2.1 - ActiveSync Cannot Get Mail still broken

I'm still experiencing the issue where my iPhone randomly stops getting mail from Exchange/ActiveSync. The first time I experienced it after the update I deleted and recreated the exchange account, it immediately resumed working. The second time I did a complete restore as a new phone, and the issue reappeared again a few hours later.
Here's what I do know:
-This issue is NOT with the exchange server as we have numerous other Windows Mobile devices using activesync with no service interruption whatsoever. The iPhone however will not receive mail on the Exchange account until I delete/reconfigure the account on the iPhone itself.
-Rebooting the iPhone used to work, however does not work anymore.
-I have even kept WiFi disabled so it's not related to switching between WiFi and 3G.
-I have 2 other accounts configured, a mobileme account set to sync contact and bookmarks only, and a gmail account.
Has Apple even officially acknowledged this issue?

I have all sorts of problem on my iphone too and the 2.1 update seems to have made its worse. We are running Exchange 2003 and I have been using Windows Mobile Activesync flawlessly for about 2 years. I dont want to Push email because I understand its guzzles battery life, so I am setting my phone to Manual collection. The iPhone only seems to download e-mail once I its been read using Outlook, (either OWA or Outlook client) I have tried just about everthing on the iphone to get it to work, so far all to no avail. Bottom line, at the moment it aint working reliably which is terribly disappointing because e-mail is the most important thing for me. The only saving grace is that OWA works pretty well in Safari, however with the flaky connection with 3G or GPRS, unfortunately this isnt robust enough to depend on! I think I may see if I can switch to IMAP as I understand others are doing!

Similar Messages

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    I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this?  -Stu

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
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  • My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same ?

    My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .

    Hello there, Badboymbc.
    The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
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    http://support.apple.com/kb/TS3899
    Thanks for reaching out to Apple Support Communities.
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  • HT1694 Still getting error: "cannot get mail   the connection to the server failed"  please help, for ipad 1; for hotmail account

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    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
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  • Cannot get mail, but email is still retrieved

    I see several threads on a similar topic, but not on this specific issue.
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    OK. Did it. I was only reluctant because my gmail account sometimes locks me out when I do that.
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  • Cannot get mail error: please help! :/

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    Unable to send or receive mail
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    Setting up and troubleshooting mail.
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  • Cannot get mail

    iPad 2  has been getting mail fine until a day or 2 ago. I am now getting the Cannot get Mail  The mail server "imap.gmail.com" is not responding. Verify that you have entered the correct account info into Mail settings. Nothing has not changed from when it was working. I finally deleted the gmail account and the exchange account and re-entered the correct data and it still will not work with same message. An email on the Gmail account came in on the exchange inbox but will not show on the gmail inbox to which it was sent with the same error message. My other email account at yousq.net seems to be working OK and uses the gmail server also. Any ideas??

    I have almost the identical problem, how did you reset it- I am desperate. Can you email me at [email protected]
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  • Email error - "cannot get mail"

    Hi,
    Just hoping for a little help!
    We recently had an email account disconnected by our provider in error (we changed from a mobile Internet connection to home ADSL & requested an email retention, which didn't happen!)
    After weeks of dealing with our incompetent provider we have finally got the email address reconnected however I am unable to get it to work on any of our devices (iPhone 4, iPhone 4S, iPad 3, or home laptop). The account is definately active as emails are accessible through the providers website. The email address is an "additional mailbox" to the primary mailbox connected with the adsl.
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    Any assistance would be greatly appreciated.
    Thanks!
    B

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • HT2480 Ipad mini - exchange email stopped working randomly  Error: "Cannot get mail. The connection to the server failed."

    I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
    I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
    I hope this helps.

  • IPad cannot get mail any longer

    I setup my iPad (3) and iPhone to access my ntlworld and gmail email accounts about 2 months ago.  Everything worked fine.
    Suddenly this week, I get the message 'cannot get mail' the mail server imap.ntlworld.com is not responding. Verify that you have entered the correct account into mail settings.
    I ONLY get this message on the iPad - I still get my messages on the iPhone ... Even when they are next to each other & both using the same wifi.
    I still get my gmail messages with no problem (on both). I am able to send emails from both ... I just cannot receive!
    I have made no changes to settings - nor has my mail password or account been altered by the ISP.  I checked  the settings on the iPad against the iPhone - there is no difference between them.
    Any suggestions? 
    Thanks
    Chris
    IPad 3 running iOS 6.1.3.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • Upgrade to 2.1 broke exchange  - cannot get mail?

    Have version 1 phone with 2.1 software. exchange stopped working - cannot get mail.
    i went as far as deleting and reentering the account information and still get the same errors. this is a huge problem. Please help

    Hi,
    I had been getting a the dreaded "Cannot Get Mail - The connection to the
    server failed" error on my first generation iPhone (firmware version 2.1) when syncing e-mail with an Exchange server. After many troubleshooting steps I found the problem was the size of the inbox (9K messages). After archiving older messages into folders the iPhone could again sync.
    I hope the helps others.
    BMc

  • TS3899 I am unable to get mail, I am getting an error message that says cannot get mail, the connection to the server failed.

    I am unable to send or receive mail.  I am getting an error message that says, cannot get mail, the connection to the server failed

    Hotmail IS having problems:
    http://bostinno.streetwise.co/2013/08/15/hotmail-outage-hotmail-is-down-for-user s-still-photos/
    http://www.engadget.com/2013/08/14/outlook-outage/
    http://www.infoworld.com/d/applications/microsofts-skydrive-outlookcom-are-down- some-users-224940
    http://mashable.com/2013/08/14/outlook-down/
    http://techcrunch.com/2013/08/14/microsoft-acknowledges-outlook-com-messenger-sk ydrive-outages/

  • TS1843 i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

    i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

    I have trouble with sending e-mail and syncing e-mail. Try changing to 1 day sync under settings. It's sluggish but it works for me until they resolve the issue. MS claims all is normal. If you still have a problem you should report it here: https://status.live.com/report/hotmail

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