2007B PL20 upgrade issue

Hi all experts,
i am upgrading a customer from 2007B PL14 to PL20. However, i am stucked at the very first step of upgrading Server Tools, when i keep encounter an error saying
"Error Accessing Parser.DLL ........................ "
i read all related topics in this forum, and i go ahead to download
Microsoft Visual C++ 2005 Redistribution package x86
Microsoft Visual C++ 2005 Redistribution Package SP1 x86
After installation of both package, i still encounter the same error when upgrading Server Tool.
What other things that i missed?
(Note: my customer is running Windows Server 2008 Stamdard Edition 64-bit)
thanks in advance.

Hi Taw......
Go to Control Panel> Add or remove program> Uninstall SAP B1 Pre Requisites.
Once uninstall then run the upgrade setup. Your problem will be solved. Because this error comes because your pre requisit DLL got currupted.......
Regards,
Rahul

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