2 HP printers - Deskjet works, Photosmart doesn't - SOLVED

To expand a little - I'm trying to set up CUPS for local printing only, with two HPs - a Deskjet 940C and a Photosmart 420. Both get a 3-tux Perfect score at LinuxPrinting.org. I've installed hplip, and set everything up according to the install guide. I can print a test page on the Deskjet, but when I try one on the Photosmart, nothing happens on the printer, CUPS says the job was aborted, and I see the following in /var/log/everything.log:
Dec 21 12:45:45 tk-i5ka drivers/usb/class/usblp.c: usblp0: failed reading printer status
Dec 21 12:45:45 tk-i5ka hpiod: unable to read Device::GetDeviceStatus: Input/output error
There's also a problem with hp-toolbox - could be related to the above, I don't know. When I run it, it says "No HP printers found", or words to that effect - even though hp-info seems to identify the printers correctly.
Anyone seen stuff like this before? Any suggestions?

Thanks Jacob. I'm not particularly concerned about the hp-toolbox fault - I only mentioned it in case it had any relevance to the Photosmart situation.
I was hoping to avoid installing HP's CD full of bloat on Windoze, but I eventually gave in and did it, and guess what - my hardware is fine. Port, external hub, cable, printer - all working fine, printing out perfect Windoze test pages - extremely annoying in the circumstances, but at least I don't have to bring the thing back to PC World.
I think I'll head over to the hplip forum with this one, although naturally I'd be most grateful if you or anyone else can suggest anything further.

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