17 hours and still waiting.

Come to find out after 3 hours on hold.. AT&T is still waiting on mt credit approval... only problem I don't think they will get it till monday. Even worse my Verizon phone is to go off by 8:22EST today. EVEN WORSE THEN THAT. I am a VP of a Helicopter Company and the Dispatcher so I know have Helicopters out in the gulf and are instructed to call my cell phone to report in. Holy S* if I don't have a phone...

I am at 78 hrs and counting so I finally contacted AppleCare. They could not find any reference to my up to date claim in the system under my claim number, name, computer serial number or email address. I was escalated to a Senior Advisor with the same result. He even had me email him a copy of the up to date confirmation page showing the claim number. Luckily I had saved it as a PDF.
Unfortunately I was told that because the claim was not showing up in the system, Apple Care couldn't fix it directly and that instead I needed to email the up to date program support address with the confirmation page PDF, my info and my Apple Care case #. The AppleCare rep told me that the up to date folks are off on the weekend so I shouldn't expect an answer until Monday but that I should contact him again if I wasn't satisfied with the result.
Based on my experience I'd say if you have been waiting 72hrs or more, you should definitely contact support to make sure they have not lost your claim as well.

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35 hours and still waiting, but ATT Customer Reps have been Awesome

So I am still waiting, but I have to say I am really impressed with the way the ATT customer service has been handling this. They were not rushing to get me off the phone and went to great lengths to figure out the problems.
Because of the customer service I am willing to wait a little longer without getting upset....

they opened the box, showed me the product, but regarding anything to do with the phone, all they told me was that i had to go home and do everything with itunes. Wow, i'm feeling pretty stupid now cause I just feel like i have a very expensive paperweight that everyone seems to be enjoying or I have my old phone that is pretty useless. It seems ridiculous at this point b/c i've tried everything that was suggested as well as trying to devise some clever methods of my own to get it to work. I'm just so frustrated b/c I don't even understand all the wonderful things everyone is claiming b/c i haven't even moved beyond point 1 in the last 16 hours. I should just wake up early and head to an apple store and see what they can do. Obviously, it was my stupid mistake of choosing an att store over an apple store, which is what I did when i purchased my 1st iphone......geez

TS3682 i earsed my iphone frome icloud and it didn't never work it still loading for 3 hours and still not working ? please help me so fast

i earsed my iphone frome icloud and it didn't never work it still loading for 3 hours and still not working ? please help me so fast

First man up and admit, that itunes does not suggest, but tells you that update is available and you made a
decision to download and update. Once you man up - think if you still under warranty. If that is not security
software according to the link provided, it is hardware. So second try another network, may be your network
has additional security or firewall. And third decide if it worth to you pay 149 for that phone or get it replaced.
Unless your 3gs under warranty.

I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

Do you see a lightning bolt near the battery , Battery is charging (supposedly( IF not return to where you purchased it (also make sure that the charger is on) if still not charging with lighting bolt bring it back

Tried to use Iphoto and was told I needed upgrade. Try to install upgrade . Upgrade should take an hour if photo library is large. It's now close to three hours and still upgrading. Can't use Iphoto and don't want to stop if still upgrading...3hours??

Tried to use Iphoto and was told I needed upgrade. Try to install upgrade . Upgrade should take an hour if photo library is large. It's now close to three hours and still upgrading. Can't use Iphoto and don't want to stop if still upgrading...3hours??

You are on Windows 2000, you do not have a "Firefox" button, and should consider yourself to be fortunate in that you still have menus and don't have to do anything to get the menus back instead of the "Firefox" button. (The same applies to Windows XP users).
Use the "File" menu to get to Import. You are not on Windows 7 or Vista, and don't have to put up with the nonsense added for Aero.
If you want the "Firefox" button you can get it with View -> toolbars -> (uncheck) Menu Bar. The menu bar and the "Firefox" button were supposed to be mutually exclusive (which is impossible in some cases without being incompatible).
Once you are using the "Firefox" button ...
Use the "Alt" key to view the menu bar (temporarily) containing File, Edit, View, History, Bookmarks, Tools, and Help. On Windows 7 and Vista, the menu bar was hidden by default in Firefox 4 and above. These menu items are more or less available under the "Firefox" button which has the most used of the built-in Firefox menu items available in a different format.
To get back to having menus again. "Firefox" button -> Options (second column) -> (check) Menu Bar
You can make '''Firefox 7.0.1''' look like Firefox 3.6.*, see numbered '''items 1-10''' in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 thru 8.0, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.''
* http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface

I did erase my iphone Erase all content and setting since 4 hours and still it is loading ?????? what can i do ?????????????????

I did Erase my iphone Erase all content and setting since 4 hours and still it is loading ??????
what can i do ???????????????
i am using iphone 4

Hi soulhaib elroumi,
If you haven't already done so, does restarting or resetting the iPhone help the issue?
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If not, you may want to restore your iPhone in recovery mode using a computer with iTunes.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

I am trying to delete a User but its nearly taking 24 hours and still doing it

Hi guys i am new to my Mac book Pro when i migrated my old laptop to this mac book it set up a new user i am now trying to delet this user and its been nearly 24 hours and still says deleting account and i can't seem to do much until its sorted hope you can help

It takes only a few minutes even if you are delete the User' files.

I made erase for all my settings and contents from 8 hours and still now in recovery state ?what shall i do?, i made erase for all my settings and contents from 8 hours and still now in recovery state ?what shall i do?

i made erase for all my settings and contents from 8 hours and still now in recovery state ?what shall i do?, i made erase for all my settings and contents from 8 hours and still now in recovery state ?what shall i do?

we have almost similar problem. i also did restored my iphone5. and it keeps restoring after it finishes. what i did was, i disconnected the phone from iTunes and pressed the home & power button, hold it till the apple logo appears. but i will warn you. after i did this, my phone did worked after, but now im having problem with siri and voice command. both keeps on making calls, playing music even the phone is just inside my bag or not using it. when i use the phone, it keep on going home, enabling siri, going to music wihtout touching anything. such a pain in the neck

6 1/2 hours and still NO SERVICE!!

It's been 6 1/2 hours and still no service!! I can not use my phone for anything!! Is AT&T going to deduct money from my bill for their issues? They charge for using the phone, can I deduct from my bill because I can't use the phone!!!

Take your phone to an AT&T store and have them check it out.

How long should it take to convert an 80 page doc? It's been two hours and still not working

how long should it take to convert an 80 page doc? It's been two hours and still not working

Hi Mary,
I apologize for the delay. What size if your document? There is a 100MB limit.
Let me know!
Looking forward to hearing back from you.
Kind regards, Stacy

I purchased the creative suitte for teams 4 days ago and still waiting the activation to download de package, on my account still appear a message saying (pending) And the payment was do correcty. I didn't receive any information about it.

I purchased the creative suitte for teams 4 days ago and still waiting the activation to download de package, on my account still appear a message saying (pending) And the payment was do correcty. I didn't receive any information about it.

Moving this discussion to the Creative Cloud forum.
360medlink if you are facing difficulties with your account then please contact our support team directly at Contact Customer Care.

So i got a beats pill and ive been using it for like a month now and the next day i go to turn it on and it wont turn on. so i left it to charge for like 12 hours and still nothing help please:(

So i got a beats pill and ive been using it for like a month now and the next day i go to turn it on and it wont turn on. so i left it to charge for like 12 hours and still nothing help

Ask the manufacturer... That's not an Apple product.

IMac OS 10.8. My spotlight is indexing for hours, and still not done. Why?

My spotlight has been indexing for hours and still no end in sight. Never did this before. What is happening?

System Preferences/Spotlight/Privacy - try adding your hard drive there to see if it will stop. If it does, remove the hard drive and see if it will re-index normally.

HT201401 my iphone was fine last night and i put it on charge before i went to bed, woke up this morning and my phone was dead and hasn't come on since and i've tried putting it on charge for hours and still won't come on, anything you can do to help this

my iphone was fine last night and i put it on charge before i went to bed, woke up this morning and my phone was dead and hasn't come on since and i've tried putting it on charge for hours and still won't come on, anything you can do to help this problem?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

17 hours and still waiting.

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