1st gen iPod Nano won't mount in iTunes but will in Finder.

Cable: Fine -- works with other iPods. Other cables work fine with other iPods too.
iTunes -- uninstalled and reinstalled. No effect.
iPod nano -- downloaded iTunes for Windows, ran it in Parallels on the same mac, managed to restore the iPod nano (alas, as a Windows flavour one now).
Finder can still mount it as a disk; since iTunes on the mac won't recognise it... I'm beginning to wonder what on earth's happened to iTunes!
Any ideas?

Hello rgc123456,
Thanks for the question, and welcome to Apple Support Communities.
The following article outlines various steps that you can take and may lead to a potential resolution. The article refers to an iPod that is not recognized in both iTunes and Mac desktop, however most steps are applicable for your situation as well.
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Thanks,
Matt M.

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Hello djbrown1
Check with the article below to troubleshoot issues with your iPod not showing up in iTunes. There are two symptoms to look for to pick the right avenue of troubleshooting. Look for to see if your iPod shows up on your computer, similarly like a camera or an external hard drive. Check out the articles below to troubleshoot you further.
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http://support.apple.com/kb/ts3716
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Hey Sue13228,
Good troubleshooting so far. I would also try out the steps in the following link:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Sincerely,
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Help!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
iTunes for Windows: Device Sync Tests
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Your mother will have to restore (wipe it out) the iPod Nano. After doing that, she will be able to sync her own music.
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I have a 1st gen Ipod nano (i'm pretty sure it's a 1st gen)
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Will not turn on or screen remains dark
Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
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http://support.apple.com/kb/ts3474
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iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
Thank you for using Apple Support Communities.
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Hi,
My daughter has a year old ipod nano that is recognized by windows but not itunes 7 on multiple computers. I have tried everything short of restore but it won't let me do that without itunes recognizing the ipod. I ran diagnostic and everything was green; however, the report kept reporting this error:
[SERVICE: 0x17EC,15:36:33 ERROR Did not find first letter of stage
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[SERVICE: 0x17EC,15:36:33 INFO] [1] serial number 000A2700124609A4
[SERVICE: 0x17EC,15:36:33 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x17DC,15:36:36 INFO] [VolumeArrive] mask = 0x7D
[SERVICE: 0x17DC,15:36:36 INFO] looking up device # for \\.\G:
[SERVICE: 0x17DC,15:36:36 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x17DC,15:36:36 INFO] iTunes device #1 found with drive letter G, mask 0x40
[SERVICE: 0x17DC,15:36:36 INFO] [1] set waiting to mount = 0
[SERVICE: 0x17DC,15:36:36 INFO] [1] input #1 from src #0
[SERVICE: 0x17DC,15:36:36 INFO] looking up device # for \\.\F:
[SERVICE: 0x159C,15:36:36 INFO] [1] input #1
[SERVICE: 0x17DC,15:36:36 INFO] type 0x2 drive 0x2 partition 0xffffffff
[SERVICE: 0x17DC,15:36:36 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device
It says this three times in the diagnostic. Any help anyone could provide would be greatly appreciated!!!
Thanks!
Steve Pelham

Try this otherwise surf this site as there are is a lot of helpful material about this very problem
Plug in Ipod and when windows recognises it right click on the ipod in my computer then select format. You will get several options first try selecting quick format. then exit and restart itunes. Itunes will say it needs to reset factory settings. Do this and follow prompts. This did not work for me. But it may for you. I had to do a full format inside my computer which simply means that I did not tick the quick format box. Then repeated the itunes process. This still did not work so as a last ditch effort after all this I did another quick format in my computer and this finally worked .
So three windows reformats and three itunes resets and finally itunes accepted my ipod again

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My stepson's 2nd Gen iPod just won't sync. It behaves normally in iTunes and doesn't cause any problems or symptoms with the computer. Made a playlist and selected it to only sync to that playlist, shows that everything is fine, click sync- nothing happens. I went through every step on the website's troubleshooting pages- reset the iPod, restarted the computer, tried it on different USB ports, and reinstalled the latest version of iTunes. I tried to restore it and it went through the download process untill the end when a window popped up saying "error downloading software". I'm at a loss and feel bad for him because this was a Christmas present from a family member and now it won't work : / Any more experienced users have any ideas? I called tech support and they said they couldn't help me unless I paid the $29.99 fee because this iPod is too old for a warranty >: /

You get this problem when the option 'Sync Music - Selected playlists' is being used to sync your iPod. If the playlist selected is deleted from iTunes the iPod no longer has a location to sync from and you get an error. (Syncing selected playlists by the way is a useful setting to use when the iPod is smaller than the iTunes library). However you can make a new one or make use of an existing one.
Open iTunes and create a playlist to update your iPod from, call it -My iPod for example (the dash will position it at the top of the playlists in Sources). You can make it a smart playlist that picks the songs for you or just a normal one and drag whatever content you want to have into the playlist. If you are making a smart playlist limit it to just less than the size of your iPod (for example 3700MB for a 4G iPod Nano. Now connect your iPod and when it appears in the Source list click on the iPod icon to bring up the preference tabs in the main pane. Go to the Music tab and choose Sync Music and the Selected playlists radio button. Choose the playlist you just made from the selection and click Apply. You can also sync from any existing playlists by choosing the same setting, you just need to make sure that the size of the playlists don't exceed the capacity of your iPod:
lost libraryHow to create a Smart Playlist with iTunes
Syncing Music to iPod
To make a random playlist go to File>New Smart Playlist.
Uncheck "Match the following rule"
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6th Gen iPod Nano won't sync to Powerbook G4 1.5 Ghz PowerPC iTunes 9.2

My iPod classic bit the dust so I bought a new iPod Nano 6th Gen. My Powerbook G4 1.5 Ghz PowerPC can only run iTunes 9.2. From what I can tell this new iPod Nano won't work with my Powerbook, which is hard to believe since my old school iPod from the early 2000s worked great until I dropped it and it split in half.
My iPhone 3Gs syncs fine so it is incredibly annoying and disturbing that a new iPod Nano 6th gen. won't sync.
If in order to get this iPod Nano to work with my current system I'm required to upgrade my iTunes from 9.2 to 10 then I need to upgrade my OS from OS 10.4.11 to OS 10.5 which requires that I upgrade computer by purchasing an entirely new laptop then I might just have to revert to my old school Sony DiscMan.
My iPod Classic 2nd gen. worked great until it broke and my iPhone Gs syncs great, so I can't believe that this new iPod Nano 6th gen. won't work without a simple fix.
Come Apple, don't fail me now.

Your problem is completely different from the original post. The OP could not run the correct version of iTunes on their older computer. You're much more likely to get the help you need by starting your own thread with a properly descriptive subject line.
If you need instructions on how to start a new thread, see this link:
http://discussions.apple.com/ann.jspa?annID=650
Best of luck.

1st gen iPod Nano won't mount in iTunes but will in Finder.

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