2011 11" Air, 10.7.2 - mouse freezes periodically using Ext. Display
I plug in my mini -> DVI adaptor and plug into my HP monitor. Periodically, the mouse will freeze up and remain so for about 10 seconds.
It is very annoying and if there is anyway to get the diagnostics to send to Apple, I will.
Work around is unplug display and reboot.
UPDATE : OK the problem still exists - it is not Time Machine related. In /var/log/kernel.log I am seeing the following:
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0xc8 returned with result 0xe000404f - retrying
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::handleReport() - restoring correct operating mode
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0xc8 returned with result 0xe00002eb - retrying
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
Oct 26 10:53:28 Scotts-MacBook-Air kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0xc8 returned with result 0xe000404f - retrying
Now what to do with this?
Similar Messages
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Hi.
The mouse freezes when using firefox. No other programs are causing this problem, which stops immediately once I use CTRL-ALT-DELETE to delete the firefox task.
I have done a full uninstall of firefox after trying safe mode without resolution. I deleted the install directory to make sure that no files remained in the default installation area.radjrown wrote:
was only after migrating the old account that things went wrong.
Hmm...that's the last place I'd expect an issue?
EDIT: Wait... if you didn't migrate the first time you booted up the system in Setup Assistant than you may have created another Home folder. Check your /Users in Safe Mode.
Thought twice about cracking open a new MBP, but spent quite a bit of cash fitting SSDs in 2 desktops and a laptop 6 months ago, so didn't feel like coughing up another 600 USD again.
Yes, that what I thought and in concept it's a good idea but I'm actually quite hardware challenged myself, so wouldn't even dream of it
Again, there's a lot of savvy hardware folks here, so I hope you get some concrete help.
-mj -
I want to trade in my old mid 2011 MacBook Air for a new MacBook Pro. After I have transferred my data to the new MacBook Pro, how do I reformat the hard disk to wipe all my data and return it to Factory specifications? Will the built in Lion recovery allow me to do this? I am currently running OS X Yosemite. Has the upgrade to Yosemite damaged or removed the original Lion recovery partition?
Click here and follow the instructions.
(124038) -
Mouse freezes periodically upon start up.
I have a Mac Pro. Every once in a while my mouse freezes in the upper left hand corner of my display upon start up. I am now using a Logitech MX Revolution cordless mouse. Prior to that I was using a Logitech MX500. It was not cordless. The MX500 never froze on my G4, but on my Mac Pro it does periodically. So I bought the MX Revolution and it still freezes upon start up. Then when I restart, everything is fine. I would say it happens once every ten times I start.
Any ideas?
DennisStart Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
I recently shifted to a new place and it will take a while for the telcom company to install the landline and DSL connection. Until then, I am stuck with only a data card at home and a LAN cable from a neigbours router(he doesnt have WiFi).
I have been trying by all means to make my MBA a WiFi Hotspot but it never works. I wish there was a tool like connectiy for Mac. Cant it be as simple as its in the iPhone, I use it for tethering(BT,USB,WiFi) with a click of a button.Hi, first of all Thank you for your instant response.
Yes, I have updated to version 33, Now the problem is not as random as it was before. I found that I have absolutely no issues when I use FF for the first time after starting my computer. At this point there is no issue at all I can watch videos when both logged-in/logged-out and also they work perectly if I switch between flash and HTML5.
But as soon as I restart Firefox I cannot watch the videos at all. No matter if I am logged in/logged out, I did try HTML5 but still it didn't work. The error message was same in all the cases "An error occurred, please try again later".
We are secured by "Cyberoam" so I don't have access to proxy sites.
By the way these observations are for Windows 7. -
My 2011 MacBook Air suddenly takes a long time to shutdown!
My 13-inch Mid 2011 MacBook Air running OS X 10.7.2 used to take less than 2 seconds to shut down. Recently it's been taking a lot longer time to shut down. Usually it takes 15-20 seconds, but occassionally never shuts down even after waiting for over 10+ hours. I just see the loading wheel keep on spinning. I've checked the disk permissions, ran ONYX to clean up everything, reset PRAM, and read through the system logs. I couldn't find any reason why it's taking so long to shut down.. I'm trying to avoid the last resort of reinstalling OSX 10.7.2.
Does anyone have any ideas on what's slowing down the shut down process?
Thank you!!I had a similar "problem". Before the issue, my MBA would literally take less than 2 seconds to completely shutdown. Then after installing some 3rd party software, shutdown time increased to 10-15 seconds (the screen would go white and then I'd get the whirling activity symbol). Really not a huge deal but it kind of bothered me and I thought it could be some inefficient process going on.
Short answer: There must be some software process that is taking longer to release the resources that it is using before the computer can shut down. (I'm no expert, so I don't know if I described that accurately)
It's likely some 3rd party software that you may have installed or some setting in a program. In my case, I installed 3rd party software that was a user-written driver for the Xbox 360 controller. I mounted the .dmg and intiated the Installer, then chose "Show Files" from the Files menu of Installer to see exactly where the files were being installed. Deleted all the files and was still getting longer shutdown times.
Went into Activity Monitor and chose "All Processes" from the drop-down menu in the upper right corner instead of just "My Processes" and I noticed one process that had a name that was related to the 3rd party driver I had installed, found its location and deleted it. Apparently, I missed a file location in the Startup Items folder of the current user's Library folder. After deleting that file, shutdown now takes literally less than 2 seconds as before. -
I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
JohnHi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated! -
In addition to my iMac, I have a Power Mac G4 (10.4.11 Tiger) which of course is pre-Intel. I can boot up and use for about 5 minutes before the mouse freezes. I believe something is
overheating. What would that be - so I can have repairs done? The machine is the Digital Audio version, M7627LL/A and Serial Number XB******KXQ.
<Edited By Host>Hello USME,
'Tis a common problem on old Macs.
Do as Allan says: open the door and blow out all the dust bunnies. Canned air from Wal-Mart or Radio Shack can be handy (though sort of expensive) especially for blowing through the back of the power supply. A cool Mac is a happy Mac.
Be sure your Mac can breathe. The air intake is on the bottom of the case, so be sure a deep pile rug or too many papers on your desk are not blocking the air supply.
Feel the power supply and the processor with your hand. They should be warm but not hot; if you have to move your hand away, that's too hot!
Check the fan on the power supply, and on the processor if it has one. Take a flashlight and peer in the back of the (Mac) case through the grille; make sure the fan is turning. If it's not, the power supply won't work for long.
Fans are not considered serviceable, though they will succumb to mechanics of determination. A CPU fan is easy and straightforward.
A fan replacement will not cure an already damaged power supply; the PS may already be done for. Used power supplies for a DA are hard to come by, and not especially cheap when found (c.$50). An entire working DA or Quicksilver may often be found for under $100 on eBay, and swapping in your HD is easy and simple... this might be cheaper and more expeditious than repairing an expired DA. Replacing a power supply is fairly easy, but it's a nuisance and requires a 2mm Allen head wrench in addition to the usual #2 Phillips head screwdriver.
In my experience, power supplies and CPUs are about equally likely to fail. There are a few other possibilities, but they are not nearly so common.
Good luck!... Jon -
New 2011 MB Air 4,2 - Spurious trackpad clicks (many)
Hi, I just upgraded from my old Macbook Air 2,1 (late 2008) to a new 2011 Macbook Air 4,2 (13").
This new unit has the glass trackpad which acts as a button when you press it.
I have been getting a great many spurious mouse clicks while swiping over the pad, that cause me to inappropriately select files and buttons, accidentally pick up files and folders and drop them into the folder next to them, yadda yadda.
I tried the obvious thing, which is to go to "Trackpad" in System Preferences, and to uncheck "Tap to click." All the current system updates as of today are indtalled. I am still getting spurious mouse clicks when I have fingers on the trackpad, even though the underlying button is never depressed and hence there has been no "clicking" sound. This occurs with even light touch, and is totally unpredictable. It happens about once or twice per minute. It's a royal pain. Is this a known issue? Or do I need to bring my mac to a store to have it checked out?
Thanks,
KJust FYI, I was able to resolve this issue. I took the Air into the Apple store a couple times, but we weren't able to figure out what was wrong.
Then, while at home, I tried fiddling with the trackpad for the umpteent time (I had tried this before but had not had any luck reproducing the issue). This time however, I notived that if I pressed down vry carefully with increasing pressure, slowly on the lower edge of the trackpad, I could get the mouseclick to register without actually mechanically "clicking" the trackpad. E.g. the switch could be activated without the mechanism mechanically registering a click. I did not notice this was possible the first many times I checked it, because it is actually very hard to do intentionally and requires a *very* steady hand applying gradual increasing pressure.
Apparently, as one is swiping, moving the pointer, and doing various other maneuvers on the trackpad, in this situation, the trackpad registers spurious clicks. If the normal pressure on the pad varies a lot during daily use, you will occasionally get spurious clicks when just the right pressure is there on the pad transiently.
I went into the Apple Store to try this out on the floor models, and found that this was not possible on any of the floor models. Once I showed this to the Genius representative, he agreed that there must be something wrong with the trackpad. He said that in addition, there are some screws on the trackpad that can be used to adjust the "spring" or amount of pressure to apply to the pad before it depresses, which he could try to see if it helps, but he felt it was better in this circumstance to just switch out the trackpad, which he did.
Since switching out the trackpad, I have not had a single spurious mouse click so I am very happy with the change. -
Mid 2011 Macbook Air Painfully slow.
Mid 2011 Macbook Air Painfully slow.
Hey everyone. I am writing about my 13 inch Mid 2011 Macbook Air.
Recently it has been extremely slow and on occasion has not started up.
I have reset the PRAM and SMC already, yet it is still very slow. I have a couple theories about what might have caused it, are they plausible?
Theory 1: It’s a software problem. I tried to upgrade to 10.8.2 but halfway through the upgrade the computer restarted and somehow I was still on 10.8.1. For fear of a big issue happening I didn’t try to upgrade again. Perhaps it is a flaw in Apple’s software update?
The important thing to note about this update is that I tried to install 10.8.2 around a month or two weeks BEFORE I started having problems. So if these issues were due to 10.8.2’s failed update then it certainly was a delayed reaction.
I would of course like to update to 10.8.2 BUT as my computer is acting EXTREMELY slow and having trouble turning on occasionally I am worried the software update will completely brick the machine. Is that possible? Should I actually finish through with the software update?
Theory 2: It was an electricity problem.
The computer died when I was sitting at a café plugged into their wall sockets. A few days later when I came back to the same spot with my old macbook which is now being used in lieu of the Air it suddenly turned black for a little while. Sensing it might be an electricity surge or something with their system I unplugged the cable. I am not sure if that was paranoia though.
Can an electricity surge or a bad outlet fry a computer? Can it fry the ram so the computer is extremely slow? Does that theory hold any water?
Thanks for your help diagnosing this problem.
All the best.Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
My mid-2011 MacBook Air bricks itself after 10.7.2 update
I have a new MacBook Air (11") that was working just great, until today. Today, I used Software Update to install the updates, which included 10.7.2 as well as the recue partition update.
I did everything you're supposed to do, and when it rebooted, the gray screen comes up, and it shows the spinny doohickey on the bottom showing that it's working. Then, suddenly, up pops a big "no" icon (the circle with the slash through it) after about 60 seconds.
It simply doesn't do anything after that.
Hard-power-off, wait, power-on, repeat, same thing.
So I reboot with cmd-R to get the rescue partition. It works fine; I ask it to re-install Mac OS X, which then takes about 45 minutes (argh). Finally, Mac OS X is back, the machine is nicely booted up, all my files are there, everything is good.. But of course, the reinstall took me back to 10.7.1.
All I want to do is upgrade my fricking iPhone to IOS 5.0, but I can't do that without knowing I can sync which requires iCloud which of course requires 10.7.2. So I *have* to re-do the upgrade.
Back to Software Update, back to installing 10.7.2. And .. 20 minutes later .. back to bricked MacBook Air.
What a waste of my time. What a failure, Apple. I'm very very very very very unhappy that I've wasted so much time just to update my damned iPhone to IOS 5. I'm still without an update. Now I'm trying to figure out how to move my iTunes to another machine -- not nearly as obvious as it should be. ARGH. I'm going to throw this MacBook Air off the balcony in about 10 minutes. :-(
Thanks for listening.
SteveWow, you're right -- I can't believe it. I just really can't believe they would screw up so badly, yet when I search for "10.7.2 filevault" I don't find more than a couple of articles about it on the web (including this thread). Why on earth wouldn't Apple have put up some kind of warning about this? I can't believe it, really. It's insane.
On my newly-functional 10.7.2 MBA, I wanted to test your theory and so I turned on filevault 2 and encrypted the main disk again. It of course wanted me to reboot. So I rebooted. And *blammy* -- same error / boot failure. Wow. Also, interestingly, even on a working 10.7.2 system, you can't mount a USB drive that was encrypted using Filevault 2 encryption (in Disk Utility, e.g., as a "Mac OS X, journalled, encrypted" volume that was encrypted with DiskUtility on Lion 10.7.1). I still have a 10.7.1 machine that I will not upgrade until I can at least decrypt the disk -- but right now, Disk Utility tells me it fails decrypting the external USB disk so I'm hosed!!! ARGH.
Now, going back to the booting problem after upgrade -- for anyone's reference who's still keeping score -- you can easily recover from the booting problem with upgrading a Filevault 2 root drive: Power-cycle the machine and then hold down cmd-r to bring up the Lion Recovery application. Within Lion Recovery, choose "Disk Utility", and then click on the (as yet unmounted, still encrypted) root hard drive to select it. Then go to the File menu, and choose "Turn off encryption" for this disk. It then prompts you for the password, and if you enter it, *blammy* you're back up and running again.
In my case, the disk had only just begun encrypting so the action was instant, and then once it confirmed the disk was now decrypted, I simply chose "Restart" from the Apple menu, and I was back in business (no hairy re-installs to deal with). If this is an already-encrypted volume, presumably it'll take you a bit longer (the normal 45-minutes to 2 hours) to decrypt it. But at least no more installing software -- it'll "just work".
Maybe I'll go post a simpler version of these instructinos on the other threads, but this is the simplest fix -- just turn off filevault 2 from within Lion Recovery, basically, and that fixes the boot problems.
Apple, if you're listening, you really really really need to say something to your users so they know. Many many many MBA users are likely to have still not upgraded. You can prevent them from hating you and your products by making sure they don't screw the pooch here. Short version: Mid-2011 MacBook Airs running Filevault 2 WILL NOT BOOT after 10.7.2 update; so users should turn off Filevault2 before upgrading.
Steve -
Can mid 2011 macbook air use early 2011 macbook pro's RAM?
I just upgraded my macbook pro's ram from 4gb to 8gb.
Can I put my stock early 2011 mbp's ram into a mid 2011 macbook air?No. The MacBook Air's RAM isn't upgradable, except when configuring a model in the online Apple Store.
(69186) -
My mid 2011 MacBook Air fell off my couch onto carpet. Slowed down.
I made a post a few weeks ago about how my mid 2011 MacBook Air slowed down randomly over night. A few days later it randomly started functioning properly again. I was stoked.
Today, I was using my MacBook on the couch, when it slipped off and landed on the carpet bottom up with the lid closed.
The moment I opened it up again, it was back to being slow again.
I ran the Disk Utility, tried repairing it, it said that the hard drive 'appeared to be ok'
But yeah. I'm gonna say it's a pretty safe to assume that the drop has everything to do with the slow response time.
Would anyone happen to know what actually might have went wrong, though?I would think a poor connection of some sort, may be a plug and socket or a soldered joint problem. I think you need to take it in for repair, I cannot think it will be software that is causing the fault, but...... you never know.
-
HT6510 Mid-2011 Macbook Air doesn't support Air Drop/Continuity/Handoff?
Why does my mid-2011 Macbook Air not support Air Drop/Continuity/Handoff? It has Bluetooth 4.0, which is what I thought was the main requirement for getting these devices to work together. I also have an iPhone 6 Plus and a 4th gen iPad.
If you check your "System Information", it will tell you if Handoff is supported:
Click on > About This Mac > System Report...
Under Hardware, click Bluetooth and check the "Handoff Supported" line -
HT201343 Mid 2011 Macbook air will not mirror
I have a mid 2011 macbook air and a 2nd generation apple tv. All software is up to date. I can use air play in i-tunes on the macbook air, but there is no screen mirroring option in the main menu bar. Apple documentation says this model supports mirroring,(Intel Core i5) but the best I can get is "detect displays" on the top menu bar. Am I missing something?
(i-pad mirrors to ATV just fine)Ted,
It is as Mirror is a function of Mountain Lion.
A third party app called airparrot will also work if it is only mirror you want.
Jules
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