2008 R2 Remote Desktop Services Problems With Older RDP Clients

I recently deployed a new 2008 R2 server to serve as a Terminal Server (Remote Desktop Services) for about 30 people. The new server is replacing a 2003 server. I expected the new machine to be a considerable upgrade and was looking forward to happy people
and less problems. Reality is I am finding several unexpected headaches - discouraging considering the amount of money we have spent on the new machine.
Most of the users connect via HP thin clients, they are the T5510, T5520 and T5530 thin clients. What I have found is performance issues when connecting via these thin clients. I believe the RDP client on these thin clients is RDP 5.5 or earlier. And I do
not believe it is possible to upgrade the RDP client version on the thin clients - I guess they are to be seen as "disposable".
The performance issues are: black blocks appearing when connected - and I have deselected bitmap caching - makes no difference. When typing in certain places the display of the typed characters could not keep up with the user. And lastly I have a weird thing
that just popped up today; where if the user goes to Google it freezes up their entire environment - I cannot even remote control the user/session - why this came up today and was not a problem before I am not sure.
With all of the above issues I have found that the problem goes away or does not exist if I connect to the server using an RDP client on an XP or 7 computer. So I have to conclude the RDP client is the problem.
Does anyone have information on this? Is there anything I can do as far as configuration on the server to allow me to use these older RDP clients? Do I have any alternative other than buying new thin clients?
thanks!

From your description, I also agree that the problem may be in the top RDP client.
1.
HP Compaq t5510 Thin Client:
Operating System: Microsoft Windows CE.NET
RDP Client: Remote Desktop 5.1 Add-On
2.
HP Compaq t5520 Thin Client:
Operating System: Microsoft Windows CE 5.0
RDP Client: Remote Desktop 5.5 Add-On
3.
HP Compaq t5530 Thin Client
Operating System: Microsoft Windows CE 5.0\6.0
RDP Client: Remote Desktop 5.5 Add-On
We can try to optimize two ways.
1.
Upgrading Driver – Network for Thin Client
(1) HP Compaq t5510 Thin Client:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=420576&prodTypeId=12454&prodSeriesId=420575&swLang=13&taskId=135&swEnvOID=1054
(2) HP Compaq t5520 Thin Client:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=500833&prodTypeId=12454&prodSeriesId=500832&swLang=13&taskId=135&swEnvOID=2051
(3) HP Compaq t5530 Thin Client
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01087297&prodTypeId=12454&prodSeriesId=3341951
Upgrading RDP to the latest version of HP Web site.
Let thin clients use to connect to the Remote desktop server with low load.
(1) Open the Remote desktop client in customer’s Thin Client
(2) Click Advanced option. In choose your connection speed to optimize performance area, you can select the low load option. For example, modem(56kbps).
I noticed that you have deselected bitmap caching in Remote Desktop Client options, but makes no difference. You can try again. Then please remember disconnect idle sessions and rational allocation of resources in Terminal Server.
Technology changes life……

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Hello Pavan -
Thanks for contacting Microsoft Support. I'm researching this for you and request you to please send me mail at dochelp @ Microsoft dot com so that I can share tools and techniques to collect some traces and analyze.
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Hi
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Hi,
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http://support.microsoft.com/kb/2477176
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Windows 2008 R2 Remote Desktop Services - user profile path not working

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Hi,
Thank you for posting in Windows Server Forum.
Do you have RD Gateway setup in your environment?
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Windows 2008 R2 Remote Desktop Service Role pickup 2012 RDS License Server.

I am installing Citrix onto a Windows 2008 R2 server as part of this I need to setup the RDS Role on the same box and then point it to the Windows RDS License server.
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Hi Steve,
Thank you for posting in Windows Server Forum.
Yes, agree with TP’s comment. You can also check below interoperability matrix link for details.
RDS and TS CAL Interoperability Matrix
http://social.technet.microsoft.com/wiki/contents/articles/14988.rds-and-ts-cal-interoperability-matrix.aspx
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To install Remote Desktop Services User CAL on Windows Server 2008 R2 Enterprise Edition with SP1

Dear Sir,
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Hi,
1. Install Remote Desktop Session Host and Remote Desktop Licensing Role Services using Server Manager.
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Terminal Services (TS) or Remote Desktop Services (RDS) scenario clarifications

Dear Support,
Question:
Do I still need to purchase RDS CALS license? or can use MSDN CALs in the Terminal Server?
Due to MSDN subscribers are End users, do not use Production Data and have to demo their developed applications to other End users group.
Scenario:
1. Use only Remote Desktop Session.
2. End users are MSDN Subscribers. (Although stated by Microsoft End users are non MSDN subscribers)
3. End users demo applications to End users.
4. End users develop their applications and have to demo to other End users group.
From MSDN link:
Client Access Licenses for Terminal Services
With an MSDN subscription, you are allowed to provide end users access to Internet demonstrations of your programs via Terminal Services (Windows Server 2003 or Windows Server 2008) or Remote Desktop Services (Windows Server 2008 R2). Up to 200 anonymous
users can simultaneously access your demonstration this way. Your demonstration must not use production data. MSDN subscribers are licensed to demonstrate their applications to end users,
but Terminal Services (TS) or Remote Desktop Services (RDS) is the only scenario where end users without an MSDN subscription can interact with the demonstration application while the software is licensed through MSDN subscriptions.
Accessing CALs
MSDN subscribers can access CALs for demonstration purposes through the
Product keys page of MSDN Subscriber Downloads. Please access the documentation resources online for assistance with the
Terminal Server activation process. If you have any questions, please visit the Microsoft
Terminal Services forum.
Mary Lee

Hi
Please call the licensing to be sure. In the USA (866) 230-0560 or
[email protected]
Regards, Philippe
Don't forget to mark as answer or vote as helpful to help identify good information. ( linkedin endorsement never hurt too :o) )
Answer an interesting question ? Create a
wiki article about it!

User profile vs Remote Desktop Services Profile

On a Windows 2008 R2 Domain Controller, if you open properties of an user account, you'd see
a Profile Tab as well as Remote Desktop Services Profile Tab.
I found this very confusing, can any one tell be the key difference between those 2?
If I don't specify Remote Desktop Services Profile path, when I logon to Remote Desktop Server, it seems take user's
romaing profile.
Anyway, please advice.
Thank you.

Hi,
Thank you for posting in Windows Server Forum.
The profile tab of the user properties window allows you to configure user profile, logon scripts and home folder details for the user object. It is very useful when you have to allow your user access the same environment and data irrespective of the machine
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Active Directory User properties – Profile tab
Remote Desktop Services User Properties
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Remote Desktop Services sessions because many of the common options that are stored in profiles, such as screen savers and animated menu affects, are not desirable when using Remote Desktop Services.
Manage User Profiles for Remote Desktop Services
http://technet.microsoft.com/en-us/library/cc742820.aspx
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http://blogs.msdn.com/b/rds/archive/2009/06/02/user-profiles-on-windows-server-2008-r2-remote-desktop-services.aspx
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Audio service hangs on Windows Server 2008R2 with Remote Desktop Services

Hello!
I have some terminal servers on Windows Server 2008R2. Users have the ability to use web browsers (IE, Firefox) with the included Flash Player, IM clients / Internet
telephony (Skype, ICQ), Windows Media Player, Office, and a specific internal software (works with MS SQL). I have the following problem: the Windows audio service hangs up that leads to hangup of all programs which use it, such as: any sites in Internet with
a flash content (in all browsers), ICQ, Skype.Even logging out the session hung when tried to lose a sound. It's impossible to stop or restart service from the services.msc the service just hang with status "restarting". To stop service I terminate svchost
process. As soon as the audio service is stopped - all programs start to work correctly (certainly without a sound). This problem appeared not suddenly - periodic hangups of programs on servers were marked long ago (more than half a year), but not directly
were connected to audio service, especially there were they rather rare (on the average once a week - two) and were corrected by server reset. The error message:
Error container , type 0
Event name: AppHangXProcB1
Reply: No data
Ident CAB: 0
Problem signature:
P1: iexplore.exe
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P8:
P9:
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shall suggest an idea about a sound service, but in Event Viewer has no Windows Audio events.
Recently I updated Skype to the last version 6.0.66.120. Before was 4.2.35.155 because versions 5хх on Windows2008R2 with the Remote Desctop Services actually don't
work, if users at the server more than one or two. We checked the sixth version by the test machine with the terminal environment and very were delighted to its normal working capacity. However after installation of this client on production servers it appeared
that hangups of programs on servers began to occur on the average time at an o'clock in case of an average daily load (about 20 users on one server). If you have worked one or two users, problems weren't watched. Internet search led me to the support page
Skype, where the Windows 7 x64 user faced a similar problem in the fifth version of the program. But the solutions proposed by the support team does not help me. In addition, I found the advice to disable enhancements in the properties of the playback device,
but it is impossible for the "Remote Audio" device.
At the moment, on servers where I updated the Skype, I disabled the audio service. If within a reasonable time, I do not find a solution, I will have to revert
to an older version of Skype, but I would like to solve the problem completely.

Enable the Allow audio and video playback redirection Group Policy setting
To allow audio and video playback when connecting to a computer running Windows Server 2008 R2, you must enable the Allow audio and video playback redirection Group Policy setting. The Allow audio and video playback redirection Group Policy setting is located
in Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Device and Resource Redirection and can be configured by using either Local Group Policy Editor or the Group Policy Management
Console (GPMC).
For more information about Group Policy settings for Remote Desktop Services, see the Remote Desktop Services Technical Reference (http://go.microsoft.com/fwlink/?LinkId=138134).
Is this policy applied? Refer:
http://technet.microsoft.com/en-us/library/dd759165.aspx
Also, have you tried update the audio device driver for this terminal server?

Can't log on with administrator user by finding the message "The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on.

Hi,
Now, my Windows 2008 R2 Enterprise server are running in the domain. It have problem about some one in my team have remote my server with the user administrator while I'm remote it now. It make my session loss. I tried to remote it again but I found
the message at the log on screen about "The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on."
Now, nobody can't remote with administrator user into this server. I have check the application log. I found the error message like this.
++++++++++++++++++++++++++++
Source: Desktop Window Manager
Event ID: 9003
Detail: None The Desktop Window Manager was unable to start because a composited theme is not in use
++++++++++++++++++++++++++++
Source: Microsoft-Windows-Winsrv
Event ID:10002
Detail: The following application was terminated because it was hung: mmc.exe.
++++++++++++++++++++++++++++
Source: Microsoft-Windows-Winsrv
Event ID:10002
Detail: The following application was terminated because it was hung: javaw.exe.
++++++++++++++++++++++++++++
Source: Microsoft-Windows-Winsrv
Event ID:10002
Detail: The following application was terminated because it was hung: Explorer.exe.
++++++++++++++++++++++++++++
Source:Desktop Window Manager
Event ID:9009
Detail:The Desktop Window Manager has exited with code (0x40010004)
++++++++++++++++++++++++++++
Source:Microsoft-Windows-Winlogon
Event ID:6005
Detail:The winlogon notification subscriber <Sens> is taking long time to handle the notification event (Logoff).
++++++++++++++++++++++++++++
In addition, I can log on this server with other user but I can't log off by it's showing the message "please wait for the system Event Notification service". Normally, the problem can solve by reboot the server. But how can be solve this problem
by we do not reboot the server?

Hi,
The cause of unable to remote back to the server seems to be services hung, please try to reset session as the article below guides to see if it works:
Windows Server: Remote Desktop Error: The task you are trying to do can't be completed because Remote Desktop Services is currently busy
http://social.technet.microsoft.com/wiki/contents/articles/28636.windows-server-remote-desktop-error-the-task-you-are-trying-to-do-can-t-be-completed-because-remote-desktop-services-is-currently-busy.aspx
If the issue can always be re-produced, then I would suggest you fully patch the system.
More information for you:
The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on
https://social.technet.microsoft.com/Forums/windows/en-US/c58bfbd5-1d63-47e3-a489-6d8c8778b76b/the-task-you-are-trying-to-do-cant-be-completed-because-remote-desktop-services-is-currently-busy?forum=winserverTS
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Remote Desktop Services Printer Redirection with easy print not working as Desired

Hi,
I have a Terminal Server Farm with a number of Windows Server 2008 R2 Remote Desktop Session Host Servers in the Environment. There is also a RD Gateway server which is used to connect to the RD Session host servers in the environment. We
had configure the policy "Use Terminal Services easy Print Driver First" for all the RD Session Host servers. Everything was working well untill a couple of users Complaint about slow printing on Easy Print. While trying to troubleshoot the issue we came
to know that when we by-pass the RD Gatewat and make a Direct connection to the RD Session Host Servers we are able to Print Really fast using Easy Print. Only When we use the RD gateway server we get the problem with the Printing.
As we could not get through this problem and we are not in a condition to by-pass RD Gateway for connections we decided to put the TS Easy print Driver as a Second option. We went ahead and identified the 3 printers for which printing was slow. we
Installed the Drivers for the same printers on all the Terminal Server and Disabled the policy "Use Termianl Server Easy print Driver First". After this we were able to print fast on the 3 printers having Slow printing issues. All the other Printers were using
Easy print.
After a day we realised that there were more than 20 drivers for Different printers installed in the Print Server Properties. We started getting viered problems with the Printing on all the Terminal servers like, Print Spooler Service Crashing, Hanging,
Users not able to redirect printers at all. To avoid this we Removed the Driver Packages but they came back the very next day.
I am not sure what could be causing this kind of behavior. I would really appriciate if someone can help he with these two problems
1) Easy print Working Slow only when using RD Gateway Server
2) Printer Drivers Getting installed on Terminal Servers when Easy Print Policy is disabled.

1) Easy print Working Slow only when using RD Gateway Server
> Difficult to track down especially through forum. Looking for some known issues/hotfixes
954743 FIX: After you apply hotfix 954744, printing performance may be significantly slower when you print documents by using Terminal Services Easy Print
http://support.microsoft.com/?id=954743
The Remote Desktop Easy Print (RD Easy Print or TS Easy Print) uses the XPS print driver that ships with .NET Framework.
2) Printer Drivers Getting installed on Terminal Servers when Easy Print Policy is disabled.
> If Easy print is not the first driver then it installs the driver if they are InBox drivers
> If these are non-inbox drivers - This is because administrators are RDPing to the server from another PC with several printer/drivers installed.
When they RDP with printer redirection enabled, the drivers get automatically installed.
To avoid this, either turn off printer redirection at server level from RDP-TCP properties - might not be feasible if users need redirected printers
Else make sure that when admins RDP, printer redirection is turned off so that drivers are not automatically installed
This was a major issue in 2k3, i havent tested it in 2k8 though
This behavior is related to the change you made in Easy print driver behavior
Sumesh P - Microsoft Online Community Support

Windows 2008 Remote Desktop Services - Word Spell Check

We are running Windows 2008 servers on our network with remote desktop services (terminal services). We currently experiencing a challenge with Word 2010. The spell check feature is not working, when you try and run it gives an error "Microsoft Word
can't check the spelling or grammar in this document. An error occurred and this feature is no longer functioning properly." After about 5 clicks it comes up with Cannot find the proofing tools for English (Australia). It eventually it works, need to
get it to work the first time. I have searched all around but can't seem to find the answer.

I'd try them over here.
Word
2010 forum on Microsoft Answers
Word IT Pro forum on TechNet
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Windows Embedded 8.1 Industry Pro Application Launcher Remote Desktop Services Feed VDI with Windows Store Remote Desktop Client

I wanted to make kiosks which are joined into a domain and set up with an Remote Desktop Web Feed with VDI Desktops (to support Single Sign On and minimize configuration needs on the client side). And I wanted to lock those Clients to launch only the Remote
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Hi,
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Best Regards.
Jeremy Wu
TechNet Community Support

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