2 days ago I was able to manually send my text messages to my email in box. Now I can't.. any ideas?

2 days ago I was able to manually send my text messages to my email in box. Now I can't.. any ideas?
I was always able to go into the particular text that I wanted to save. Press on the text and it would give the option of either copy, more or speak. I would click more and on the far left side the text would be checked and I was able to click and check multiple texts within. Once I had selected what I wanted to send to my email account. I would click on the arrow on the bottom right side and a new screen would come up I would tap within and all the text messages that I checked would appear and I would then enter my email address and hit the send and it would appear in my email send box. NOW I CAN”T DO THIS.. I have been on the phone with Apple 3 times with no reason… Anyone have suggestions?
Thanks,
Phone Issues2013

Without knowing what settings you are currently using, its impossible to say what has gone wrong.
These are the 2 (different sets of) settings Apple provides:
http://support.apple.com/kb/HT5330
http://support.apple.com/kb/HT4864

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