2 problems the FIRST DAY of the purchase!!!! Seems to be the worst choice.

After several months of deciding whether to go against my parent's advice, I purchased the macbook. I took it home and right away found a problem. The black plastic or whatever material it is pushes/pops in when it is supposed to be sturdy. There is no support under that specific area like there is everywhere else. I call applecare and they tell me to take it back to the store I JUST bought it from. The store says that since it isn't affecting the actual performance they can't do anything about it. What kind of crap is that. I guess they want their customers to purchase their products unsure if the prodcut will have cosmetic damage. If I wanted something like that I would have purchased my macbook on ebay. So after driving all the way out to the retail store and having nothing done I got over it.
The SECOND DAY my hinge starts squeeking very loudly. I call applecare again. They say they don't know blah blah blah go back to your store. We call the store and they are not sure if they can do anything about it.
I just want a freaking new laptop. I should not have to spend over $1500 on my macbook and have two things wrong with it right away. I want a new computer. They have some of the worst customer service I have ever dealt wtih. I went against everyones bad opinions with Macs and trusted that I was going to get a great prudoct. Now I am a very unhappy young girl. I had my hopes set on this laptop for several months and now they are crushed because Apple does not know how to deliver a decent product.
I am taking my laptop in on Friday for the so called "Genius" to take a look at it. Most likely they will just make up some lame excuses and send me home with the same poorly made laptop.
Does anyone know how to get in touch with some higher management people who can actually do something for me?

Hey,
I know exactly what the "black plastic or whatever" you're talking about. I have the same problem. So....I also went back to the Apple Store I got it from and informed them. Turns out ALL of them are like that. Some of them it's a bit harder but I've actually walked around the Apple store with a rep and pushed the bezel part just beside the LCD in on all the MacBooks...and yes they all do that. The bezel part is actually supposed to come off for them to do repairs if there was a problem with your lcd. There's actually a video on youtube.com of someone taking the whole bezel off quite easily.
As for the squeaking...mine squeaks a little...nothing that I can't stand. It a very minor problem..I'm thinking it'll go away once I open and close the laptop enough times.
The reason I took my macbook back in the first place was b/c my 'num lock F5' key led doesn't turn on. It's a very minor problem...I'm debating if it's worth the hassle to go all the way back to the store and not have my macbook for two days.

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    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
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    org.virtualbox.kext.VBoxNetAdp          4.1.18
    org.virtualbox.kext.VBoxNetFlt          4.1.18
    org.virtualbox.kext.VBoxUSB          4.1.18
    org.virtualbox.kext.VBoxDrv          4.1.18
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleIntelProfile          85.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.ApplePlatformEnabler          2.0.5d3
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    com.apple.driver.AppleHDA          2.2.3f13
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    com.apple.driver.AppleUpstreamUserClient          3.5.9
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    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.GeForce          7.2.8
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.AppleUSBTCKeyboard          227.6
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    com.apple.driver.XsanFilter          404
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    com.apple.driver.AppleSDXC          1.2.2
    com.apple.driver.AppleUSBHub          5.0.7
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.AppleProfileTimestampAction          85.2
    com.apple.driver.AppleProfileThreadInfoAction          85.2
    com.apple.driver.AppleProfileRegisterStateAction          85.2
    com.apple.driver.AppleProfileReadCounterAction          85.2
    com.apple.driver.AppleProfileKEventAction          85.2
    com.apple.driver.AppleProfileCallstackAction          85.2
    com.apple.iokit.AppleProfileFamily          85.2
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.DspFuncLib          2.2.3f13
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.3f13
    com.apple.iokit.IOHDAFamily          2.2.3f13
    com.apple.driver.AppleGraphicsControl          3.1.32
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.X86PlatformPlugin          5.1.1d6
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.nvidia.nvGK100hal          7.2.8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.2.8
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
    com.apple.iokit.IOBluetoothFamily          4.0.7f2
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.0.7
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOUSBFamily          5.0.7
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
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    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM512E, 500.28 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x14200000 / 1
    Crash 2:
    Interval Since Last Panic Report:  5515 sec
    Panics Since Last Report:          2
    Anonymous UUID:                    37D7521F-4ED9-438F-BBF5-0975E853E597
    Tue Jul 17 03:06:09 2012
    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000533ee8, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000104b1100e, CR3: 0x0000000041ab5041, CR4: 0x00000000001606e0
    RAX: 0x00ffffff802d572e, RBX: 0xffffff8000847380, RCX: 0x0000000001510000, RDX: 0xffffff8024dcf438
    RSP: 0xffffff81d461be10, RBP: 0xffffff81d461be10, RSI: 0xffffff802701e990, RDI: 0xffffff802340d871
    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x0000000109607bc8, R11: 0xffffff80002dad60
    R12: 0xffffff802701e990, R13: 0x0000000000000100, R14: 0xffffff81d461bed8, R15: 0xffffff8025c3bcc0
    RFL: 0x0000000000010282, RIP: 0xffffff8000533ee8, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x0000000104b1100e, Error code: 0x0000000000000000, Faulting CPU: 0x1
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    0xffffff81d461bac0 : 0xffffff8000220792
    0xffffff81d461bb40 : 0xffffff80002c4794
    0xffffff81d461bcf0 : 0xffffff80002da55d
    0xffffff81d461bd10 : 0xffffff8000533ee8
    0xffffff81d461be10 : 0xffffff800053bbf8
    0xffffff81d461be80 : 0xffffff8000562ddf
    0xffffff81d461bf50 : 0xffffff80005cdecb
    0xffffff81d461bfb0 : 0xffffff80002daea3
    BSD process name corresponding to current thread: VirtualBoxVM
    Mac OS version:
    11E2620
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 762734225424
    last loaded kext at 268592098055: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
    last unloaded kext at 219648485512: com.apple.iokit.IOEthernetAVBController          1.0.1b1 (addr 0xffffff7f81929000, size 20480)
    loaded kexts:
    com.initex.proxifier.macosx.kext          2.0.0b4
    org.virtualbox.kext.VBoxNetAdp          4.1.18
    org.virtualbox.kext.VBoxNetFlt          4.1.18
    org.virtualbox.kext.VBoxUSB          4.1.18
    org.virtualbox.kext.VBoxDrv          4.1.18
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleIntelProfile          85.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.ApplePlatformEnabler          2.0.5d3
    com.apple.driver.X86PlatformShim          5.0.0d8
    com.apple.driver.AppleHDA          2.2.3f13
    com.apple.driver.AppleMikeyDriver          2.2.3f13
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.GeForce          7.2.8
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.0.4
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    com.apple.driver.AppleSDXC          1.2.2
    com.apple.driver.AppleUSBHub          5.0.7
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
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    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
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    com.apple.driver.AppleProfileThreadInfoAction          85.2
    com.apple.driver.AppleProfileRegisterStateAction          85.2
    com.apple.driver.AppleProfileReadCounterAction          85.2
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    com.apple.driver.AppleProfileCallstackAction          85.2
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    com.apple.driver.DspFuncLib          2.2.3f13
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    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.3f13
    com.apple.iokit.IOHDAFamily          2.2.3f13
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    com.apple.driver.AppleSMC          3.1.3d10
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    com.apple.nvidia.nvGK100hal          7.2.8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.2.8
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    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
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    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
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