17 inch mac book pro replacement screens ?

Does anyone know of a reliable source to obtain a replacement or get fixed my 17 inch mac book pro mid 2009 anti glare screen.
Thanks in advance

If the screen is still available in Apple's parts stock (and I'm thinking that it should be) then you can simply go to the 'genius bar," tell the rep what you want and get an estimate for replacing the screen. I wouldn't give up a 17" model, either. Even though they don't make a 17" model currently, they should still stock parts for older models. If the genius tells you that they can't service the machine, ask to speak to an actual technician.
Best of luck,
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

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    Process:         Software Update [282]
    Path:            /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
    Identifier:      com.apple.SoftwareUpdate
    Version:         4.0.6 (270)
    Build Info:      SoftwareUpdate-2700000~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [175]
    Date/Time:       2011-04-20 08:30:17.194 -0500
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          195189 sec
    Crashes Since Last Report:           9
    Per-App Interval Since Last Report:  3827 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                      0CB65F7C-9FEC-4933-8CB2-94C584F05E7B
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  5
    Thread 0:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                 0x00007fff858ef29a mach_msg_trap + 10
    1   libSystem.B.dylib                 0x00007fff858ef90d mach_msg + 59
    2   com.apple.CoreFoundation          0x00007fff86713932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation          0x00007fff86712dbf CFRunLoopRunSpecific + 575
    4   com.apple.HIToolbox               0x00007fff80df07ee RunCurrentEventLoopInMode + 333
    5   com.apple.HIToolbox               0x00007fff80df05f3 ReceiveNextEventCommon + 310
    6   com.apple.HIToolbox               0x00007fff80df04ac BlockUntilNextEventMatchingListInMode + 59
    7   com.apple.AppKit                  0x00007fff818b6e64 _DPSNextEvent + 718
    8   com.apple.AppKit                  0x00007fff818b67a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    9   com.apple.AppKit                  0x00007fff8187c48b -[NSApplication run] + 395
    10  com.apple.AppKit                  0x00007fff818751a8 NSApplicationMain + 364
    11  com.apple.SoftwareUpdate          0x0000000100001cc8 0x100000000 + 7368
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                 0x00007fff8590812a kevent + 10
    1   libSystem.B.dylib                 0x00007fff85909ffd _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                 0x00007fff85909cd4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                 0x00007fff859097fe _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                 0x00007fff85909128 _pthread_wqthread + 353
    5   libSystem.B.dylib                 0x00007fff85908fc5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                 0x00007fff85908f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff8590935c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff85908fc5 start_wqthread + 13
    Thread 3:
    0   libSystem.B.dylib                 0x00007fff858ef29a mach_msg_trap + 10
    1   libSystem.B.dylib                 0x00007fff858ef90d mach_msg + 59
    2   com.apple.CoreFoundation          0x00007fff86713932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation          0x00007fff86712dbf CFRunLoopRunSpecific + 575
    4   com.apple.Foundation              0x00007fff86bb47c4 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
    5   com.apple.Foundation              0x00007fff86bfff36 -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
    6   com.apple.SoftwareUpdate          0x000000010000c85f 0x100000000 + 51295
    7   com.apple.Foundation              0x00007fff86b79f29 __NSThread__main__ + 1429
    8   libSystem.B.dylib                 0x00007fff859284f6 _pthread_start + 331
    9   libSystem.B.dylib                 0x00007fff859283a9 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                 0x00007fff85929f8a __semwait_signal + 10
    1   libSystem.B.dylib                 0x00007fff8592dda1 _pthread_cond_wait + 1286
    2   com.apple.Foundation              0x00007fff86bb249b -[__NSOperationInternal waitUntilFinished] + 56
    3   com.apple.Foundation              0x00007fff86bb2449 -[NSOperation waitUntilFinished] + 48
    4   com.apple.Foundation              0x00007fff86bb21ca -[NSOperationQueue waitUntilAllOperationsAreFinished] + 233
    5   ...le.SoftwareUpdate.framework    0x00007fff832f4e82 -[SUScan(Impl) _productsByScanningCatalog:] + 1178
    6   ...le.SoftwareUpdate.framework    0x00007fff832f3f28 -[SUScan _scanMain:] + 1346
    7   com.apple.Foundation              0x00007fff86b79f29 __NSThread__main__ + 1429
    8   libSystem.B.dylib                 0x00007fff859284f6 _pthread_start + 331
    9   libSystem.B.dylib                 0x00007fff859283a9 thread_start + 13
    Thread 5 Crashed:
    0   com.apple.CoreFoundation          0x00007fff866d2988 CFRelease + 200
    1   com.apple.CFNetwork               0x00007fff85c7a5fd URLResponse::initialize(void const*) + 379
    2   com.apple.CFNetwork               0x00007fff85c7a467 _CFURLResponseCreateFromPropertyList(__CFAllocator const*, void const*) + 58
    3   com.apple.CFNetwork               0x00007fff85c7a3aa __CFURLCache::InflateResponseFromBytes(unsigned char*, long) + 92
    4   com.apple.CFNetwork               0x00007fff85c79f8b __CFURLCache::ExecuteSQLSelectAndCreateResponse(__CFString const*) + 909
    5   com.apple.CFNetwork               0x00007fff85c79bce __CFURLCache::LookupCachedURLResponse(__CFURLCacheNode*) + 28
    6   com.apple.CFNetwork               0x00007fff85c79504 __CFURLCache::CopyResponseForRequest(_CFURLRequest const*, bool) + 432
    7   com.apple.CFNetwork               0x00007fff85c7982f URLConnectionLoader::loaderScheduleLoad(_CFURLRequest const*) + 127
    8   com.apple.CFNetwork               0x00007fff85cdc826 URLConnectionLoader::LoaderConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XLoaderEvent, XLoaderEventParams>*, long) + 270
    9   com.apple.CFNetwork               0x00007fff85c65697 URLConnectionLoader::processEvents() + 99
    10  com.apple.CFNetwork               0x00007fff85c62600 MultiplexerSource::perform() + 160
    11  com.apple.CoreFoundation          0x00007fff86715401 __CFRunLoopDoSources0 + 1361
    12  com.apple.CoreFoundation          0x00007fff867135f9 __CFRunLoopRun + 873
    13  com.apple.CoreFoundation          0x00007fff86712dbf CFRunLoopRunSpecific + 575
    14  com.apple.Foundation              0x00007fff86bf8f5f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
    15  com.apple.Foundation              0x00007fff86b79f29 __NSThread__main__ + 1429
    16  libSystem.B.dylib                 0x00007fff859284f6 _pthread_start + 331
    17  libSystem.B.dylib                 0x00007fff859283a9 thread_start + 13
    Thread 6:  com.apple.CFSocket.private
    0   libSystem.B.dylib                 0x00007fff85932e52 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation          0x00007fff86735498 __CFSocketManager + 824
    2   libSystem.B.dylib                 0x00007fff859284f6 _pthread_start + 331
    3   libSystem.B.dylib                 0x00007fff859283a9 thread_start + 13
    Thread 7:
    0   libSystem.B.dylib                 0x00007fff85908f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff8590935c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff85908fc5 start_wqthread + 13
    Thread 8:
    0   libSystem.B.dylib                 0x00007fff85908f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff8590935c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff85908fc5 start_wqthread + 13
    Thread 9:  Dispatch queue: com.apple.root.default-priority
    0   libSystem.B.dylib                 0x00007fff858ef29a mach_msg_trap + 10
    1   libSystem.B.dylib                 0x00007fff858ef90d mach_msg + 59
    2   com.apple.CoreFoundation          0x00007fff86713932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation          0x00007fff86712dbf CFRunLoopRunSpecific + 575
    4   com.apple.CFNetwork               0x00007fff85ca40f1 CFURLConnectionSendSynchronousRequest + 439
    5   com.apple.Foundation              0x00007fff86cd12d7 +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 370
    6   ...le.SoftwareUpdate.framework    0x00007fff832f2892 -[SUProductLoadOperation main] + 287
    7   com.apple.Foundation              0x00007fff86ba2cc4 -[__NSOperationInternal start] + 681
    8   com.apple.Foundation              0x00007fff86c81ae7 __doStart2 + 97
    9   libSystem.B.dylib                 0x00007fff8592b284 _dispatch_call_block_and_release + 15
    10  libSystem.B.dylib                 0x00007fff859097f1 _dispatch_worker_thread2 + 239
    11  libSystem.B.dylib                 0x00007fff85909128 _pthread_wqthread + 353
    12  libSystem.B.dylib                 0x00007fff85908fc5 start_wqthread + 13
    Thread 5 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x7fefffffffffffff  rdx: 0x0000000000000000
      rdi: 0x0000000000000000  rsi: 0x00007fffffe00050  rbp: 0x00000001146eaa20  rsp: 0x00000001146eaa10
       r8: 0x000000004daedfe9   r9: 0x00000001146ea9a0  r10: 0x00007fffffe00050  r11: 0x0000000000000321
      r12: 0x0000000115114c98  r13: 0x0000000000000000  r14: 0x00000001151711a0  r15: 0x0000000115114c90
      rip: 0x00007fff866d2988  rfl: 0x0000000000000246  cr2: 0x0000000116720008
    Binary Images:
           0x100000000 -        0x10001afff  com.apple.SoftwareUpdate 4.0.6 (270) <5300E750-2407-2C24-7811-86D73652E61C> /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <486E6C61-1197-CC7C-2197-82CE505102D7> /usr/lib/dyld
        0x7fff80106000 -     0x7fff8015efff  com.apple.PackageKit 1.1.1 (90.2) <F5D8C238-9BDC-69CC-F06B-840CAC085ADC> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
        0x7fff80203000 -     0x7fff8020efff  com.apple.CrashReporterSupport 10.6.7 (258) <BB0B9A08-6CEC-0500-5BD1-C18E1465E406> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
        0x7fff8020f000 -     0x7fff80223ff7  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <574C1BE0-5E5E-CCAF-06F8-92A69CB2892D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff80254000 -     0x7fff80275fff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <9F322F47-0584-CB7D-5B73-9EBD670851CD> /usr/lib/libresolv.9.dylib
        0x7fff8037d000 -     0x7fff8037dff7  com.apple.ApplicationServices 38 (38) <0E2FC75E-2BE2-D04D-CA78-76E38A89DD30> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff8037e000 -     0x7fff80392fff  libGL.dylib ??? (???) <0FA671EB-6FA0-BA97-C00A-C42247C22B26> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff80393000 -     0x7fff80394ff7  com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <BE4E577D-87EC-8FD0-5341-AE99CE4ADC99> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
        0x7fff80395000 -     0x7fff807d8fef  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <57D38705-6F21-2A82-F3F6-03CFFF214775> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
        0x7fff80919000 -     0x7fff80961ff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <98FC4457-F405-0262-00F7-56119CA107B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
        0x7fff80962000 -     0x7fff809e7ff7  com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff809e8000 -     0x7fff80b26fff  com.apple.CoreData 102.1 (251) <9DFE798D-AA52-6A9A-924A-DA73CB94D81A> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff80dc2000 -     0x7fff810c0fff  com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff810c1000 -     0x7fff810c1ff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff810cf000 -     0x7fff810e0ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
        0x7fff810e1000 -     0x7fff817de06f  com.apple.CoreGraphics 1.545.0 (???) <F0A5F62D-4C66-5B1F-4F13-322932915901> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff81815000 -     0x7fff8183dfff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff8183e000 -     0x7fff81854fe7  com.apple.MultitouchSupport.framework 207.10 (207.10) <458F0259-6EDC-16BA-E6AA-1CEED002D188> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff81855000 -     0x7fff81872ff7  libPng.dylib ??? (???) <0C232C1E-49C8-F7A9-9634-DF2BDA1AB722> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff81873000 -     0x7fff82269fff  com.apple.AppKit 6.6.7 (1038.35) <9F4DF818-9DB9-98DA-490C-EF29EA757A97> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff8226a000 -     0x7fff8229dfff  libTrueTypeScaler.dylib ??? (???) <632BAC10-4C24-D1F2-3943-DF5F2326318B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
        0x7fff822e9000 -     0x7fff82467ff7  com.apple.WebKit 6533.20 (6533.20.25) <AD4C3C2F-8781-F2A7-EB6A-CCFC41E3FA04> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
        0x7fff82468000 -     0x7fff824b7ff7  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
        0x7fff82538000 -     0x7fff825eefff  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <99CB3A0F-64CF-1D16-70CD-8AED2EF06C30> /usr/lib/libobjc.A.dylib
        0x7fff825ef000 -     0x7fff82710fe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff82711000 -     0x7fff8279dfef  SecurityFoundation ??? (???) <F43FDB02-CAA5-F8FF-C8D7-6665E7403ECE> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff8279e000 -     0x7fff827acff7  libkxld.dylib ??? (???) <27713C39-0E51-8F5A-877B-C5539C96A520> /usr/lib/system/libkxld.dylib
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        0x7fff8876b000 -     0x7fff887aeff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <2C596A24-8B86-79D6-1A8E-5E8FFB6A1558> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
        0x7fff887af000 -     0x7fff88b4cfe7  com.apple.QuartzCore 1.6.3 (227.36) <6FD8E129-135E-2F89-E9F0-A3CD0C6FCEF1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff88b4d000 -     0x7fff88b62ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <1AE1FE8F-2204-4410-C94E-0E93B003BEDA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff88b63000 -     0x7fff88e97fff  com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff88e98000 -     0x7fff88e9eff7  com.apple.DiskArbitration 2.3 (2.3) <AAB5CC56-334A-3C60-3C27-54E8F34D754E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff88f3a000 -     0x7fff89053fef  libGLProgrammability.dylib ??? (???) <C4BB281B-629D-08ED-2991-3D51671B0B02> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
        0x7fff89054000 -     0x7fff8908efff  com.apple.bom 10.0 (164) <316D9EB3-6D33-6E57-F63A-BA4DCFCE9941> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
        0x7fff8908f000 -     0x7fff890baff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <6589F0FC-41DB-8494-CA8B-487F4E328EB9> /usr/lib/libxslt.1.dylib
        0x7fff890bb000 -     0x7fff890fcff7  com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff890fd000 -     0x7fff891befef  com.apple.ColorSync 4.6.6 (4.6.6) <EC6C8119-23F6-A96E-47A3-5CD31E462AE3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff891bf000 -     0x7fff891c6fff  com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
        0x7fff891c7000 -     0x7fff89208fff  com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
        0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
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    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: global_name
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    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
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    Serial ATA Device: WDC WD5000BEVT-00ZAT0, 465.76 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: My Passport 0730, 0x1058  (Western Digital Technologies, Inc.), 0x0730, 0x26400000
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26100000
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24600000
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06610000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x06500000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x06300000

    Before we can analyze why this is happening, we need to make sure your data is backed up.  Analysis could put you in a deeper hole,
    if your system is slowly failing, and the data is not backed up*:
    http://www.macmaps.com/backup.html
    We can't determine how badly the system might be failing if at all, without posing some risk to your data.

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    It often helps to know what OSX you have installed.
    Ciao.

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    Dead On Arrival (DOA) Product: System Failure Out of the Box
    An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call AppleCare Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. AppleCare Technical Support will determine whether the product is DOA and offer you the following options:
    Replacement: Apple, at its expense, will ship another of the same product. AppleCare Technical Support will put you in touch with an Apple Store Customer Service Representative who will arrange for replacement and the DOA product’s return.
    Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
    If AppleCare Technical Support determines that a returned product is not DOA, Apple will apply Apple’s standard product warranty to the product. Further, if AppleCare determines that you have misrepresented a returned product’s condition and that the product is not DOA, Apple may impose a $400 handling fee.
    This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Apple brand name. You must call the manufacturer directly with any third-party product issues.

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