2 months with no dishwasher and counting - why did I buy a contract?

I would really love to talk to someone at BBY that can help me.
Bought the extended warranty on an LG dishwasher which started throwing errors.
Called GeekSquad. They said they needed to dispatch, but that they do not service my area directly. (I wish I would have know that upon purchase). Told me that a 3rd party company would contact me.
Days later, I called the repair facility. They "didnt have time" to call me to set up the appointment. Tech (and part) finally come 2 weeks later.
Tech installs. Does a quick test, and leaves. I try to use dishwasher and get the same error. I call the tech.
First, they blame the installation (the dishwasher has worked fine for 18 months).
Then they gave me something to try and call back. I did - left a message.
2 days later, called back. A rude woman said I needed to talk to the tech, and he would call.
2 days later, still no call - called back. A manager YELLED AT ME to be patient.
Then he says they need to order the part again. The same one they just replaced. (Seriously? No troubleshooting?).
I call BBY to see if this is normal. I am encouraged to wait for the part.
2 weeks later, I call the repair facility. Leave message. Next day, I leave another message. After three messages, I call BBY again. Rep calls the tech for me and leaves me a voicemail that the part is on order. No eta. Still no callback from the tech.
It's now been 2 months. Made it through the holidays with no dishwasher. Starting to think buying appliances at BBY are a bad idea. Clearly, buying a service contract is folly.
Question - I've tried all the proper channels. How do I get my dishwasher fixed? Or the contract refunded so I can go buy another dishwasher elsewhere?

Hi perlfox,
Two months is way too long to wait for a dishwasher to be repaired, and I am truly sorry this has been your experience with us. I do see that Joel on my team is already assisting you via the email you sent to our Twitter email address, and I would encourage you to reach out to him if you need any immediate assistance in this matter.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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MODERATOR'S NOTE:
We have edited your post as it contains your phone's IMEI. For your security, we do not allow posting such information in the discussion board. Thank you for understanding.
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