1st major problem encountered for new iphone user

I recently upgraded to an iphone (22 August 2009) and I have just encountered my first major problem (one previous problem was of the iphone freezing whilst connected to my laptop, which resulted in having to restore it).
My recent problem is this; I was in the middle of writing a text but decided not to send it so I shook the phone to delete the text. when I looked at my screen everything had increased in scale! Everything is enormous. I can't answer calls because the 'slide to answer' is so large that it won't fully slide across the screen. I can't turn the 'phone off for the same reason. In fact I can't do anything with it. I have never dropped it or got it wet, in fact I am extremely careful with it, I keep it in a snug leather case so there has not been any physical damage to it. So what do you think has happened? Has this ever happened to anyone else? I am a uk customer and have not yet had the 'phone for 90 days. Where do I stand in terms of guarantee?
Thank you for any help you may be able to offer.

There's nothing wrong with your phone! You have just accidentally enabled the Accessibility Zoom feature.
Double-tap the screen with 3 fingers to turn it off.
Go into Settings > General > Accessibility to turn it off permanently.
(BTW, all this is in the manual.)

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New iPhone user needs guidance setting up 4 iPhones for family - best approach?

Hi - I'm a new iPhone user tasked with setting up 4 iPhones for family (three 4S, one 3GS). I set up the first 4S using my mother's existing Apple ID (she has an iPad) and I think (hope) hers is fine. When I set up my father's phone, my sister said to enter my mother's Apple ID during setup since they wanted to use a single Apple ID for iTunes purchases. The setup screen I'm referring to the 7th screen into the setup process for a new iPhone 4S (after the Welcome, Language, Country/Region, Location Services, Wi-Fi Networks, and Set Up iPhone screens), where it asks you to "Sign In with an Apple ID" or "Create a Free Apple ID". This screen was where I entered my mother's Apple ID into my father's phone.
By entering my mother's Apple ID on my father's phone at this point during setup, I seem to have created a "clone" of her phone - their phone numbers are distinct and they can call each other but iMessages sent to either of them initially appeared on BOTH phones. I think I have now fixed that by creating a separate Apple ID for my father after the fact and entering it under Settings>Messages. Thinking I could also enter his new Apple ID under Settings>iCloud, I found I could not change it from my mother's Apple ID (it's greyed out). I saw a recommendation in another post to click on the red "Delete Account" button at the bottom, but will that delete my mother's entire account or only its association with my father's phone?
Backing up a step or two, I'm worried that at this point I should have entered/created a new Apple ID on screen #7 during initial setup of my father's phone (instead of entering my mother's Apple ID), and that just changing settings in iMessage, iCloud, etc. won't really fix any problem(s) I've created. I hesitate to set up the other two phones before knowing how badly I've already messed things up with this one.
During the initial set up of my father's iPhone, should I have created/entered his own unique Apple ID on screen #7 instead of entering my mother's Apple ID? (and then on his phone AFTER setup was complete, changing to my mother's Apple ID under Settings>Store so that all purchases are shared)?
If yes, do I need to restore his phone to factory settings and set it up as a new phone so his phone behaves like his and not a clone of hers?
Without knowing what might be the best way to set up these 4 new iPhones, I was thinking the four unique users of these new phones would most likely want to share apps (by purchasing them with one Apple ID), backup/synch to one computer, but maintain separate iCloud accounts so everyone's info is private? I've spent time reading other posts and see so many different recommendations for families with multiple devices that my head is spinning. Many include questions from folks migrating from older phones or MobileMe. I think my situation is simpler in that there are 4 new iphones and one existing Apple ID. Have I missed some comprehensive post that clarifies the best way to set things up for families new to iPhones, or do needs vary so much that no single best way exists? Given my situation (and depending on which way I should proceed regarding having set up my father's phone with my mother's Apple ID), should I create/enter a separate Apple ID for each new phone user during initial setup so each phone is distinct from the others, and AFTER setup is complete, changing the iTunes and Store info to the shared Apple Id for purchases? Or can I customize each individual phone after the fact in Settings>Whatever so that even if I've entered the same Apple ID on Screen #7 during initial new phone setup, the 4 phones will ultimately be set up correctly?
So sorry to have to ask such basic questions. Many thanks, in advance, for any guidance provided to help me not make any (more?) mistakes during setup that will be a real headache to remedy later, once everyone has started using their phones.

Hi edgefield,sorry you're having so much trouble.
FIRST CREATE A BACKUP ON YOUR COMPUTER -ALWAYS BEFORE PLAYING WITH THE INFORMATION ON THE PHONES (it prevents losses)
Now I'll answer your questions)
During the initial set up of my father's iPhone, should I have created/entered his own unique Apple ID on screen #7 instead of entering my mother's Apple ID? (and then on his phone AFTER setup was complete, changing to my mother's Apple ID under Settings>Store so that all purchases are shared)?
Yes. Create his own apple id and sign him in. then tap settings ->store -> tap on the account name -> sign out.
Then sign in your fathers apple id. (create your fathers apple id on the computer, its much easier, trust me).
If yes, do I need to restore his phone to factory settings and set it up as a new phone so his phone behaves like his and not a clone of hers?##
No. Tap settings -> icloud, and turn everything off (keep on the phone option). Then DELETE ACCOUNT (it's got red around it and at the bottom of the screen if you scroll down). You cannot sign out of iCloud, you can only delete the account. Then clean up the contacts and information on the phone.
Then you tap settings -> iCloud and sign in. Put your fathers apple id in the section. His information will be uploaded to www.icloud.com. Then go to www.icloud.com and sign in with his apple id. Make sure his information is uploaded (you'll have to select timezone and such).
From that point you are fine except for iMessage.
For iMessage to function properly, only one apple id can be signed into the iTunes store (settings -> store). If they are both signed into the same apple id on the iTunes store, than you need to turn off iMessage on one of the phones. The iMessage may be delievered to either phone when both are signed in under the same apple id in the iTunes store.
tap settings -> messages -> imessage off
This also disables facetime. If you want them to have iMessage and Facetime, they have to have seperate apple id's signed into the iTunes store.
Have I missed some comprehensive post that clarifies the best way to set things up for families new to iPhones, or do needs vary so much that no single best way exists?
Not that I've seen, will consider creating one if I have time.
Given my situation (and depending on which way I should proceed regarding having set up my father's phone with my mother's Apple ID), should I create/enter a separate Apple ID for each new phone user during initial setup so each phone is distinct from the others, and AFTER setup is complete, changing the iTunes and Store info to the shared Apple Id for purchases?
Your best bet is to create each apple id on the computer (keyboards are easier to use) and then sign them each in during the creation process. Then change the iTunes store info to the stored apple id.
This will allow each person to serpate iClouds without interfering with each others Cloud as you set up new devices.
Or can I customize each individual phone after the fact in Settings>Whatever so that even if I've entered the same Apple ID on Screen #7 during initial new phone setup, the 4 phones will ultimately be set up correctly?
Doing it this way can cause problems (or used to, not sure if it still does), initially, when you set it up, it wants to create a backup or upload the blank info to iCloud. You are better off setting up their own apple id first and signing in with that, and then changing it in the iTunes store.
I'm off to bed, I'll check this thread tomorrow and see if you have any more questions/problems. Remember, always create a back-up before you do anything.

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Message was edited by: Grant Davies

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I had the same problem. VERY frustrating! I live 5 hours from nearest Apple store which is what customer support told me to do after buying, as you did, the new op system disc and in trying to install it there was not enough room so they said ! I eliminated and backed up photos etc... still not enough. So after doing everything Apple suggested and spending several hundred dollars, Apple suggested I send my Mac in or take it to the store (5 hour drive one way) .... I was ready to return my Iphone 4.
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1st major problem encountered for new iphone user

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