1stGen Apple TV Won't Play Newly Purchased Movies

I have a 1stGen Apple TV and just purchased 2 movies on my computer via the iTunes Store. When I try to play them on my 1stGen Apple TV It shows the movies on my "Shared Movies" Menue, but won't play the content. On the main menue it shows them at being 0sec long. I can navigate through the movie content menues, but can not play any of the content. All other movies work just fine, just these newly purchased ones....I have tried everything and nothing works.

You might try copying the HD movies to your desktop, then deleting the listing and original from iTunes, iTunes should then let you re-download an SD version for the Apple TV 1. You can then re-import the HD version from your desktop.

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1st Gen Apple TV won't play iTunes purchased movie

I purchased a movie (not HD) on iTunes and cannot play it on my 1st gen Apple TV. My older movies are still there to be viewed. Any thoughts?

Does it appear in the movie list on the AppleTV1 but won't play? Does it give an error?
Try purchasing something on AppleTV1 direct - check in iTunes you may find a free episode of a TV Show or similar. I had an issue last year with new content until I purchased something else on AppleTV - i assumed it was some kind of authorisation getting updated.
AC

Apple tv won't play my purchased movies or t.v. shows

I can buy movies and T.V. shows but when I press play it says it will be ready to play in 5-6-7 hours,even 16 hours!! next day it says the same thing and it does not play.. any suggestions? thnx

You might try restarting the Apple TV by removing ALL the cables for 30 seconds.

Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS

Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS. I only want to play my downloaded movie on a TV where there is no internet for Apple to unlock it and play via my AppleTV. The reviews I am reading are very mixed !

Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS. I only want to play my downloaded movie on a TV where there is no internet for Apple to unlock it and play via my AppleTV. The reviews I am reading are very mixed !

Apple TV won't play my downloaded movie

I just got an Apple TV 3 a couple weeks ago, have already successfully downloaded one movie and watched it with no problems. I downloaded another (Hunger Games) movie this week and when I turned my Apple TV on to watch it, it said "Hunger Games is now ready to watch, click to play" however when I click to play it says it will be ready to play in 28 hours or so. The movie is completely downloaded so I am not sure why it won't play. I have tried resetting my Apple TV and unplugging it and the router. Puchased all movies through iTunes. Please let me know if you have any suggestions! Thank you!

Use Google’s Public DNS Server To Fix Apple TV Streaming Problems
1. Navigate to Settings >> General >> Network and select Configure TCP/IP.
2. Select “Manually” next to Configure IP.
3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".
4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”
You should now be able to stream more smoothly on your Apple TV.
If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

ATV 3 won't play my purchased movies from the cloud

Hi,
Since updating the software, my ATV3 wont play any movies I have previously purchased. I can download them from the cloud to my mac and stream from there, but the ATV tries to play thethen says it can't connect to the iTunes server. I can browse the rentals with no issue though.
Any suggestions?

Thanks to all those who looked and are as clueless as me. I have solved this problem but I still do not understand it.
I will pass on what happened and maybe it will help you.
I keep my iTunes purchases on my D drive, not in My Music on the C drive. I did this to save space on the C. I have done this for years and it was after an iTunes update that the problems started. All this time I have been trying to play these files and have been getting the "Windows Has Detected A Problem" or some such.
I have my iTunes purchases backed up on 2 different external drives and yesterday it finally dawned on me that I should try to play one of those. And Yes! It worked. Every one I have tried plays with no problems.
So like I said, I don't understand what happened.

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My Apple TV seems to be okay until I try to access some movies I took while on vacation with my GoPro camera. It keeps coming up with the error message An unknown error occurred (-12911)" and says it can't load it from it's current location. Then I try it again and it doesn't recognise my Apple TV... Any assistance would be appreciated.

What format is the video file in?
Supported Video Formats
H.264 video up to 1080p, 30 frames per second, High or Main Profile level 4.0 or lower, Baseline profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

Sorry I can't help but I have potentially a similar problem.
We have an Apple TV 3 and after the most recent software update (potentially coincidental timing), our purchased movies & TV shows will no longer play for our US account. We can play previews but that's it. We also tried renting a new movie but that didn't work either. No error messsage, just select play, it thinks about it, then returns you to the same screen again.
Any help greatly appreciated.
Thanks

Apple TV won't play TV shows that are fully downloaded in my library.

Hi,
My Apple TV won't play TV shows that are fully downloaded in my library. It says it will take 6 hours to load a 50 minute episode. It suggests to change the picture resolution, yet this till says it will take hours to uplaod. Is anyone else having this problem, and how do I fix it? I only bought the thing last week, and really feel ripped off. Thanks in advance.

Raul Zero wrote:
Well, if the size of my iPhoto library is the problem, I would have hoped that Apple would have mentioned that when we were on the phone for two hours. But yes, that is a possibility. I have about 260 events containing about 26,000 photos.
I agree, they should now what kind of limitations might apply.
Again, the issue may not be iPhoto per se, but something in iTunes or the interface between the two that just struggles above a certain number of files.
I was able to view photos before I upgraded my apple TV to v3 software but it was not reliable. Sometimes it worked, sometimes not. And it was always slow.
There were occasional posts about people with slow performance on AppleTV who had huge music libraries - not in terms of storage size, just overall numbers of songs/albums etc.
AppleTV is not a particularly high spec device compared to any modern computer so long lists of music files or photos/events might overload it. Trouble is here, itunes is just flat refusing to recognise your photos to even attempt to stream them.

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are there OK. Any suggestions?

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are in there OK. Any suggestions?

It won't show up on your Apple TV until it is fully downloaded into iTunes on your computer, have you done this.

My Ipad 1 won't play Cars2 HD movie how do I fix?

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Hi
To get my Audio working I do
• only use .aiff 44.1kHz or 48kHz
• .mp3, .wma etc - all I convert to .aiff first
• from iTune - I do - Collect needed audio into a new PlayList - Then I burn this as an Audio-CD (not .mp3 - only .aiff) - then I use the files from this Audio-CD in my movie projects
And by doing like this - I have very few Audio problems.
Yours Bengt W

How can i make apple tv 3 store all my purchased movies and tv shows onto a hard drive somewhere in my house

Currently my apple tv 3 downloads movies/shows when I want to watch them. I'd prefer if it downloaded everything already and it is all available locally without having to download gigabytes from the internet.
Q: How can i make apple tv 3 store all my purchased movies and tv shows onto a hard drive somewhere in my house?
a) Impossible
b) Link my apple tv 3 to a computer running itunes
c) Link my apple tv 3 to my Apple Time Machine
d) purchase an external USB drive and plug it directly to the apple tv 3
e) purchase a NAS drive and configure the apple tv 3 to use it
f) [your answer here]
Thank you,
Chris

Hi! Dwagner, once again ...
I've just got my Mac last friday ... i'm still getting amazed with this new world to me ... eehe .. quite different ... but
... "i can do it, i can do it" eheeh
i'm in that period that a new question appears at almost every mouse click ... lol
so ... can you help me (once again) ..
you said you had your hard drive with this settings...
"You can partition for OSX (extended Journal) - read/write by only OSX or read only by Windows via BootCamp
You can partition for Windows (NTFS) - readable by only Windows
OR - you can format with ex-FAT and this is read/write capable for both operating systems."
how did you formated the partition in NTFS ? ... on the mac? using the "disk utility" ? or did you use another program to do so ...?
i hope i'm not "bugging" you ... this might be a silly question for most of people ... but right now ... it's a major question for me ... ehehe
once again Obrigado (Thank You)
Rui from Portugal

Apple tv is not playing a certain movie on my shared library library, know why?

apple tv is not playing a certain movie on my shared library library, know why?

Dear friends,
Thank you for responding to my problem so promptly. Frankly, I did not expect to hear from people so soon! The fact is that as soon as I posted the question, I was shown a number of similar queries and managed to find the answer. I have to say it's not intuitive! I have an apple TV original version. Apparently I had the ATV on streaming and not syncing. Streaming does not allow you to stream a rental from your computer whereas you can sync and transfer the rental from the computer!
Thanks again.
Colin

I have backed up my lap top including itunes to an external hard drive, everything is on the external device, but I can't play my purchased movies from it?

I have backed up my lap top including itunes to an external hard drive, everything is on the external device, but I can't play my purchased movies from it?

Why can't the media be played? Any errors?
Was it actually backed up to the External drive or moved to the external drive? Sounds more like the latter which could potentially cause issues depend on how it was moved.

ITunes won't play older purchases says the are not authorized

SOme of the older TV shows I purchased with this account won't play on my laptop. I looked at the other posts on this issue but not of the advice is relevant. For example, one recommendation to get rid of the "this computer is not authorized" message is to delete the SC Info folder in /Users/Shared/. I don;t have an SC Info folder at all on the laptop. I did the thing where you use terminal to change permissions, no luck. Some TV shows play, others don't. I checked the Get Info summary page for the files in question and confirmed I bought them with my one and only account, so it isn't an issue of multiple accounts. To say the least this is an annoying position to be in, any help would be appreciated.

"For example, one recommendation to get rid of the "this computer is not authorized" message is to delete the SC Info folder in /Users/Shared/. I don;t have an SC Info folder at all on the laptop."
It's a hidden folder.
See this -> http://support.apple.com/kb/ts1389

1stGen Apple TV Won't Play Newly Purchased Movies

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