2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

Hello
not sure if I should split these two questions...
1 - Invalid Serial Number issue
I'm helping out a friend with their large photo collection and they bought Lightroom 5 and received the serial number but when we add this to Lightroom it states that it's invalid - I tried leaving it until the following week (I visit them weekly) and it still refusing the number - when I went into their Adobe account and took a look at downloads the option to download the full version is greyed out (or an x - I'm not sat on their computer right now so can't double check) but it wouldn't allow me to do anything so we just had the trial version.
anyone know what the issue is - shall I get them to contact Adobe to get them to take a look - I also had issues trying to find a customer support email address lol. (I seem to faffing with lots of websites/software/companies this week so getting a little frazzled!)
2 - Lightroom 5 Trial vs full version folder hierarchy question
This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
I had set up some greeting card templates and contact sheet layouts for my friend and tried to transfer them to her computer but whilst, LR 'sees' the folders it just doesn't acknowledge the templates - I tried it several ways but I've not had that issue before so will that sort itself when I get the serial number fixed?
Thank you for any help or suggestions - hope you all have a good weekend :-)
Lenny

Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

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http://forums.adobe.com/message/5711110#5711110
Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
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shikha
Thanks for the reply.
In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is "online - due to some firewall or network issues"?
Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
Thanks.
ATR

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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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Hi Rosa,
I would like to check the issue at your end.
Can you please provide me the contact details at [email protected] so that we can discuss this on call.
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Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. When I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "Yes. You can conv

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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
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I am installing my Adobe Photoshop CS2 on Windows Vista.
When I try to install the program after entering my serial number that is on the CD case,
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I've only had similar happen once, when I upgraded AI over about 3-4 versions. My S/N was from the first PC release, and the internal database in the upgrade did not recognize the format, or the S/N. In that case, a 5 min. call to C/S resulted in a number to enter from Adobe, and then it took my S/N fine.
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Acrobat 9 Pro reinstallation gives message "Invalid Serial Number".

I just successfully deactivated a copy of Acrobat 9 Pro, insuring twice that I had accurately recorded the serial number. Now, when I attempt to install it on another computer, I get the message "Invalid Serial Number. This is not a valid serial number. Please go back and re-enter your serial number." This is going on a new computer for a staff member who needs the functionality of Pro so it is a big deal.

Dave;
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Bottom line is that this issue appears to be solved now (he says with all 14 of his fingers crossed).
Thanks for emailing me though.
Kind regards,
<http://www.albo-oblon.com/>
Rick Tomblin
ALBO & OBLON, L.L.P.
2200 Clarendon Boulevard, Suite 1201
Arlington, Virginia 22201
(703) 312-0410 (Main Telephone)
(703) 562-3386 (Direct Telephone)
(703) 312-0415 (Facsimile)
[removed by moderator]
http://www.albo-oblon.com <blocked::http://www.albo-oblon.com/>
Employment Law - Business Law – Civil Litigation - Criminal Defense

Acrobat 9 Professional - Invalid Serial Number

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Just to add. This is a volume license of Acrobat 9 Pro. Not part of a CS bundle or anything like that. No other Adobe software installed except for Flash Player.

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Serial: [removed by moderator - never share publicly](as shown on My Products screen!)
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(No thank you, I do not want or need higher versions unless provided for free!)

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Invalid serial number Nokia e65

Hi,
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I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
Issue
When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
Solution
Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
Navigate to the following folder:
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
The following two files should appear in this folder:
AdobeConfig.xml
AdobeConfig.xml.aiwbf
Delete the AdobeConfig.xml file.
Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
Launch Acrobat 8 Standard.
Additional Information
On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

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Hi jomel1,
You can try these steps : http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html,
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Regards,
Rajshree

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Well I finally got past it by ssh'ing into the server while it was at the serial number page and issuing it this command and specifying my serial number
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I've tried to install a downloaded version of cs5 master collection using the same serial number i used by installing it with the installation dvds and the error message says it's an invalid serial number

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i've already tried to install from the dvd's in another mac and it worked, with the same serial number, so i'm out of solutions.
any thoughts that may help me?

Si precisases de qué lugar de Adobe o de otro sitio has descargado....
Si indicases el nombre del archivo descargado,....
Respecto a la instalación, repito la lección de ruta es un paso, que puede pasarse por alto, aunque no sé si la instalación convencional reconoce una red entre varios equipos.
No hay ningun mensaje que indique que descargas una versión u otra, tampoco hay o sale ningun mensaje cuando instalas un programa en chino, eso si, al introducir el no. de serie (que no es el adquirido para la versión en chino) te dice que no es válido y punto. No más explicaciones.
Asi que por favor explicanos lo preguntado al rincipio, o vuleve a descargar la versión correcta, en el idioma correcto y desde un lugar oficial de Adobe.
Creo que Adobe te puede facilitar esa descarga a traves de la web "Licensing" con unas claves que te facilitarán si logras ponerte en contacto directo con ellos en tu país, (que tampoco sabemos cúal es). Suerte.

2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

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