2 non responsive crashes in 2 weeks

Had 2 non responsive crashes in 2 weeks. OS is Mountain Lion, on 2010 Imac 21". I have not made any recent changes to the system. The symptom is the OS stops responding to all input except the mouse pointer can still be moved. The only fix is to hard reset using power cycle. I am wondering if this is due to any recent software updates e.g Flash. I cannot think of any other updates. Are there any checks I can make e.g RAM checks, or other checks?

Intel-based Macs: Using Apple Hardware Test

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Now that I was sent by Microsoft to your download update site to get the latest version 4.0.1, Firefox crashes (becomes non-responsive) before opening any site page I try. When will you fix this problem?

For two weeks I have tried to use your automatic download of the latest version 4.0.1. It would sit there telling me it is trying to connect to the download computer for hours, several times overnight. Then, it became non-responsive and error messages were sent to Microsoft who directed me to your download site. After downloading your latest version several times, the new page would open. After selecting a bookmarked site, it would open (sometimes only partially) but when I tried to scroll down, it would freeze up and become non-responsive, again prompting error messages to Microsoft. They must be getting a kick out of this. I'm running a Gateway 7200S desktop with Microsoft XP and Intel single range Pentium 4 processor. I have been using your Mozilla Firefox as my default browser for several years with much satisfaction. Unfortunately, whatever upgrades were made have rendered it useless for me.

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

What are you considering non responsive with the plugins? Flash player is working just fine then I get your crash page in the middle of doing something. You say it only crashes when it's been unresponsive for 45 seconds. Mine is crashing in less then 1

I have had problems with firefox crashing for the last three month. I have updated to the latest version with the crash protection. Now the flash player crashes about every 20 minutes or so. On your blog page you state that I will get the crash page when the plugin has been non-responsive for 45 seconds well with mine the games are going along just fine then wham crash page. Flash player was responding and you gave me crash report anyway. What's up???? Flash player is crashing within seconds not 45 seconds!!!!!!!!!!!!!!!!! Your check plugin page always states that my plugins are UP TO DATE!!!!!
== This happened ==
Every time Firefox opened
== three months ago and getting worse with every upgrade you send!!!!!!!!!!!!!!!!!!!!!!!

'''''"I have had problems with firefox crashing for the last three month."'''''
You need to investigate the cause of your crashes that started prior to the release of the first Firefox version that offered crash protection, version 3.6.4, released in mid to late June 2010; that is just over one month ago.
<u>'''The crash protection feature does not prevent a plugin from crashing, it prevents the whole Firefox browser from crashing because of a crashing plugin; only the tab with the crashing plugin crashes.'''</u>
For information about report plugin crashes see: http://support.mozilla.com/en-US/kb/Plugin+crash+reports
You need to post the crash Report IDs for the crashes occurring over the last 3 months. To do so, type '''about:crashes''' in the URL/location/address bar, then copy and paste the Report IDs (only) into your reply. See: http://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash
In addition, please do the following. Type '''about:support''' in the URL/location/address bar, on the screen presented, click "Copy all to Clipboard" and paste that into your reply.

I restored Firefox to its default settings but the slowness, crashing and non-responsiveness are not resolved

Hello fellow-users of Firefox,
I followed the advice stated in the Support article about slowness, crashing, etc. by restoring Firefox to its default settings. But the problems didn't go away. The browser remains slow and still gives me error messages about a non-responsive script or plugin and crashes. To make matters worse I don't see the menu items on the top toolbar I was so used to using, like File, Edit, View, etc. I used the View menu very often to zoom in on texts too small for me to read. Now I can't do that. I tried to drag some icons from the menu on the top right-hand corner of the page onto the top tool bar above the address bar, but this is not the same as what I was used to using before, And there are no File, Edit, View, Tools icons in the menu. So now I'm seeing my g-mail inbox in tiny little characters. I tried using the magnifier suggested in the Troubleshooting page of Support, but it's too cumbersome so I gave up.
Would someone kindly please help me out on these issues? Thank you very much in advance.
Regards,
Tom Graciano (globmart)

My pleasure!! :)

Crashing, pages freezing up, and non-responsive scripts

I'm having issues with pages locking up, non-responsive script messages popping up, Firefox flashing in and out, and now with a recent update my Firefox is crashing.

Can you tell us what the script errors say, or create a clip.
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
Hello,
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]]
Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.
Thank you!

Safari (7.0.1) is non-responsive (spinning pinwheel) upon start up. It will work in temp user account but not in my main user acct. I tried reinstall via comman-r prompt on start up but the problem persists. Any suggestion for reinstall or repair?

Safari is non-responsive after intitial start up. Before it can load the homepage (google), it will hang and give a perpetual pinwheel until I force quit the program. Safari works in temporary user account but not in my primary user account. I have reinstalled osx via the command-r upon start up and the problem still persists. Any suggestions on how to reinstall or repair safari?

Thanks for thinking about my problem. I've already experimented with creating a new user, a co-administrator. The programs don't crash when that account is running, just as they don't crash when the guest-user's account runs. So it seems that the problem is limited to the default user's account, which is the one that was running when I installed the updates to the OS and the firmware. Another clue is that the programs that crash as soon as they are launched are *probably* the ones that were open at that time in that account. Yet deleting Saved Application States does not keep the programs from crashing when next launched.
So the mystery continues, but these additional facts will help with the diagnosis, I hope.
Thanks again for your suggestion.
Gordon

Elements 7.0 Editor "Non-Responsive"

I was printing an item in Editor and the program locked up. I checked the Task Manager and found Editor in a "Non-Responsive" state. I ended the program with "End Now" and I got an error window to send to Mircosoft. The following "Error signature" was shown
szAppName:PhotoshopElementsEditor.exe   szAppVer:7.0.0.0
szModName:hungapp     szmodver:0.0.0.0    offset 00000000
When I went into the Tech Info and checked the Error Report Contents, I got this
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER1c13.dir00\PhotoshopElements.exe.mdmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER1c13.dir00\appcompat.txt
Every time I try and print from Editor the program locks up and get the same message. I have uninstalled this program several times with no luck. I can print out of Organizer, but not Editor. Also the computer that has this problem is not or ever been connected to the internet. Editor program still works fine, but just won't print.

Unfortunately, there are many reasons why the PSE Editor might crash, and often it is hard to diagnose quickly the reason for the crash.   Here are some steps you can take to try to fix the problem:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Troubleshooting_Editor_ crashes

Non-responsive scripts after installing Flash Player 11.3.300.257

Adding more info, I do not happen to have RealPlayer installed.
After updating FlashPlayer to the latest version I experienced non-responsive scripts - I use NoScript plugin with Firefox, as well as Java 7 update 4.

Java 7 update 5 has been just released, thanks for replying.
I did not install it though, in order to try to reproduce the problem.
I am a Mechatronics Engineer and I have a non-common OS and software configuration.
There is a numerical simulation application in my system which requires a programming language compiler to run, and such compiler requires the OS primary SDK and framework to be "understood" by the system.
That said, I believe all the debugging routines might be somehow limiting FlashPlayer abstraction layer functionalities.
As awkward as it may seem now, Firefox did not crash after one absolutely random measure I took.
I opened this page: http://www.adobe.com/support/flashplayer/downloads.html and downloaded Windows Flash Player 11.3 Plugin content debugger (for Netscape-compatible browsers) from this link: http://download.macromedia.com/pub/flashplayer/updaters/11/flashplayer_11_plugin_debug.exe.
Although there is a hanging before opening the about page and Youtube, flash content is indeed presented.
Well, there might be a different abstraction layer approach regarding this content debugger version.
I wait for further insight from you guys.

Apple TV non responsive

We have had out appleTV for less than a year. In the last week the menus have become non responsive. Nothing moves it freezes then restarts and asks me, what language, what resolution, then either to restart, run a diag, or factory restore. I tried to restart, the worked for a couple of days, then it reset itself again, I ran the diag, it says that there is a problem with ethernet networking. Now I am doing a factory restore. Does anyone know what causes this problem?

Is there an ethernet cable plugged in or is it reporting an error even though you're not using it?
Does this happen randomly or when watching specific things, some video encoded with incompatible rsettings can apparently cause reboots.
To be honest if it's under a year old and still under warranty probably best just to take it to an Apple Store for a replacement. Apple has a media event on 1st September, might be worth seeing what they release before taking it back assuming you don't solve this in another way.

IPod Nano is Non-responsive

I have had my iPod nano for a few weeks. A coule of days ago, it was playing a song then it started to get funny. The song slowed down and then froze. The controls became non-responsive but the screen stayed on and lit. I connected it to my computer and nothing happened. I left it over night (unplugged) and the screen was blank my morning. Plugging it in to my compter does nothing. Nothing happens. Does anybody know what can be wrong? I want to check before I call customer service.

I had the same exact problem. I tried all the same things and nothing worked. When I took it to my local Apple Store the determined that it was broken and non-responsive. They replaced it with a new one and the replacement is wroking GREAT!!! So, if you have purchased the iPod Nano within the last year then they should still replace it under the factory warranty.

Help! iPhoto troubles - non responsive/potential loss of photos

Hi, my iPhoto crashed a few months ago and after an automatic repair option, it's no longer working properly. Amongst the problems that I have been experiencing include:
- preview icons for each event or album do not display properly (i.e. the same photo shows up);
- it's extremely slow and non responsive, and usually leads to me having to force the programme to quit without achieving any thing with my photos.
If I reinstall iPhoto, how can I ensure that my photos are now accidentally erased forever? I have not backed up most of the photos I am afraid.
Any tips would be extremely welcome!

Give the following a go: apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #3, followed by #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

PS CC Frozen and non responsive.

My PS CC has frozen and become non responsive. It had been working fine until this week. I contacted Adobe support, got the usual "we can't help, contact technical support in 4 hours (please just smile and accept being punished for being in a different time-zone), or call this number to a closed office".
Has anybody else experienced their PS CC freezing and becoming non responsive?
If so did you fix it, and how?

Then you will have to go for a uninstall, then use the CS Cleaner tool and reinstall.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

When playing games on my iPod touch. Some are stutters and non responsive

Trying to play games on my iPod touch and they are slow, stuttery and non responsive. iPod software is up to date

Do the games require an internet connection? If so then maybe slow connection.
otherwise:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Firefox 13 is unusable hanging/non-responsive. I've downgraded flash, uninstalled plugins & un/reinstalled Firefox but I can't use it to try other possibl fixes

Since updating to Firefox 13 it not only runs slow but hangs and becomes non-responsive on all different websites. I was told that the most recent Flash update was known to be incompatible with Ffx 13, so down-dated Flash and uninstalled non-essential plugins - which definitely helped, but has not fixed the problem.
I haven't even been able to try the other potential fixes I've found on the Support site (adding into my computer's safe settings in case of firewall issue or creating a new profile) because Firefox won't work long enough for me to access them. At this point, shouldn't I just down-date to the last version of Firefox??

All of a sudden firefox has become unstable - its hanging on the NYTIMEs website. I've done done everything - uninstalled, reinstalled, removed all add-ons, used default themes, reset firefox. Some serious problem here - I had to switch back to IE9. (Version 16.0.1 Firefox running under Windows 7)
Oh by the way, I'm having the same problem on different computers all of which are running the latest firefox under Windows 7

Can the Genius Bar cable to my iPhone 5S to enter my passcode on a broken, non-responsive touch screen? I need to back up the 5S before replacing it under AppleCare

Can the Genius Bar cable my 5S to their computer or separate keyboard to enter my passcode on a broken, non-responsive touchscreen? I need to get past the passcode to either transfer my data and pics to a new 5S or my PC computer (that the 5S has never been synced with.

Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
as well as this: http://www.att.com/accessories/specialty-items/logitech-apple-30-pin-wired-keybo ard.html

2 non responsive crashes in 2 weeks

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