2 weeks of bad connection and latency troubles gen...

Sorry if this is the wrong place to post this, it was in the connection issues one but I was advised I would get better help here
As I said I have been suffering with this problem now for over 2 weeks and its driving me mad! I'm not very tech savvy so forgive me if this isn't explained as well as it could be.....
So I have the white openreach modem and a black home hub, the hub has 3 solid blue lights constantly and the lights on the white box are solid too apart from a little bit of flashing from the dsl light... My issue is with my connection, its a very strange problem as the lights dont change which would tell me that the connection isnt dropping...but websites freeze up and have to be refreshed quite a lot to make them display, streaming is a joke and I struggle with the on demand on my bt vision too. I also play world of warcraft and have been able to log on about 4 times since this issue started and while logged on ms was over 8k! Usually though I cant log on full stop as it gets stuck on the "success" message or just simply wont open the launcher at all telling me it has failed to obtain patching information...I'm really mad about it as I pay a lot of money for Infinity and technical support on the phones keep fobbing me off cos they dont know whats wrong! Can anyone here offer any words of wisdom?

Ok here are the results I got
IP Profile for your line is -38710 Kbps
Upstream Rate IP profile on your line is - 10000 Kbps
So it still leaves me stumped because I swear it isnt working right! But theres no issues coming up on any of my line tests

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I all,
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This is what it says about error 2006
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
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2 weeks of bad connection and latency troubles gen...

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