2 questions, 1 I tried to download developer preview 2, and it did not complete and now I cant redeem again. Is there a way to fix without calling the 800
2 questions, 1 I tried to download developer preview 2, and it did not complete and now I cant redeem again. Is there a way to fix without calling the 800, 2 if i put all itunes in the cloud do i have to store it on my machine still, can i delete movies etc, on hard drive
If you mean the Developer preview of OS X 10.8 Mountain Lion you need to be posting this to the appropriate developer forum or AppleSeed forum. We can't help you with software that hasn't been released.
Your second question seems to be related to iTunes Match, yes? Try posting it in that forum.
Similar Messages
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help
Hi Cjacques31,
Thanks for visiting Apple Support Communities.
If you're only seeing the "connect to iTunes" screen after upgrading, the steps in this article can help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy -
Forgot Answer Questions safety tried to re-send a lot of email did not reach any messages to re-ask safety
I can not buy any program that I forgot to ask him answer safety
Please help and send me a re-liquefaction answer to the same email1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?
Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine! -
I just updated my Ipad 2 to IOS 7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. Earlier today I upgraded my Iphone 5 to IOS 7 and it asked me to set a passcode, which now works fine on my Phone. I tried using the OIS7 passcode I use on my Iphone 5 and it did not work and now my Ipad is disabled. Both devices are on icloud and share the same apple id. The Ipad screen says slide to set up but then there is a prompt for passcode, not for setting up passcode
I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring. -
I am trying to watch Prof. Susskind's lectures from Stanford Univ. U-tube lectures work fine.With I-tunes, there is a synchronization problem between audio and video. Is there a way to fix this or the people who uploaded messed up and it is too late?
I had thought this situation was solved but it just got worse. In addition to being without service for several days I am now being charged a cancellation fee for a broadband service that BT disconnected in error. BT Vision was also terminated by BT but the set up charges are still in place. Does anyone know who the relevant Ombudsman is? I called BT from America on Friday - for an hour - while someone called Aruj sorted out why there is an order 'in progress' that I didn't initiate; why I have fees relating to a problem created by BT and why there are references to a house move that didn't take place and a BT Vision service I no longer have but didn't cancel myself. He assured me it would be rectified and my bill would be reduced by 139 pounds and we would get confirmation of this later that day. I asked him what chance there was that this would not actually happen - he said no chance at all; my new bill would be 23.50.
There was no text message. An online chat person today told me there had been a fee reduction request which had been declined and there was nothing else he could help me with as he dealt only with broadband. But he would get BT Vision to email me. They always seem so helpful.............
I'm sure I'm listed somewhere as 'a problem', there's no other explanation for why I get the runaround -
After seeing the production of Matilda in London I purchased the whole sound track and it did not completely load. I've never had this problem before so I just forgot about it. Today I am downloading an album only to find out it's missing the voacals. Do I have to start just settling for these kinds things. I'm feeling taken.
Hello MarkFKenny,
If you feel that there is an issue with a purchase made, you can report an issue with said purchase to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
I did an automatic update to my daughter's iphone and it did not complete the update from version 6.0 to I believe 8. I waited for hours but the line stopped at 70%. I tried to restore my old settings but now my iphone will not start. When I try to start the
phone, I see the apple and a white line that never moves past 15%.Hi JG14usa,
Welcome to the Apple Support Communities!
I understand that you attempted an update on your daughter’s iPhone but the update will not complete. For this type of situation, it may be necessary to place your iPhone into recovery mode and restore. Please use the instructions located in the attached article to complete this process.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe -
Downloaded a number of songs to IPAD - they did not completely download - have bill showing I paid for them, how to I sort?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
Tried to download iTunes 9 computer restarted itself did not continue
While trying to download iTunes 9 my computer froze and restarted itself. When I turned it back on it did not finish downloading and the iTunes i already had would not open up. When i tried to download iTunes 9 again it said "enter an alternate path to a folder containing the instillation package 'iTunes.msi' in the box below". When i tried entering another path it said it could not be found and to "Verify that you have access to this location and try again or try to find the instillation package 'iTunes.msi' in a folder in which you can install the product iTunes.'
What do i do?HRESULT: 0x8007054f.
... that seems to have been the most popular alphanumeric code in recent days. (Just like katherine's one.)
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x8007054f.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and see if you can get Updates to install successfully this time. If you can get updates now, stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time? -
How do I remove the U2 album that was downloaded to my iPad without my permission?
https://itunes.com/soi-remove this site was not working, and I really hate u2 album in my ipad. apple should ask the owner before they give it free. how to solve this problem..?
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I click on update my version of firefox. It appears to download but then does not actually update my version. the operating system is Ubuntu.
Ubuntu should update firefox for you as part of system updates
From top left of desktop
System
Administration
Update Manager
check (button)
click check button one more time
Install updates (button)
enter admin password
when complete (after reboot if necessary) exec update manager again, check, check, install -
An inital download did not complete and a popup said corupt file
I was in the process of downloading Firefox and toward the end, while I was viewing the Welcome video, it started hesitating, the a box came up saying that there was a corupt file. What should I do?
I was in the process of downloading Firefox and toward the end, while I was viewing the Welcome video, it started hesitating, the a box came up saying that there was a corupt file. What should I do?
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Recently downloaded Adobe XI Pro in trial, did not purchase software, now adobe reader will not work
Hello -
I recently utilized the Adobe XI Pro in trial version, did not need this version for work purposes and did not buy software.
Now I cannot open any pdf files, have reloaded Adobe Reader but still cannot open any pdf files - does anyone have suggestions on how to fix this?Run the cleaner tool and try again.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
Is there any way to fix it so my computer will stop "rebuffering" when I preview a song on itunes.
When I preview a song on itunes it will play for only a couple of seconds and then it "rebuffers". It does this constantly. I do not have this issue when I preview a song on Amazon or if I listen to Pandora radio. Is there any way to fix this?
Thank you.Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If that doesn't work we may have to reinstall AW6...
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