2 week wait for serial number to CS6 (education) help please?

Hi, I need help with this! I really dont know what to do next! i bought a copy of CS6 (education) over two weeks ago, when it (disc) arrived next day I logged in, created an account and emailed off relevant proofs and numbers. Nothing, three days later i phoned Adobe (UK) and (eventually) spoke to somebody who passed me on to the 'activation team', I was on hold for half an hour until I gave up. Next day i waited till 9am on the dot and tried again, was put on to activation team quite fast and spoke to a chap who opened up a 'case', and asked me to send all the documentation again, which i did. The next day I got an email saying that only one of the documents had arrived, strange thought i, however i sent them again. I could see that all the documentation was then there in the'open cases' section, so I waited, and waited...... it has now been two over two weeks since i bought CS6, I phoned Adobe again this morning, spoke to customer serviced who were very helpful, but still had to pass me on.......i waited for 42 minutes then hung up.
I really dont know what to do next, I even tried Adobe in the States, they said they could not help (I am based in the UK) I have been waiting so long that my course has actually finished!! Any suggestions anyone????

Hi porkerholic,
I apologise for the delay in providing the serial number.
I am getting the concerned team involved to expedite the process.
Do you have any Case number for reference?

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