2 Models of hitachi HD?
The only difference, other than price, between these are the "features". Can anyone tell me why the second one costs $40 more, & is it worth it?
Thanks, Harris
HITACHI Deskstar E7K500 HDS725050KLA360 (0A31619) 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s Hard Drive - OEM
Features
• Native Command Queuing (NCQ) for superior performance Rotational Vibration Safeguard for high density storage configurations Iridium manganese chromium head sensor technology for high reliability Low-power mode
HITACHI Deskstar T7K500 HDT725050VLA360 (0A33437) 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s Hard Drive - OEM
Features
• Native Command Queuing for maximum data speeds Thermal Monitoring and Fly Height Control for high reliability SMART Command Transport optimized response times
•
Hello! The best information I have is that the E7k drive is an Enterprise grade drive while the T7K is more of a consumer grade drive. The E7K drive has a mean time between failure (MTBF) of 1.5 million hours while no comparable figure is given on the T7K drive. The T7K drive is measured as 50,000 start/stop cycles as is the E7K. Basically the E7K is a commercial grade drive while the T7K is the consumer grade drive. Tom
Similar Messages
-
Is S.M.A.R.T. information (lifetime etc) resetable?
I just got a supposedly new HDD, which shows the following when I run smartctl -x on it:
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
# 2 Short offline Completed without error 00% 33693 -
# 3 Short offline Completed without error 00% 33604 -
# 4 Short offline Completed without error 00% 26564 -
# 5 Short offline Completed without error 00% 25516 -
# 6 Short offline Completed without error 00% 443 -
# 7 Short offline Completed without error 00% 0 -
This sure looks like the HDD was in use, and quite long at that, but then got it's lifetime counter somehow reset.
The rest of the smartctl log looks fine, no errors, no reallocated sectors... but seeing how the lifetime counter was seemingly reset - can I trust that information at all?
Full log below:
smartctl 6.2 2013-07-26 r3841 [x86_64-w64-mingw32-win8.1] (sf-6.2-1)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Hitachi Ultrastar A7K2000
Device Model: Hitachi HUA722020ALA331
Serial Number: YBKHEW6F
LU WWN Device Id: 5 000cca 221f14c2c
Firmware Version: JKAOA3FD
User Capacity: 2.000.398.934.016 bytes [2,00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Fri Jan 30 14:32:08 2015 WEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Disabled
Rd look-ahead is: Enabled
Write cache is: Enabled
ATA Security is: Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (22036) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 367) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate PO-R-- 100 100 016 - 0
2 Throughput_Performance P-S--- 100 100 054 - 0
3 Spin_Up_Time POS--- 100 100 024 - 0
4 Start_Stop_Count -O--C- 100 100 000 - 1
5 Reallocated_Sector_Ct PO--CK 100 100 005 - 0
7 Seek_Error_Rate PO-R-- 100 100 067 - 0
8 Seek_Time_Performance P-S--- 100 100 020 - 0
9 Power_On_Hours -O--C- 100 100 000 - 0
10 Spin_Retry_Count PO--C- 100 100 060 - 0
12 Power_Cycle_Count -O--CK 100 100 000 - 1
192 Power-Off_Retract_Count -O--CK 100 100 000 - 1
193 Load_Cycle_Count -O--C- 100 100 000 - 1
194 Temperature_Celsius -O---- 214 214 000 - 28 (Min/Max 10/31)
196 Reallocated_Event_Count -O--CK 100 100 000 - 0
197 Current_Pending_Sector -O---K 100 100 000 - 0
198 Offline_Uncorrectable ---R-- 100 100 000 - 0
199 UDMA_CRC_Error_Count -O-R-- 200 200 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x03 GPL R/O 1 Ext. Comprehensive SMART error log
0x04 GPL R/O 7 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters
0x20 GPL R/O 1 Streaming performance log [OBS-8]
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 63 Current Device Internal Status Data log
0x80 GPL R/W 63 Host vendor specific log
0x81-0x9f GPL,SL R/W 16 Host vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 0 (1 sectors)
No Errors Logged
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
# 2 Short offline Completed without error 00% 33693 -
# 3 Short offline Completed without error 00% 33604 -
# 4 Short offline Completed without error 00% 26564 -
# 5 Short offline Completed without error 00% 25516 -
# 6 Short offline Completed without error 00% 443 -
# 7 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 256 (0x0100)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 28 Celsius
Power Cycle Min/Max Temperature: 10/28 Celsius
Lifetime Min/Max Temperature: 10/31 Celsius
Under/Over Temperature Limit Count: 0/0
SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 1 minute
Min/Max recommended Temperature: 0/60 Celsius
Min/Max Temperature Limit: -40/70 Celsius
Temperature History Size (Index): 128 (22)
Index Estimated Time Temperature Celsius
23 2015-01-30 12:25 29 **********
24 2015-01-30 12:26 29 **********
25 2015-01-30 12:27 30 ***********
... ..( 52 skipped). .. ***********
78 2015-01-30 13:20 30 ***********
79 2015-01-30 13:21 31 ************
... ..( 33 skipped). .. ************
113 2015-01-30 13:55 31 ************
114 2015-01-30 13:56 30 ***********
115 2015-01-30 13:57 30 ***********
116 2015-01-30 13:58 31 ************
117 2015-01-30 13:59 31 ************
118 2015-01-30 14:00 30 ***********
119 2015-01-30 14:01 31 ************
... ..( 8 skipped). .. ************
0 2015-01-30 14:10 31 ************
1 2015-01-30 14:11 ? -
2 2015-01-30 14:12 31 ************
... ..( 3 skipped). .. ************
6 2015-01-30 14:16 31 ************
7 2015-01-30 14:17 ? -
8 2015-01-30 14:18 11 -
9 2015-01-30 14:19 14 -
10 2015-01-30 14:20 15 -
11 2015-01-30 14:21 17 -
12 2015-01-30 14:22 18 -
13 2015-01-30 14:23 19 -
14 2015-01-30 14:24 20 *
15 2015-01-30 14:25 22 ***
16 2015-01-30 14:26 23 ****
17 2015-01-30 14:27 24 *****
18 2015-01-30 14:28 24 *****
19 2015-01-30 14:29 25 ******
20 2015-01-30 14:30 26 *******
21 2015-01-30 14:31 27 ********
22 2015-01-30 14:32 28 *********
SCT Error Recovery Control:
Read: Disabled
Write: Disabled
Device Statistics (GP Log 0x04)
Page Offset Size Value Description
1 ===== = = == General Statistics (rev 1) ==
1 0x008 4 1 Lifetime Power-On Resets
1 0x010 4 0 Power-on Hours
1 0x018 6 0 Logical Sectors Written
1 0x020 6 0 Number of Write Commands
1 0x028 6 1254388 Logical Sectors Read
1 0x030 6 12 Number of Read Commands
3 ===== = = == Rotating Media Statistics (rev 1) ==
3 0x008 4 0 Spindle Motor Power-on Hours
3 0x010 4 0 Head Flying Hours
3 0x018 4 1 Head Load Events
3 0x020 4 0 Number of Reallocated Logical Sectors
3 0x028 4 0 Read Recovery Attempts
3 0x030 4 0 Number of Mechanical Start Failures
4 ===== = = == General Errors Statistics (rev 1) ==
4 0x008 4 0 Number of Reported Uncorrectable Errors
4 0x010 4 1 Resets Between Cmd Acceptance and Completion
5 ===== = = == Temperature Statistics (rev 1) ==
5 0x008 1 28 Current Temperature
5 0x010 1 -~ Average Short Term Temperature
5 0x018 1 -~ Average Long Term Temperature
5 0x020 1 31 Highest Temperature
5 0x028 1 10 Lowest Temperature
5 0x030 1 -~ Highest Average Short Term Temperature
5 0x038 1 -~ Lowest Average Short Term Temperature
5 0x040 1 -~ Highest Average Long Term Temperature
5 0x048 1 -~ Lowest Average Long Term Temperature
5 0x050 4 0 Time in Over-Temperature
5 0x058 1 60 Specified Maximum Operating Temperature
5 0x060 4 0 Time in Under-Temperature
5 0x068 1 0 Specified Minimum Operating Temperature
6 ===== = = == Transport Statistics (rev 1) ==
6 0x008 4 4 Number of Hardware Resets
6 0x010 4 0 Number of ASR Events
6 0x018 4 0 Number of Interface CRC Errors
|_ ~ normalized value
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 2 0 Command failed due to ICRC error
0x0002 2 0 R_ERR response for data FIS
0x0005 2 0 R_ERR response for non-data FIS
0x0009 2 0 Transition from drive PhyRdy to drive PhyNRdy
0x000a 2 0 Device-to-host register FISes sent due to a COMRESET
0x000b 2 0 CRC errors within host-to-device FIS
0x000d 2 0 Non-CRC errors within host-to-device FISWell, should I return it? Any experience about what the lifetime of an enterprise HDD is?
The long surface scan (using seatools) didn't cause any SMART errors:
smartctl 6.3 2014-07-26 r3976 [x86_64-w64-mingw32-win8.1] (sf-6.3-1)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Hitachi Ultrastar A7K2000
Device Model: Hitachi HUA722020ALA331
Serial Number: YBKHEW6F
LU WWN Device Id: 5 000cca 221f14c2c
Firmware Version: JKAOA3FD
User Capacity: 2.000.398.934.016 bytes [2,00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Fri Jan 30 21:25:16 2015 WEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Disabled
Rd look-ahead is: Enabled
Write cache is: Enabled
ATA Security is: Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (22036) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 367) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate PO-R-- 100 100 016 - 0
2 Throughput_Performance P-S--- 100 100 054 - 0
3 Spin_Up_Time POS--- 100 100 024 - 0
4 Start_Stop_Count -O--C- 100 100 000 - 2
5 Reallocated_Sector_Ct PO--CK 100 100 005 - 0
7 Seek_Error_Rate PO-R-- 100 100 067 - 0
8 Seek_Time_Performance P-S--- 100 100 020 - 0
9 Power_On_Hours -O--C- 100 100 000 - 6
10 Spin_Retry_Count PO--C- 100 100 060 - 0
12 Power_Cycle_Count -O--CK 100 100 000 - 2
192 Power-Off_Retract_Count -O--CK 100 100 000 - 2
193 Load_Cycle_Count -O--C- 100 100 000 - 2
194 Temperature_Celsius -O---- 130 130 000 - 46 (Min/Max 10/47)
196 Reallocated_Event_Count -O--CK 100 100 000 - 0
197 Current_Pending_Sector -O---K 100 100 000 - 0
198 Offline_Uncorrectable ---R-- 100 100 000 - 0
199 UDMA_CRC_Error_Count -O-R-- 200 200 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x03 GPL R/O 1 Ext. Comprehensive SMART error log
0x04 GPL R/O 7 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters
0x20 GPL R/O 1 Streaming performance log [OBS-8]
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 63 Current Device Internal Status Data log
0x80 GPL R/W 63 Host vendor specific log
0x81-0x9f GPL,SL R/W 16 Host vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 0 (1 sectors)
No Errors Logged
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
# 2 Short offline Completed without error 00% 0 -
# 3 Short offline Completed without error 00% 33693 -
# 4 Short offline Completed without error 00% 33604 -
# 5 Short offline Completed without error 00% 26564 -
# 6 Short offline Completed without error 00% 25516 -
# 7 Short offline Completed without error 00% 443 -
# 8 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 256 (0x0100)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 46 Celsius
Power Cycle Min/Max Temperature: 36/47 Celsius
Lifetime Min/Max Temperature: 10/47 Celsius
Under/Over Temperature Limit Count: 0/0
SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 1 minute
Min/Max recommended Temperature: 0/60 Celsius
Min/Max Temperature Limit: -40/70 Celsius
Temperature History Size (Index): 128 (51)
Index Estimated Time Temperature Celsius
52 2015-01-30 19:18 46 ***************************
... ..( 93 skipped). .. ***************************
18 2015-01-30 20:52 46 ***************************
19 2015-01-30 20:53 45 **************************
... ..( 17 skipped). .. **************************
37 2015-01-30 21:11 45 **************************
38 2015-01-30 21:12 46 ***************************
... ..( 12 skipped). .. ***************************
51 2015-01-30 21:25 46 ***************************
SCT Error Recovery Control:
Read: Disabled
Write: Disabled
Device Statistics (GP Log 0x04)
Page Offset Size Value Description
1 ===== = = == General Statistics (rev 1) ==
1 0x008 4 2 Lifetime Power-On Resets
1 0x010 4 7 Power-on Hours
1 0x018 6 0 Logical Sectors Written
1 0x020 6 0 Number of Write Commands
1 0x028 6 4374861383 Logical Sectors Read
1 0x030 6 33771495 Number of Read Commands
3 ===== = = == Rotating Media Statistics (rev 1) ==
3 0x008 4 7 Spindle Motor Power-on Hours
3 0x010 4 7 Head Flying Hours
3 0x018 4 2 Head Load Events
3 0x020 4 0 Number of Reallocated Logical Sectors
3 0x028 4 21 Read Recovery Attempts
3 0x030 4 0 Number of Mechanical Start Failures
4 ===== = = == General Errors Statistics (rev 1) ==
4 0x008 4 0 Number of Reported Uncorrectable Errors
4 0x010 4 2 Resets Between Cmd Acceptance and Completion
5 ===== = = == Temperature Statistics (rev 1) ==
5 0x008 1 45 Current Temperature
5 0x010 1 -~ Average Short Term Temperature
5 0x018 1 -~ Average Long Term Temperature
5 0x020 1 47 Highest Temperature
5 0x028 1 10 Lowest Temperature
5 0x030 1 -~ Highest Average Short Term Temperature
5 0x038 1 -~ Lowest Average Short Term Temperature
5 0x040 1 -~ Highest Average Long Term Temperature
5 0x048 1 -~ Lowest Average Long Term Temperature
5 0x050 4 0 Time in Over-Temperature
5 0x058 1 60 Specified Maximum Operating Temperature
5 0x060 4 0 Time in Under-Temperature
5 0x068 1 0 Specified Minimum Operating Temperature
6 ===== = = == Transport Statistics (rev 1) ==
6 0x008 4 8 Number of Hardware Resets
6 0x010 4 0 Number of ASR Events
6 0x018 4 0 Number of Interface CRC Errors
|_ ~ normalized value
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 2 0 Command failed due to ICRC error
0x0002 2 0 R_ERR response for data FIS
0x0005 2 0 R_ERR response for non-data FIS
0x0009 2 0 Transition from drive PhyRdy to drive PhyNRdy
0x000a 2 0 Device-to-host register FISes sent due to a COMRESET
0x000b 2 0 CRC errors within host-to-device FIS
0x000d 2 0 Non-CRC errors within host-to-device FIS
Is that enough to say that the drive is in perfect health (at the moment, at least)?
I've also looked at the drive with a hex editor and it's cleanly zeroed, so they did that part right as well.
I don't think the seller will reply before monday, but I'm kind of interested in what they say.
edit: interesting. Hardware resets count rose from 4 to 8. Can't seem to find what that value means from searching.
Last edited by Soukyuu (2015-01-30 20:34:03) -
hello, i have an hp elitebook 8570w, running on windows 7 64 bit. it is fairly new (around 4 months old). it has been extremely noisy in the past few days (4 or so), and i am pretty sure the noise is coming from the hard drive. the noise begins as soon as i boot up my computer so it doesnt have to do with it heating up. before that the computer would heat up often because i sometimes put it on my bed, which i know is not the best place to put it. after the noise started i bought a cooling board so now the computer never gets hot at all. the noise is coming from the left side under the laptop. and it is a constant huming or grinding like sound (pretty supid description, but i dont know how to explain it), it is fairly loud and it´s been driving me crazy. also no clicking or anything. i believe it comes from the hard drive, but i am not an expert so i cant be sure. my hard drive model is "hitachi hts727550a9e364". i tried to defrag it, but it was 0% fragmented, since the computer is fairly new. i also have an antivirus, and i did a full scan and the computer was not infected. it hasn't caused any apparent performance issues. please help me, this sound is driving me crazy, i cant concentrate and do my work because of it.
The type of sound you describe sounds way more like the cooling fan than the hard drive. Hard drive noise is not constant...it is usually clicky like a playing card in the spokes of a bicycle ridden fairly slowly and stopping and starting as the hard drive is accessed. There is a built in hard drive checker in the BIOS...hit F10 as you boot up and loo for the hard drive test in the menus. Run the full length one and see if you get errors.
-
Internal hard drive/repair: SMART status; Disk Utility, Tech Tool & More
machine: 12" PowerBook 1.5 GHz PowerPC G4 (Aluminium) with 80GB internal HD
internal hard drive (original): Hitachi Travelstar 5K100 series HTS541080G9AT00
hard drive firmware: MB4AA5AJ
ATA version: 6
ATA standard: ATA/ATAPI-6 T13 1410D revision 3a
I have monitored the SMART status etc. of my internal drive with smartmontools for some time. Occasionally, I would see an error or a failed self-test but later testing always succeeded and things did not seem to be problematic.
At the beginning of this week, I started to see a lot of failed self-tests (though some still passed), a rising number of bad ("pending") sectors and reallocation attempts (though no reallocated sectors) and various other errors. The computer seemed to have trouble reading from the disk at times and Carbon Copy Cloner reported two I/O errors when cloning (a later clone succeeded). fsck showed errors although running fsck -fy repeatedly seemed to resolve them.
The Apple hardware tests initially reported an error (2STF/8/3:ATA-100 ata-6-Master) but I hadn't realised I should disconnect peripherals before running it so I did that and repeated the test which found no issues. I ran the extended test a total of three times with no errors.
As I continued to have problems, I booted from my clone and had Disk Utility wipe the drive by writing zeros to it. (I thought trying to get it to write everywhere would either finish the drive off or force it to reallocate the bad blocks. As I understand it, in normal use, the drive won't reallocate the blocks unless it can recover the data in the hopes of reading it at a later time.)
I then continued monitoring the disk using smartmontools. At this point, short self-tests succeed but extended self-tests "disappear". They don't fail, they simply vanish. They begin and smartctl shows the test in progress but then no error or result is logged - it is as if the test was never run. The first time I did this, I got an error saying the SMART attributes could not be read but subsequent tests do not trigger even an error. Short self-tests continue to pass.
There are now (according to SMART) zero bad ("pending") sectors but zero reallocated sectors, which seems odd. The raw read error rate fluctuates (zero one minute, many thousands a while later) although I am not sure it did not do this before.
Disk Utility claims the disk does not support SMART status even though smartctl clearly shows it does. Disk Utility claims the volume is "OK".
I ran Tech Tool Deluxe 3.04 from CD and 3.1.1 from my clone. In both cases, I ran all available tests on the drive. No problems were found.
I am seeing some problems even while booted from my clone - yesterday, the system froze completely and I had to force a shut-down by switching off the power (fsck then found a minor error but repaired it). Just before this happened, I was unable to mount a disk image and was trying to rectify the situation when the system froze. It is possible that the errors fsck corrected were implicated in the freeze, rather than caused by it, since Disk Utility found and repaired similar errors for the other two clones I have (on different partitions of my external drive - yes, I know this is sub-optimal).
Here is some current output from smartmontools:
---output: smartctl -q noserial -a disk0---
smartctl version 5.38 [powerpc-apple-darwin8.11.0] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Hitachi Travelstar 5K100 series
Device Model: Hitachi HTS541080G9AT00
Firmware Version: MB4AA5AJ
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 3a
Local Time is: Sat Jul 3 20:28:52 2010 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 645) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 55) minutes.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 RawRead_ErrorRate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 SpinUpTime 0x0007 142 142 033 Pre-fail Always - 2
4 StartStopCount 0x0012 097 097 000 Old_age Always - 5793
5 ReallocatedSectorCt 0x0033 100 100 005 Pre-fail Always - 0
7 SeekErrorRate 0x000b 100 100 067 Pre-fail Always - 0
8 SeekTimePerformance 0x0005 100 100 040 Pre-fail Offline - 0
9 PowerOnHours 0x0012 039 039 000 Old_age Always - 26720
10 SpinRetryCount 0x0013 100 100 060 Pre-fail Always - 0
12 PowerCycleCount 0x0032 098 098 000 Old_age Always - 4168
191 G-SenseErrorRate 0x000a 100 100 000 Old_age Always - 0
192 Power-OffRetractCount 0x0032 100 100 000 Old_age Always - 201877487644
193 LoadCycleCount 0x0012 001 001 000 Old_age Always - 2209599
194 Temperature_Celsius 0x0002 141 141 000 Old_age Always - 39 (Lifetime Min/Max 16/46)
196 ReallocatedEventCount 0x0032 100 100 000 Old_age Always - 194
197 CurrentPendingSector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMACRC_ErrorCount 0x000a 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 2138 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
PoweredUpTime is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 2138 occurred at disk power-on lifetime: 26716 hours (1113 days + 4 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
10 51 00 09 4f c2 a0 Error: IDNF
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
b0 d6 01 09 4f c2 a0 00 08:30:04.500 SMART WRITE LOG
b0 d5 01 09 4f c2 a0 00 08:30:04.300 SMART READ LOG
b0 d1 00 00 4f c2 a0 00 08:30:04.000 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
b0 d0 00 00 4f c2 a0 00 08:30:04.000 SMART READ DATA
b0 da 00 00 4f c2 a0 00 08:30:04.000 SMART RETURN STATUS
Error 2137 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:37.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
Error 2136 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 21 1f 95 98 e4 Error: UNC 33 sectors at LBA = 0x0498951f = 77108511
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
Error 2135 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 22 1e 95 98 e4 Error: UNC 34 sectors at LBA = 0x0498951e = 77108510
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
Error 2134 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
25 00 80 c0 92 98 e0 00 1d+01:30:12.100 READ DMA EXT
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBAof_firsterror
# 1 Short offline Completed without error 00% 26717 -
# 2 Short offline Completed without error 00% 26717 -
# 3 Short offline Completed without error 00% 26717 -
# 4 Short offline Completed without error 00% 26717 -
# 5 Short offline Completed without error 00% 26716 -
# 6 Short offline Completed without error 00% 26715 -
# 7 Short offline Completed without error 00% 26714 -
# 8 Short offline Completed without error 00% 26697 -
# 9 Extended offline Completed: read failure 10% 26692 75071682
#10 Short offline Completed without error 00% 26687 -
#11 Extended offline Completed: read failure 10% 26676 77108511
#12 Short offline Completed: read failure 40% 26663 296917
#13 Short offline Completed without error 00% 26657 -
#14 Short offline Completed: read failure 10% 26646 296918
#15 Short offline Completed: read failure 70% 26645 296905
#16 Short offline Completed: read failure 10% 26644 296910
#17 Short offline Completed: read failure 10% 26644 296910
#18 Short offline Completed: read failure 40% 26643 296916
#19 Short offline Completed: read failure 20% 26643 296909
#20 Extended offline Completed without error 00% 26620 -
#21 Short offline Completed without error 00% 26618 -
Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENTTESTSTATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
---end output---
Self-tests 1-8 were all run after I erased the disk. The others were run before I did so. Not listed are the extended self-tests I've started since erasing which, as I say, have simply disappeared.
The checksum error regarding the log is normal for this disk. At least, I've got that error ever since I started using smartmontools for monitoring so I assume it is normal. (I installed this version of the software in about April 2008 and have used it since.) Also, starting offline testing has never succeeded on this disk (I think I checked into this at the time but can't quite remember - this is not new, anyway).
Questions
how should I interpret all this? (Why does Disk Utility say SMART is not supported while smartctl clearly shows it is at the same time? Why do the extended tests simply vanish? Is the drive definitely dying?) I do not want to replace the disk unless I absolutely have to because I understand that replacing disks in 12" PBs is no small matter and cost is an issue. I do not want to replace the machine unless I have to because cost is an issue and, also, I really like this computer and have no idea what I would want in its place, even if expense were no obstacle.
if it isn't clear whether the drive is dying or not, is there some further strategy I can use to establish this?
if the drive is dying, is a machine of this age worth repairing and, if it is, under what circumstances is it worth doing so? For example, it might be worth doing if you can do the job yourself, but that might be quite impractical for non-expert (not to mention, inexpert) users.
if there is a hardware problem (which I obviously think is very, very probable at this point), is it definitely a dying hard drive? (I've seen people write ominous things about disk controllers etc. which I gather are more serious - or less repairable - than a "mere" dying disk.)
what questions should I be asking you and what are the answers to those questions?!
Many thanks for your patience in reading this far.
- cfrThe 12" PB internals are a bit more complex, for PB's. If you don't want to replace the hard drive yourself or pay someone to install it, you could always get an external firewire hard drive, and use it to boot from and for general usage. Would have to be firewire, since the PB won't book from a USB device. One example of what you could get is a 160GB external hard drive: http://eshop.macsales.com/item/Other%20World%20Computing/MS4U5160GB8/ . All the choices with that case are listed here: http://eshop.macsales.com/shop/firewire/on-the-go
Have you called any Apple Authorized Service Providers to see what they would charge to install a drive for you? Whether you bought it or they supplied it? You can find a local one in the US at http://www.apple.com/buy/locator/service/ -
Clicking noise from a laptop HDD
I'll give you a link for a dead topic in which a user explaines a problem similar to mine: https://bbs.archlinux.org/viewtopic.php?id=39450
I'll also write some similar stuff here.
It's been almost two years or so since I get these now-and-then clicks from the hard disk drive. Some say that the noise is produced when the head is parking. But the noise here comes when the disk performs a read or write too. Also comes when it's idle, sometimes.
Here are some of the "stats" for the drive.
APM_level = 254 (hdparm -B, also tried 255, but it feels the same (maybe the drive doesn't support a full APM off?)
smartctl info:
Model Family: Hitachi Travelstar 5K100 series
Device Model: HTS541060G9SA00
Serial Number: MPBCL5XGK9GSJT
Firmware Version: MB3OC60P
User Capacity: 60,022,480,896 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 1
Local Time is: Thu Jan 6 11:45:05 2011 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
smartctl -H:
SMART overall-health self-assessment test result: PASSED
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 2844
3 Spin_Up_Time 0x0007 253 100 033 Pre-fail Always - 1
4 Start_Stop_Count 0x0012 096 096 000 Old_age Always - 6408
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 33 (0, 4)
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 063 063 000 Old_age Always - 16461
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 3695
191 G-Sense_Error_Rate 0x000a 100 094 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 143
193 Load_Cycle_Count 0x0012 054 054 000 Old_age Always - 469554
194 Temperature_Celsius 0x0002 189 080 000 Old_age Always - 29 (Lifetime Min/Max 2/68)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 3
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 253 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
I guess that the "Load_Cycle_Count" is still in "boundaries" of 600000, so it's ok. (although the HDD is 5+ years old).
Should I switch to hdparm -B 255 and test further, even though the clicks apear anyway?
(I'm also considering to buy a new drive soon, definitely an SSD, since this one is probably dying.)
Cheers!@op - on an older machine, I have bad sectors that need to be repaired:
# smartctl --all /dev/sda
smartctl 5.40 2010-10-16 r3189 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Blue EIDE family
Device Model: WDC WD5000AAKB-00H8A0
Serial Number: WD-WCBSYA357420
Firmware Version: 05.04E05
User Capacity: 500,107,862,016 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sat Jan 8 05:53:51 2011 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x85) Offline data collection activity
was aborted by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 121) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: (11160) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 131) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x3037) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 197 158 021 Pre-fail Always - 3141
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 45
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 094 094 000 Old_age Always - 4712
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 43
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 40
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 45
194 Temperature_Celsius 0x0022 111 105 000 Old_age Always - 36
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 2
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 2
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0
SMART Error Log Version: 1
Warning: ATA error count 264 inconsistent with error log pointer 1
ATA Error Count: 264 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 264 occurred at disk power-on lifetime: 4571 hours (190 days + 11 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 51 60 81 e0 Error: UNC at LBA = 0x00816051 = 8478801
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
c8 00 00 27 60 81 00 00 3d+20:58:56.146 READ DMA
ec 00 00 00 00 00 00 00 3d+20:58:56.138 IDENTIFY DEVICE
ef 03 45 00 00 00 00 00 3d+20:58:56.133 SET FEATURES [Set transfer mode]
Error 263 occurred at disk power-on lifetime: 4571 hours (190 days + 11 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 51 60 81 e0 Error: UNC at LBA = 0x00816051 = 8478801
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
c8 00 00 27 60 81 00 00 3d+20:58:53.639 READ DMA
ec 00 00 00 00 00 00 00 3d+20:58:53.631 IDENTIFY DEVICE
ef 03 45 00 00 00 00 00 3d+20:58:53.626 SET FEATURES [Set transfer mode]
Error 262 occurred at disk power-on lifetime: 4571 hours (190 days + 11 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 51 60 81 e0 Error: UNC at LBA = 0x00816051 = 8478801
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
c8 00 00 27 60 81 00 00 3d+20:58:51.134 READ DMA
ec 00 00 00 00 00 00 00 3d+20:58:51.127 IDENTIFY DEVICE
ef 03 45 00 00 00 00 00 3d+20:58:51.121 SET FEATURES [Set transfer mode]
Error 261 occurred at disk power-on lifetime: 4571 hours (190 days + 11 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 51 60 81 e0 Error: UNC at LBA = 0x00816051 = 8478801
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
c8 00 00 27 60 81 00 00 3d+20:58:48.627 READ DMA
ec 00 00 00 00 00 00 00 3d+20:58:48.619 IDENTIFY DEVICE
ef 03 45 00 00 00 00 00 3d+20:58:48.614 SET FEATURES [Set transfer mode]
Error 260 occurred at disk power-on lifetime: 4571 hours (190 days + 11 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 51 60 81 e0 Error: UNC at LBA = 0x00816051 = 8478801
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
c8 00 00 27 60 81 00 00 3d+20:58:46.123 READ DMA
ec 00 00 00 00 00 00 00 3d+20:58:46.115 IDENTIFY DEVICE
ef 03 45 00 00 00 00 00 3d+20:58:46.109 SET FEATURES [Set transfer mode]
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed: read failure 90% 4712 8478801
# 2 Short offline Completed: read failure 90% 4570 8478801
# 3 Short offline Completed: read failure 90% 4570 8478801
# 4 Short offline Completed: read failure 90% 3540 8273697
# 5 Extended offline Completed without error 00% 734 -
# 6 Extended offline Completed without error 00% 527 -
# 7 Extended offline Completed without error 00% 31 -
# 8 Extended offline Interrupted (host reset) 70% 16 -
# 9 Short offline Completed without error 00% 16 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Last edited by graysky (2011-01-08 10:54:37) -
Toshiba DT01ACA050 too many bad sectors on first 5 months
Hi Good day,
I bought a toshiba internal drive 500gb(sealed) from my friend but after weird behavior on my pc I found out that it has too many bad sectors detected by HD tune pro and HDsentinel. He insisted that the drive is in good condition because it was
sealed thus he don't cover it for personal warranty and further instructed that I must be the one to RMA it but dont know how I live in the Philippines and don't have experience rma'ing a hard drive yet. Also it's weird coz it shows a different product model (Hitachi) instead of Toshiba DT model as seen on my hard drive cover.
Win7 32bit
foxconn h55
core - i3
tru rated power supply 500w
other hdd wd 500gb
*Additional info
Hard Disk Summary
Hard Disk Number,0
Interface,"S-ATA Gen3, 6 Gbps"
Disk Controller,"Standard Dual Channel PCI IDE Controller (ATA) [VEN: 8086, DEV: 3B20]"
Disk Location,"Channel 1, Target 0, Lun 0, Device: 0"
Hard Disk Model ID,Hitachi HDS721050DLE630
Firmware Revision,MS1OA650
Hard Disk Serial Number,MSK423Y20Y68LC
Total Size,476937 MB
Power State,Active
Logical Drive(s)
Logical Drive,H: [MUSIC-MOVIES-BACKUP]
Logical Drive,H: [MUSIC-MOVIES-BACKUP]
ATA Information
Hard Disk Cylinders,969021
Hard Disk Heads,16
Hard Disk Sectors,63
ATA Revision,ATA8-ACS version 4
Transport Version,SATA Rev 2.6
Total Sectors,122096646
Bytes Per Sector,4096 [Advanced Format]
Buffer Size,23652 KB
Multiple Sectors,16
Error Correction Bytes,56
Unformatted Capacity,476940 MB
Maximum PIO Mode,4
Maximum Multiword DMA Mode,2
Maximum UDMA Mode,6 Gbps (6)
Active UDMA Mode,6 Gbps (5)
Minimum multiword DMA Transfer Time,120 ns
Recommended Multiword DMA Transfer Time,120 ns
Minimum PIO Transfer Time Without IORDY,120 ns
Minimum PIO Transfer Time With IORDY,120 ns
ATA Control Byte,Valid
ATA Checksum Value,Valid
Acoustic Management Configuration
Acoustic Management,Not supported
Acoustic Management,Disabled
Current Acoustic Level,Default (00h)
Recommended Acoustic Level,Default (00h)
ATA Features
Read Ahead Buffer,"Supported, Enabled"
DMA,Supported
Ultra DMA,Supported
S.M.A.R.T.,Supported
Power Management,Supported
Write Cache,Supported
Host Protected Area,Supported
Advanced Power Management,"Supported, Disabled"
Extended Power Management,"Supported, Enabled"
Power Up In Standby,Supported
48-bit LBA Addressing,Supported
Device Configuration Overlay,Supported
IORDY Support,Supported
Read/Write DMA Queue,Not supported
NOP Command,Supported
Trusted Computing,Not supported
64-bit World Wide ID,0050A3CCCD7F5346
Streaming,Supported
Media Card Pass Through,Not supported
General Purpose Logging,Supported
Error Logging,Supported
CFA Feature Set,Not supported
CFast Device,Not supported
Long Physical Sectors (8),Supported
Long Logical Sectors,Not supported
Write-Read-Verify,Not supported
NV Cache Feature,Not supported
NV Cache Power Mode,Not supported
NV Cache Size,Not supported
Free-fall Control,Not supported
Free-fall Control Sensitivity,Not supported
Nominal Media Rotation Rate,7200 RPM
SSD Features
Data Set Management,Not supported
TRIM Command,Not supported
Deterministic Read After TRIM,Not supported
S.M.A.R.T. Details
Off-line Data Collection Status,Successfully Completed
Self Test Execution Status,Successfully Completed
Total Time To Complete Off-line Data Collection,4444 seconds
Execute Off-line Immediate,Supported
Abort/restart Off-line By Host,Not supported
Off-line Read Scanning,Supported
Short Self-test,Supported
Extended Self-test,Supported
Conveyance Self-test,Not supported
Selective Self-Test,Supported
Save Data Before/After Power Saving Mode,Supported
Enable/Disable Attribute Autosave,Supported
Error Logging Capability,Supported
Short Self-test Estimated Time,1 minutes
Extended Self-test Estimated Time,74 minutes
Last Short Self-test Result,Never Started
Last Short Self-test Date,Never Started
Last Extended Self-test Result,Never Started
Last Extended Self-test Date,Never Started
Security Mode
Security Mode,Supported
Security Erase,Supported
Security Erase Time,98 minutes
Security Enhanced Erase Feature,Not supported
Security Enhanced Erase Time,Not supported
Security Enabled,No
Security Locked,No
Security Frozen,Yes
Security Counter Expired,No
Security Level,High
Serial ATA Features
S-ATA Compliance,Yes
S-ATA I Signaling Speed (1.5 Gps),Supported
S-ATA II Signaling Speed (3 Gps),Supported
S-ATA Gen3 Signaling Speed (6 Gps),Supported
Receipt Of Power Management Requests From Host,Supported
PHY Event Counters,Supported
Non-Zero Buffer Offsets In DMA Setup FIS,"Supported, Disabled"
DMA Setup Auto-Activate Optimization,"Supported, Disabled"
Device Initiating Interface Power Management,"Supported, Disabled"
In-Order Data Delivery,"Supported, Disabled"
Asynchronous Notification,Not supported
Software Settings Preservation,"Supported, Enabled"
Native Command Queuing (NCQ),Supported
Queue Length,32
Disk Information
Disk Family,Deskstar 7K1000.D
Form Factor,"3.5"" "
Capacity,"500 GB (500 x 1,000,000,000 bytes)"
Number Of Disks,1
Number Of Heads,1
Rotational Speed,7200 RPM
Rotation Time,8.33 ms
Average Rotational Latency,4.17 ms
Disk Interface,Serial-ATA/600
Buffer-Host Max. Rate,600 MB/seconds
Buffer Size,32768 KB
Drive Ready Time (typical),? seconds
Average Seek Time,? ms
Track To Track Seek Time,? ms
Full Stroke Seek Time,? ms
Width,101.6 mm (4.0 inch)
Depth,147.0 mm (5.8 inch)
Height,26.1 mm (1.0 inch)
Weight,450 grams (1.0 pounds)
Required power for spinup,"3,300 mA"
Power required (seek),7.0 W
Power required (idle),5.0 W
Power required (standby),2.0 W
Manufacturer,Hitachi Global Storage Technologies
Manufacturer Website,http://www.hgst.comHi! Sense no one is replying. If your getting bad sectors; it's time to save your data and replace your HD. It's only a matter of time before your HD fails.
Dokie!!
PS I'm feeling a little crazy tonight. Nice friend you have (not)
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward. -
New HDD Load / Unload Cycle Count increasing extremely fast !
Hi all
I just upgrade my Pavilion dv5 HDD. The new model is Hitachi Travelstar 7K500 (HTS725050A9A364). However, I found my new HDD's Load / Unload Cycle Count increasing extremely fast!
Until now the number of Load / Unload Cycle is 12,127. However, the new HDD only power on 137hours. (About 1 week of my use.) The data below is my new HDD's SMART data (by EVEREST 5.50):
ID
01 Raw Read Error Rate 62 100 100 0
02 Throughput Performance 40 100 100 0
03 Spinup Time 33 159 159 2
04 Start/Stop Count 0 100 100 14
05 Reallocated Sector Count 5 100 100 0
07 Seek Error Rate 67 100 100 0
08 Seek Time Performance 40 100 100 0
09 Power-On Time Count 0 100 100 137
0A Spinup Retry Count 60 100 100 0
0C Power Cycle Count 0 100 100 14
BF Mechanical Shock 0 100 100 0
C0 Power-Off Retract Count 0 100 100 1
C1 Load/Unload Cycle Count 0 99 99 12127
C2 Temperature 0 152 152 19, 36
C4 Reallocation Event Count 0 100 100 0
C5 Current Pending Sector Count 0 100 100 0
C6 Offline Uncorrectable Sector Count 0 100 100 0
C7 Ultra ATA CRC Error Rate 0 200 200 0
DF Load/Unload Retry Count 0 100 100 0
I'm pretty sure that the data is correct, because I can hear the HDD's Load / Unload sound very frequently. The C1 row increase about 2,000 per day. However my previous Hitachi 5K320 has no problem. The running operating system are both Windows 7.
I'm so worry about this. As you know, laptop HDD's L / UL Cycle is designed at 600,000. If my HDD continue increasing like this, it will reach this number in a very short time. Any one can help me?It's a feature of modern 2.5" harddisks , the disk parks the head when its been inactive for a while, to avoid damage , uses less power , and reduces the heat etc gives the harddisk a better looking spec sheet , its meant to park its head after being inactive for a long time around an hour with proper management from the bios/os of the head parking feature, because there is nothing to manage this feature in hp's bios or os the disk parks the head about every minute for no reason then after 1 second the head goes back on the disk thats 1 load/unload cycle , it also effects performance as the head has to find its place back on the disk , load times will decrease by alot , videos will stutter the first few secs, i have the same problem but not as bad after 130 hours i had a count of around 1,250 load/unloads , different brands of disk have different idle timers plus i use utorrent which stops the harddisk from idling so much, there are a couple of solutions, you can find a tool to update/mod the harddisk firmware to increase the idle timer ( i decided against this as you can permently brake the harddrive and void the warrenty) , contact hp and request a bios update with proper management or the harddisk head parking feature i.e tell the harddisk it is idle after an hour, the temperary solutions are download hd tune and run it all the time this stops the harddisk from parking its head as it doesn't let it go idle , or the solution i am using at the moment download a programme called HDD scan , everytime you turn on/off you have to run the prog go to tasks/features/ide features set the advance power management from its default value to 254 then press set, no more unnessary load/unloads, downside is the disk runs a couple of 0c hotter mine still never goes above 40c even under full load thanks to a active cooling pad, also its less well protected against shock.
-
I'm looking to upgrade my 640gb WD harddrive to something bigger, Can you guys tell me what drives your using? Any good deals out there? I tried a WD 2TB Green Enterprise Drive and it was defective ot would write sometimes or just freeze and shut everything down..really weird! My first negative WD experience ever!
I think your 640GB is probably fine as boot drive unless you are overloading it, to keep as the system drive (OS/Apps); and looking to expand your internal storage to add media drive; backup (TimeMachine and SuperDuper); perhaps add a drive or part of a drive for scratch; or even combine 2-3 drives into a stripe array.
My preference: 10K VelociRaptor(s) for system (can also use RAID0)
WD Black 1TB or probably now the Samsung F3 1TB (1-3) for media, use part for scratch etc.
2TB Green drives probably for backup and archive.
If you want 1.5TB, the choices are fewer.
If you must go 2TB, one choice would be WD only the RE4 model; or Hitachi.
As for your experience, I strongly recommend installing Windows and running WD's own Diagnostic program - thoroughly - Extended Test, plus full drive zero, and of course those probably need to be done overnight. Map out and insure every sector is working properly, it will prompt you to map out any that it finds trouble with. I've seen significant improvement just from such break-in testing.
And before you are done testing, benchmark and see what kind of I/O graph you get from the drive, especially the minimum and whether you get a nice smooth decending curve. -
Hello!
I have ben using Arch for a while now, and everything works great, except of 1 little thing. I can't get fdisk working...
Look at this:
root@MobileCommand: /home/emil #> fdisk -l
Usage:
fdisk [options] <disk> change partition table
fdisk [options] -l <disk> list partition table(s)
fdisk -s <partition> give partition size(s) in blocks
Options:
-b <size> sector size (512, 1024, 2048 or 4096)
-c[=<mode>] compatible mode: 'dos' or 'nondos' (default)
-h print this help text
-u[=<unit>] display units: 'cylinders' or 'sectors' (default)
-v print program version
-C <number> specify the number of cylinders
-H <number> specify the number of heads
-S <number> specify the number of sectors per track
root@MobileCommand: /home/emil #> fdisk /dev/sdc
Usage:
fdisk [options] <disk> change partition table
root@MobileCommand: /home/emil #> parted -l /dev/sdc
Model: ATA Hitachi HTS54501 (scsi)
Disk /dev/sda: 160GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start End Size Type File system Flags
1 1049kB 128MB 127MB primary ext4 boot
2 128MB 31.5GB 31.3GB primary ext4
3 31.5GB 158GB 126GB primary xfs
4 158GB 160GB 2147MB primary linux-swap(v1)
Model: Generic Flash Disk (scsi)
Disk /dev/sdc: 2082MB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start End Size Type File system Flags
1 512B 8001kB 8000kB primary
2 8389kB 2000MB 1991MB primary
I have tried to reinstall util-linux, but the package seems fine. Or do I do something wrong?Aha! So easy, yet so hard. Would never have figured that out...
I'm using the same bashrc as I'm using on my server with Ubuntu 10.04, which has "fdisk -uc" as standard due to an older version of fdisk, which "needs":
-c switch off DOS-compatible mode
-u <size> give sizes in sectors instead of cylinders
Thanks!
Last edited by emil.s (2011-05-22 20:33:05) -
T61 upgraded to win 7 32bit Readydrive can't be enabled
I have T61 8889 AD3, operating system upgraded form vista 32bit to Win 7 32bit. The readydrive foucation of Intel turbo Memory can't be enabled after the upgrade. Turbo Memory report below:
Kit Installed: 8.9.2.1002
Shell Version: 8.9.2.1002
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 Build 7600
System Name: MY-PC
System Manufacturer: LENOVO
System Model: 8889AD3
Processor: Intel(R) Core(TM)2 Duo CPU T7700 @ 2.40GHz
BIOS Version/Date: LENOVO 7LETC6WW (2.26 ), 05/11/2009
Language: ENU
Intel(R) Turbo Memory
Cache Disk Location: -1
Model Name: None
Capacity: 0 GB
Installation Status: Present
File: C:\Windows\system32\drivers\iaNvStor.sys
Version: 1.10.1.1002
Provider: Intel Corporation
OROM Version: 1.10.1.1002
OROM Status: Success
it seems that the readydrive caches wrong disk, as there is a hidden disk (unnamed, 6.17 GB) ahead of disk C:.
I tries to use drivers for Vista, but the installation process is always corrupted; when I put my T61 into hibernation, there is no Hibernation File option in Disk Cleanup as it used to be.
Does anyone have ideas for this?
Solved!
Go to Solution.Good News, my turbo memory works fine now. I reinstalled system, but the same symptom still occurs, but I solve it out
System
Kit Installed: 8.9.2.1002
Shell Version: 8.9.2.1002
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 Build 7600
System Name: MY-PC
System Manufacturer: LENOVO
System Model: 8889AD3
Processor: Intel(R) Core(TM)2 Duo CPU T7700 @ 2.40GHz
BIOS Version/Date: LENOVO 7LETC6WW (2.26 ), 05/11/2009
Language: ENU
Intel(R) Turbo Memory
Cache Disk Location: 0
Model Name: HITACHI HTS541616J
Capacity: 149 GB
Installation Status: Present
File: C:\Windows\system32\drivers\iaNvStor.sys
Version: 1.10.0.1012
Provider: Intel Corporation
OROM Version: 1.10.0.1012
OROM Status: Success
You should know:
Firstly, some poeple say that enabling hibernate will active readydrive function, however it does seem work on my T61 with win7. Retired several times, it didn't help. Despite readydrive works fine now, I can not see Hibernation Files in 'Disk Cleanup', unlike the situation in Vista system.
Secondly, please check: Device Manager->Disk drivers click the properties of Hard Disk, then click Policies, you should see both options in Write-coching Plicy ticked; you also see NV Cache option on the right of Policies.
Finally, once readydrive works ok, you should see 'Windows ReadyDrive Enabled Disk Power Savings Mode' under Hard Disk option of Advanced settings in Power Options.
Following Steps might help:
Option 1:
download 1.10.0.1012-8.9.2.1002 from
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67820
to you desktop, then unpack it (don't install). Next find the setup.exe from: C:\DRIVERS\WIN\Turbomem
right click->Run as a administrator. Once the driver installed, don't restart, and click Intel Turbo Memory Console, then tick both options. Restart
If option 1 does not help, please try:
Option 2:
from the IBM link above download 1.5.0.1013-7.8.0.1012 to you desktop,
then unpack it (don't install), Next find the setup.exe from: C:\DRIVERS\VISTA\Turbomem
right click->Compatibility-> tick Run this program in compatibility mode for: Windows Vista
Once the driver installed, don't restart, and click Intel Turbo Memory Console, then tick both options. Restart
This driver does not work properly with win7 system, then you can follow option1.
I'm not technician and instructions above seem simple and unwise, but at least, my T61 readydrive function works properly now.
Good Luck to you~! -
Unable to connect Hitachi camcorder to iMovies
iMovies version 9 does not recognise my Hitachi DZ-HS301SW camcorder - this is a hybrid HDD and DVD model.
The camcorder is not listed on the list of supported products for iMovies. This is very annoying. What can I do. I have seen a lot of complex answers posted in other forums requiring that I download the content first to my HD and then convert the files - but this would be very cumbersome.
Is there anything I can do? Does apple sell any software to help me?OK - so how do I do that? I have saved a video file (MPEG) to the mac hd using the software that came with the camera - but imovies won't open/import it - it is shaded grey. If I buy the Quicktime MPeg 2 software will that enable me to use it in imovies?
-
Hitachi DVD Camcorder & Imovie 08 - not getting along
I am unable to import my video's onto my macbook with this camera. I realize I need a new camera that is compatible with my Mac, but in the interim I need to get my video's onto my mac so I can get them transferred onto a normal size DVD disc and make copies of them for others. Is the best option to do this to get an external USB dvd drive? The camera is a Hitachi DZ-MV230A that records on the mini disc's, and because I have a slot drive on the mac, I can't use insert the mini in there for fear of never getting it back out !! Thanks in advance.
Assuming the camera isn't an HD camera, the little tape is probably a miniDV tape for video and the card is probably for photos. It would help if we knew which camera, but for know I'll assume it's mini DV. In which case you'll need a fire cable for it, there are different sort of firewire cable so if you need to get one, make sure you ask for one for a video camera.
For the next step you'd be better with your instructions since it often makes a difference if you don't do things in the correct order, but in essence open imovie, plug in your camera turn it on and into playback mode, when imovie should recognise it from where you can then control it and import the video from imovie controls. (things may vary a little but you'd be best knowing the model and finding (or downloading) a set of instructions. -
o.k. So, I've been tinkering with several "self help" fixes for several days now with no positive results. I'll explain my initial problems and then end with my most current situation. In hopes that someone out there will have a good suggestion or possibly remedy for the issues i'm facing
First, my problem started after my wife played a game on my macbook pro and the computer froze. She went into a panic and decided to shut down via power button. When computer restarted she got the blinking file/grey screen and that problem continued for a couple of days before I began using steps from various support topics from apple concerning the grey screen/blinking file folder.
Ultimately, yesterday I decided to erase my Macintosh HD file as one tip suggested. Following the brief online and on screen (via the process) tips that were there. Once that was completed I attempted to reinstall snow leopard (my most current version on hand) into the pc.
At first, I thought this would work. It looked promising. But, after several hours the installation screen returned with failure. I attempted to repeat. And, even repair drives during this try and re-try process.
Now, today, one of the drives.. "hitachi..." states that it's failing and is in red letters with no ability to repair via the disc utility screen. The Macintosh HD drive shows that it's o.k. But, this drive is listed under the HItachi drive so I think that's where a problem might lay.
So, I guess my question really revolves around.. What if anything can I do to get the hitachi drive back up? (short of taking it to a repair facility and replacing.)
And, how on earth can i get my OSX back up to I have a laptop again.
Operating on a macbook pro here. It's my lifeline. Otherwise, I am using a Windows desktop that i'm not that fond of. lol
I'm trying to bring this 2006 laptop back to life. Trying to avoid a rather expensive repair or the purchase of a new laptop. Also expensive...
Any help would be appreciated.Well, running on a 2006 model. I did not have a startup disc. Initially, it booted up on original software in 2006. Since then, I've upgraded to 10.6 via a box set. And, since then I think I popped it up to lion.
All I have on a disc is snow leopard. And, I can't get farther than the setup screen due to hard drive. I'm taking to a apple authorized repair store right now. We'll see what they tell me . I'm just going to weigh the cost of repair vs. buying new.
Another bad, stupid thing is I had no means of backing up my stuff. So, I might have lost things like music, vids, etc. we'll see if they can recover. If the cost is too much for repair I might just forget it and start over with a new system. Just not sure at this point. -
Hi everyone!
I currently own a Macbook Pro '15, 4gb that was purchased in early 2011 running Snow Leopard (my version is currently 10.6.8). For under the past 3 year it has been heavily reliable, and I have not ran in to any software, or hardware issues. However, over the past 3 or so months I have been having issues.
During May 2014 through to present date I have started experiencing screen glitches. It first began with image distortion, causing the whole system to crash, which would mean I would have to turn it off and reboot the system. Later this turned into a series of screen blurring (consisting of images fragmenting all over the place) and then finally followed with 2 weeks of blue screening on start up, meaning that I could not get into my log user unless I entered safe mode. I should also mention that I have no third party issues.
After doing some considerable research on apple forums I did what had to be done. In the last two weeks I have wiped my MacBook Pro, re-installed the OS and considered that it was now a process of elimination. For the first week the software seemed to been running smoothly, I wasn't having any failings until I hit the second week – of course, the glitches began all over again and I faced two in the space of a half hour (first my screen split into two during listening to music on spotify with no other applications open in the background, shortly after rebooting I faced a much worse case of my Mac completely dark blue screening with white lines.)
Now, once again, it only works 'well' on safe mode. I did a check in both modes. Left my computer idle with no programmes running for a half hour and the same thing happened with the screen, went black for a moment, moved the mouse and I received a fragmented screen again. I'm completely fed up at this point, considering I have the bare minimal amount on my Mac, I honestly can't fathom how it's come to this.
Now considering my model is not even three years old at this stage you can fully understand my frustration since I heavily rely on my laptop for educational purposes, which is making it very difficult to be able to concentrate on any of my studies. If anything, it is causing a great deal of stress. With my product being out of warranty I don't have an obscene amount of money to pay for a new one. When I already paid roughly £1,699 for the product in the first place.
The worst thing is, I've even done a EtreCheck, this was yesterday (the most recent/last time it was in use)
Hardware Information:
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:17:11
Disk Information:
Hitachi HTS545050B9A302 disk0 : (465.76 GB)
- (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (152.43 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple, Inc. MacBook Pro
Launch Daemons:
[not loaded] com.adobe.fpsaud.plist Support
[not loaded] com.adobe.SwitchBoard.plist Support
[not loaded] com.microsoft.office.licensing.helper.plist Support
[not loaded] org.eyebeam.SelfControl.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.hp.messagecenter.launcher.plist Support
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.google.keystone.agent.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items:
GrowlHelperApp
iTunesHelper
Internet Plug-ins:
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.1.0 Support
OnLiveGameClientDetector: Version: OnLiveGameClientDetector 1.0.0 Support
Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions:
Missing e: Version: 2.14.3
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
Picasa: Version: 1.0 - SDK 10.4 Support
3rd Party Preference Panes:
Flash Player Support
Growl Support
Top Processes by CPU:
6% WindowServer
1% fontd
0% soffice
0% coreservicesd
0% usbmuxd
Top Processes by Memory:
344 MB WebProcess
143 MB Safari
135 MB soffice
53 MB iCal
45 MB WindowServer
Virtual Memory Information:
1001 MB Free RAM
584 MB Active RAM
381 MB Inactive RAM
2.07 GB Wired RAM
239 MB Page-ins
0 B Page-outs
I've had a look to book an appointment at the Genius Bar, but would you believe it, there are no available appointments at my local store! I really would appreciate if anyone could offer any assistance in how to lodge a formal complaint? My days rely on being able to do my work, so whilst I have tried to book a reservation I am at a loss, and pretty much screwed having a Mac that I clearly cannot use functionally.
If anyone can provide any help, I'd be absolutely most grateful!I have done what you suggested. However, I have to disagree with you about the 'third party' comment. Although those minor issues were on there which I picked up on shortly afterwards, they were easily removed. It hasn't CHANGED the symptoms I described about my mac. Both items are removed (growl only tends to make your mac 'lag' and that's not the problem I'm having)
I am still having all the above issues, regardless of my mac being fully minus third party items. This mac hasn't had any heavy use, or had many applications installed on it ect, there is really no reason for it to be failing. I'd understand if it was old, but it's literally only just passed being 3 years old.
If you can provide any more help that would be appreciated, thank you! -
What is the best way to reinstall my OS (10.9.1) and applications on a 2009 Model ID: 10,1 iMac?
Hello All at Apple Support,
I have a 2009 iMac and it's time to replace the hard drive before it fails. I've searched a lot of sites and found this hard drive: Toshiba (by Hitachi) 2.0TB DT01ACAxx series (3.5 inch SATA 6GB/7200rpm/64mb cache) at Other World Computing. My current hard drive is a Hitachi HDT721050SLA360 500GB. I was told to only use a Hitachi drive on this iMac model. I'm planning on using the iFixit user guide when replacing the drive. My question relates to after the drive is installed getting everthing back correctly. I have Time machine running on a external 1 TB hard drive.
Thank you,
SDCM
Hardware Overview:
Model Name: iMac
Model Identifier: iMac10,1
Processor Name: Intel Core 2 Duo
Processor Speed: 3.06 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 4 GBFirst, locate your original OSX installer disc that came with your computer. You cannot use a retail Snow Leopard DVD.
Second, after installing the new hard drive boot from the installer disc.
Third, open Disk Utility from the installer disc's screen menu under Utilities.
Fourth, partition and format your new drive.
Fifth, install Snow Leopard.
Sixth, open App Store and re-download Mavericks.
Seventh, install Mavericks.
Maybe you are looking for
-
Hi all! I'm trying to play the old game Munchies on OS 9/Classic via OS X, and it opens fine, but kind of freezes up and doesn't work when the game gets going. Anyone know why? To open it, I just click the program icon from my desktop. I just install
-
MIRO(STOCK IS DEBITING AND LANDING CHARH=GES ARE GETTING CREDITED)
We have done MIGO fro goods receipt where the following entry is getting passed Stock A/c Dr GR/IR A/c CR Landing charges CR(provisional entry) When we are doing MIRO the stock is again getting debited and landing chargesa re again getting cre
-
Please someone help meeeeeee!!
Hi , first i must to say my apple id and icloud id is diffrent. my icloud accant is disable, and i have to reset my password now , but when i want to do it ,it requst me for two option: 1 rescue mail , 2 answer security question! But i dont remmebe
-
I dreamed that I could do this, didn't I? Is there an "easy" way to merge FlashHelp projects? I've got one project that I need to insert into two other projects. I know I can import the files and hard code the TOC - but that's not going to work for a
-
I have a 3G with an outdated OS. The problem is that both my sister and a friend of mine updated their OS to 4.0 awhile back but both of them LOST the data associated with their apps. I've reached this as much as I can but can't find a solution anywh