20 GIG Zen Touch MP3 huge probl

I am just trying to install the cd on my windows xp computer and get this message on all the installtions:
"the application failed to start because LZ32.DLL was not found"
how the heck do I fix this and actually get to use my Mp3 player?
I called creative and they said it was a windows problem and to reinstall windows, so I now have 2 sets of windows xp on my computer and still the problem is not fixed. I have been everywhere and just want to download the software to get this thing working. Anyone know what I can do to remedy this problem? I am in dire straits over this issue, it sucks big time to have this and nothign to install on it to work except that classical crap pre-loaded on it
thanks,
scottMessage Edited by sho89mtx on 2-6-2005 05:36 AM

Scott,
I was searching through the internet for this error and I found this. You might want to check them out and see if it helps you.
As quoted from an Internet source.
LZ32.dll is a file needed by Windows to run the setup and apparently is missing from the system directory for some reason. You'll have to repair it using your XP installation CD (if you're using XP that is). I'll give you the steps needed to fix this problem but if you're unsure about what it is you need to do, it may be best to ask someone else to help you. Here's what I would do (for Windows XP):
Locate the lz32.dll in your c:\windows\system32 directory. If it's not there, that explains why it won't work. If it is, the file might be damaged. Now find the file "LZ32.DL_" on your Windows XP CD (should be in the I386 directory) and use a program like Winrar or 7-Zip to extract the lz32.dll from that file. Overwrite the old lz32.dll with the new one, and see if the setup.exe works.
Jason

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