2 problems: 1st unopened messages, 2nd cannot add personal email in setup wizard

Hi guys, I'm having a problem with my device. It seems like I cannot add a personal email adress in my email setup (from the setup wizard) When I enter this setup wizard > email setup the following appears: email setup select an email setup option [ ] I want to use a work email account with a Blackberry Enterprise Server AND THATS THE ONLY OPTION I CAN PICK! (a friend of mine with the same device could add a personal email) from there I can only choose { close } or { next } what is happening, can someone explain what I can do to add my personal adress? ------------------ Another thing I find quite strange is the fact that on my desktop the icon "unopened message count" appears. When I open the BB-menu, there should be a little star in the message-icon right? Well it isn't there! (the litte white-on-red star) So this icon tells me that I have unopened messages, but I can't find them anywhere.. guys please help!!!

Hi and Welcome to the Forums!
Your first problem is carrier related -- you must have the proper data plan from your carrier (at whatever costs they charge) to enable enhanced BB functions like email. A generic data plan is not usually sufficient -- some call the required plan The BlackBerry Data Plan. But call your carrier and ask them what you need from them in order to have access to their BlackBerry Internet Services (which include personal email).
Your second problem I am not understanding. What "BB-menu" are you accessing? Where exactly is the star you are seeing? Where exactly is the star you are expecting to see? More and clearer details, please.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi,
I've bought the 8900 a few months back, and loving it.
I've added Yahoo Mail, G-Mail, and My work email into my email accounts.
A day later, I decided I didn't want my work email in my black berry. So I wanted to deleted it. The only problem is I didn’t know how to delete and email from Blackberry, so I tired to do it all on my own. I went to settings, and I know I went to Advanced Settings>Service Book and there it showed my email twice I believe [email protected] and I clicked the Menu (Delte) which actually did the trick from what I remember.
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Hi and Welcome to the Forums!
As long as the work account is NOT BES or BPS, then the account is probably still set up in the email setup wizard. Go into it (Setup > Email Setings) and see if it's there. If so, delete it and then re-add it cleanly.
Or, you can go to your carriers BIS website to do it...but you'll have to register an ID/password for your device PIN, and then use those on the device as well -- but there's a checkbox to remember the credentials on the device so you only have to enter them the first time:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
If the work account was BES or BPS, then you'd need to contact those administrators at your firm to get it freed up and re-registered correctly.
Hope that helps!
Message Edited by sdgardne on 06-15-2009 01:56 PM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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2 problems: 1st unopened messages, 2nd cannot add personal email in setup wizard

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