2 error messages - failed to install extention 2.1 and output module 2.1

I just tried to update my Encore CS4 from the Master Suite. I have two error messages " failed to install extention Mgr. CS4 2.1 and failed to install output module update 2.1
Encore will load a new project and save but I can't do anything else like add files before it crashes.  Any help please. - Art

This might not apply with En CS4, but there were some issues on install, and on updates in Photoshop. It seems that MS had a bum MSI (Installer) version, and it caused a lot of PS installs and updates to fail. Do not recall any specific error messages. The cure there was to download and install the revised MSI module from the MS site. I would imagine that any MSI module would be heavily Windows version-specific. Take that as a warning to check any very carefully, before downloading and installing. MS is pretty good at having a ReadMe with installation instructions for each such download. It almost always contains the exact versions of Windows, that the file is for. Please read any installation instructions carefully.
This might be worth a look. I do not have a link to the exact page, but a search of the MS site should yield something. I'd search for "MSI," to start.
I just do not recall any issues with En and either installation (on proper systems with updated OS's) or with any updates.
Good luck, and please report your success.
Hunt

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