2.01 upgrade "unknown error 13" my solution

Windows XP
iTunes 7.7.1
iPod Touch
Attempted to update from 2.0 to 2.0.1
Update failed with "Unknown Error 13".
After 2 hours on the phone with 1-800-myapple
and no solution other than to send it back for
repair/replacement I decided to give it one
last attempt.
Instead of doing the recommended RESTORE I
performed a SHIFT-RESTORE (held shift key when
selecting RESTORE).
I then pointed to the recently downloaded 2.0.1 image in:
c:/documents and settings/myusername/application data/apple computer/itunes/...
That did the trick.
Hope this might save others with the same issue some anguish.
J

Windows XP
iTunes 7.7.1
iPod Touch
Attempted to update from 2.0 to 2.0.1
Update failed with "Unknown Error 13".
After 2 hours on the phone with 1-800-myapple
and no solution other than to send it back for
repair/replacement I decided to give it one
last attempt.
Instead of doing the recommended RESTORE I
performed a SHIFT-RESTORE (held shift key when
selecting RESTORE).
I then pointed to the recently downloaded 2.0.1 image in:
c:/documents and settings/myusername/application data/apple computer/itunes/...
That did the trick.
Hope this might save others with the same issue some anguish.
J

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