20 gig zen touch software not able to load

I've had the problem of everytime I tried to install the sotware I get this message:
"application failed to load because LZ32.dll was not found"
So I called tech support and they said it was a windows problems and I needed to reinstall windows, well I have a fresh new windows, deleted the old ones and it still doesn't work.Since I'm obviously not gonna get the software to load no matter what, what all software Do i need in order to use this thing? Is there anyway I can get it to install some other way, I have tried everything, Please help me., I'm so frustrated I'm about to throw this thing out of a window!
thanks,
scott

Duplicate thread.

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