2 Accounts with BT - Both now cancelled and both n...

I placed 2 orders for phone lines, both made on the 7th Feb. Both are now cancelled.
I cancelled the first order on the 8th Feb, every time I call someone in India or wherever it is, I am told, payment will be made to your direct debit account in 5 days. I've been told this 3 times now, and guess what, still no refund of my £30 connection charge. They tell me its impossible to refund back to my credit card. I'm guessing it costs BT money to do this.
the 2nd order was cancelled by BT themselves only the other day. No refund from that either of the £30 connection charge which was taken from my mastercard too.
Could I have a valid reason as to why BT are still keeping hold of my money ? I'm very close to calling my mastercard company and doing a charge back against BT.

You should be able to get your CC Company to do a chargeback in order to get your money back...
BT India are not competent enough to do this...

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