2 items: 1) importing cvs columns do not match t-bird columns 2) error msg when trying to add 2nd email account

Hi and thanks in advance for lending a hand.
Issue #1
Followed instructions at https://www.youtube.com/watch?v=8Df8mRL3TBs to import cvs to t-bird – but
My cvs headings are not name, email m chat name, org, additional email etc etc
Why are my columns names not showing up?
+++++++++++++++++++++++++++++++++++
Issues #2
Adding second email address in thunder bird
email address #1 works fine - but trying to add 2nd one – having error msgs poop up.
1st error msg is:
[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgIncomingServer.verifyLogon]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyLogon :: line 98" data: no]
Pressing “done" again yields different error reply: Incoming server already exists.
[end of error msgs]
Have tried box1121.bluehost.com as well as mail.bikempowered.com for server hostnames - various ports and SSL’s
The Tech at blue host claimed there this was a bug known to thunderbird – and that a solution is known to be needed.
Seeking solutions - also I’m 90% Luddite - so please if at all possible, but things in “for Dummies” mode
With gratitude and hope,
Brian

About .csv check your .csv-file as a text file.
Is the first line your column-names separated with a "," ?
It should be. When you import, mark that 1st line has column-names
Then move Tbird's names around until they correspond with yours. Your names will not be imported.

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2 items: 1) importing cvs columns do not match t-bird columns 2) error msg when trying to add 2nd email account

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