2 GEN TOUCH WITH NO SOUND

i HAVE A GEN 2 IPOD TOUCH WITH FIRMWARE 4.2.1 INSTALLED. i HAVE NO SOUND COMING FROM THE INTERNAL SPEAKER OR THE HEAD PHONE JACK. aLL OTHER FUNCTIONS WORK. dOES ANYONE HAVE A REPAIR FOR THIS, OR ANY IDEA WHATIS GOING ON. I AM WONDERING IF I SHOULD REPAIR THE HEADPHONE JACK OR DO I HAVE ISSUES OTHER PLACES. I HAVE HEARD THAT YOU CAN DOWNGRADE TO AN EARLIER FIRMWARE VERSION, DOES THIS FIX THE ISSUE? PLEASE HELP IF YOU CAN.

I have the same problem.  Every thing works except sound and video.  I used a magnifying lens (jewler's loupe) to examine the headphone jack and discovered the contacts are broken.  Because the jack is broken, the headphones and internal speaker do not work, and is supect that because there is no sound, videos will not play either.  There are numerous parts vendors on eBay and the web, so I'm going to buy a replacement jack.
With that said, this repair is not for the unskilled or faint of heart.  Special tools are required to open iPods, and the Touch has a very fragile digitizer glass and video display.  Additionally, the jack has a flexprint cable that is small and hard to deal with, so unless you have made similar repairs to other electronics, I would not recommend this undertaking.
I have the skills and the tools necessary.  In fact, I had to replace the digitizer glass to get this iPod working.  I have also replaced the battery and hard drive in an iPod Video (5th generation), so I know what I'm dealing with.
Good Luck....

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