20 GB Zen Touch won't work at all

... and I've only had it for 5 days!! Last night I tried to play some music on it only to find:
- the touch pad isn't working
- to navigate i need to use everything but the touch pad
- it won't play any music at all
- I can't access the menu screen properly
I can't access the rebooting screen either. I've heard the "clicking" sound it makes and tried slapping it on the back but that didn't really help and I've also reinstalled the software.
I'm wondering if this has happened to anyone else at all, or did I just manage to buy a defecti've one? Anyone know how I can fix this? It was working fine for the past four days until it suddenly stopped working properly yesterday and now I'm just getting really mad/frustrated.

Sorry if youre already tried this but only thing i know of - not quite sure by your post
to access menu you have to stick a small object like a pin or paperclip into small hole situated on the bottom left of player. At same time hold down play this should bring up menu. Press either reboot or clean up or both if other doesn't work

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