20% off GCU did not apply at register

Had an issue today when I went to pick up my Forza Horizon 2 pre-order. Even though my rewards info was accepted in the system, the 20% GCU did not get applied to my purchase. The cashier had no explaination to offer, other than "they are changing that program to have different offers now." I knew that was completely pulled out of left field, so I asked her if anyone else had this same issue today. She said that, yes, a few people also had the same thing happen.
My 'My Best Buy' account info is listed on my receipt, so I don't understand why GCU didn't get applied. I did receive my DLC code, so that is a plus. Please help. thanks

Hey once again jeremygary,
If you believe your Gamers' Club Unlocked discount did not apply to your purchase, then you will need to return to your local store's customer service desk when you have the chance to do so. An on-site rep should be able to re-ring the sale, making sure that any applicable discounts and promotions are properly applied. If you have any additional questions, remember that you can always ask to speak with a member of the on-site management team.
Thanks for reserving your copy of Forza Horizon 2 with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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See my response to your other post.

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GCU Discount not applied on purchase

I bought the Gamers Club Unlocked card online and took it into the store to activate it. After activating, I bought 1 game and preordered another (paid in full) game in store, using a $15 RZ certificate for part of it. I asked the cashier if it took off the 20% for Gamers Club, and he said he thinks the RZ certificate "supercedes" the Gamers Club discount. I didn't believe this was true, but didn't have time to argue and/or wait for a manager to try to figure it all out. First, is this true? I don't believe it is, because that wouldn't make much sense. Second, is there are way I can get the discount applied on those two games? If not, I can just return them and fix the GCU issue and rebuy them. If I do this, do I get my $15 RZ certificate back, or is that lost forever? Thanks!

Hello midwestpunk24-
I’m glad to hear you joined the elite of the elite by purchasing the My Best Buy Gamers Club Unlocked membership. Unfortunately, it sounds as though the store associate wasn’t completely up on how the program works and for that I apologize.
If the membership is activated correctly at the store, you should see the 20% discount on the new game and you should also be able to apply a rewards certificate to the purchase as well. With pre-orders, since you are not actually buying a game yet, the discount is applied when you pick up the game; in addition, reward certificates are not able to be used on a pre-order, so this transaction may have been tricky.
However, the main issue that I see is that it appears the GCU was not activated correctly, which is why you most likely did not see the 20% discount. If you can send me a private message with your full name, My Best Buy membership ID number and the BestBuy.com order number starting with BBY01 that had your GCU membership purchase on it, I can look further into this.
You can send me a private message by logging into the forum and clicking on the button across from my name on this signature.
Thanks!

Scheduled Discount mentioned on the AP Invoice, did not apply the discount

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Hi,
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GCU 20% off on game not applied

i went to best buy today and got halo wars and my 20% off never applied. they even scanned my card first. so i told the cashier that i'm GCU i should get my 20% off. so he asked one of the guys and he said only on new games not games on sale. that makes no sense but he said he knows the rules and regulation. so i said whatever and left. so my question is is he right and if he is nt what shouls i do to get my 20% off.
thanks

Hello oliver2788,
Thank you for purchasing your games from Best Buy, and thank you for being an Unlocked member. I'll be happy to answer your questions today.
The Unlocked discount is set up to stack with sales prices on new games, so I am sorry that you were not awarded this bonus in the store when you purchased your game. As your My Best Buy card was scanned into the transaction, my guess is that the register simply wasn't communicating with the My Best Buy program as it should.
I would be happy to discuss the missing bonus with you, and I will send you a private message with more information. Please watch for that message shortly.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

GCU discount did not applied to purchase.

I ordered a brand new game a few days ago and just noticed that GCU 20% off discount wasn't taken off. I'm 100% positive I was logged in when I made the purchase.

Hi there O_O,
It's awesome to hear you purchased a new game recently, although I'm sorry to hear you may not have seen the 20% discount applied as anticipated. Using the information you registered with the forum, I was able to locate your order. It appears the game you purchased was part of our Save $20 on Select Sony Video Games offer, so you wouldn't have received both the $20 off and 20% discount. I apologize if this wasn't how you anticipated the offers to apply. If you should have any other questions, please let us know.
Regards,

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GCU membership not applied to online account

A GCU membership was purchased using my account, however it is not tied to my online account. The card was used in store and the discount was received on a new game. I also see the purchase in my purchase history on my online account. What could be going on here?

Hello dragonpark,
We need to fix this now to get you the Gamers Club Unlocked benefits! So it's fixed.
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
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GCU 20% discount was not applied to purchase

Hi--
I purchased two copies of Nintendoland with a Luigi Wii Remote Plus and my GCU 20% discount did not apply since it's a special game+hardware bundle. Please let me know the info needed to apply the discount (should be a $12 refund).
Thanks!
Solved!
Go to Solution.

Hi riptidewahoo,
I've replied to the private message you sent earlier this week, so please make sure to check your private messages when you can.
cbonet,
Thanks for reserving your copy of Assassin's Creed: Unity with us!
Based on available information, it looks like the GCU discount wasn't applied to your order because your membership expired in February of this year. If you've renewed since then, then I would ask that you send me a private message with the Customer Service PIN from the bottom of your receipt so I can further investigate.
To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

20% off GCU did not apply at register

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