19 dead pixels in Isight camera of new 27' imac i7

Hi there, I received my new Imac 27" i7 yesterday. I was very happy at first as I could not find any dead pixels however when I used my Isight camera I was very upset. I found a total of 19 dead + stuck pixels in the isight camera making it really unusable, I was shocked with this. How is it possible for there to be so many? Has anyone else checked their isight cameras? If you put a black cloth over it or if you are wearing a black top you will be able to see them much better. This is my first post so I'm sorry if I am taking over someone's thread.
I'm sorry I have posted the same post in several different topics but I could not work out how to post a question at first.
Apple said they are sending me a replacement but I am scared that it will have other problems now. But how can 19 pixels be possible is what baffles me?

I'm really upset guys, I got my replacement and I waited forever for it. Now it is even worse:
1. Isight has 16 dead/stuck pixels in it
2. Screen has several dead pixels
3. I have had a few issues with screen flickering/blackout
4. The computer is extremely slow compared to the first one even after the software update and the same things done to it, in particular Imovie is pretty much impossible to use now with the amount of lag.
5. Probably the worst as it is a physical defect: There is a tiny crack within the black glass border that I noticed straight away although it is small + The glass is not perfectly aligned so the silver chin sticks out on the left side.
Its going back, if next one is bad then I'm getting a refund for the time being. Oh and my first one was a week 46 and the replacement is a week 48 which was supposed to have resolved the issues...don't think so

Similar Messages

IMovie 6.0.3 does not recognize built in iSight Camera on new iMac

New iMac, Intel, OS 10.5.4, QT 7.5.
Built in Camera works with Photo Booth, the new iMovie 7.1.3 and iChat.
iMovie HD 6.0.3 or 6.0.4 does not recognize the camera. Opening a new project results in a No Camera Connected error. I have tried selecting various options in the video format drop down when creating a new project. I have repaired permissions, tried it under various users, removed the imovie plist, reinstalled imovie (both 6.0.3 and 6.0.4) without success. All 10 of the new computers are exhibiting this problem.
Any help would be appreciated.

That is not an option that I can select on the imac's. On my iBook under 10.5.4 with iMovie HD 6.0.3 or 6.0.4 I can click on the triangle next to the camera icon and select the built in iSight camera. On the new iMacs that does not work. The built in iSight is not listed as an option.

ISight, iMovieHD and new intel iMac

It looks like apple fixed the problem with using the internal iSight with iMovie HD with the new intel iMac. The user's manual details the steps required to record with the iSight directly into iMovieHD. Finally
Glor

Don't know if you could do this before, but remember that the new iMacs come with the new version of iLife (06). So it is probably more to do with that, than the computer.
"D"

My new iphone-5 isight camera has 2 or 3 red hot pixels. Is that a normal?

I bought (iPhone 5) 2 days ago and now I found out there's two or three Red color hot pixels on isight camera esp on rear camera in the dark. I just want to know other iphone5 has the same problem like mine or not.
Please help me out.
SamuelMei

I suppose you could say I have/had the same problem.
My battery life on my 11" MBA is similar to your situation. I fully expected that the technician would find nothing wrong, as battery life varies. A perfectly functionaing battery can yeild quite different run-time expectancy, depending on the nature of the use of the device.
Some of the reposnders here have been using their experience with a 13" MBA, which has a much longer run-time, due to its higher battery capacity versus load ratio. "The 11-inch MacBook Air has a battery that lasts up to 5 hours, and the 13-inch model lasts up to 7 hours", according to Apple's battery testing protocol. The operative words in that description is "up to".
Maybe I am coming on a bit strong here, but this is what I have found after owning 3 MPP's and one MBA, is that battery charge longevity is wholly dependednt on how much load you put on the components by the nature of the use of that computer. By saying your manner of use is "Safari only", doesn't tell much. Safari itself doesn't use much in the way of resources, but the plug-ins and support applications it may use can easily add to the overall amperage draw by a factor of many times Safari alone. That in itself can mean the diffrence between 5 hours, and 3. The manner in which you use Safari, the way users here use Safari,and the manner in which Apple tests Safari for baatery longevity, is probably qite different. I doubt Apple even tests Safari with Flash, seeing how they dont't even include it anymore.
But hey, if Apple is willing to swap out the unit to give you peace of mind, and if it please you, then good for you! I hope that I am wrong about your situation, and all goes well.
BTW, I am greatly pleased with all my Macs, especially my MBA, which gets 5 hours battery when I use it lightly, and 3 hours quite often.

N82 "dead pixel" during camera mode only. Please h...

Hi,
when i activate my camera, a "dead pixel" is visible on the top area.
I have done the following checks,
1) Its not a LCD dead pixel because it happens only during cam mode.
2) Its not dust because the pictures taken do not have this.
Hence can someone please advise what is wrong? It bugs me.

I have it too, and it is a dead pixel on the camera CCD chip. You can identify it by following: It's only visible in photo mode, not video. When you zoom in photo mode, it moves on the screen, i.e. stays at the same place in the picture. The reason why it is visible on the screen is probably the interpolation, which makes it appear bigger than it truly is. Also, it's invisible on the resulting photos, as it gets lost in the noise. I have experimented a bit and have managed to only get one photo under very specific circumstances where I could see it on the photo when zooming closely in.

External iSight camera's compatibility with OS 10.5.8 / iMovie 09

I'm new here and joined because I couldn't find the answers to my questions anywhere on the net.
I just upgraded my OS to 10.5.8 and then installed iLife 09, only to discover that my USB iMage webcam won't capture video in iMovie 09. So I've been researching a replacement, only to get totally overwhelmed by the options. I don't really need a more expensive digital camcorder . . . just a good quality webcam for vcasting.
I found an "A" model external iSight camera still new in box from an Amazon seller but am hesitant to push the BUY button for fear it won't do what I want or isn't compatible in some way with either the new OS or iMovie 09.
I surely would appreciate some input for you all about this iSight camera option and whether it's the best choice.
Thanks,
Janae

Welcome to Discussions, Janae
(1) Although iMovie Help says you should use a firewire webcam, as shown here, your USB iMage webcam should be compatible with 10.5.8 and iMovie '09:
http://www.ecamm.com/mac/imagewebcam/apps.html
Restart your Mac with your webcam connected and check iMovie function again. If you don't already know, this tutorial will show you how to record from a built-in USB iSight:
http://www.apple.com/ilife/tutorials/#imovie-isight
To use your USB iMage webcam, the only thing you need to do differently from what is shown in this tutorial is to *be sure your webcam is selected* (instead of iSight) in the "Camera:" choices bar in the recording preview window.
(2) If you still have problems, try the relevant suggestions from
http://support.apple.com/kb/TS1059#4
If you still have problems, post back any new info you discover during troubleshooting. We will try to offer specific suggestions based on the details in your response.
(3) If you want more info about camera alternatives, see Ralph's User Tip:
http://discussions.apple.com/thread.jspa?threadID=2018211
A couple of Firewire webcams that may still be available are:
http://www.firewire-1394.com/fire-i-webcam-unibrain.htm - and -
http://www.welovemacs.com/isweet1.html
Other readers should be aware that some webcams do not have built-in mics, auto-focus, etc., so check carefully for any features that are important to you.
In case you find any of these, this old review gives some opinions on the relative merits of a few different Firewire webcams:
http://www.macworld.com/article/27783/2003/12/firewirewebcams.html
EZ Jim
“I may receive some form of compensation, financial or otherwise, from my recommendation or link."
G5 DP 1.8GHz w/Mac OS X (10.5.8) PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

Official Document about Dead Pixel Policy ?

Hi everyone !
anyone can tell me: is there any offical Document about Apple Dead Pixel Policy & Waranty for iPhone/iPod/iPad ?
Thank a lot !

Thank Kappy very much !
I have read the link but I still can not find the infomation i need.
I want to know how many minimum dead/stuck pixel on the device is acceptable to wanrranty ?
For Ex:
iPhone/iPod : 1 Dead Pixel -> Apple will replace a new LCD for you.
iPad : 3 Dead Pixel -> Apple will replace a new LCD for you.
p/s: Sorry for my English.

ISight Camera Dead Pixels

When i placed the black cleaning cloth over the iMac 27" iSight Camera, i noticed only about 3 Dead pixels, and i wasn't too annoyed with that, but after using it more (i have only had the computer for 2 weeks) theres are becoming a larger number of messed up pixels. now i'm up to 8. does anyone know apple's policy on the number dead pixels before they do something about it?

mrandyflores wrote:
When i placed the black cleaning cloth over the iMac 27" iSight Camera, i noticed only about 3 Dead pixels, and i wasn't too annoyed with that, but after using it more (i have only had the computer for 2 weeks) theres are becoming a larger number of messed up pixels. now i'm up to 8. does anyone know apple's policy on the number dead pixels before they do something about it?
Welcome to Discussions, mrandyflores
The retailer who sold you your Mac can tell you or help you obtain an official answer. Even if some of us users who post here offer answers, you will need to get it verified by the retailer or Apple anyway before you can do anything about your issue.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

X220 came back from depot with one dead pixel on new replaced panel

I bought my X220 on May, 2011. It was working great up until last month when suddenly several dead pixels(around 5) appeared on the IPS panel. They were dark dots scattered on the mid bottom part of the display, and were invisible only on dark images. I tried various stuck pixel fixing programs for several hours with not good result.
I called the support number for Canada, explained the issue and immediately got a call number and a box was on the way.
Yesterday I received the X220 back after a week and half, which is quite fast for what I expected the service time to be in Canada. When I turn on the machine I immediately notice some backlight bleed on the bottom on the screen given that the old one didn't have any. I thought it would not bother me since I could only see it if displaying dark backgrounds, which is rare for me once in Windows. But I also notice one dead pixel on the mid bottom right of the screen, and it looks darker and bigger than the ones in the old screen. Anytime I'm looking at anything bright colored I see it.
As of now, while I'm at work the X220 is running UDpixel at home to see if it gets fixed. I was wondering if Lenovo would grant me another repair call seeing that the dead pixel bothers me more than the ones in the old panel, although it is only one.

@pacho,
You can try taking a picture of the screen showing the backlight bleed and try contacting support and see if they can get it replace again. Do let them know your previous case number as well.
Lenovo dead pixel policy here.
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856
However I am not sure if it applies to IPS panels.
*Non Lenovo employee*
I have a Y2P (i5) ... Feel free to ping me if you want me to test some applications with your Y2P if you have the same model. I don't mind keep doing recovery on it if needed .... =)

Two brand new Isight cameras won't work with my computer!@!!= ARGH!!!!!!!!!

The first Isight I bought had some stuck pixels and was returned to apple for a new Isight. The new camera worked for a couple of days then screwed up the video with ichat and skype. Worked OK with Quicktime, Imovie, Quicktime Broadcast although it locked up like the first camera did when recording on native resolution in QT.
I hope my experience hasn't been typical of the Isight camera.
Why would it work with quicktime/imovie/quicktime broadcast but refuse to provide decent video to ichat or skype even after formatting and reinstalling everything. Why then would it work ok on a macbook with no problems but not work on an Ibook? Why would a firewire camcorder have no problems using any of the programs but then run into problems using an Isight camera?
ibook g4 12 Mac OS X (10.3.8)

10.6 Snow Leopard will run on any Intel mac. So that's any Mac made in the last 6 years. Snow Leopard came out in July 2009 and only cost $29. So you had over 3 years to have upgraded your MacBook.
You're willing to pay a couple of hundred dollars for a new phone but not the $29 in the last three years to have upgraded your OS on your MacBook.
The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list. The App Store which is required to download 10.7 Lion or 10.8 Mountain Lion is part of the 10.6.6 update.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0

Camera has dead pixels??

Hey gang-
Has anyone seen this before? I have a 2-year old 5 meg Canon SD450 Digital Elph. When viewing some pictures I took this week in iPhoto 8, I noticed a small, bright spot on each picture. I was afraid that I had suddenly developed a dead screen pixel on my new 24" iMac. But I observed that the spot moved when the picture moved, so I thankfully ruled that out.
Anyhow, I then downloaded the pictures to a different Mac and same problem. Sooo, I used pro lens cleaner and lens sheets and cleaned the lens. Took some new pictures- but same spot is there!
Anyhow, the spot is centered at pixel 1803x916, on my photos of resolution 2592x1944. Magnified it is basically a white square with black border. The entire square is about 3 pixels by 3 pixels.
Does this sound like- and I hate to ask- the CCD is going bad in the camera? Anything to check to try to fix this?
Thanks gang!
Dave

I'd ask at the Canon site. I'm sure they have a Customer Service site.

New 2.4GHz Imac Dead Pixels

I know dead pixels are always an issue. I purchased a PSP and went through the dead pixel exchange over 12 times. I was lucky to get an iphone with no dead pixels, but now I decided to get my first mac. Since the new iMAC came out I decided to get one. I was going to get the mac mini, but when I saw the imac and the power you get for the price I was hooked.
Anyway I believe I have a defective screen and I think it is just going to get worse. At first the screen did not have any dead pixels, but after about 3 hours of use the first day I noticed a subpixel suddenly was now black. It looks like it is the green subpixel since that is the only color it cannot display. So I said to myself okay I can deal with one dead subpixel since it is on the dock and just placed photo booth over it and I couldn't see it and would be happy with it. Ignorance is bliss. But now the second day I was using the imac and then suddenly 4 more black pixels came near the top left area of the imac. So that is 5 dead pixels now it two days.
Has anybody had good experiences with returning their mac with dead pixels on their screen? I hoping 5 or more dead pixels is enough, but wanted to get a feel from the forums if I will be just wasting my time or if there is good chance they will replace my imac. Of course I am worried once I return it I will be going through this 12 times like I did with the PSP. Any thoughts?

Okay I guess the last 4 were not dead, but stuck because I was showing my fiance the dead pixels and I showed her the one on the dock, which is still black, and then I showed her the 4 at the top left. So we decided to scroll through the desktop wallpaper (I had the default blue wallpaper on when the dead pixels appeared) and suddenly the 4 at the top left area disappeared once I went back to the default blue wallpaper. Not sure if they are going to show up again, but as of right now they are not there anymore. I hope they are gone for good. Maybe I wil get lucky and eventually the one at the bottom on the dock will light up again. I will keep my fingers crossed. So I guess a suggestion to those who may experience what I just did, try chaning your wallpaper and see if that makes the pixels come back and if that doesn't work then you can try those popular pixel fixers.
I will update if more dead or stuck pixels appear or the others come back. I am now not sure if my screen is considered defective or just a late bloomer. I don't want to be a complainer I just want higher standards when it comes to QOS.
Message was edited by: MichaelTosh
Message was edited by: MichaelTosh
Message was edited by: MichaelTosh

New iMAC 27" dead pixels

i got delivery of my first mac, iMac 27" high spec machine and it had three dead pixels.. one phone call to apple and ivw got to say, there service is second to none.. straight away they arranged a second one to be made and delivered, and the first one picked up. i got my second iMAC within two weeks of the phone call.
then the second one had specs of dust under the glass!!! Again, exceptional after sales and im sitting here waiting for my third iMAC to be delivered..
half of me thinking am i being too fussy, but for the £2500 ive spent i expect perfection and apple agree.
anyone who has these issues, if your patient like me, apple have made my problems simply stress free, and im praying the third one is perfect..
my question.. am i being to fussy? three dead pixels , then dust under glass... i mainly do photographic tweaking on the imac so i hope you dont think so??

hi mark wania, i dont think you are fussy. you have the right to ask for replacement because you pay everything for it. i dont see anything wrong. i have similar problem with dead pixels.
do you know how much i have to spend for an iMac in Malaysia? you times the figure with 3.6. and that is about a month salary for a regular executive.
i have spoke to JUDE on this issue. it is TOTALLY UNACCEPTABLE that apple support set a number of tolerable defect to them. they mentioned about at least 11 pixels to enable me to get a replacement. I am talking about product defect. it does not matter to me whether it is 11 pixels, 100 pixels or even 1. I pay for the price and I am expecting a good product and kind service.
to me, apple should addressed this manufacturing or delivery issue properly.
I have done what the support team asked me to do yesterday and it seems that this is nothing to do with software, drivers or even operating system. I am going to call for a replacement or repair tomorrow as i need to check other thing as well like iSight camera. it sounds like more and more people having defect items. those comments make me feels bad that I might have chosen the wrong computer manufacturer.

Dead Pixel 920 Camera

I have a dead pixel. It is not a dead pixel on my screen, but in my camera. I have one dead (purplish/blue pixel) that I noticed on an accidental black picture that I took. Basically, if you cover the lens and make an all black photo, you can zoom in and scan the pic for dead pixels. I found one on accident and now it's just going to annoy me.
Is this covered under a warranty? Should my carrier replace it? It's a big deal to me, with as many pictures as I take, but I don't know if it will be as big of a deal to them.
I'll attach the photo with the dead pixel. See if you can find it!
EDIT: I uploaded a second picture, circling the pixel in red.
Solved!
Go to Solution.
Attachments:
WP_20121118_006[1].jpg ‏1416 KB
2.jpg ‏2534 KB

Hello friend , I'm sorry to say that you'll have some time dealing with employees who's gonna try hard not to fix your problem ,
but Follow these steps and hopefully a new replacement phone shall be yours.
reset the phone and take a photo (if the problem is still there and it most likely would) you've got the argument that it's not software related so if they anyone said we're gonna fix it tell them it's not software and that you demand a non defective unit.
Now you call the store you bought it from and demand a replacement as your unit is defective , If they refused or gave you a hard time , Tweet about it to @Nokiacare , Politness is key for these type of things so try to be as calm and happy about it as possible , mention the fact that you switched from Apple and insist that you bought in the PureView brand, If the Store didn't respond to you NokiaCare locations can be found on this website and again you could ask them for a replacement , If for any reason you failed in all these steps .
feel free to write the complete story and tweet the hell of it (users will help you too )
I hope you get a new one , good night .

Just got imac back, two new dead pixels

I just got my iMac back from a repair (the hard drive crashed) and now there are 2 new dead pixels that weren't there before. I am totally bummed. I know they don't replace the display for a couple of bad pixels, but come on! They repaired one thing and broke another? I don't get it.

My brand new iMac shipped not with a dead pixel but with a spec of dust, underneath the glass... A spec of dust... (or maybe a defect in the glass itself). My iPhone only has tiny dust particles because it stays in my pocket. This was fresh out of the factory. If it was Steve W. building them in Steve J's mom's garage, it wouldn't seem careless. But since this came from a high quality factory, it seems careless. The tech-support guy laughed at me. I said "would it be that hard to lift off the glass, clean it, and put it back on?"
Apparently it's not in the "threshold". Apple's customer support has gone to s* since I first got a G3 iBook.
I'm being pretty picky, but when you have such a large, beautiful display, every defect stands out. At least I only notice it when it's against a solid color lighter than it (usually only white).

19 dead pixels in Isight camera of new 27' imac i7

Similar Messages

Maybe you are looking for