2 discs only 1 loads

Newbie here. Just received Abobe photoshop elements 13 & premier 13. Only 1 of the 2 discs open and install. Elements 13 asked for all the info, serial number etc and installed. tried 2nd disc. Nothing. Am I doing something wrong, or bad product. No instruction on which to install first. Thanks in advance.

Usually one disk is for Windows and the other for Mac.

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I bought a new iMac and want to install my copy of CS3 on it. Currently, I have photoshop only load

I bought a new iMac and want to install my copy of CS3 on it. Currently, I have photoshop only loaded on an older G4. After installing the discs I tried to enter the serial number and an alert said the serial was already used. I did have CS3 loaded on a 2007 imac but after the harddrive died it is no longer installed. Can you help?
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to reset your activation count, contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

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so a couple weeks ago i was having issues with my ibook and safari..safari would keep on freezing and or quit on its own..i thought my software was out of date so i went and got Tiger...when i went to install tiger i was unable to use the upgrade and the archive and install feature, thus leaving me with erase and install...so after deleting my hard drive and installing tiger i ran into more issues with my ibook...ive been trying to do software updates but half way through the download it will freeze up thus making me force quit the program and download...then my ibook would only load the blue background of the desk top but not the icon for the hard drive or any of the things on the expose..in attempting to get into disk utilities the ibook would reset itself...finally, when i tried to start up in safe mode i was only able to get to where you type in your password and no further than that...after hitting enter the password window would just open again...with all this being said..can anyone help me with this issue?i am fearing that it could be the mother board or even the hard drive but about two years ago i had my mother board replaced...so i duno whats going on

Some iBooks (like mine) had a separate disc with the Apple Hardware Test--others had it on one of the install discs but I'm not sure which one. It sounds a lot like you might have hardware issues of some kind since reinstalling the OS didn't fix the problem. I am assuming that you don't have easy access to an Apple store where someone at the genius bar could possibly help you come up with a diagnosis. Also, I am assuming you actually erased your hard drive rather than deleting it as you said in your post.
You might want to check and see which discs you do have and determine what is missing. If Apple itself did the last repair and did not return the disc, you could talk to Apple Customer Relations and explain your situation and see if they would send you a replacement disc, as it really should have been returned. If it was done by someone other than Apple, you can still probably get a replacement but there will likely be a fee. And if you do by chance have the AHT, by all means run it.
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http://support.apple.com/kb/ht1430
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2 discs only 1 loads

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