the latest software that you can install on your phone, then there is absolutely nothing that anyone can do to fix the problem if you want to install Skype that requires iOS 4.3 - what do you think anyone can magically do?
iPhone 3G is a very old phone now and if you want to install Skype on your phone, then you need to go out and buy a new iPhone - either a 4s or a 5. Nothing more to it. Buy a new phone. -
Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
Function key missingMay I ask you for a solution for th for mirror displays
May I ask you for a solution for the following problem.
I have recently switched from a Powerbook G4 15 inch to a MacBook Pro 15 inch.
I often give presentations in large lecture halls where the beamer is controlled by a technician not immediately accessible. What happens is that I start up my laptop and the main screen appears on the beamer, which is not yet switched on to be seen on the big screen. All I get on my laptop is the empty secondary screen. On my Powerbook G4 there was a function key, which allowed me to immediately mirror the displays (synchronize the monitors), which instantly solved the problem and gave me control to start my presentation. The technician controlling the beamer would then start showing the beamer to the audience when my first slide had appeared.
On my MacBook Pro this function key is gone. The following situation happened: I again got the empty screen on my laptop at the lectern and the beamer was not yet shown to the public so I had no way to get command over my computer. The technician was not reachable by me and was patiently waiting for me to start my presentation which of course I could not do. This is an embarrassing situation due to the fact that the necessary function key is no longer available.
I tried to create a keyboard shortcut function to mirror the displays but I failed. I urgently need your advice.Both Kappy and drsailer are really trying to help.
The top row (function keys) is identical on US and German keyboards (Swiss German in my case) and the F7 key has been assigned a new function in all models released after February 2008 (a tribute to gamers and leisure users ostensibly).
In analogy, the respective entries have been deleted from the help files. So it all makes sense except that this treasured function is no longer available for the few people like me using the laptop predominantly for lectures in ever changing surroundings and situations.
The situation I am talking about, is when you get to a lectern and start your computer up once you are there. Work arounds like having it in standby with the first slide mounted exist, but you have to think of it and prepare it in advance. Of course you can disconnect it from the beamer cable at the lectern and get the control back, start up the slide and connect it again. The first time you are in such a predicament you will most liekely not be cold blooded enough to think about that. Even if you are it is utterly uncool if you have to fiddle around before your presentation starts.
It is not the end of the world but it should be easy for the Apple people to write a little modification to assign a key or a combination of keys to replace the abandoned F7 function key for "mirror displays".
In fact, it is therotecially possible to assign keys to all the menu functions (mirror displays is still retained as a menu function once you activate it) but you are asked to type the exact wording of the menu function. I tried a variety of German and Englisch wordings to no avail. The wordings are different if you pull down the menu under the display ikon or if you check in system preferences under displays. Here the German system may in fact be the conundrum.
If somebody lets me know the exact English wording in these 2 places in the English system, I can check, if I missed something there in my attempts. -
Not sure that I have selected the correct forum. Hope my questions are clearly stated.
Having problems connecting iMac(late 2006) running 10.7.5 to a Samsung Flat Screen TV using separate audio/speaker cable and HDMI standard cable, mini-DVI to HDMI video converter. TV displays generic Apple galaxy background and "some" windows (e.g. screen resolution choices). It does not show Mail or Safari menus. System preferences' display "gathered" the Samsung and chose its resolution. I did not find a way to select the Samsung as my display.
In addition to having old hardware, we have Verizon FIOS providing internet and TV access. Is there any way to make this work for us? We would like to stream video (Netflix) and view shows from the Web. Do we need Apple TV to do this? Or is it not possible with our old iMac? My husband thinks that our Airport could be a factor.
Thank youLately, I have been seeing a lot of posts with users trying to use their Macs/iMacs to mirror their streaming video from their Macs to an HDTV.
There are, actually, many alternatives to choose from than just from a Mac.
You need to have or invest in a WiFi capable router for all of these examples.
Apple TV only integrates with WiFi and newer Mac hardware. So, if you want to have total integrated experience, if you have a 2011 Mac or newer, you might as well pay the $100 for the AppleTV box.
If you have a older Mac, like I have noticed many users do, then you have other options.
If you want to elimate long cable clutter and having your Mac at the mercy of your TV all of the time, you can still use the AppleTV box independently or purchase cheaper alternative media streaming boxes from Roku, Sony, Boxee or any number of electronics manufacturers that now have media streaming boxes and media streaming capability built into DVD/Blu-ray players.
These eliminate long cable clutter by being close to the HDTV where shorter, less expensive cables can be used.
Another alternative for iPad users is to use an iPad with the USB/HDMI video adapter and use your iPad as the streaming box. This ties up your iPad in much the same way as it does with your Mac, but again the iPad can be close to the TV and use minimal cables to the TV.
Another alternative to is to use a combination of an iPad and your Mac to stream content that is only available to stream online from a computer. In this case, you can use a desktop remote app on your iPad and Mac. A good and cheap Desktop Remote app is Splashtop Remote. This allows you to completely connect your iPad remotely, over Wifi, to your iMac desktop. The app streams both video and sound to the iPad which is still connected to your HDTV. The resultant stream video picture will be smaller than the size of your HDTV, but it will still be plenty large enough to watch. Again, if you own a iPad and an Intel Mac, this method also allows minimal cabling to the TV. -
I tryed to sort my pictures with buying Apps and following suggestion from apple, but without any success. In my opinion, the real solution is for Apple to offer us a choice of the photo sort order in ITunes. My preference would be filename, perhaps with options to choose the Date Taken attribute, file timestamp or date modified filestamp.
Not a problem when using iPhoto on a Mac, which the transfer of photos is primarily based on - not manually managing photo storage as seems to be common with Windoze.
The same should be available with a supported photo management app on a PC.
http://support.apple.com/kb/HT4221 -
New laptop, load itunes to find a error message that states, "i tunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". It has me stuffed on such a problem that should be easy to load. Please help!!!!
Hey there Rodney274,
It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Take care,
Sterling -
When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?
Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
Itunes wont sync my music on 5S Apple YOU HAVE A BIG PROBLEM
Hi,
Apple YOU HAVE A BIG PROBLEM !!!!
Having tried all proposed solutions found in the communities, but none of all didn't work !
I had no problem at all on my previous 4S with IO 7.0.2 , but since last week I get my brand new 5S with IO 7.0.4 & its only a mess to sync all my music on this phone . Latest Itunes is installed on my computer.....
All music albums are on my 5S, but marked with this red circle with a red dot in the middle ...
It's a shame that no solutions works & that Apple didn't react to help all the customers to fix this bug!
I hope that someone @ Apple will read this ....This may sound like a terrible solution, but have you tried switching the file format to .m4a (itunes default format) on all of your music?
If not, it just might work. -
Display problem after apple repair
Hello everyone,
Few weeks ago had this problem with vertical lines on my iMac display, which apple told me it was a display problem and they needed to changed it. So far so good... despite the 300pounds i had to pay for a new screen but anyway....... now look what happened...
i was wondering if anyone has seen this problem before (i wish i could browse on internet about this problem, the thing is: with my screen like this i cant distinguish what is or isn't a good image when i watch videos/pic posted from other users regarding displays problems)... do you think is any graphic problem? or display again?
i'm so upset
ThanksThanks for your reply.
I've just done it and the screenshot looks fine on my iphone. So... LCD problem again...? great
can you see any problem on this screenshot?
Thank you for you help.
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