1st generation IPOD Replacement waiting on shipping container never arrived???

Back on Nov 13th I contact Apple to get my 1st Generation IPOD Nano replaced because there is a Recall on same. I provide all the required information and I was informed online that Apple would be sending me a packaging and instructions on how to return it. And there was a time limited that I would get this within 2 days it has been over 10 now and I have nothing yet. And there is no simple way to Contact them but to call them and now that it suggested I only have "10 Days" to return it I am wondering why there is limited time and after supplying Apple with all the required info including serial number I get an email the following day suggesting that it might cost me a fee just for them to check the IPOD to see if it is included in this Replacement / Recall. And because I have songs on it I had to copy them in case they do replace otherwise I would lose those I all ready purchased. And have not had the opportunity to call them they need a means to email them to contact them about this because I have gone through their support and there is no simple way to get info all I get is the automated telling me my service etc is expired but how if I never got the pack and shipping info to have the ability to return it?
Apperas no me they are putting a time limit to make sure they don't have to do anything because waiting on Apple is not what I thought I would be doing I bought an apple because of the "Name" but now I am truly getting Disappointed with this matter and Apple... Not what I expected from Apple...
Newaygo1

I called apple and tried to find out what happened. Turns out everything was going smoothly until it reached their end. I tracked it with fedex and it said it was delivered to a city in california. The guy I was talking to said apple would get back to me in a couple of days, because they, "have to set up an investigation". It's been a week and 3 days. I'm a big apple fan, but this whole situation is really disappointing.

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