2 Teenagers driving me up the wall

Question

My daughter and her friend want to swap phones.  They are both on Verizon, on totally differnet plans.  Is this something that I can do on-line?  They went to the Verizon store and were told the store was too busy.  Any help is appreciated

Answer 1

You can't do ti online because you can't activate a phone that's technically already active on another phone number. Do you have a third phone that's not being used? If so, you can dial *228 from that phone, and activate on of the two numbers there (Let's call it number 1, the other number 2, and our phones A,B, and C). So you activate Number 1 on Phone C through *228 or online. Now, Phone A doesn't have a phone number on it, so you can activate Number 2 to Phone A using *228 or online. After that's done, Phone B will no longer have a number assigned to it, so you can activate Number 1 to Phone B using the same methods. Alternately, you can call customer service and have them swap them for you, but to do that you'd have to have an authorized user from each account available to verify and all that.