2 ipods only one works

My son and daughter both have ipod nanos. One works and is recognized in itunes. The other is not recognized by our computer or her laptop. I have reset it as far as I know and tried it with both cords. It is not the USB because the other works in it. The thing is charged and will play music! I need help I hate this little thing!!!
nano   Windows XP  

See if that helps

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