$200 turned into $36 iphone 4s trade in for iphone 6 promotion. LIARS!!!!

I recently purchased the iphone 6 along with trading in my perfectly fine iphone 4s under the guise of getting a $200 Verizon Credit.  Boy was I lied to.  I got $36.  No explanation, no i'm sorry.  When you call the 877.247.3846 phone number it disconnects you.  When you call Customer Service they tell you they can't do anything about it and to call the Recycling phone number, which hangs up on you.  I have never been treated this bad.  My phone service is $300 a month.  This is just plain lunacy.

I had the same thing happen to me.  I bought a IPhone (pre order on line)  Received my phone and turn in package the same day.   I was promised a $200.00 gift card  for my IPhone 4s.  It turned into $36.00.  They said I did not follow the instructions and clear my phone.  I took a photo of the clear set up screen which comes up once you phone is cleared.  They then told me I did not clear the cloud.  That was not in the instructions.  I followed them step by step and they said I would hear something in two weeks.  I am tired of dealing with them.  We pay big money for our plans and this is how they treat us.  I think I need to get ahold of the head CEO.  They try to tell you that it is not their company and is contracted out.  I am sorry it still reads (Verizon Turn in Service).  If it has your name on it.  I feel it is your responsibility.

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