2011 Apple Laptop
I purchased an apple laptop in 2011 and tried to get you to replace it or fix it months later after I found out that there was something wrong with it. A few trips into Apple and they did some work. It was the graphics card, which was the issue well it's really shot now. You never did anything to help me even though I bought it with you and bought it on your Credit Card. I just can't believe that this is the customer service someone gets from you and I will never buy something from you again. I'm super disappointed that after 3 years I have to replace or pay for fixing something that should have been dealt with then. I would like an email address of someone on the corporate chain. Julianne (removed per forum guidelines)
Hello JulianneAngus,
I was disappointed to read that the trouble with your graphics card that was originally repaired by Apple has returned. I, too, have had an Apple iMac that needed repairs both before and after the warranty and it's frustrating to say the least!
While I understand your desire to return your computer during the initial issues, Best Buy only accepts returns for a limited period (currently 15 days from the date of purchase, but likely a different time frame three years ago) and after that time elapses, returns or exchanges are no longer permitted.
Best Buy and Geek Squad are happy to complete repairs on Apple computers both during the warranty and after, though we may ship a computer on your behalf to the manufacturer during the warranty period if that's their requirement. If you have Geek Squad Protection on your computer we will continue to take care of your computer during the full term of the plan. After the expiration of the factory warranty and/or your Geek Squad Protection plan (if you purchased one), repair service is still available through us, but at your expense.
I'm disappointed to read that, even though your computer issues were addressed while the warranty was still in force, this experience may influence your future shopping destination. It is my hope that you will give Best Buy and Geek Squad another chance to win you over one day soon.
I'm very grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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This MacBook Pro (circa 2011) is the second Apple laptop I have owned with the exact same issue. When I change sites (or at least many of them), the Mac issues a single chime. I do not have any clue what this might be ... or if it even needs repairing if I can stand the chime.
If anyone has any ideas, I surely would love to hear! Many thanks!
MadelaineThis is the Mac Pro (desktop workstation) forum. You will probably get more meaningful results here:
MacBook Pro: Notebooks: Apple Support Communities
good luck -
I have an iphone 4 which is currently synced with a non apple laptop and I wish to sync it with my new imac. I have just backed the phone up on my laptop but am not sure what I need to do now. I do not want to loose any contacts, emails or photos from my phone when I change sync computers. Can anyone assist with a step by step guide as to how to achieve this oucome? Thanks in advance.
Have you read this?
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
The Apple web site has lots of other guidance, for example if you are migrating from Windows to Mac, read this.
Switch 101: Migrate your Windows files or system to your Mac
http://support.apple.com/kb/HT2518 -
I have GarageBand for iPad 2 and noticed that there are far fewer loops for iPad than for apple laptops. Is there a library available of apple loops? I haven't been able to find any if there are. Any help would be greatly appreciated.
Update: An Apple rep called me today to update the status of my return. I was told that the replacements for the BLACK iPad 2's was still another 3 weeks out (at least) so they offered me a brand new WHITE 16GB iPad 2. I could have that or continue waiting. I opted to go ahead and accept the offer of a new white one. Worst case scenario if I don't like the white one I have buddy that just bought a 16GB black one that he would be willing to swap it.
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My original computer hard drive crashed. I have a new laptop, but I lost all my address book entries. Is there a way I can transfer my contacts on my ipad to my non-apple laptop? Tom B
If you have a Mac, it's pretty easy. But you don't (should I make a pitch for you to get a MacBook Pro in the future)?
This should help you out to sync it back to several non-Apple software:
http://support.apple.com/kb/HT1296 -
my ipod touch crashed and stays stuck on apple icon..I've held both buttons together to shut it down so many times,but soon as screen goes black,and its off it turns it on again by its self and won't stay off.I can't restore ipod beause itunes on my apple laptop won't sync or reconize ipod.I have the latest version of itunes,what else can I do?My itunes on my other windows laptop won't either because that says there is no internet connection to itunes,all thought that computer is and works online in everything but itunes.Any ideas anyone would be greatly appreciated!
Try disabling the computer's antivirus and firewall for the network problem.
Also for the original problem try the following if Ana's suggestions does not work
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I replaced my and my family's electronic phones and computers with Apple products due to their superior security capabilities, and the intgrity of their workforce. Thus I come to you for help with a serious concern in hopes that you can help me.
Possible Hack into my personal Apple Laptop
I have a feeling my Apple Laptop has been hacked into and is being monitored. Today I noticed that an old HP printer that we removed from our wireless setup was still connected. In my attempt to remove the old one I noticed that as I was trying to do so it seemed my actions were being shadowed and both of my printer icons (old and new printer) dissapeared. Anyway I looked in the wastebasket and noticed the following item which I had never noticed before: "roaming_password_for_1475_txt_webarchive" in the trash. As it looked suspicious I restored it onto my desktop to open it and research it and it had information on it saying, To remove the DOCOMO interTouch Cable turn on the wireless network conection on your computer....." It had text giving my username and password for roaming - I could not copy or pirnt the information from my desktop, so I took a copy and video of it via my Apple cell phone.
Possible Hack into my personal Apple Cell Phone:
I have noticed that when I am on phone calls with certain people, my phone will emit a loud long beep. I am involved with protecting jobs through a union, and am concerned that the county I work for may have had one of their IT people hack into my phone, etc...
Can you please help me with this? PLEASE.
With appreciation
Martha Booker
<Personal Information Edited by Host>I replaced my and my family's electronic phones and computers with Apple products due to their superior security capabilities, and the intgrity of their workforce. Thus I come to you for help with a serious concern in hopes that you can help me.
Possible Hack into my personal Apple Laptop
I have a feeling my Apple Laptop has been hacked into and is being monitored. Today I noticed that an old HP printer that we removed from our wireless setup was still connected. In my attempt to remove the old one I noticed that as I was trying to do so it seemed my actions were being shadowed and both of my printer icons (old and new printer) dissapeared. Anyway I looked in the wastebasket and noticed the following item which I had never noticed before: "roaming_password_for_1475_txt_webarchive" in the trash. As it looked suspicious I restored it onto my desktop to open it and research it and it had information on it saying, To remove the DOCOMO interTouch Cable turn on the wireless network conection on your computer....." It had text giving my username and password for roaming - I could not copy or pirnt the information from my desktop, so I took a copy and video of it via my Apple cell phone.
Possible Hack into my personal Apple Cell Phone:
I have noticed that when I am on phone calls with certain people, my phone will emit a loud long beep. I am involved with protecting jobs through a union, and am concerned that the county I work for may have had one of their IT people hack into my phone, etc...
Can you please help me with this? PLEASE.
With appreciation
Martha Booker
<Personal Information Edited by Host> -
Can I use an older aple desk top, about 5 or 6 years old as a monitor for a new apple laptop
Am I able to us a 5 or 6 year old desktop apple as a monitor for a new apple laptop?
No.
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My non apple laptop died, got new laptop, how do i get my phone to recognize new laptop?
my non apple laptop died, got new laptop, how do i get my phone to recognize new laptop?
Plug it in and sync it
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Installing Adobe Creative Suite 5 Design Premium on to my Apple laptop??
Hi I need help installing my adobe suite program!!
I purchased the Adobe Creative Suite 5 design premium program a few months ago last year. I need to know if, I Can install this program on to a Apple MacBook Pro laptop computer if, this program is for a windows pc?? Because, i tried to download it before on to my laptop and a error message poped up. If, I cannot install this program on to my laptop could you please tell me which type of Apple laptop I should purchased and also how much memory and RAM should that laptop have in order for me to use this program on it as well. My mother brought me the program from the Academic Super Store online for $510.00. When I had brought this program I had brought it to go onto my Dell Dimension 3000 desktop computer for a PC that had windows on it. Then, later on, my desktop ended up crashing on me and now i am stuck with this program and i can't use it because, i can't download it on to my Apple laptop. My mother isn't going buy another one of these programs they are too expensive to keep buying.Standalone licenses are platform-specific. If you are still eligible for ediu pricing, simply buy a current product for Mac at the discounted price. Otherwise you would have to upgrade to CS6 and make the platform switch along with it.
Mylenium -
I use windows desktop at home and want to use Apple laptop on the go. What do I have to do?
I use windows desktop at home and want to use Apple laptop on the go. What do I have to do to be able to use both platforms when my account is for Win.? I am thinking of converting my home computer to Apple as well in the near future. Thanks
Message was edited by: m48morem48more wrote:
What do I have to do to be able to use both platforms when my account is for Win.?
Cloud accounts are multi-platform.
You have a maximum of two activations but can use them on Win/Win or Mac/Mac or Win/Mac. The choice is yours. -
Transfer software from Mac Pro 1,1 to apple laptop, possible?
Is it possible to transfer all files and software from a Mac Pro 1,1 to a new apple laptop (I havent decided which model yet)? I do not have all the original CDs for some of the software...will they still work?
The general answer is, Yes. You can use Migration Assistant or Setup Assistant to make the transfer of your Home folder, third-party applications and support files, and system preferences.
But not all licensed software will work. Some software is smart enough to know it's been moved and will ask you to enter the registration number. In this case you will need to contact the developer about obtaining a new one or copy of the old one.
I suggest using the Setup Assistant that appears when you startup the new computer for the first time. You will need to have the two computers connected. The best way for this is to use Firewire 800. That requires that the new computer has a Firewire port. Some do not. These models have only Thunderbolt ports. To use them you will need both a Thunderbolt cable and Apple's Thunderbolt to Firewire adaptor.
For help see:
Target Disk Mode
How to use Migration Assistant to transfer files from another Mac -
What is the recommended virus software for my apple laptop?
What is the recomended virus protection software for my apple laptop?
OS X already includes everything it needs to protect itself from viruses and malware. Keep it updated with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgement, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind. -
New Apple laptops, power cords and batteries
Eventually, my parents' white MacBook is going to wear out and need to be replaced. I am keeping an eye on the discount deals for refurbished laptops on the Apple Store. I may also have to do some business traveling in the future, necessitating that I get a laptop as well for on-the-road computing.
A few necessary questions:
1: If they order a refurb MacBook Air, where do you go to find an extra AC plug-in cord?
2: Are there any cigarette-lighter-adaptor plug-in kits available for the current generation of Apple laptops, so that a laptop could be operated/battery topped off while in a vehicle or on an airplane?
3: What about connecting to AC power while traveling outside the US? If an Apple laptop user goes to, say, Europe (Germany, UK, France, Denmark, etc.) does he/she have to carry a special connection kit along to plug-into AC wall power?
4: What are the realistic longevity/operational lifespan expectations for Apple's current laptop batteries? How many years should these batteries last, and how expensive are they to have Apple replace?
Thanks in advance!A few necessary questions:
1: If they order a refurb MacBook Air, where do you go to find an extra AC plug-in cord?
Apple's Online Store or a local Apple retailer.
2: Are there any cigarette-lighter-adaptor plug-in kits available for the current generation of Apple laptops, so that a laptop could be operated/battery topped off while in a vehicle or on an airplane?
Yes there are such animals for cars. I don't know about airplanes.
3: What about connecting to AC power while traveling outside the US? If an Apple laptop user goes to, say, Europe (Germany, UK, France, Denmark, etc.) does he/she have to carry a special connection kit along to plug-into AC wall power?
The power unit auto-switches from 110 to 220 v systems. All one needs is a wall outlet plug adaptor. They are available in Apple's World Travel Kit as well as from most AAA travel stores.
4: What are the realistic longevity/operational lifespan expectations for Apple's current laptop batteries? How many years should these batteries last, and how expensive are they to have Apple replace?
Impossible to say since the answer depend upon usage. All we know is the battery's lifespan is supposedly around 1000 full charge cycles. -
I use Lightroom on my Mac and Apple laptop. I have upgraded to LR5 on my Mac and would now like to upgrade to 5 on the Laptop. How do I do this?
Hi Gus,
Kindly try the below mentioned steps if you already have Lightroom 5 installed on your laptop.
Launch lightroom.
Click on help.
Click on Check for update.
If you wish to install lightroom 5 here is the link: Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7 : Thank You
If you have Lightroom with Creatibe Cloud: Creative Cloud Help | Download, install, update, or uninstall apps
Thanks,
Atul Saini
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