1st generation replacement program - problem when submitting!

Hello!
I`m from austria and I bought an iPod nano 1st gen a few years ago from a friend. Then my brother told me there was a replacement program going on for these iPods because there could be something wrong with the battery.
Here`s the thing: I want to return my iPod by signing up (entering serial number, my address and phone number) but whenever I want to go for the next step there shows up the message "We`re sorry but while processing your request an error has occurred. Please try again in a few minutes or return to the Apple Support site."
Retrying never worked, I have tried signing up for this program for months now!
Does anybody know what`s wrong?

Thanks! Apparently, the iPod nano that I have was bought in the U.S.A. so I have to personally bring it to the next Apple retail store to get it replaced. Unfortunately Austria does not have an Apple retail store, the nearest one is in Munich, Germany. Maybe I'll get there someday. They said if I called the store a few days before travelling to Munich I might be lucky and they'd replace the iPod immediately.

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