1st Gen iPod Touch "An unknown error occurred (1)"

First one iPod Touch 1st Generation device wouldn't sync (a few weeks back) and now today an older iPod Touch 1st Generation device has also failed to sync, both with iTunes 11.1.4.
Connecting the devices with the USB cable that has just charged an iPhone 4s to the latest MacBook Pro Retina returns Ipod Recovery Mode. No other USBs are attached to the laptop.
Clicking Restore Ipod returns "The iPod could not be restored. An unknown error occurred (1)
Restarting the laptop has no effect
Restarting an iPod just brings up the cable connect display
Has the latest version of iTunes put an end to my iPod Touches 1st Generation or have i genuinely been unlucky to have them both fail within a short space of time OR, hopefully, there is a workaround.
Apple Support were unable to assist by 'phone with "An unknown error occurred (1)" on the first device, and nor could Genius Bar at my store this week.
Both devices are on 1.1.15 Operating System for Ipod Touch. I appreciate there is a version 3.x.x but I cannot get this on to the iPods
Any help would be greatly received
Thanks

- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

What do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.

There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again.

The error
Therewas a problem downloading iOS 3.1.1 software update for ipod touch. an unknownerror occurred (8288). Please check that the connection to the network is active and tryagain.
Keeps coming up when I try upgrading iOs 3.1.1 software to my 8gb 1st generation iPod touch! Please help! I've looked at all other posts related and none helped.

Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.

Cannot re-install the software on my ipod touch. "Unknown error occurred(6)

Hi,
I Cannot re-install the software on my ipod touch.
First time I got the following message: "Unknown error occurred(6).
The last time I got the following message: "Unknown error occured (1604).
I am then told to re-install again and the above errors occur again. It this like a never ending loop.
Can you help.
Thanks in advance.
Renoe

No, you shouldn't lose the stuff on your ipod. If you have synced your ipod recently, itunes would have made a backup file of all of your settings and files on the ipod. This is used when you restore.
Plug your ipod in and the screen that pops up in itunes will have a button to "restore". This will wipe everything off the ipod, reinstall the firmware and then reload all of your stuff. itunes will use the most recent backup file to reload everything. about halfway through the process, itunes will ask you if you want to restore as a new ipod or use a backup... choose the backup.
Be patient, it takes a while, but when it's done your ipod should be good as new.

Could not restore 1st gen ipod touch unknown error occurred(2003)

could not restore 1st gen ipod touch unknown error occurred(2003)

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Also, have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

I updated the newest version of itunes on our 3rd generation itouch now i get an error message itunes could not connect to this ipod because an unknown error occurred (0XE8000001) what to do?

i updated the newest version of itunes on our 3rd gen itouch, now we get the message itunes couldnot connect to this ipod because an unknown error occurred (0XE8000001) - what do we do?

Try this:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

Twitter App. for 1st Gen. iPod Touch

I recently was having problems with the Twitter App. on my 1st Gen. iPod Touch and so decided to delete the app and re-download it again, like I had done a week earlier. During the download an error message popped up stating that I need ios 6 or later to download the app. Apple had updated the Twitter App on March 10th and I tried re-downloading March 14th, however a week earlier I was offered the opportunity to download an earlier version of Twitter. I am currently only able to use Twitter via Safari. Does anyone out there have a solution to get the official Twitter App. (And no "Buy a newer iPod stuff"!)
Cheers
ps IF ANYONE FROM APPLE MANAGES TO SEE THIS CAN YOU PLEASE OFFER THE OPPRTUNITY TO DOWNLOAD LATER VERSIONS OF APPS FOR 1ST GEN IPOD TOUCH

Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Install the latest compatible version of an app
Apple did not say why did not allow this option for iOS 3.1.3/1G iPod.
Apple does not monitor these forums. To make a suggestion to Apple:
http://www.apple.com/feedback/ipodtouch.html

1st gen iPod touch not showing in iTunes 10.6

Hi
though it was about time to update my music on my 1st gen iPod Touch, however, when i connected it to iTunes it does not show up.
Is anyone able to assist?
I have tried hard resets and it doesn't work.
Have Apple stopped supporting the 1st gen Touch?
Regards

I am having a similar issue. I have a 1st-generation iPod touch, and a MacBook running Snow Leopard (OS 10.6.3) and iTunes 9.1.1. It's a bit old now and the WiFi isn't very good, but my iPod touch still works perfectly, except that it doesn't show up in iTunes, which I discovered yesterday when I tried to sync some new music. I got my iTouch G1 the first week they came out and it worked perfectly with my iBook G4 running Tiger, and also worked perfectly with my new MacBook running Leopard which replaced the iBook when its logic board bit the dust. I recently updated to Snow Leopard (about a month ago now), and now my iTouch doesn't show up in my iTunes sidebar, but a volume shows up in Disk Utility that could only be this iPod and things do happen when I plug in the iPod (the first time I connected it since I added some Snow to my Leopard, iPhoto opened and prompted a download of a screenshot I'd taken with the iPod). I'm mostly writing this right now because the support page pertinent to this issue is down due to some sort of Apple web maintenance and I'm tired of getting the same error message. I actually have everything on my Mac backed up, and when I installed Snow Leopard I just did a basic installation but have been thinking of going back and doing a clean wipe and install and then getting the iTunes and iPhoto libraries et cetera off of my external HD. Would this fix my problem? I figure that since my iPod touch's files and system have been constant throughout this, it must be some issue with Snow Leopard, however before I wipe everything and have to set my system up again from scratch, I would like to know if this problem would be fixed by doing that or if there is some problem inherent in Snow Leopard that needs to be manually fixed.

BOSE Mk1 Soundock & 1st Gen iPod Touch + Electric/Static Noise**

I have recently bought a Bose Mk1 Soundock for my 1st Gen iPod Touch, at first worked fine, brilliant lil gadet, but then it started to generate a reeeely high pitched electric/static noise when the battery was fully charged when music was both on or off, i returned and got an exchange for a brand new bose which didnt solve the problem so i can only assume its the ipod, so i put in a service request with apple, off it went and came back 'un-repaired' as apple 'could not reproduce the problem/s'?? since then it has started generating this noise regardles of battery level or music on/off and is reely, reely, reely annoying and is rendering the unit virtually unusable with the bose, am i the only one who can hear this or is anyone else having/had the same problem??!?

Hey
Is it this noise:
http://www.youtube.com/watch?v=yqeggo7DSGg
If so, I'm having the same problem. I've emailed B&W support about it. It doesn't occur without the ipod docked. Doesn't seem to be a problem with other docks though, so it could be fixable with a firmware update. In fact, it wasn't ever a problem with the original Zeppelin firmware, only after the update.

Can I use my 1st gen ipod touch as hard drive

I have a 32 gb 1st gen ipod touch and I want to use some of it to store items/files that have nothing to do with itunes. How can I get this ipod as hd/itune device?

There is no hard drive in an iPod Touch. But you can check out How to use iPhone/iPod Touch as Flash Drive on Mac.

1st Gen iPod touch Keeps Having to Be Re-Registered with iTunes

My 1st Gen. iPod touch works very well, with one exception. Every few weeks I'll turn it on and I'll get the picture of the cable and the iTunes icon - which is what you get the first time you use your iPod touch and means it needs to be registered with iTunes. This will happen both if I plug it in to my charger and when I just simply turn it on with the power button. I'll then take the touch to my computer and use my syn cable and plug it in. When the iTunes window comes up, on the left column it shows my touch, but the name I'd given it has gone back to the default name. I'll rename it again, but again within a week or two the same thing happens again. I'm stumped. I'm using an iMac running Leopard 10.5.6 and a white MacBook, also with 10.5.6. All my software on the touch, MacBook and iMac are up to date. I have very few apps on my touch and lots of room left on it to store stuff. Can anyone help? Thanks.

Hi Brenda,
That screen, with the iTunes icon and the USB cable, means the iPod is in recovery mode.
This article: http://support.apple.com/kb/HT1808 provides more information about the mode and how-to use it to restore your iPhone or iPod touch.
Are you using any 3rd-party accessories with the iPod touch?
Does the accessory have the Made for iPod logo?
Try restoring the iPod again, setting it up as a new iPod, and testing it without any 3rd-party accessories.
If the issue persists, the iPod may need hardware repair. Just make a reservation to have a Genius take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
-Jason

1st Gen ipod touch no longer keeping time

As the title says my 1st gen ipod touch no longer keeps time when I let it go completely flat. It keeps resetting itself back to the default time and date. Started happening in the last 6 months. I'm running IOS 2.2.1 never bothered updating to IOS 3 because of a known issue with the volume bar disappearing which I don't think had even been fixed. It hasn't been synced with the itunes for 2-3 years. The laptop with the itunes library for this device hasn't worked for a couple of years and haven't sync my ipod to a new computer due to some of the apps I used and some of my song/video purchases no longer being available and I don't want to risk losing those purchases if doing a factory resets not going to make a difference. Battery life for my ipod is still pretty good, get 3 weeks out of it when I leave it in standby mode using it for an alarm clock and about a week listening to music going to and from work only a few hours playing games or videos but that was never to great to begin with. My Ipod touch does have a cracked screen, but it's been cracked for the last 5 years. No other problems. Is else have this issue? Will factory reset make a difference or is it just something to put up with till my ipod touch dies?

It sounds like the battery is really dying and does not have enough voltage to maintain the time when the iPod shuts off due to low battery.
You can try restoring to factory settings/new iPod and see if that helps.

ANY radio app for 1st gen iPod touch?? Even with Wifi!?

Firstly, I know the 1st gen ipod touch does not have a radio receiver..this is not my problem.
I've been looking for an app that I can listen to the radio on..even through wifi...but am not finding any that will work with the 1st gen. For example, I download TuneIn radio which I have on my itunes, blackberry, and tablet...but it is only compatible with newer generations of the ipod touch. I am on version 3.1.3 which I believe is the most up-to-date.
In short, I'm absolutely fine to use wifi to listen to the radio, but simply can't find an app (ideally a free one) that will even let me sync the app from my itunes to the ipod.
Suggestions would be very welcome!

Try my web app. I have over 100 stations of all genres. Just enter the following URL in Safari and tap on the orange music icon on top right. Also, you can add a Home screen app icon for easy future access.
App URL: http://dave.merten.mobi/

Getting App off 1st Gen iPod touch to use on iPhone

I have a 1st gen ipod touch with an app that is no longer available in the app store (the original EA SimCity). I want to save it to my pc so i can put it on my iphone, but when I backup or sync my ipod touch, it doesn't backup the game. Any way I can get the game off the ipod onto my pc or into itunes? I want to play the game i paid 5 bucks for, but EA cleverly obsoleted the game and re-released it under the same title with one tweak.

Transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computerIt is an all or no transfer. Then sync the app to the iPhone.
If you also want the game status restored:
- How to transfer game saves between iOS devices, without iTunes, and without jailbreaking | TUAW - The Unofficial Apple Weblog
- Or backup the iPod to iTunes and restore the iPhone from that backup. All the apps have to be in the iTunes library since the backup does not included synced media like apps and music.

I have an 1st gen Ipod touch that runs 3.1.3 IOS.

1st Gen Ipod touch 3.1.3 ios. No apps will work on this ios is there anything I can do to fix this? Thanks

There are only a few apps currently available for the 1G iPod. There is no way to search for only compatible apps. You just have to look at the Requirements section of apps that interest you.
The only real solution is to purchase a newer model iPod

1st Gen iPod Touch "An unknown error occurred (1)"

Similar Messages

Maybe you are looking for