2 mo. old Galaxy Nexus drops every single call and it will be replaced with used one?

Question

Well, I am trying to get in touch with Verizon c/s, and this is where the tech support person sent me. 
My less than 2 month old Samsung Nexus drops every single call - not 1, not 2, always.  Been to Verizon stores who told me to call c/s and tech support.  Sooooo - they are sending me a "basically new" "reconditioned " (read: used) piece of equipment.  I am willing to spend $$ to get a NEW phone and/or upgrade.  I use the phone for work and can't live with every call being dropped.  It's now a joke when I am on company conference calls as to how long before I cut out.  It's also not funny in that it is threatening my work quality by impeding communications.  All I want is to get a new phone to replace it - not a reconditioned one.  And I will pay.  Just not the $600+ they quoted me which is what "Verizon fronts" for me for the 2 year plan.  The C/S rep was nice - not his fault. It's a policy issue.  But the C/S manager needs some help in his customer response skills. 
Very disappointed with Verizon and I have been with them since the inception of cell phones.  Too bad loyalty doesn't seem to matter.  And I understand Verizon continues to sell this phone even though they know of this issue (they admitted it) and won't have a fix available until who-knows-when (I was told the fix is in beta mode and no one knows when it will be ready for market).  Isn't it a bad practice to sell something that doesn't work to a customer?  I think it is, and am surpised at Verizon and their lack of responsiveness to resolve my issue.

Answer 1

Nomasvz,
I have had this phone since December and have been trying to get the dropped calls and terrible call quality issues resolved since.  Been on the phone with Verizon and Samsung countless times.  Was promised way back in March that an update was coming and if I was patient the phone would work properly.  The update came three months later and it made my phone worse.  My phone is like using a cheap walkie talkie.  So they offered me a CLNR which I wasn't happy about but had to try something.  Each one I was sent looked brand new but each had the issues of my original plus more issues.  End up sending them all back and keeping the original.  I think my issues are related poor signal strength and it isn't a tower issue.  Very disappointing.  There are others with the same issues.  Verizon has not handled this well and yes, it also frosts me that Verizon continues to sell these phones.  It has been a rather unbelievable and very dissatisfying experience.  I was offered a CLNR Razr (not a maxx) or Droid Bionic as a replacement.  That just isn't acceptable in my opinion.