2 Engineer visits, switched off twice, now again n...
I completed a house move 4 weeks ago, BT engineer arrived installed phone line and Infinity. All working fine. 55mbs download speed. I then received messages saying an engineer was due to visit, so called to say everything is working fine so no need. Engineer cancelled. Infintiy was then switched off. BT claim no engineer ever visited. Took a week to get an engineer back (same one arrived and was very confused). Infinity back on. 12 hours later off again. 4 hours on phone to support. They claim it is my equipment (Draytek router). BT Hub wont even connect. On Draytek I can get 10kb download speed, 1Mb upload speed (well worth the £40 per month). I have had enough of BTs incompetence and an inability to sort this out and I refuse to waste anymore of my life being told to reset the router. Please sort an engineer visit urgently or I will be terminating any contracts on the basis that you have failed to provide a service.
Hi Jezgardner,
Welcome the the forum. I am very sorry for the problems you are having. All sounds very confusing but I will be able to get to the bottom of this and help sort the issue once and for all.
Please send me your details via email, just click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile. Once I have your details I will run some tests and touch base with our suppliers to find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Similar Messages
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Dear all,
I'm very hungry with my iMac and my Time Capsule :
I try for two weeks to restore my iMac without any success...
I wait 80 hours to finally have the message again and again : "to restart your computer : turn off computer with power button until switch off then press again power button".
But my iMac do not work !
Could you help me?Hello, that's a kernel panic...
http://thexlab.com/faqs/kernelpanics.html
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X 10.6 Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
my phone suddly switched off and now its not switching on can any one help me when it swithch off my phone battery was full.
Which apps do you open acouse iphone switched off? You can try to reset iPhone.
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Ipad getting switched off simultaneously and again restarts automatically
i've an ipad2 3g which is just 3 months old, recently just getting switched off every now & then
after every 5-6 mins apprx. (not on specific applications, it happens always), i've tried reset also made sure there are no apps running in the background, still facing the same issue, any fix?....plz suggest apart from restore which i've already done
whenever it restarts, the battery percentage also drops down
for example if it is 75% when i m using, after it restarts it reduces to 70% which is abnormal behaviour i believe, plz helpHi there Mahi0471,
According to the article below, if your device is up to date and unexpectedly powering off, you may need to contact Apple Support.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
-Griff W. -
When i wake up my iMac from sleep my wifi is disconnected. It also disconnects my iPad, my wives iPad, my iPhone & Sky On Demand which is connected via wifi. To reconnect all devices i have to switch off & then on again wifi on the iMac. Can anyone help?
Had the same issue and finally solved it. After the upgrade to Mavericks our 2 new Macbook Airs stopped connecting automatically to Wifi while the older machines the kids had still worked fine.
Bought a new airport extreme and problem solved. Our Airport Extreme was about 5 years old and was probably not compatible with the new OSX.
BTW this was after trying everything people suggested on this forum and a 4 hour marathon tech support call with Apple where we reinstalled the OSX.
***** to need to spend $200 but glad the problem got solved.
New extreme is also mega fast so its all good. -
Since installing iOS 6, I have had problems receiving calls and messages. Calls go straight to answerphone and messages do not appear until I switch off and on again. I have also installed iOS 6.1.1
Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer.
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NO power on my MacbookPro: it all started with Battery of my MacBook Pro saying it was not charging (even if the pro was plugged) and it then switched off and now wont turn back on. There is no light on the magsafe and no startup noises at all.
If you have Apple Care or your computer is still under warranty, give them a call and get a case number. Otherwise, take the computer to an Apple store or an AASP. Whichever is more convenient for you.
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Not sure you got my earlier message so I am posing my question again.
Having upgraded my iPad to the more recent OSsomething, my mailbox no longer receives or sends emails.
My wifi is fine, checked with my laptop which works fine. I have switched off the iPad many times but the problem remains. Can anyone help?First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
That's not the same as turning it off or on.
Another things to try is to reset your settings. Use the Settings app for this.
Settings > General > Reset > Reset All Settings
You will not lose data but you will have to enter all passwords again.
If the problem persists after the reset check your email accounts on the iPad. You could delete them and add them back. This is also done in the Settings app.
Settings > Mail, Contacts, Calendar -
Macbook Just switched off and now Noise!
HI,
I was working on my macbook with out mains power, with around 15% battery life left the whole things just switches off, i mean completely dies! I switch it back on and now there is this noise like its reading a cd or something and it doesn't stop! the battery icon is not responding to showing different icons as in time, % etc....when it died there was no Low Battery reminder shown it just went blank, but im sure there was around 15& left when it happened.
also now, when i try to charge it the light on the charger is not illuminating at all......
Any suggestions anyone????
Best,
brian.HI,
i just answered this myself, googled it and found a article on mac website that told me a simple reinstall of the battery was all that was required and it worked!!
many thanks,
brian. -
I have tried to reninstall lion but to no avail and it wont let me reboot from a previous time whats happened to it and can i repair it please help
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
Sick of this wifi issue in my iPad mini.
If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPad does not function well on other networks it possibly has a hardware problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the problem. If not, contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.
See also here: http://www.apple.com/support/ipad/wifi/ -
How do I stop the beeping sound on my Mac book air? The screen is black.
What beeping sequence are you getting?
1 beep - No RAM
2 beep - Incompatible RAM
3 beep - Faulty RAM
4 beep - No good boot image in ROM
5 beep - Failed processor
With an Air you will have to take it to an Apple store genius bar to address any of those issues. -
I was asked to download iOS on my ipad3 which the completed automatically but instead iTune with a plug-in icon came up on the screen. SInce then I can't operate the ipad3 even after I switch off and on again. That icon just monopolize the screen ! What shall I do now? Please help.
Try and put your iPad in recovery mode
http://support.apple.com/kb/ht1808 -
My husbands ipad has froze with the message he needs to back up to his icloud account. He has tried switching off and on again to no avail as message is still there and is now trying to re-charge it. Any suggestions?
Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
-
Mini suddenly cuts / switches off
Hi,
I own a Mac Mini (1,42GHz, 1Gig ram) and recently it's done some strange things. While working it suddenly switched off. It was like somebody just cut the power. I pushed the button to turn it on again and the led would only appear for about 1s before the mini cut off again. When waiting for about an hour leaving it switched off it worked again, but only for a few minutes. My first guess was a problem with the overal power (bad contact or something) so I tried the mini in another plug and in another house, but the problems continued. I couldn't run the hardware test since it kept cutting off before it could complete any test.
Then I decided to visit the local Apple store (not a 'real' one as it's a shame they don't exist in Brussels, but a certified reseller). I wanted to ask them if they could try it with a different power supply as that might be the issue. However, since I bought the mini from the online Apple store and not their store they weren't allowed to test it unless I brought it in officially, paid them, would pay them more if they couldn't find anything and they would send it to Apple for repair.
So I decided to call Apple first and they had never heard of the problem. I reset the PMU (?), tried some stuff, but nothing worked. They told me to go through the local store to get it sent to them if the problem persisted. So the next day I wanted to reproduce the problem before going to the store to show them right away and the mini worked for about 5 hours straight. It seems the longer I left it switched off, the longer it work afterwards. When waking up from a sleep it crashed again. Then I thought it wouldn't turn on again like it did all the time the day before. However it ran perfectly for 2 whole days. Since the mini is pretty essential for my studies I gave it another try and decided not to bring it in. I was able to run the hardware test which told me everything's ok.
Right now it works pretty well, but it still suddenly cuts off every once in a while (about once a week). Did anyone ever have this problem before or has a hint on how to prevent this from happening? Would it be better to bring it in for repair anyway? My fear is that they'll leave it on for a week, see that it works perfectly and send it back saying there's nothing wrong with it. In case nobody knows what to do I did think it would be a good idea to post the problem here anyway to make it known.
Greetings and sorry for the long story .
Edward.Only valid entry in Apple's Error Codes List for -127:
-127 = fsDSIntErr /*non-hardware Internal file system error*/
You have probably seen the -93 (or was it 96) and -122 PMU codes, but 127 is a first for anyone it seems, even Google won't find a -127.
The -93/96 remedies were mostly centred around PMU resets.
The -122's were a little bit more involved. A Googled report lists the local Apple Store saying it would need a logic board replacement. The user was a bit miffed when 5 days later his machine is ready to be picked up and only the battery was replaced. It PMU forced shutdown -122 again after arriving home. He bought a conditioning UPS and plugged his Mac into that and so ended the report. No further information available on if it solved the problem or not.
Add to that users shutting down and running DiskWarrior/TechToolPro checks of the hard drives as all the -12x error codes are file system related. However when I grep'd the headers list of CarbonCore for -93 it is a network bridging error, and -96 is a Serial port not powered error, so I have doubts that the PMU is using the standard Mac error codes list.
Apple's own online support database is mysteriously silent on any PMU forced shutdown entries.
Jan J.
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