20 days old curve 9360 scrollpad/trackpad is not working

Hi,
I bought Blackberry curve 9360 20 days ago through flipkart. From yesterday my mobile's scrollpad/trackpad is not working. What should I do now? If I visit any Blackbery service center will I get my mobile replaced. I am in Bangalore. My contact no: **Removed**.
Please call or mail me for suggestions/solution.
Edit: Phone removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

jaypee23 wrote:
Hi @mondi21,
Yup I did hard reset multiple times, but no use. I don't use phones when my hands are wet.
Thanks for the suggestion.
Atempt to boot in Safe mode and see if you can use the trackpad. See KB17877
Good luck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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Thanks for the Update ! I am sorry but if your Trackpad is not working even after Device Update I think you need to replace or repair that.But before that I would like you to simple test ,Try starting your Device on safe Mode and see if your trackpad works,If it works your Apps are responsible for that ,But if it did work even on safe mode then as I said you may had to replace your Trackpad.
KB17877 How to start a BlackBerry smartphone in Safe Mode
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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20 days old curve 9360 scrollpad/trackpad is not working

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