2 ThinkVantage System Updates refuse to install

Fired up the ThinkVantage System Update program yesterday and today and I keep getting the same two updates in the Optional updates tab, ThinkPad Power Manager and Lenovo AutoLock. Selecting both and pressing Next goes through the download and installation process. The first item supposedly installs whereas the second gives the following message:
1 Package did not install
Lenovo AutoLock
Click here to install manually
If I choose to install this manually I am told "This program requires Windows 7 or later." and install fails. Regardless because of the first update I am prompted to restart my machine. Doing so and firing up ThinkVantage System Update again shows that both updates are still available! Checking the version of Power Manager it shows that it indeed has not been updated. Any suggestions?
Solved!
Go to Solution.

No clue why it did not install through ThinkVantage System Update, but downloading the updates from the lenovo support site and installing them the old fashioned way worked.

Similar Messages

ThinkVantage System Update -- An error occurred while gathering user information

I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software. I am running Windows XP SP3 on an X200 Thinkpad. I have tried removing and reinstalling the program without success.

1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25. Is there a way to use Toolbox to do a System Update?
2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18. The System Update installed this version itself and is showing as the current version.
So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
Thanks, any help on this would be appreciated.
The information from the tvsu_log that might be relavent is:
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
        Message: Key cannot be null.
Parameter name: key
        Type: System.ArgumentNullException
           at System.Collections.Hashtable.ContainsKey(Object key)
   at System.Collections.Hashtable.Contains(Object key)
   at Tvt.Mapping.Languages.get_Item(String tla)
   at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
        Message: Error getting MappingParser properties
        Type: Tvsu.Engine.Process.MappingInterfaceException
           at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while gathering user information.
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

Wireless connection not working after installed newest Lenovo ThinkVantage System Update programs

Hi, everyone!
I've installed some newest programs through Lenovo ThinkVantage System Update and just after that my wireless connection has stopped working. Here are the installed programs:
ThinkPad UltraNav Driver for Windows 32-bit version 15.0.24.0;
ThinkPad Power Management Driver version 1.60;
ThinkPad Modem Adapter version 7.80.8.0;
ThinkPad Hotkey Features Integration Package Setup version 3.11.0001;
Inter Wireless WiFi Link for Window XP version 13.02.0000;
ThinkVantage Access Connections for Windows XP version 5.62;
ThinkPad Power Manager version 1.88;
Lenovo ThinkVantage Toolbox (32-bit) version 6.0.5514.61.
I've got a Lenovo T61 with Windows XP SP3.
Also in Device Manager, there are now the two "Other devices" bellow with a yellow question point and a yellow exclamation point by side:
Bluetooth Hands-free Audio;
Bluetooth LAN Access Server Driver.
Does anyone have any idea what can be done to have these issues solved?
P.S.: when I click Fn+F5 it shows only the Bluetooth Radio.

Hello and welcome,
I've seen something like this on XP machines after updates a couple of times now - my T61, a friend's T400, and his daughter's T61. I guess that makes 3
_Maybe_ your situation is the same.
The fix in all 3 cases was to go to device manager and uninstall the wifi driver. Then scan for hardware changes and let it reinstall the driver. Something about how Access Connections or some other networking mangement thingy was hooking the drivers I guess.
On both of the friend's machines, the wired networking was also b0rked. Same fix there.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Thinkvantage System Update Hot fix 1 did not install (v 1)

hi
This patch is pending on my thinkvantage system update software but it repeately fails to install,( I have even reinstalled Thinkvantage update software as well). Can some one please let me know of a workaround or a manual way to install the patch or even get the patch from the Lenovo site.
I have vantage system update Version: 3.14.0024 and Build date: 2009-6-12 on XP SP3.

Same issue for me (T41, Win XP SP3), Hotfix for System Update does not install.
I assume this hotfix should fix the issue that system update offers to install a hotkey package with a lower version number than the actual one installed ...
Best regards, Max

System Update 3.14 install fails on action: SetVendorValue

Hi, folks:
I'm attempting to install System Update 3.14 for the first time on a 2004-vintage ThinkPad T42 type 2379-DXU. The immediate failure appears to be that the action "SetVendorValue" fails. I'm not sure what the underlying cause is. The installation terminates with an alert that installation failed and the system is unchanged; but in fact the System Update application is installed and there's an icon in my Start menu. When I try to run System Update, it displays an error message in front of the splash screen and quits.
Details and log excerpts below. Can anyone figure out why the install is failing? How can I get the install to succeed and the System Update app to run successfully? Thanks in advance for any ideas.
In the meantime, I'm going to try downloading individual drivers manually, to solve my underlying problem. But I'd sure like to have System Update on my side in the future.
--Jim DeLaHunt, Vancouver, Canada
Details* run the installer "systemupdate314-2008-5-15.exe".
* installation proceeds through several steps. Shortly after the "Writing vendor value" status message appears, the installation fails with an error alert saying that that installer cannot complete and the system is unchanged.
* in fact, there is now a c:\Program Files\Lenovo\System Update\ folder, and a System Update icon under Start menu -> All Programs -> ThinkVantage -> System Update.
* clicking the System Update icon in the start menu causes the program to launch and fail. The splash screen appears, then an alert "System Update could not start properly [OK]". Clicking [OK] causes the program to exit.
Log exceprts:
The apparently relevant bit of the install log C:\Documents and Settings\<user>\Local Settings\Temp\tvsuSetup.log reads,
.... [front 90% of log omitted] ...
Action 22:35:32: reloadsched.exe. reloadsched.exe
MSI (s) (14:B8) [22:35:32:402]: Executing op: CustomActionSchedule(Action=reloadsched.exe,ActionType=1122,,Target=C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe,)
MSI (s) (14:B8) [22:35:32:432]: Note: 1: 1721 2: reloadsched.exe 3: 4: C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe
Info 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: reloadsched.exe, location: , command: C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe
MSI (s) (14:B8) [22:35:32:432]: Executing op: ActionStart(Name=InstallFinalize,,)
Action 22:35:32: InstallFinalize.
MSI (s) (14:B8) [22:35:32:432]: Executing op: CleanupTempFiles(TempFiles=C:\WINDOWS\Installer\11f23a.mst)
MSI (s) (14:B8) [22:35:32:432]: Scheduling file 'C:\WINDOWS\Installer\11f23a.mst' for deletion during post-install cleanup (not post-reboot).
MSI (s) (14:B8) [22:35:32:432]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=43819590)
MSI (s) (14:B8) [22:35:32:682]: User policy value 'DisableRollback' is 0
MSI (s) (14:B8) [22:35:32:682]: Machine policy value 'DisableRollback' is 0
Action 22:35:32: RollbackCleanup. Removing backup files
RollbackCleanup: File: C:\Config.Msi\11f23e.rbf
MSI (s) (14:B8) [22:35:32:702]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 103, llSequenceNumber: 402, szDescription: "".
MSI (s) (14:B8) [22:35:32:702]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
MSI (s) (14:B8) [22:35:32:702]: Unlocking Server
MSI (s) (14:B8) [22:35:32:702]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 22:35:32: InstallFinalize. Return value 1.
MSI (s) (14:B8) [22:35:32:702]: Doing action: SetVendorValue
Action 22:35:32: SetVendorValue. SetVendorValue
Action start 22:35:32: SetVendorValue.
MSI (s) (14:34) [22:35:32:713]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI25.tmp, Entrypoint: SetVendorValue
6/29/2008 22:35:32 DualSkins set to 0
6/29/2008 22:35:32 szValue set to THINK
6/29/2008 22:35:32 Unable to set key value: Vendor
Action ended 22:35:32: SetVendorValue. Return value 3.
Action ended 22:35:32: INSTALL. Return value 3.
... [snip]...
MSI (s) (14:B8) [22:35:32:953]: Attempting to delete file C:\WINDOWS\Installer\11f23a.mst
MSI (s) (14:B8) [22:35:32:953]: Unable to delete the file. LastError = 32
MSI (s) (14:B8) [22:35:32:963]: MainEngineThread is returning 1603
MSI (s) (14:04) [22:35:32:963]: Destroying RemoteAPI object.
MSI (s) (14:68) [22:35:32:963]: Custom Action Manager thread ending.
MSI (c) (E8:10) [22:35:32:973]: Back from server. Return value: 1603
MSI (c) (E8:10) [22:35:32:973]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:10) [22:35:32:973]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 22:35:32: ExecuteAction. Return value 3.
MSI (c) (E8:10) [22:35:32:973]: Doing action: SetupCompleteError
Action 22:35:32: SetupCompleteError.
Action start 22:35:32: SetupCompleteError.
Action 22:35:32: SetupCompleteError. Dialog created
MSI (c) (E8:18) [22:35:40:544]: Doing action: ISSetupFilesCleanup
Action 22:35:40: ISSetupFilesCleanup.
Action start 22:35:40: ISSetupFilesCleanup.
MSI (c) (E8:AC) [22:35:40:544]: Invoking remote custom action. DLL: C:\DOCUME~1\JIMDEL~1\LOCALS~1\Temp\MSI26.tmp, Entrypoint: SFCleanupEx
Action ended 22:35:40: ISSetupFilesCleanup. Return value 1.
Action ended 22:35:40: SetupCompleteError. Return value 2.
Action ended 22:35:40: INSTALL. Return value 3.
... [snip] ....
=== Logging stopped: 6/29/2008 22:35:41 ===
MSI (c) (E8:10) [22:35:41:175]: Note: 1: 1708
MSI (c) (E8:10) [22:35:41:175]: Product: System Update -- Installation operation failed.
MSI (c) (E8:10) [22:35:41:195]: Attempting to delete file C:\DOCUME~1\JIMDEL~1\LOCALS~1\Temp\11ce5a.mst
MSI (c) (E8:10) [22:35:41:195]: Unable to delete the file. LastError = 32
MSI (c) (E8:10) [22:35:41:195]: Grabbed execution mutex.
MSI (c) (E8:10) [22:35:41:195]: Cleaning up uninstalled install packages, if any exist
MSI (c) (E8:10) [22:35:41:205]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/29/2008 22:35:41 ===
The log from the failed startup of TVSU at
C:\Program Files\Lenovo\System Update\logs\tvsu_log_080629230655.txt
reads:
[ThinkVantage System Update build: 2008-5-15 3.14.0008] 6/29/2008 11:06:55 PM
Severe 2008-06-29 , 11:06:55
at Tvsu.Util.RegistryUtil.Execute(String[] args)
Message: Error occurred in registry operation, error message: Access to the registry key 'HKEY_LOCAL_MACHINE\Software\Lenovo\System Update' is denied.
Severe 2008-06-29 , 11:06:55
at Tvsu.Util.RegistryUtil.Execute(String[] args)
Message: Error occurred in registry operation, error message: Access to the registry key 'HKEY_LOCAL_MACHINE\Software\Lenovo\System Update\Preferences\UCSettings\RunTime' is denied.
Severe 2008-06-29 , 11:06:55
at Tvsu.Gui.GUIManager.StartGUI()
Message: Exception not expected was received.System.NullReferenceException: Object reference not set to an instance of an object.
at Tvsu.Environment.EnvironmentManager..ctor()
at Tvsu.Environment.EnvironmentManager.get_Instance()
at Tvsu.Gui.GUIManager.InitializeGUI()
at Tvsu.Gui.GUIManager.StartGUI()
Severe 2008-06-29 , 11:06:55
at Tvsu.Gui.FlowScreens.Messages.SetButtons(Int32 formwidth)
Message: No Nls object was found, using hardcoded 'OK'
Exception:
Message: Object reference not set to an instance of an object.
Type: System.NullReferenceException
at Tvsu.Gui.FlowScreens.Messages.SetButtons(Int32 formwidth)
Info 2008-06-29 , 11:06:55
at Tvsu.Gui.FlowScreens.Messages.ShowStaticMessage(String message, String title, String mastheadtext, MessageType t, Boolean check)
Message: Showing ERROR Message: < System Update could not start properly. >
[End of details]

Well, the problem is solved, and System Update is installed and working.
The root cause of the problem appeared to be that the registry directory HKEY_LOCAL_MACHINE\SOFTWARE no longer extended "full control" permission to the Administrators user group on my machine. We fixed this by using regedit:
Start... Run... regedit....
select directory HKEY_LOCAL_MACHINE\SOFTWARE, right-click, Permissions...,
press Add... button
enter SYSNAME\Administrators in the text area (SYSNAME is a placeholder for my actual machine name)
OK... OK...
Quit regedit
We diagnosed the problem with the help of IT support from our employer. The problem was blocking installation of new anti-virus software. We had just removed old anti-virus and "internet security" software. Hmm, I wonder if the old security software removed this permission setting as a parting gift.
Hope this is helpful for others who encounter the same symptoms.

Windows 7 and Thinkvantage System Update

The ThinkVantage System Update 3.14 page says:
Currently the following operating system is NOT supported: Microsoft Windows 7 Beta
This is much as I would expect, but what about Windows 7?
Is there somewhere I can sign up to be notified when I can get back System Update?
Chris
Solved!
Go to Solution.

Hello,
I recently installed win 7 ultimate on X200 and try to the system update 4 without much luck!!
Installation went well, and after reboot, when executing the system update 4, the welcome page will come up and stays for like a min and then nothing happen, just quit.
I looked into the system update folder under logs, there're 'tvsu_exe.txt" with no error, but another file "UACSdk.txt" has something like
TSS(L) 0: 16:59:52:0168 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 16:59:52:0169 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 16:59:52:0169 vista.cpp(159): CreateProcessAsUser failed!
I think these are the error causing the System Update fail to run, but how to fix it?
From the product page, it only states the package requires Dotnet framework of 2.0, but windows 7 comes with 2.0 and 3.5 by default.
Any clues?
thanks

ThinkVantage System Update fails

Hi
I have a T61p with XP Pro. I am not able to get any system updates for my machine through ThinkVantage System Update. It says "An error occured while gathering user information." and then it fails. I have no idea why it would say that. Any ideas?
Thanks

Hi,
this might have multiple reasons, why this error is present. Here are only few, that I can think of:
- registry entries with the MTM of your system information was changed, or is not present
- the local TVSU repository was changed/damaged and therefore cannot read the the system info and the proces list correctly
In your situation I would do following:
- uninstall TVSU using Add/REmove programs
* reboot the machine
- go to %ProgramFiles%\Lenovo and make sure, that there is no folder called "System Update". If it exists, then delete it completely
- go to registry:HKLM\Software\Lenovo and also make sure, that there is no key called "System Update". If it exists, then delete it
- download an install the latest TVUS from lenovo. com
* reboot the machine
- test TVSU
I assume, this should help as the error, that you are getting seems to be a system exception issue, where the applicaiton cannot reaco appropriately due to missconfiguration.
However, with the above steps, this should be fixed.
Anyway, please test it and let me know the results.
Cheers

Thinkvantage system update error thinkpad t41

hello everyone.... so i'm running (windows server 2008) on thinkpad t41 and when i try to run the (thinkvantage system update) i keep getting this error messge . (an error occured while gathering user information).... does anyone no how to fix this.. thanks
Solved!
Go to Solution.

Hi scottiecargo, welcome to the forum,
hate to disappoint you, but server OSes were never supported in SystemUpdate and neither IBM or Lenovo ever released drivers for server OSes for any ThinkPads.
I know some people have installed server OSes on ThinkPads, searching here and at http://forum.thinkpads.com/ might produce some driver ideas for you.
Good luck
Andy ______________________________________
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ThinkVantage System Update - "There are no applicable packages found for your system"

QuestionWhen running TVSU, I am getting a system notification of "There are no applicable packages found for your system"
AnswerThis issue has occured at various times, and may more commonly occur when TVSU updates itself. At the time this article was originally written, the symptom was noted by some customers after updating from version 4.01.0010.
After updating System Update, if no packages are found for your system, please try the following to uninstall and manually reinstall the current version of system update.
Click Start
Click Control Panel
Click Programs and Features
Select System Update
Click Uninstall
Reboot
Download latest version of ThinkVantage System Update
Install it and reboot
Run ThinkVantage System Update and the list of updated drives will now populate correctly.

There are a few comments here that have come in over 3 years...
1) Please update to the latest version of TVSU appropriate for your version of operating system. TVSU should update itself, but please check the reported version when TVSU starts up against the most recent version available to download on support.lenovo.com. Uninstall, download the newer version, and re-install if it does not auto update and you have confirmed a newer version.
2) From time to time, there are issues with the TVSU catalog and updates may not be reported as available for a specific system. Lenovo software teams do their best to ensure the update catalog is current for all supported models, but in the event that you find no updates for your system and believe this is in error, please manually check several of the principle driver versions in device manager and compare with the versions available for manual download on the support site for your model. If later versions of drivers and BIOS are available on the support site, but not made available through TVSU, then use this feedback link to notify the e-support team so they may investigate.
http://support.lenovo.com/us/en/websitefeedback
3) If you have recently changed the system board in your system, or service has changed the board, and TVSU can no longer find updates, or reports an error detecting your system, please reboot and press F1 to enter BIOS. (Note, you may need to shut and restart to enter BIOS). In BIOS, check that the system model type and serial number are correctly displayed. These should match the type and serial numbers on the sticker on the bottom of your system. TVSU identifies correct updates by checking these values in BIOS. When a system board is replaced, there is a service proceedure to update the type and serial number values in BIOS to match that of the new system. If these are shown as blank, this was not performed, and is the reason TVSU is not detecting updates. Please contact Lenovo service if this is the case.

Error 77 with ThinkVantage System Update

I haven't been able to use TV System Update on my T43 for sometime now. After downloading ca. 20% (but it varies) of package information, it halts with "Error 77 received from the Package Index Server. Please contact the Support Center."
I have manually downloaded and installed version 313-2008-3-13. As part of installation, it looked like it uninstalled the previous version and removed the settings. Despite this, I still get the same error.

I have same issue. I bought a T60P with XP pro a year ago. I have since installed Vista Business and also a virtual pc with XP pro and with Vista as host. I have XP pro (virtual) setup on my home network. I am wireless (with printer wireless) and all works well. I am running NOD32 and Outpost Firewall Pro on virtual (2007). When I installed ThinkVantage System Update all went well till I got same message as you did. ThinkVantage System Update works ok with host, which is Vista, but not on virtual.

Does ThinkVantage System Update 5.06 work on B540 AIO?

Can someone clarify if ThinkVantage System Update 5.06 can be used on the Ideacenter B540 AIO? Says in the ReadMe txt file that it supports Lenovo V/B/K/E Series. Thanks for any help.
Solved!
Go to Solution.

Thanks for the quick reply. Guess I have to use Device Manager to update drivers, etc. BTW the Warranty Info and Support & Download links for my country (http://www.lenovo.com/contact/sg/en/index.shtml) do not work. Think all support here is outsourced, which is why I'm grateful for this forum.

Runtime error when trying to use Thinkvantage system updater

I get a runtime error when trying to use the Thinkvantage system updater.Have tried it numerous times and this is the exact message:
"Runtime error!
Program:C:\Program Files\Lenovo\System Update\tvsu.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."
Can somebody please help me to get the Thinkvantage system updater working properly?
Thanks-George
This issue has since been resolved.Thanks-G

I'm getting the same error. I tried reinstalling system updater but it didn't help.

[T61p] ThinkVantage System Update has encountered a problem and needs to close....

Start System Updater and almost immediately (at 3% progress) get:
ThinkVantage System Update has encountered a problem and needs to close....
and it just won't run. All I can do is hit close.
I've removed it from the system, rebooted, cleaned the registry, rebooted,
reinstalled, rebooted and it just continually does this.
The system is totally up to date with Windows XP Pro SP3.
ThinkPad T61p
Mod 6459
Microsoft .NET Framewok 2.0 Ver: 2.1.21022
Any pointers? I'm about ready to drop-kick this thing for distance....
I did a search on it but nothing I saw seemed to fit what I'm seeing
Steve

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

What to do? Operating system update stalled - message installing software update less than a minute

What to do? Operating system update stalled - message "installing software update less than a minute" but that has lasted hour

Press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly to restart.

HELP: Compressor 3.0.2 Update refuses to install.

I needed to install DVDSP CONTENT so I used FCPS2 Installer Disk. Unavoidably, ALL apps were re-intalled before the content loaded. So I downloaded all the app updates. All updated fine except Compressor 3.0. The 3.0.2 Update refuses to install. And, Compressor refuses to fully start-up.
There is a Receipt PKG for Compressor 3.0, 3.0.1, 3.0.2, plus Qmaster_Frameworks.pkg 3.0 and Qmaster.pkg 3.0
Removing 3.0.2 doesn't allow either Compressor 3.0.1 or 3.0.1 to install.
1) Any idea what's wrong and/or a simple way of fixing?
2) Is there a way of Installing Compressor 3.0 from the Install Disk WITHOUT returning all the other apps to their original state?
< WHY on earth does the Install UPDATE versions that are obviously newer with older versions? >
3) Will Pacifist auto-remove the current version of Compressor or do I still need to TRY to do this manually?

Interesting. Check one thing for me. Go to your Control Panels, click on Software Update, and see if "Download important updates automatically" is enabled. If not, enable it, then click the Check Now button. This will download the file to your drive, and you should see it.
If you do this, and the file still isn't there, then I'm stumped as to why it isn't downloading. Like I said, I had this same issue on both my computers, and the same solution worked both times.
Let me know how this turns out.

2 ThinkVantage System Updates refuse to install

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