2º Reclamo iPhone 5 - Risposte ZERO!

Salve,
vi riporto il misfatto che mi è accaduto il 06/09/2013 contattano l'assistenza apple care telefonicamente, la premessa è che da 15 gg non mi funziona il tasto di sblocco/blocco in alto...
Non trovo corretto che per un tasto di accensione che non funziona ci si debba attaccare al fatto che è dovuto ad un danno accidentate quando a me il telefono è malauguratamente caduto il secondo giorno dopo l'acquisto (28/09/12) ed il tasto è da 15 gg che ha dato i primi segni di guasto. Seconda cosa visto i vostri nuovi ITER (sono cliente dal 2009 con il 3GS) ed ho sostituito solo una volta il terminale non capisco perché non consideriate almeno la storicità del cliente prima di dare sentenza sul fatto che il guasto sia ASSOLUTAMENTE dovuto ad un danno accidentale. Detto ciò come posso rinnovare la Apple Care Plan se per qualsiasi problema nei prossimi 12 mesi di hardware e software non ho garanzia in quanto il telefono è caduto e tutte le problematiche sono dovute al danno accidentale??? Mi sembra assurdo e controproducente. Sono rimasto deluso già quando ho acquistato questo iPhone 5, perché la vernice non tiene sulla scocca (colore nero) ed è troppo delicato, ancora più deluso sono ora che non per uno sfizio mi vedo negata la possibilità di avere un'assistenza in garanzia ma solo pagando 299€  per il cambio del prodotto, non è colpa mia se non posso recarmi in Apple Store (che comunque la sostituzione del tasto sarebbe a pagamento) e non posso restare senza telefono in quanto ci lavoro e volevo quindi avvalermi del servizio express. Nella speranza di una vostra celere risposta e risoluzione del mio caso porgo i miei saluti.
Luca
PS:accetto consigli e modalità su come inoltrare un reclamo a APPLE
GRAZIE

I don't know of any metal product that doesn't ding or scratch during normal use.  Their goal was to make the phone light and sleek, which was what they accomplished.  If they had used a harder metal, there would most likely be issues with weight, reception, temperature, etc.  Also, keep in mind that devices are getting greener.  This means that they are being made with materials that are easier to break down (hence the quality). 
I know that everyone wishes that Steve could come back to us, he has left the company in capable hands, and the sales of iPhone 5 have proved that.
Gabe

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