2011 MacBook Pro Trackpad jumping around

Ever since last night the trackpad on my mid-2011 15" MacBook Pro hasn't been working. The cursor keeps jumping all over the place and I can't really get the trackpad to respond to my touches. I can eventually get it where I need it to move but it takes a lot of effort.
I've tried resetting the SMC and PRAM/NVRAM but that doesn't really do anything. It helped once at first but quickly went back.
Any other suggestions as to what the problem is?

I think you might be right about the swollen battery. I'm aware of the stuff in the article that Kevin linked to. I know that having wet fingers can lead it to do that and it's not like my hands would have been wet for 24 hours anyway. And I'm using a standard Apple three pronged grounded power adapter, so not a problem with using an aftermarket one.
I'm pretty sure that it is related to either the battery or power somehow though, because after disconnecting it from power and trying to use it for about 45 minutes, the problem went away. Worked pretty normal as I was using it for the rest of the time but the issue came back shortly after re-connecting it to power to charge the battery again.
Unfortunately I can't take it to an Apple Store to have it checked out though because I'm in a remote location for work for the next 3 weeks.

Similar Messages

Macbook Pro cursor jumping around

My cursor for my macbook pro is jumping around? anything I can do to fix it?

There are several possible causes for this issue. Take each of the following steps until it's resolved.
1. Follow the instructions in this support article.
2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
4. Reset the System Management Controller.
5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
7. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
8. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
9. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
10. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

Late 2011 MacBook Pro 15 - Slow and Freezes

Good Morning.
This is MBP is running slowly and freezes, particularly if watching video, but is sluggish even opening applications from finder.
The MBP was taken to a apple service provider with the complaint of very sluggish and a strange graphic issue (The graphics were garbled at times - there is a known issue with logic boards.) a picture of the graphics was provided.
The service provider stated that the HDD drive failed the SMART test but graphics passed his test. When questioned if he was comfortable that nothing was wrong with graphics based on picture he stated that he advised I take it to the apple store. Which I did. There the MBP passed both the graphics and HDD test. based on the photograph the no less than 3 geniuses agreed the logic board was bad, though it wasn't the "typical" failure. The genius bar was given the information about the apple service provider and slowness. All of that was entered into the comments.
The MBP was sent to apples repair depot where the logic board and magsafe board was replaced. and the MBP was returned with assurances that all was well.
Though the graphics issue has not reoccurred the speed is not any better and may be worse. (in excess of a minute fifteen boot, noticeable delay opening browsers or menus).
Additonal information:
When provided to the apple service provider (and presumably the apple store) the computer contained the original 4gb ram. and had never been opened. The ram showing on this report is crucial, contains the mac logo and was installed because the service provider said 4gb was low, so when the computer returned and was still slow it was tried - it seems to have made no difference).
The HDD failed to secure erase the freespace on HDD 3 times prior to repair with the message "could not create temp file" after running overnight.
I've reset PRAM and SMC and run trough various "why is my mac slow" guides to no avail.
The anti virus was also added post repair to look for any thing malicious.
Help please.
EtreCheck version: 2.2 (132)
Report generated 4/27/15, 10:28 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Late 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,2
    1 2.4 GHz Intel Core i7 CPU: 4-core
    16 GB RAM Upgradeable
        BANK 0/DIMM0
            8 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 307 - SN = D862172005ZDGDMB3
Video Information: ℹ️
    Intel HD Graphics 3000
        Color LCD 1440 x 900
    AMD Radeon HD 6770M - VRAM: 1024 MB
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 0:23:32
Disk Information: ℹ️
    APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 749.30 GB (610.87 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS31N
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.cloudpath.maccmd.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.1.10329.0 [Click for support]
    DirectorShockwave: Version: 11.6.5r635 [Click for support]
    JavaAppletPlugin: Version: Unknown Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 749.30 GB Disk used: 138.43 GB
    Destinations:
        Data [Network]
        Total size: 2.00 TB
        Total number of backups: 30
        Oldest backup: 2015-03-12 17:13:32 +0000
        Last backup: 2015-04-27 11:14:11 +0000
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 138.43 GB X 3)
Top Processes by CPU: ℹ️
         6%    WindowServer
         1%    fontd
         0%    SophosUIServer
         0%    taskgated
         0%    InterCheck
Top Processes by Memory: ℹ️
    819 MB    com.apple.WebKit.WebContent(7)
    785 MB    kernel_task
    180 MB    SophosScanD
    164 MB    InterCheck
    147 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    11.00 GB    Free RAM
    5.19 GB    Used RAM
    0 B    Swap Used
Diagnostics Information: ℹ️
    Apr 27, 2015, 10:02:50 AM    Self test - passed
    Apr 26, 2015, 08:15:18 AM    /Library/Logs/DiagnosticReports/firefox_2015-04-26-081518_[redacted].cpu_resour ce.diag [Click for details]

"This is not a retina 15" - though I just turned off the graphics switching to see if that made any difference."
That recall is not just for the Retina model:
From:
https://www.apple.com/support/macbookpro-videoissues/
Affected Models
MacBook Pro (15-inch Early 2011)
MacBook Pro (15-inch, Late 2011)
I'm aware of that recall it is the "known problem" I mentioned in the original post, however the linked story RE: Yosemite referenced retina MacBook Pros
There is an issue in retina MBPs and Yosemite:
http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/
"Regardless of symptoms, the issue has been traced to switching to the discrete GPU from the integrated GPU.
Read more: http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/#ixzz3YWcK80s9"
So I was not sure if this was discussing a separate issue, that is why I mentioned it was not a Retina.
"Does "disk warrior" report anything that the apple store test would not?"
The Apple Store would run the Apple System Diagnostic (ASD).
Re:
http://www.dannydullin.com/apple-service-diagnostic-asd-reference-list/
The trick when you take it to the Apple Store is to make your computer repeat the failure that you see. It actually would be a good idea to get it to fail just before your appointment. Don't shut it down just take it to them frozen.
Then you can hand the genius the MBP and say, "This is what happens."
Actually a suggestion of another senior member around here. I'd credit her if I could remember who it was.
They ran two test one was a video test and the other was a hard drive test "quick apple store" that said it "randomly checked disk" or something close to that.
I can only hope to get it to fail right before going. - only real problem is that considering the apple disclaimer about their responsibility for your data, there is absolutely no way they are getting it with our data on it. But if I can get it to fail I'll let them see it before wiping it... I mean the sluggishness is obvious so at least they can see that.
I do appreciate the ideas. There were a number of people there when I dropped it off the first time, one of them was on her third logic board. Another on the second.

I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck and will post the output. Please can someone help me with what it all means.Thanks in advance

I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
Thanks in advance.
EtreCheck version: 1.9.15 (52)
Report generated 19 September 2014 08:07:14 GMT+8
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
[loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.music.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ?
iTunesHelper
TomTomHOMERunner
AdobeResourceSynchronizer
Dropbox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
EPPEX Plugin: Version: 10.0 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ?
Ultimate
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
Destinations:
Data [Network] (Last used)
Total size: 2 TB
Total number of backups: 99
Oldest backup: 2012-04-20 17:05:32 +0000
Last backup: 2014-09-18 23:49:25 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      6% InterCheck
      5% iCalExternalSync
      3% WindowServer
      2% CalendarAgent
      2% SystemUIServer
Top Processes by Memory: ?
152 MB SophosScanD
147 MB InterCheck
106 MB SophosAntiVirus
66 MB Dropbox
57 MB com.apple.iTunesLibraryService
Virtual Memory Information: ?
161 MB Free RAM
1.55 GB Active RAM
1.41 GB Inactive RAM
902 MB Wired RAM
611 MB Page-ins
0 B Page-outs

Uninstall Trusteer software
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Remove Sophos
https://discussions.apple.com/message/21069437#21069437

WIP: My adventures with 2011 MacBook Pro and Windows 8.1 including seconday HDD

So I've just lost about 3 days of my life trying to install Windows 8.1 (my preferred) operating system on a Late 2011 MacBook Pro.
I feel that I've learnt a lot and hopefully can share my experiences to speed a few of you along the process. This is my own experience please let me know if anything I have documented is not true and I will revise for completeness
What my initial goal was to have a dual HD set up with an SSD running both Mac OSX and Windows 8.1 (via Bootcamp) with a 2ndry HD in places of the optical (DVD) drive for shared storage.
I have tried all/some of the following:
Win 8.1 ISO from the MS site: http://windows.microsoft.com/en-GB/windows-8/create-reset-refresh-media
USB created using Rufus for Bios and EFI boot
DVD created using Windows 8.1 (can't remember how)
Yosemite USB created using: Create a bootable installer for OS X Mavericks or Yosemite - Apple Support
There are 2 main options when installing Windows:
Bios
EFI
Both have different pros and cons, which Im going to try and document here:
Bios
Full driver support via Bootcamp download
Slower (mainly boot time, not by much though)
Not quite as "native" as some may prefer
Limited number of partitions??
EFI
Fast
Native
Does not support video driver properly (no dual screen)
Audio does not work (says Failed to start device)
Here are some random facts I know
Windows DVD will only boot from optical drive when connected internally. If plugged in via external USB it stops at black screen with flashing cursor and doesnt progress
Using 5HT-2a's method on Redit (see below) and the EFI install, I get the Cx0000005 cannot find source media error and cannot install
Hacking the Bootcamp tool to create a Windows 8 ISO with all the drivers works (see link below) but when using it in EFI it crashes repeatedly during install so you never can complete the process (I think this is due to the video drivers) and therefore can't run Bootcamp assistant thus get proper trackpad support
Using lion10's method (below) for tweaking a standard Mac partitioned HD I was able to get past the cannot install Windows error ("windows cannot be installed to this disk. the selected disk is of the GPT partition style") and install Windows using EFI
Best guides/links I have found:
lion10's method:The ultimate way to install Windows 8.x in (U)EFI mode on Apple systems
5HT-2a's method: http://www.reddit.com/r/mac/comments/2fy3be/by_popular_demand_my_better_than_boo tcamp_guide/
skipsizemore's method: Can't install Windows 8 x64 on late 2013 MBP with1TB SSD
Bootcamp drivers 2 versions depending on Mac:
Older Macs: Boot Camp Support Software 5.1.5621
Newer Macs (most 2013+): Boot Camp Support Software 5.1.5640
Bootcamp Assistant Hack for USB creation on older Macs: http://forums.macrumors.com/showthread.php?t=1680652There is an additional parameter required if you are using Yosemite during code signing (-deep I think, but cant remember)

What I ended up doing (so far)
I'm not 100% sure of the state of my disk when I got to where I ended up but I had previous completed the GDisk and DISKPART methods from 5HT-2a and lion10's methods. I was using a 128gb SSD
I then decided to start from the top (as I had previous installed Win 8.1 on the original HD using DVD)
So I ran the Yosemite installer (via USB) and used the partition tab in Disk Utility to repartition the disk into 2 partitions, 1 for OSX and 1 (ExFat/NTFS) for Windows
I then booted in Bios (Windows, not EFI) using the Windows 8.1 DVD using the DVD plugged in internally (wouldnt work using USB enclosure)
Installed Windows to the partition I created (probably the 4th one)
After Windows installed, ran the Bootcamp set up program
Reran Yosemite installer and installed Yosemite
Swapped out the optical drive for a larger HD (7200rpm) and formatted it with HFS+

Early 2011 MacBook Pro incredibly slow after installing Mavericks

I'm really hoping someone can help me out. As per the subject line, I installed Mavericks on day one (and learned my lesson!).
Since installing Mavericks my MacBook Pro runs incredibly slow. If I open the Mail App and Safari - it almost grinds to a halt. I have the "Memory Clean" App which I now have to run constantly (it appears to help a little) and I try to only launch one app at a time where possible, but it's not really pratical.
As an aside, my MacBook ran really well with Mountain Lion, so there's little doubt to my mind that Mavericks is the culprit.
I'd be eternally grateful for any help & advice :-)
I spotted other people advise running EtreCheck, here are my results:
Hardware Information:
          MacBook Pro (13-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,1
          1 2.3 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:54
Disk Information:
          Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 319.21 GB (33.32 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-8A8
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
          com.globaldelight.driver.BoomDevice          (1.1 - SDK 10.9)
          net.telestream.driver.TelestreamAudio          (1.1.0 - SDK 10.8)
Startup Items:
          Jaksta: Path: /Library/StartupItems/Jaksta
Problem System Launch Daemons:
          [failed] com.apple.wdhelper.plist 3rd-Party support link
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist 3rd-Party support link
          [loaded] com.bourgeoisbits.cloak.cloakd.plist 3rd-Party support link
          [loaded] com.bourgeoisbits.cloak.cloakproxyd.plist 3rd-Party support link
          [loaded] com.google.keystone.daemon.plist 3rd-Party support link
          [loaded] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
Launch Agents:
          [loaded] com.amazon.sendtokindle.launcher.plist 3rd-Party support link
          [loaded] com.google.keystone.agent.plist 3rd-Party support link
User Launch Agents:
          [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
User Login Items:
          Boom
          PopClip
          Caffeine
          Fantastical
          AppTrap
          Dropbox
          Alfred 2
          Cloak
          ScreenFlowHelper
          Google Chrome
Internet Plug-ins:
          o1dbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
          SpeedDownload Browser Plugin: Version: 2.1.5 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.4.1.4 3rd-Party support link
          AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
          Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          googletalkbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
          npgtpo3dautoplugin: Version: 0.1.44.28 - SDK 10.5 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
          EMusic: Version: EMusic 1.0.0 3rd-Party support link
3rd Party Preference Panes:
          AppTrap 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Hazel 3rd-Party support link
          Perian 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Applications/iWork '09
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          Attachment Tamer Helper:          Version: 3.1.2 - SDK 10.5 3rd-Party support link
                    /Users/derricksutton/Library/Mail/Bundles (Disabled)/Attachment Tamer.mailbundle/Contents/Resources/Attachment Tamer Helper.app
          Nisus Thesaurus:          Version: 1.1 - SDK 10.4 3rd-Party support link
          Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
Time Machine:
          Skip System Files: NO
          Mobile backups: ON
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 297.29 GB Disk used: 266.26 GB
          Destinations:
                    Seagate Expansion Drive [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 10
                    Oldest backup: 2013-09-21 16:05:10 +0000
                    Last backup: 2013-12-31 20:05:10 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 266.26 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
              28%          WindowServer
               5%          Google Chrome
               2%          Dock
               1%          Fantastical
               1%          hidd
Top Processes by Memory:
          135 MB          Google Chrome Helper
          98 MB          mds_stores
          90 MB          Finder
          86 MB          Google Chrome
          61 MB          EtreCheck
Virtual Memory Information:
          612 MB          Free RAM
          1.47 GB          Active RAM
          601 MB          Inactive RAM
          1.04 GB          Wired RAM
          523 MB          Page-ins
          2 MB          Page-outs

CleanMyMac is probably your problem.
CleanMyMac is crapware.
Crapware is anything that purports to "optimize", "clean", "accelerate", "monitor", or "protect" your Mac. These apps are unnecessary, poorly written, overpriced (if they were free, they'd still be overpriced), and harmful. The people who sell this stuff know this, but they keep selling it because people keep buying it. They can damage your OS and be difficult to uninstall.
I would try to uninstall it, but if that fails, you may have to erase your HD and do a clean install.

I spilled on my 2011 macbook pro, will not charge

I spilled hot chocolate on my 2011 macbook pro, and it only got along the bottom front left edge of the computer, and not into any ports or on my charger. Charger was plugged in at the time. Computer shut off a couple of minutes after, so I restarted it,and the fan was running very loudly. \the trackpad was a little bit messed up, so I did an SMP reset and the computer is now fine. However, my charger will not work. When plugged into the laptop, it doesn't charge and the light doesn't come on, though it has no visible damage. Is the problem with the laptop or charger? Could the computer have damaged he charger at the time of the spill? Could the hot chocolate have seeped into the seam on the bottom of my computer? It was only wet for about 15 seconds.

Normally, if electronic device suffers from the accident of liquid spill, you should shut down them and plug off power supply immediately to avoid possible electricity broken. In fact, it is not easy to detect visible damage by visual look. In regard to your example, i mean hot chocolate actually penetratres electronic component inside your computer and cause the fault for hardware system. What you need to do is remove the computer case and try to dry internal electrical circuit out. If this method doesn't work, you should bring to repair service. Good luck !

How do I clean the fans on my 2011 macbook pro 13inch

I have a early 2011 macbook pro 13 inch. It travels with me every where I go. I have had the computer almost three months now and have not had a problem with it. Some how, debris got in to the fans. I am thinking it some how got sucked in to one of the intake vents. I hear it (not often) ratteling when I move the computer or tilt it ECT. It sounds like somthing is blowing around in the fan. It is a scarry sound. At first I thought it was the hard disk. I know it is not the hard disk because I was listening to the computer when it was making the sound and it is comming from the back end of the computer, nowhere near where hard disk is located. My question is, How do I clean/ remove the debris? should I be concernd? other than that the computer runs normaly

Personally, I wouldn't touch them directly. Use a vaccum (don't use one of those compressed air cans) to vacuum out all the stuff/dust/hair/etc. Do not try to remove them. Do not try to shove a stick or something in it.

Early 2011 MacBook Pro- The thermal paste discussion.

It is my goal to clear up the questions and concerns Apple customers have been having regarding heat or fan related concerns with Early 2011 MacBook Pros. If your MacBook Pro was produced within the last few months the thermal issue has been resolved and it will likely not be in issue for you. If you are still wondering if your computer is effected or what the real issue is keep reading.
The MacBook Cools itself by 2 main methods: active and passive. The active cooling is via a fan that blows air through a heatsync and into a tube called a heat pipe which leads to the back of the computer where the hot air is discharged through a vent at the bottom of the screen behind the hinge. The fan lowers the air pressure inside the case causing outside air is drawn in the case, displacing the hot air inside and helping to cool the other components.
The computer uses passive cooling to remove the residual heat from the processor which comes mostly in the form of radiant heat. Passive cooling is also used to cool the other components of the computer (memory, disk drives, battery etc). Passive cooling works by conductive heat transfer ie. syncing to the case of the computer. Some of the heat then is radiated. Some of it is transferred from the outside of the case via convective cooling; the foot pads on the bottom cover are designed to raise it up just enough to allow air underneath for convection to occur. (Convection is the process in which hot air to rises and is displaced by cooler air.) The rest of the heat from the bottom cover is absorbed by whatever surface you have the computer on.
The processor will not sync to the case very much if the board is assembled properly however the other components of the computer will, requiring the case to be in open air to allow for passive cooling to take place.
If you have some sort of covering such as a plastic snap on case it will likely interfere with passive cooling in all of it's 3 of it forms, this will cause the computer to be abnormally hot. I recently saw someone in the Apple store with a MacBook Air experiencing abnormal heating due to a plastic snap case so this particular problem is not unique to MacBook Pros and it is not the cause of the issue being discussed here. I do not recommend the use or anything that covers the computer while it is running with the exception of something that covers the back of the display panel only. If you are worried about your computer getting damaged go and buy a laptop insurance policy from Worth Ave group. The insurance does not cover cosmetic damage or misplaced items but will cover accidental damage including spills. This insurance also covers theft, vandalism and natural disasters, is quite inexpensive and the claims process and deductible is similar to most phone insurance plans (which they also offer).
User induced overheating can also occur when the computer is placed on an improper surface such as a couch cushion, car seat, bed, pillow etc. Doing this can interfere with both passive and active cooling.
As I mentioned earlier In all likelihood if your computer was produced after May it is not affected. I personally have been in posession of 3 MacBook Pros, one produced before May which had the problem, one after which had no problems and one produced more recently that has mind blowing thermal performance way beyond all of my expectations.
So the question at this point is exactly what is the problem, how can it be diagnosed and how can it be rectified.
After extensive research and testing I have determined the issue to be related to improper application thermal paste. I involuntarily became involved in this pursuit as a result of the problems I was experiencing and I did not initially come at from an objective viewpoint but rather one of cautious skepticism. I had anticipated before purchasing my computer that there may be a thermal issue. This anticipaion came as a result of reading an article on ifixit.com about the disassembly of the brand new early 2011 MacBook Pro. When the technician performing the disassembly removed the main heat sync he expressed concern about how much much thermal paste was present, expressing that it seemed excessive. This lead the technician to question wether or not it would cause heating problems.
Proper application of thermal paste is critical to the functionality of the active cooling system and when applied improperly will not properly transfer the heat to the heat-sync which in turn gets cooled by the fan. Proper application of thermal paste insures the heat is removed from the case as efficiently as possible. Doing this both reduces the speed at which the fan needs to run in a lot of situations and prevents too much heat from the processor needing to be cooled by passive means. If is is not applied properly it will eventually lead to overheating of the case as well as the other components of the computer. This can cause damage firstly to the computer's battery and can also significantly shorten the life computer. (Or any other kind of electronic device for that matter.)
The problem can be diagnosed by testing the computer using a program called System Load or any other software that will put your computers proscessor use up to its maximum and keep it there indefinitely. Placing full load on your GPU at the same time during the test is also recommended. Keep in mind, if you are using your computer the fan will spin up if needed for additional cooling. You should expect the fan go up to its maximum speed during the test, it is not in of itself an indication of a negative result. Make sure to have the computer plugged in, fully charged and on a proper surface. A desk or other flat surface should be fine. Exceptions would include the top of a refrigerator since it has insulation just underneath the metal exterior or any surface that is heated by any means such as a dryer or other appliance.
(The temps to follow are in ºF)
Run the test for up to 1 hour. If the case of the computer breaks 93 degrees your unit is likely affected. Expect the unit to even possibly reach temps approaching and exceeding 100º, if this happens immediately abort the test. Also look for the processor temp shooting up to around 180 in the first 30 seconds and the fan spinning up right away. Typically on a properly functioning unit the temperature of the case will end up being somewhere in the neighborhood of 88-91º. If this test is preformed in a room with a normal ambient room temperature of about 68 degrees. Even after an hour the case of the computer should not be significantly hot, just warm to the touch. On a normally operating unit the fan will start to kick in within 90 seconds or so and may not reach full speed even after several minuets.
At one point the case of my computer actually reached 95º during normal web browsing.
This is a problem that I have had successfully corrected twice by reapplication of thermal paste. The first time was on a machine produced prior to may and the second was after a logic board was replaced at the repair depot. (I suspect the inventory turnover is lower for boards than whole computers resulting in a board from the initial production run being installed in my computer.)
If you forget everything I just wrote remember this. #1 if you are using your computer hard enough the fan will end up running at high speed at some point. #2 This problem is not in any way related to the design of the MacBook Pro, or its use/application. #3 This mostly not a problem of the CPU being too hot; these Sandy Bridge CPUs are rated for 212ºf and will routinely be in the neighborhood of 200º, this is hotter than other chips but well within design limits. #4 I have done everything in my power to make sure that this problem has been corrected and I have every logical and evidenced based reason to believe it has been resolved in machines produced after may. #5 This is not an Apple acknolidged issue. Technicians will tell you that there is no problem because these higher temps are normal and within operating limits and if they weren't the machine would shut itself off. (This is a bit extreme; just like a lot of other devices such as electronics, toaster ovens and space heaters with thermal overload protection this automatic shutoff is intended to occur when damage or risk of fire is imminent because the device is WAY outside of normal operating paramaters.) They will also not tell you when asked what these limits are, that they know what they are or in some cases that such figures they even exsist.
I stake my personal and professional reputation on the accuracy of my findings, it is my job as a private consultant to help my clients to resolve complicated and expensive issues just like this one.
Bottom line if you are having a problem and Apple won't fix it on warranty don't ditch your machine, just pay to have it done yourself. In most cases you can pay have it done at the Apple store. It will probably cost you less than 100.00, and it will not void your warranty as long as the work is done by Apple certified technician. It will be well worth it; after all in spite of this MacBook Pro's are hands down the best portable computers on the market, with an industry leading warranty and support to back it up. On it's worst day Apple's service and support is better than any computer/ consumer electronics company, even on its best day.
I hope this helps to clarify this issue! I also hope it will help anyone affected to resolve the problem instead of resorting to a refund and settling for something else.

hello all
you can try this:
Go to system preferences > settings > built in display > see bottom of window.
check "show mirroring options in the menu bar when available". then click "airplay display" > and select your device.
That's what happened to my MBP - 15-inch, Late 2011 model.

Windows 7 install on late 2011 MacBook Pro without bootcamp (performance issues)

Hey guys I'm hoping I can get this issue resolved. I have purchased a late 2011 MacBook Pro (radeon 6750m 1gig). I installed a fresh copy of windows 7 without bootcamp. Having real issues with game performance like world of Warcraft. I have done this with an older unibody Mac and it ran great (for any non believer)... But now this time around I'm getting horrible fps in game. I'm thinking it may be driver related it buy I am having trouble finding the right drivers to see if that's then issue. Any help on this would be greatly appreciated.

Shotgun00 wrote:
That is completely false. There is no real need to leave OS X on the Mac if you don't want to, especially with Win 7 or 8. That may of been true with Windows XP but not anymore.
The problem with leaving OS X installed is then you are really limited with what you can do with the drive. You can only have one Windows partition and if you fool with it at all Windows will no longer boot. you can't even change the OS X partition otherwise Windows would boot
Windows 7 will install all by itself. No need for any Boot loaders or Hack Boot system. Pop the Win 7 DVD in the DVD drive and restart. Windows will be installed all by itself. But you do need the Apple support files.
In the end if you are going to run Windows on a computer by itself then you really should not buy a Mac. The hardware is the same and as to the OPs perceived better built quality I personally do not see it. And if you actually read some of the posts on this and other Mac forums you will see that perceived build quality is just a bunch of hype, in my opinion.
To the OP. You aren't missing anything.
If you had carefully read what I wrote, I merely said that doing the install on a blank drive wasn't a good idea. That's because it can create issues the OP is having. A Mac's hardware is no different than a comparable Windows machine, but the EFI/BIOS/Firmware is. Macs are in something of a no-man's land in this regard, as they have neither an old-school BIOS or modern UEFI of recent Windows-based notebooks. I'm willing to bet that the performance problems the OP is having relates to the fact that a straight EFI install on a modern MBP "enables" (for lack of a better word) automatic graphic switching. The capability manifests, but the functionality is not there. Enterprising individuals have been trying to get graphic switching in Windows to work as it does on the OS X side ever since MacBooks debuted with this abliity but with zero success.
Using Boot Camp bypasses this, as the discreet GPU is enabled full-time in Windows. Thus, you will realize proper performance.
As far as perceived build quality, Apple machines are at the high end of the consumer notebook spectrum. They're certainly better than most of the other machines you can pick up at your local Best Buy, but they fall short of business-class machines such as the Dell Latitude/Precision, HP ProBook/EliteBook, and Lenovo ThinkPad.

My 2007 Intel Macbook Pro had Tiger 10.4. Can I boot into that drive,now an external, with my 2011 Macbook Pro?

I have software that is no longer compatible with my 2011 MacBook Pro that I would like to continue to use.
When I upgraded my old 2007 MBP from Tiger to Leopard, I did a clean install on a new drive, and put the original internal in an external case.
This same software did not work with Leopard, but I could boot into the old drive when necessary, and use it that way.
But so far, I have not been able to do this with the new computer.
Since that MBP had an Intel processor, shouldn't I be able to boot into the old drive, or is the problem due to the i7's quad core?
BTW, I have Parallels 7 (and 8 available, but not installed yet) running WIndows Pro 7.
Can I use Parallels to install Mac 10.4 as a VM as a way around this?
Thanks.

You can upgrade from10.4 to 10.6 with no problems. Any program that runs under 10.4 will run under10.6 but you might have to upgrade some drivers for printers, etc.... I recently upgraded an 2006 MacBook (model 1,1) from 10.4 to 10.6.
You can order a Snow Leopard 10.6 install disk for $29 as long as you have at least1gb of RAM and 5gb offree space on your hard drive. http://store.apple.com/us/product/MC573Z/A?mco=MTY3ODQ5OTY You won't need the box set unless you want the full iLife '11 and iWork '09. If you only want iPhoto or other single apps you can get them from the App Store after you've upgraded to10.6.6. iPhoto, iMovie or Garage Band for $15 each and Pages, Keynote or Numbers for $20 each.
A 10.5 Leopard disk will run you over $100

Late 2011 Macbook Pro with SSD Freezing

Hello,
I have a late 2011 macbook pro and about six or so months ago I have it a new lease on live with a Samsung 840 SSD (non pro).
I haven't really had any problems with that until recently - the machine started locking up on wakeup. This meant that the beachball of doom would start and each program would gradually in turn become unresponsive. Shutdown command wouldn't work and would time out, force quit wouldn't open, and although I could move the mouse around and sometimes switch between programs, they didn't work and the only cure was to hold the power button until it switched off.
This has also started happening just when the computer has been on for a certain amount of time *without sleeping*. For example, if I watch an episode of a tv show, by the end of it the video is still running but all of the other programs are locked up - clicking out of VLC causes the beachball of doom. This also happens in other programs - it's even happened as I've been writing this, and the only remedy seems to be a hard restart.
The problem doesn't seem to occur in windows. In OSX I have 'put hard drives to sleep' turned off, and TRIM enabled. I also disables the sudden movement sensor. I have also reset the SMC.
Does anyone know of a remedy short of a full reinstall of Mountain Lion?
Oh and I used samsung magician in windows to update the firmware of the drive. It reports that the drive should be fine.
Thanks very much for any help anyone can give me with this!

anything is possible - corrupt files - corrupt drivers - it could be anything.
try doing a nvram/pram reset and see if that sorts it out.
i have ssd installed in all my Macbook/Macbook Pro and have never had any issues.
Then again, I don't have windows installed in any of them.
hopefully the nvram/pram reset sorts it out for you.
once you've done that reset - go back to system preferences - startup disk and select your ssd as the startup drive again - then restart it again.

Late 2011 MacBook Pro can't boot after Yosemite install

After installing Yosemite on this late 2011 MacBook Pro it stops about a third of the way into booting up. It displays a null sign. I can boot into recovery disk, or external HD (I don't have a backup of this system, but can boot from my MacBook Air's clone) if I use option-R or just option at startup. It won't go into Safe Mode. From the ext HD I have reinstalled Yosemite on the MBP, but it still freezes mid-boot. Disk Utility repair permissions, repair HD, zap PRAM, SMC, I've tried all of these (from reading advice here, and PM from Ogelthorpe). I have copied the Etre Report below. Suggestions?
EtreCheck version: 2.1.8 (121)
Report generated March 24, 2015 at 2:16:55 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Late 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 431
Video Information: ℹ️
    Intel HD Graphics 3000
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.3 (14D113c) - Time since boot: 0:25:56
Disk Information: ℹ️
    ST9500325ASG disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) /Volumes/Macintosh HD : 498.88 GB (345.40 GB free)
            Core Storage: disk0s2 499.25 GB Online
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Western Digital My Book 1140 2 TB
        EFI (disk2s1) <not mounted> : 210 MB
        MBPClone (disk2s2) /Volumes/MBPClone : 249.35 GB (119.30 GB free)
        Recovery HD (disk2s3) <not mounted> [Recovery]: 784 MB
        Clone27iMac (disk2s4) /Volumes/Clone27iMac : 1.08 TB (918.40 GB free)
        Recovery HD (disk2s5) <not mounted> [Recovery]: 650 MB
        MediaorWhatever (disk2s6) / : 665.53 GB (583.65 GB free)
        Recovery HD (disk2s7) <not mounted> [Recovery]: 650 MB
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.ricoh.print.kext.USBPrintClass (3.01) [Click for support]
        /Volumes/MBPClone/Applications/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (4.4) [Click for support]
        /Volumes/MBPClone/Library/Sophos Anti-Virus/InterCheck.app
    [not loaded]    com.sophos.kext.sav (8.0.14 - SDK 10.5) [Click for support]
Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    net.culater.SIMBL.Agent.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.bombich.ccc.plist [Click for support]
    [running]    com.bombich.ccchelper.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.transcend.TSTRIMHandlerHelp.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    WD Quick View    Application (/Library/Application Support/WDSmartware/WDQuickView.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flip4Mac WMV Plugin: Version: 2.3.2.6 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.0.50917.0 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Scorch: Version: 6.2.0 [Click for support]
    DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Perian [Click for support]
    WDQuickView [Click for support]
Time Machine: ℹ️
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
    Destinations:
        MBP Backup [Local]
        Total size: 299.73 GB
        Total number of backups: 20
        Oldest backup: 2013-03-14 16:58:24 +0000
        Last backup: 2014-02-25 16:24:25 +0000
        Size of backup disk: Excellent
            Backup size 299.73 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
         5%    WindowServer
         3%    mds
         0%    AppleSpell
         0%    fontd
         0%    mds_stores
Top Processes by Memory: ℹ️
    249 MB    mds_stores
    150 MB    Finder
    116 MB    Dock
    116 MB    Spotlight
    73 MB    ocspd
Virtual Memory Information: ℹ️
    801 MB    Free RAM
    1.59 GB    Active RAM
    785 MB    Inactive RAM
    1.09 GB    Wired RAM
    2.01 GB    Page-ins
    446 KB    Page-outs
Diagnostics Information: ℹ️
    Mar 24, 2015, 01:44:49 PM    Self test - passed
    Mar 22, 2015, 10:30:37 PM    /Library/Logs/DiagnosticReports/VideoMemoryTool_2015-03-22-223037_[redacted].cr ash

Drive Partition and Format
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
If you are preparing an external or a non-startup drive, then open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. Quit DU when it is finished and return to the installer. Install Snow Leopard. Download and install Mac OS X 10.6.8 Update Combo v1.1.

Constant kernel panic on my Late-2011 MacBook Pro, help!

Hi all,
Okay, so whenever I'm running heavy tasks on my computer (rendering in Premiere, gaming etc.), after awhile my computer panics . By awhile, it ranges from 2 minutes up to about 2 hours. I'm not entirely sure what's causing it, but looking at the log, it apparently has something to do with "AppleIntelCPUPowerManagement".
Please let me know what sections of the panic log I should post, I'm not exactly sure whether or not it gives away personal information or anything, haha. Oh, and I'm running 10.8.4.
Cheers!
-Magnetbrain

Late-2011 MacBook Pro, 2.4GHz Intel Core i5
16 GB RAM (2x 8 GB, DDR3, 1333 MHz), purchased externally, installed vía Apple Store
Boot drive:
Bus Type: SATA
Interval Since Last Panic Report: 5604 sec
Panics Since Last Report:          1
Anonymous UUID:                    F67246B0-96DD-DA0E-9EE3-D0D910D79BBC
Wed Sep 25 10:02:34 2013
panic(cpu 1 caller 0xffffff80098b8655): Kernel trap at 0xffffff8009840929, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff01fd127a80, CR3: 0x0000000015412032, CR4: 0x00000000000606e0
RAX: 0xffffff802d6cbc38, RBX: 0xffffff802d6cbc18, RCX: 0xffffff802d6cbc38, RDX: 0xffffff802ef6af30
RSP: 0xffffff81cfa5be20, RBP: 0xffffff81cfa5be20, RSI: 0xffffff802d6cbc18, RDI: 0xffffff80389970e0
R8: 0xffffff803ebea510, R9: 0x0000000000000003, R10: 0x0000000000000000, R11: 0xffffff81d131bf01
R12: 0xffffff802d6cbc20, R13: 0xffffff803ebea508, R14: 0xffffff802ef6af30, R15: 0xffffff802d6cbc18
RFL: 0x0000000000010002, RIP: 0xffffff8009840929, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff01fd127a80, Error code: 0x0000000000000002, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81cfa5bac0 : 0xffffff800981d626
0xffffff81cfa5bb30 : 0xffffff80098b8655
0xffffff81cfa5bd00 : 0xffffff80098ce17d
0xffffff81cfa5bd20 : 0xffffff8009840929
0xffffff81cfa5be20 : 0xffffff8009840851
0xffffff81cfa5be70 : 0xffffff80098159fa
0xffffff81cfa5be90 : 0xffffff800981ad4d
0xffffff81cfa5bed0 : 0xffffff8009818edb
0xffffff81cfa5bf00 : 0xffffff80098a63de
0xffffff81cfa5bfb0 : 0xffffff80098ce78e
BSD process name corresponding to current thread: steam
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x0000000009600000
Kernel text base: 0xffffff8009800000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 10691773897191
last loaded kext at 7258557539770: com.apple.driver.AppleUSBAudio    2.9.0f8 (addr 0xffffff7f8b694000, size 262144)
last unloaded kext at 36245980479: com.parallels.kext.prl_usb_connect    7.0 15107.796624 (addr 0xffffff7f8a28f000, size 28672)
loaded kexts:
com.parallels.kext.prl_vnic    7.0 15107.796624
org.virtualbox.kext.VBoxNetAdp    4.1.14
com.parallels.kext.prl_netbridge    7.0 15107.796624
org.virtualbox.kext.VBoxNetFlt    4.1.14
com.parallels.kext.prl_hid_hook    7.0 15107.796624
org.virtualbox.kext.VBoxUSB    4.1.14
org.virtualbox.kext.VBoxDrv    4.1.14
com.parallels.kext.prl_hypervisor    7.0 15107.796624
com.parallels.kext.prl_usb_connect    7.0 15107.796624
com.logmein.hamachi    1.0
com.usboverdrive.driver.hid    3.0.2
net.telestream.driver.TelestreamAudio    1.0.5
net.trajano.driver.InsomniaT    3.0.2
com.globaldelight.driver.BoomDevice    1.1
jp.plentycom.driver.SteerMouse    4.1.6
com.seagate.driver.PowSecDriverCore    5.2.3
com.apple.driver.AppleUSBCDC    4.1.23
com.apple.filesystems.smbfs    1.8.4
com.apple.filesystems.msdosfs    1.8.1
com.apple.driver.AppleIntelProfile    119
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.driver.AGPM    100.12.87
com.apple.driver.AppleTyMCEDriver    1.0.2d2
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleMikeyHIDDriver    122
com.apple.driver.AppleHDAHardwareConfigDriver    2.3.7fc4
com.apple.driver.AppleHDA    2.3.7fc4
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.driver.AppleUpstreamUserClient    3.5.10
com.apple.iokit.IOBluetoothUSBDFU    4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.1.4f2
com.apple.driver.AppleMikeyDriver    2.3.7fc4
com.apple.driver.AppleIntelHD3000Graphics    8.1.2
com.apple.driver.AppleIntelSNBGraphicsFB    8.1.2
com.apple.driver.SMCMotionSensor    3.0.3d1
com.apple.driver.AppleSMCLMU    2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
com.apple.driver.AppleLPC    1.6.0
com.apple.driver.AppleMuxControl    3.4.5
com.apple.driver.AppleBacklight    170.2.5
com.apple.driver.AppleMCCSControl    1.1.11
com.apple.driver.AudioAUUC    1.60
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.iokit.IOBluetoothSerialManager    4.1.4f2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.ApplePolicyControl    3.4.5
com.apple.driver.AppleUSBTCButtons    237.1
com.apple.driver.AppleUSBTCKeyEventDriver    237.1
com.apple.driver.AppleUSBTCKeyboard    237.1
com.apple.driver.AppleIRController    320.15
com.apple.driver.AppleFileSystemDriver    3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    34
com.apple.iokit.SCSITaskUserClient    3.5.5
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.3.1
com.apple.driver.AppleUSBHub    5.5.5
com.apple.driver.AppleFWOHCI    4.9.6
com.apple.driver.AppleSDXC    1.4.2
com.apple.iokit.AppleBCM5701Ethernet    3.6.1b4
com.apple.driver.AirPort.Brcm4331    615.20.17
com.apple.driver.AppleAHCIPort    2.5.2
com.apple.driver.AppleUSBEHCI    5.5.0
com.apple.driver.AppleUSBUHCI    5.2.5
com.apple.driver.AppleEFINVRAM    1.7
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    1.7
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.7
com.apple.driver.AppleAPIC    1.6
com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0
com.apple.nke.applicationfirewall    4.0.39
com.apple.security.quarantine    2.1
com.apple.driver.AppleIntelCPUPowerManagement    196.0.0
com.apple.driver.AppleUSBAudio    2.9.0f8
com.apple.driver.AppleProfileTimestampAction    119
com.apple.driver.AppleProfileThreadInfoAction    119
com.apple.driver.AppleProfileRegisterStateAction    119
com.apple.driver.AppleProfileReadCounterAction    119
com.apple.driver.AppleProfileKEventAction    119
com.apple.driver.AppleProfileCallstackAction    119
com.apple.iokit.AppleProfileFamily    119
com.apple.kext.triggers    1.0
com.apple.driver.DspFuncLib    2.3.7fc4
com.apple.iokit.IOFireWireIP    2.2.5
com.apple.driver.AppleHDAController    2.3.7fc4
com.apple.iokit.IOHDAFamily    2.3.7fc4
com.apple.driver.AppleThunderboltEDMSink    1.1.8
com.apple.driver.AppleThunderboltEDMSource    1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter    1.8.9
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.1.4f2
com.apple.driver.IOPlatformPluginLegacy    1.0.0
com.apple.driver.AppleSMBusPCI    1.0.11d0
com.apple.driver.IOPlatformPluginFamily    5.3.0d51
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.driver.AppleSMBusController    1.0.11d0
com.apple.iokit.IOSurface    86.0.4
com.apple.iokit.IOSerialFamily    10.0.6
com.apple.driver.AppleSMC    3.1.4d2
com.apple.iokit.IOAudioFamily    1.8.9fc11
com.apple.kext.OSvKernDSPLib    1.6
com.apple.driver.AppleGraphicsControl    3.4.5
com.apple.iokit.IONDRVSupport    2.3.7
com.apple.iokit.IOGraphicsFamily    2.3.7
com.apple.driver.AppleThunderboltDPInAdapter    1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.6
com.apple.driver.IOBluetoothHIDDriver    4.1.4f2
com.apple.iokit.IOBluetoothFamily    4.1.4f2
com.apple.driver.AppleUSBMultitouch    237.3
com.apple.iokit.IOUSBHIDDriver    5.2.5
com.apple.driver.AppleUSBMergeNub    5.5.5
com.apple.driver.AppleUSBComposite    5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.5
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOFireWireSBP2    4.2.2
com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.5
com.apple.driver.AppleThunderboltNHI    1.7.8
com.apple.iokit.IOThunderboltFamily    2.4.0
com.apple.iokit.IOAHCISerialATAPI    2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.5
com.apple.iokit.IOUSBUserClient    5.5.5
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IOEthernetAVBController    1.0.2b1
com.apple.iokit.IO80211Family    530.4
com.apple.iokit.IONetworkingFamily    3.0
com.apple.iokit.IOAHCIFamily    2.3.1
com.apple.iokit.IOUSBFamily    5.6.0
com.apple.driver.AppleEFIRuntime    1.7
com.apple.iokit.IOHIDFamily    1.8.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    220.3
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    345
com.apple.iokit.IOStorageFamily    1.8
com.apple.driver.AppleKeyStore    28.21
com.apple.driver.AppleACPIPlatform    1.7
com.apple.iokit.IOPCIFamily    2.7.3
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
System Profile:
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 16 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
There ya go!

Having hard drive problems with 2011 macbook pro

Hey all,
I am having some hard drive issues with a 2011 Macbook Pro running OS X Mavericks.
How it happened: I was browsing the web when suddenly I got the spinny-wheel-of-death. The spinny wheel of death stuck around for much longer than usual, and eventually my computer wouldn't even respond to mouse input (the mouse wouldn't move). Nothing worked, so I did a hard reset of my computer. When I rebooted the machine, it took me into "Recovery Disk Mode".
Here are the diagnostics that I've done: In "Recovery Disk Mode", I have the option to use the Disk Utility, which I have done. My main volume, called "Macintosh HD" is grayed out - and not mountable. When I run "first aid" on it, it is not able to verify the disk because of an "Invalid B-tree node size". It then tells me to repair the disk. I have tried repairing the disk, but it fails - and that is not entirely unexpected because all of the forum posts that I have read up until now say that Disk Utility cannot repair this specific type of error.
3rd party software I have tried: Based on the forum posts that I have read, Disk Warrior is especially capable at fixing this kind of error, so I went to my local computer shop, purchased the software, and booted into it. Disk Warrior did not recognize my drive, and did not even show it in the list of available options.
Other things I have tried: I purchased a Seagate external drive, and I tried to use Disk Utility to copy the contents from my MBP's hard drive over to the external drive, but when I do so, "Disk Utility" tells me that "Recovery partition restores can only be done on GPT partition maps." I have also had it give me another error message where it says it "cannot verify source - error 254".
Additionally, I have seen around the internet that many people try using "fsck" to fix this issue, but I haven't been able to find a good explanation of the proper steps when using "fsck", nor how to specify to the "fsck" program that I want it to fix my "Macintosh HD" volume. I've opened up the terminal, and gone into the "/dev/" folder, but I don't know which item in that folder, or any other folder, would properly lead down the path to my "Macintosh HD" volume. Also, the man pages seem to be of little help here.
One option I would like to try, but I have not been able to, is to try putting my MBP into Target Disk Mode, and see if my desktop machine (a Dell) can see it. The problem here is that my Dell only has USB ports - no Firewire, and obviously no Thunderbolt ports. I would need to find a way to plug my MBP into my Dell while it is in Target Disk Mode, but from what I can tell, that's impossible if I don't have a Firewire or Thunderbolt port on my Dell.
So, now having explained everything I have tried, can y'all give me any advice on how I can recover my drive without completely repartitioning it? Although most of my important data and files are located on cloud services, there are definitely some files on the drive that I don't have backed up, and I would like to recover the drive without losing those files. What suggestions can you give me? Thanks!

Yes, BUT...
... there are many problems that are really easy to eliminate by replacing the Hard drive, including ones that have nothing to do with actual Drive Hardware failure. These include corrupted install of Mac OS X, its EFI partition, clobbered partition tables, or the appearance of Bad Blocks in a critical area.
Any of these problems can sometimes be eliminated by re-initializing the entire drive and writing Zeroes, and re-installing from scratch. The trouble is, this process takes hours to complete, and is not guaranteed to be successful -- you may still need a new drive after all that effort.
I learned from my Plumber that consumers have no appetite for solutions that might work, and detest return visits for any related problems whatsoever. You or your friend may have had your drive replaced, not because it actually failed, but because the situation was troublesome, and the provider thought you would not tolerate anything less than a crisp, complete fix on the first attempt. And based on the cost of technician time, it may have even been cheaper that way.

2011 MacBook Pro Trackpad jumping around

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