2010 iMac with gray screen

How can I reboot an iMac with a gray screen and no activity?

Mac OS X- Gray screen appears during startup

Similar Messages

IMac with gray screen (one seen during display not the one with an apple)

I have an imac with a gray screen (not the gray screen with apple that you get for hard drive/motherboard trouble)
Someone said it may be the video card but Idk if that is right.
Let me know if you can help!
Thanks!

IMac has gray screen with spinning wheel, but cannot login

After power failure last night, iMac has gray screen with spinning wheel when turned on, but does not go to login screen.

Having the same problem myself. iMac locked up and I had to hold the power button to turn it off. Ended up with the apple logo screen and spinning wheel. I tried the disk repair and got the same message as yourself, in that it couldn't repair it.
I linked up an external hard drive and installed OSX on it and booted from it. I was able to recover some files, but most I couldn't. I'm currently giving it a one pass erase in the hope (long shot) that a complete pass through the hard drive will show up any faults. Has anyone had this problem and been able to continue using the same hard drive? I really don't relish the thought of having to send it off to be replaced :-/
Assuming that the erase goes well I plan to put OSX back onto it and then run disk utility from directly on the drive and see if any faults show up. I'm kicking myself for not taking advantage of TimeMachine, but we live and learn.

Fusion Drive on a 2010 iMac with 2tb HDD & 256gb SSD

Hi,
well basicailly the title says it all!
I have a 2010 iMac with the 256gb SSD and 2TB HDD which to me seems like it would be great option for the Fusion Drive...
Does anyone have any ideas on how I could make the drives work like the new Fusion Drive?
I've seen the Macworld Tutorial on a DIY Fusion Drive but i'm still not sure if doing that will work in the same way as the preinstalled 2012 iMac Fusion Drive... I know that Mac OSX will treat the combined drives as one, but in terms of moving files depending upon their usage is another matter.
If the Macworld step by step is followed will Mountain Lion handle frequently used files / apps like the apple presentation states or will it just use the drives as one and not increase the performance of my machine?
Any help on this would be much appreciated, especially if anyone has followed the Macworld steps etc!
Thanks
Darren

Thanks fir the reply, I thought with the fusion drive the SSD and HDD were two seperate storage devices seen by OSX as one volume, and the software determins where the files most used will be placed and accessed from.
I've read a bit about this here;
http://macs.about.com/od/diyguidesprojects/ss/Setting-Up-A-Fusion-Drive-On-Your- Current-Mac.htm
but would be great to hear first hand experience!!
With this DIY approach it appears that the same functionality of the 2012 iMacs is achieved but simply not using the older Disk Utility, but a newer version only included on the newer models...

2010 iMac with thunderbolt display

Guys,
I'd like to extend my 2010 iMac with a second 27" display. Initially I was considering going for a 27" thunderbolt display as this is the only display type that us still for sale. However, from browsing the forum, I understand that the 2010 iMacs have a mini display port which is unable to drive a thunderbolt display, is this correct? If so, what are my options for a matching 27" monitor?
I was thinking of the following options but I would like to have someone confirm the possibility.
1) use a mini display port to thunderbolt adapter: does this exist? Would it work? If not I would say apple removes additional sales because people are not going to update their iMac just for a thunderbolt port, they will get a non apple monitor to play nicely with their iMac.
2) more expensive, but use a new thunderbolt iMac and use the old iMac *** an external display: I read on the forum somewhere that thunderbolt devices can output to mini display port displays using mini display port cables. Is this true? If so, would I be able to expend my desktop this way?
3) can I still buy a new mini display port 27" cinema display to match my 2010 iMac?
Thanks

The 27" Cinema Display is still available new from the online store, would be perfect for you. Also, don't be afraid of the refurb models available as well. Good way to save some money and get the same warranty coverage as new. Typing this on a 27" refurb iMac. Love it and saved a ton.

How to add a SSD to 2010 iMac with 1tb drive

How to add a SSD to 2010 iMac with 1tb drive? I have a mid-2010 iMac with 1tb HD and would like to either replace the HD with SSD -or- add 256 or 400gb SSD to maybe the Optical Drive and use it as the boot drive. Is this possible with Model 11,2? i thought i\I'd read it was, but recently am reading my system is too old - OWC have SSD drives for newer models not Model 11,1 -or- 11,2

Any SATA SSD will work, whatever you are reading is incorrect.
You have 2 choices with this model-install the SSD in place of the HDD or the Superdrive.
If you are installing in place of Superdrive you will need some form of SSD Caddy-these can be found on the cheap at places like eBay, also OWC sell one called the DataDoubler.
Guide:https://www.ifixit.com/Guide/Installing+iMac+Intel+21.5-Inch+EMC+2389+Dual+Hard+ Drive/8643
If installing in place of old HDD you will notice that the propietary Temperature Sensor will not fit on the new drive, you will need to replace this with a sensor such as this or this
You will also need a 3.5inch to 2.5inch drive adaptor such as this
Guide: https://www.ifixit.com/Guide/iMac+Intel+21.5-Inch+EMC+2389+Hard+Drive+Replacemen t/6284
If you still have doubts contact OWC as mentioned above, I would start deciding whether your Superdive is needed or if you want to swap out the HDD.
Hope this points you in the right direction

"Which Firewire cable should I purchase to connect a late 2006 Intel-based iMac with a 400 port to a Mid 2010 IMac with an 800 port?"

“Which Firewire cable should I purchase to connect a late 2006 Intel-based iMac with a 400 port to a Mid 2010 IMac with an 800 port?”

To connect both iMacs, you need a FireWire 400 to 800 adapter, and a FireWire 400 cable, so you will be able to connect both Macs

I have a mid 2010 iMac with an upgraded i5 processor, however mirroring still doesn't work. What's the deal?

I have a mid 2010 iMac with an upgraded i5 processor, however mirroring still doesn't work. What's the deal?

You did not look at Mountain Lion's Tech Spec's, click www.apple.com/osx and click the Tech Specs tab. That information has been posted for months.

Recovery disk with a 2010 iMac with yosemite

How do i make a recovery disk for a 2010 iMac with yosemite
thanks
leon

Make Your Own Yosemite Installer
After downloading the installer you must first save the Install Mac OS X application. After the installer downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the leftside list. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list.
Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.)
Click on the Erase button.
Open the Terminal in the Utilities folder. Copy and paste the following command line in its entirety into the Terminal window.
sudo /Applications/Install\ OS\ X\ Yosemite\ Developer\ Preview.app/Contents/Resources/createinstallmedia --volume /Volumes/Untitled --applicationpath /Applications/Install\ OS\ X\ Yosemite\ Developer\ Preview.app --nointeraction
Press RETURN, enter admin password (will not echo to the window) then press RETURN again.
You need to have the installer in your Applications folder or change the paths in the above command line.
Wait for the process to complete which will take quite some time.

Can someone help me with my 27" iMac's Gray screen with 5 Pink Vertical Line Problem?

Hi there,
I'm new to the forums, but I have a serious problem with my nearly 4 year old iMac 27" model.
I was using my iMac one evening and then suddenly everything displayed on the screen gets immediately pushed to the left of the computer screen. Then after a minute, my screen turns a solid gray, displaying no dock, no header bar, no options, and the keyboard and mouse suddenly disconnect.
When I turned back on my computer, it seemed to boot up perfectly normal. The normal gray start-up screen displays:
Then it displays the Apple logo and begins to spin the loading circle icon below it. But this time it adds 5 vertical pink lines down the screen from left to right. They stay in place the entire time:
And then when the login screen finishes loading, instead of bringing up my Account and my Password text box, it displays just a solid gray screen with the same 5 pink vertical lines on it, as shown below:
I've let it set for a half hour and nothing changes. During this time the keyboard and mouse seem to be disconnected, nothing seems to work with the screen or the computer itself. I hold the on/off button on the rear, turning it off and then on again. The same process happens with the boot up, the Apple logo appears, then the spinning loading icon below it, and then the vertical bars appear and the Apple logo and spinning icon disappear.
Is this a problem with the screen that an external monitor hooked up to it might fix, or is it a graphics card problem? I didn't buy the extended warranty package for the computer and it's roughly 3 1/2 years old.
Any idea what might cause this and how it could be fixed in the cheapest way possible?

I have the same problem since yesterday evening.
My google research found this:
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support
Maybe this is our problem. My iMac fits into this category.

Imac freezes with gray screen after mavericks update

I was updating my imac system and it is frozen in a gray screen, like it is restarting.
It's been twenty minutes and it didn't restarted.
What can i do if it don't restart anymore?
All my work data is on that imac.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

When trying to launch (D)iagnostics, iMac shows gray screen with lightning bolt and USB icons

Just in time for my birthday...
Mid 2011 iMac with 10.6.8
Occasionally its fans would rev up to the maximum and stay there until computer is restarted or put to sleep. But today the fans were blowing (albeit more moderately) from the start. Previous solutions would not help and iMac would even put itself to sleep after a minute or less.
Resetting SMC didn't help, so I've tried to launch AHT while pressing D during the boot. It worked in the past, but now it showed gray screen with these two icons jumping around. On top of that, I couldn't find find both OSX and Drivers discs (facepalm). Luckily I had Lion install disc, so with it I launched Disk Utility and verified the disk. HDD itself passed, but OS partition was declared unrepairable and in need of format.
I have Time Machine, so I happily formatted and started installing Lion. But during install, every few minutes or even less, computer would go to sleep again. Despite that install managed to continue, but when it got to "Downloading additional stuff" part, progress stopped and countdown even started to go UP minute by minute.
I figured that every time iMac went to sleep (because probably it thought it was overheating) download had to start again and it would never finish. So I cancelled and restored Snow Leopard system from Time Machine. After booting from HDD, I verified it and it passed. But Diagnostics still won't launch.
Any ideas?

Apple Hardware Test comes installed on the hard drive by default, but it's deleted when you erase the hard drive or you upgrade OS X.
In your case, you need the Mac OS X DVD. If you haven't got it, call Apple to get replacement discs > http://support.apple.com/kb/HE57
After getting the DVDs, insert the Mac OS X DVD and press D key while your Mac is starting to start Apple Hardware Test. Remember to run an extended test

IMac won't boot with install CD with gray screen

A couple of weeks ago I turned on my computer and couldn't get past the gray screen (with no Apple logo). I couldn't boot in safe mode, and had to boot with software install disc. I recently had to unplug my computer for a move and when I turned it on I had the same problem. Unfortunately after resetting PRAM nothing happened, and I couldn't boot in safe mode. Then I tried booting with disc pressing C during startup, and it sounded like the disc was reading ( I could hear it spinning), but I still had nothing but a gray screen. Also tried booting with recovery disc that comes with Apple Protect Plan and couldn't get past gray screen. After I leave the computer on for a couple of hours I get the folder with question mark flashing. Can anyone help?

den.thed,
Thanks. I tried the sleep method, but if I were listening to music through my Apple TV or was watching multiple movies, the IMac would shut down or go to sleep after 3 hours and sometimes that became a real bother. I have a HD with just my music from ITunes on it and then I have a new 1 TB HD that I have nothing but movies on it. Those are the 2 I want to leave on at all times, but the machine would freeze if I had both plugged in. Thanks!

Mid 2010 MacBook pro gray screen beeps no startup

Hello,
My mid 2010 MacBook pro will not startup. What I get is the startup chimes with white or gray screen. Then some beeping and clicking starts. Will not boot remotely from FireWire drive.
I'm thinking it might be ram based on what I have read so far as opposed to a hard drive crash.
Any ideas?

The number of beeps should tell you what the problem is.
http://support.apple.com/kb/HT1547

My 2010 iMac with Mavericks 10.9.2 is very slow. How do I fix?

I have tried the usual stuff: disk permissions repair, SMC reset, PRAM reset, dragging caches to trash, restarting computer, etc. My internet connection and speed is good. Computer is mid-2010 i3 iMac with 10.9.2 OS, 12GB RAM, and there is plenty of unused space on my HDD.
The computer is very slow to start applications and load web pages. I ran Etresoft as some have suggested and the report is below. Any help is appreciated. Thanks.
Hardware Information:
          iMac (21.5-inch, Mid 2010)
          iMac - model: iMac11,2
          1 3.06 GHz Intel Core i3 CPU: 2 cores
          12 GB RAM
Video Information:
          ATI Radeon HD 4670 - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:6:34
Disk Information:
          WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (172.87 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5680H
USB Information:
          Apple Internal Memory Card Reader
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
FireWire Information:
          Iomage HDD unknown_device 800mbit - 800mbit max
                    disk1s1 (disk1s1) <not mounted>: 32 KB
                    Time Machine (disk1s3) /Volumes/Time Machine: 1 TB (125.26 GB free)
Thunderbolt Information:
Startup Items:
          ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
          ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
          [System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
Launch Agents:
          [System] com.cisco.anyconnect.gui.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [System] com.hp.messagecenter.launcher.plist 3rd-Party support link
          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
          [System] com.rosettastone.rosettastonedaemon.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] net.optimum.iptv.optimumapp.agent.v3.plist 3rd-Party support link
User Login Items:
          Microsoft Database Daemon
          Dropbox
Internet Plug-ins:
          DirectorShockwave: Version: 12.0.4r144 - SDK 10.6 3rd-Party support link
          o1dbrowserplugin: Version: 5.1.7.17873 3rd-Party support link
          Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.2.1.11 3rd-Party support link
          OfficeLiveBrowserPlugin: Version: 12.3.2 3rd-Party support link
          PandoWebInst: Version: 1.0 3rd-Party support link
          AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          CitrixICAClientPlugIn: Version: 11.2.0 3rd-Party support link
          googletalkbrowserplugin: Version: 5.1.7.17873 3rd-Party support link
          AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
          npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
          InvisibleHand: Version: 3.9.37
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Citrix Online Plug-in 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Java 3rd-Party support link
          MacFUSE 3rd-Party support link
Old Applications:
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          TurboTax Premier 2011:          Version: 2011.r17.007 - SDK 10.4 3rd-Party support link
          iSHS:          Version: 1.0 - SDK 10.0 3rd-Party support link
                    /Users/[redacted]/Downloads/iSHS.app
Time Machine:
          Skip System Files: NO
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 303.96 GB
          Destinations:
                    Iomega HDD [Local] (Last used)
                    Total size: 931.39 GB
                    Total number of backups: 147
                    Oldest backup: 2011-10-26 11:07:35 +0000
                    Last backup: 2014-03-12 00:53:28 +0000
                    Size of backup disk: Adequate
                              Backup size 931.39 GB > (Disk used 303.96 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               9%          Google Chrome
               6%          WindowServer
               3%          mdworker32
               2%          EtreCheck
               1%          mds_stores
Top Processes by Memory:
          135 MB          com.apple.IconServicesAgent
          123 MB          PluginProcess
          123 MB          Safari
          111 MB          com.apple.WebKit.WebContent
          98 MB          mds_stores
Virtual Memory Information:
          9.28 GB          Free RAM
          1.66 GB          Active RAM
          303 MB          Inactive RAM
          783 MB          Wired RAM
          380 MB          Page-ins
          0 B          Page-outs

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

2010 iMac with gray screen

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