2011 Macbook Pro Usb failure

My brand new (week old) MBP has trouble recognizing my external hard drive and/or usb jump drives. The external drive (which is powered by an adapter) is recognized after wiggling the connection in a specific way, but no such luck with one of my usb jump drives.
I can eventually get some of the drives to show up in Finder, but it's very inconsistent. Is there anything that I can do myself at home short of booking time at the Genius Bar?
I've read the posts regarding this issue that has been common over the past couple years, but this is a BRAND NEW Macbook Pro.
Thanks,
Jay

You probably need to go ahead and book a visit at the genius bar and find out what is wrong with your port. It sounds like the port may have a loose connection, and if so, that is a hardware problem that needs to be addressed. It is of course covered by your warranty.

Similar Messages

  • 2011 Macbook Pro suddenly says no space available on start-up disk (plenty available) and USB drawing too much power (only charging phone). What's going on with my computer? No longer able to charge my iPhone 5.

    Hi, all.
    Two days ago I was using my computer, a 2011 Macbook Pro, and suddenly got the error message reading "Your Mac OS X startup disk has no more space available for application memory. To avoid problems with your computer, quit any applications you are not using. Closing windows and removing files from your startup disk will also help."
    I was only using Google Chrome, nothing was running in the background, and I have 443 of 449.25 GB available (this is after clean-up I conducted after receiving the error message, but probably cleaned up less than 25 GB), so there should be no shortage of space. However, the message kept popping up and I deleted a few files and eventually it went away and hasn't reappeared.
    However, last night and then again this morning I have been getting the error message that my USB drive is pulling too much power and has been disable. All that was plugged in was my iPhone 5 on the charger and my computer is also on its charger, so I don't know why this would be an issue, either. I have always charged my phone this way and never had a problem until today.
    I haven't been able to charge my phone since. What's going on with my computer?

    Regarding the USB, see if zapping the PRAM helps.
    Regarding your storage space check out the following: 
    HD Space Checkers:
    Disk Inventory X (FREE)
    WhatSize (SHAREWARE)
    OmniDiskSweeper (FREE)
    GrandPerspective (FREE - donation)
    Mac Performance Guide
    Slimming your hard drive
    ===============
    Quick fix How To Quickly Free Up Hard Drive Space on Mac OS
    http://www.youtube.com/watch?v=fO-mlLApEuk

  • Should I get a 2.0 or 3.0 USB external hard drive for my 2011 Macbook Pro? I need it to be compatible with the USB ports of both a PC and a Mac.

    Should I get a 2.0 or 3.0 USB external hard drive for my 2011 Macbook Pro? I need it to be compatible with the USB ports of both a PC and a Mac. I was thinking of getting a Seagate becuase apparently it is compatible with both systems, but I want to know which would be a better investment.

    Using USB 3 devices on Mac computers FAQ

  • How can I install Windows 8.1 using a USB Pen Drive in Late 2011 Macbook Pro with DVD R/W given.

    How can I install Windows 8.1 using a USB Pen Drive in Late 2011 Macbook Pro with DVD R/W given.
    I have Boot Camp 5.1.2 (497) and there is no option for installing using USB. I have downloaded an image of Windows 8.1 already.
    I can't install using DVD R/W because it's not working.
    Please help me.
    Thank you.

    unlocked by myself
    thanks

  • 2011 Macbook Pro won't detect my USB 3 external drive

    I've got a late 2011 MacBook Pro, running OSX Yosemite with all available updates installed.
    I recently purchased a 1TB USB 3.0 (USB 2.0 backwards compatible) external hard drive (Seagate) to use for Time Machine backups.
    Quite often when I connect the drive to my Mac it doesn't get picked up - i.e. it doesn't appear in Finder or Disk Utility. The drive does get power each time (you can hear it if you put your ear close enough), however the small light on the drive doesn't come on when the problem occurs.
    If I unplug it and then plug it back in it sometimes picks it up - often I have to restart a few times for it get picked up.
    Other times it connects first time without any problems at all, which is strange!
    It was doing this before upgrading from OSX Mavericks to OSX Yosemite.
    My USB2.0 500GB external drive connects and appears in Finder without any problems at all.
    I've performed the following troubleshooting steps:
    - Connected the drive to different USB ports (no change)
    - Tested the drive on various Windows workstations (works fine every time)
    - Tested with different USB 3.0 cables (no change)
    - Formatted the drive (no change)
    - Tried different USB3.0 drives (same problem occurs)
    I'm not really sure what else to try. You can't seem to get just USB2.0 drives any more in the UK (not 1TB or greater).
    Has anyone else had problems?

    USB Ports can sometimes be funny like that. If you haven't already, these are some little things you can try:
    - First things first, unplug all your usb devices. Try plugging a device that you're sure works on your MBPR over EACH of the usb ports (just to check if they're both working correctly & supplying power on the mac itself).
    - Check the USB cable's A plug (the end that connects to the mac) and make sure both the contacts are clean, and that the crevass is free from dirt/lint buildup, as it can interfere with a proper connection. (This can happen if you store cables in cases or bags).
    - Sometimes easing the USB plug slightly out from the computer may help mount certain devices. If it DOES mount (abruptly) after this, then see item above on making sure your cable is clean, or swap out usb cable as it may not be working properly & try again with a new cable.
    - Lastly, some devices may need a firmware update to even connect, as with the cases of the Lexar USB3.0 Card Readers and some Seagate USB HD's some folks here are experiencing with their Retinas.
    Here's another thread that may also be useful concerning an external Toshiba Canvio HD.
    It's not much, I know, but hope this helps, if a little.

  • USB Peripheral Device Knocked out 2011 MacBook Pro

    I connected an external fan to my brand new 2011 MacBook Pro (13 inch).  A couple of times it shut the MBP's down, requiring a reboot. 
    The last time, it shut the computer down and it now will not restart at all.  I have tried resetting the SMC, but it still will not start up.
    The power plug indicator light (on the part that connects to the computer) very faintly blinks -- it's barely visible to the eye.
    Any suggestions on fixes?
    Many thanks!

    Contact the manufacturer of the fan for their expertise.

  • Anyone experienced Logic Board failure with their Late 2011 Macbook Pros?

    A couple of months ago, my late 2011 Macbook Pro (13.3in) randomly fried it's own Logic Board. I was using it normally and smelled a burning smell coming from around the side where all of its ports are located. The entire Macbook died immediately and when I took it to a local repair shop, they said the Logic Board had burn marks on it and the charger's prongs where partially melted. I'm going to take it to an Apple store soon but since I'm out of warranty, I'm not sure what they can do for me. Has anyone else had this problem? not really sure what to do here.....

    Are you insured... When my board needed replacing it cost upwards of £800.00. But a quick call to my insurers covered it under accidental damage.
    I had, after all, dropped a pint of lemonade in it.
    Ooooooops!

  • Late 2011 MacBook Pro 15 - Slow and Freezes

    Good Morning.
    This is MBP is running slowly and freezes, particularly if watching video, but is sluggish even opening applications from finder.
    The MBP was taken to a apple service provider with the complaint of very sluggish and a strange graphic issue (The graphics were garbled at times - there is a known issue with logic boards.) a picture of the graphics was provided.
    The service provider stated that the HDD drive failed the SMART test but graphics passed his test. When questioned if he was comfortable that nothing was wrong with graphics based on picture he stated that he advised I take it to the apple store. Which I did. There the MBP passed both the graphics and HDD test. based on the photograph the no less than 3 geniuses agreed the logic board was bad, though it wasn't the "typical" failure. The genius bar was given the information about the apple service provider and slowness. All of that was entered into the comments.
    The MBP was sent to apples repair depot where the logic board and magsafe board was replaced. and the MBP was returned with assurances that all was well.
    Though the graphics issue has not reoccurred the speed is not any better and may be worse. (in excess of a minute fifteen boot, noticeable delay opening browsers or menus).
    Additonal information:
    When provided to the apple service provider (and presumably the apple store) the computer contained the original 4gb ram. and had never been opened. The ram showing on this report is crucial, contains the mac logo and was installed because the service provider said 4gb was low, so when the computer returned and was still slow it was tried - it seems to have made no difference).
    The HDD failed to secure erase the freespace on HDD 3 times prior to repair with the message "could not create temp file" after running overnight.
    I've reset PRAM and SMC and run trough various "why is my mac slow" guides to no avail.
    The anti virus was also added post repair to look for any thing malicious.
    Help please.
    EtreCheck version: 2.2 (132)
    Report generated 4/27/15, 10:28 AM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Late 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,2
        1 2.4 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery: Health = Normal - Cycle count = 307 - SN = D862172005ZDGDMB3
    Video Information: ℹ️
        Intel HD Graphics 3000
            Color LCD 1440 x 900
        AMD Radeon HD 6770M - VRAM: 1024 MB
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 0:23:32
    Disk Information: ℹ️
        APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 749.30 GB (610.87 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS31N
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
    Launch Agents: ℹ️
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.cloudpath.maccmd.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
        Silverlight: Version: 4.1.10329.0 [Click for support]
        DirectorShockwave: Version: 11.6.5r635 [Click for support]
        JavaAppletPlugin: Version: Unknown Check version
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 749.30 GB Disk used: 138.43 GB
        Destinations:
            Data [Network]
            Total size: 2.00 TB
            Total number of backups: 30
            Oldest backup: 2015-03-12 17:13:32 +0000
            Last backup: 2015-04-27 11:14:11 +0000
            Size of backup disk: Adequate
                Backup size 2.00 TB > (Disk used 138.43 GB X 3)
    Top Processes by CPU: ℹ️
             6%    WindowServer
             1%    fontd
             0%    SophosUIServer
             0%    taskgated
             0%    InterCheck
    Top Processes by Memory: ℹ️
        819 MB    com.apple.WebKit.WebContent(7)
        785 MB    kernel_task
        180 MB    SophosScanD
        164 MB    InterCheck
        147 MB    SophosAntiVirus
    Virtual Memory Information: ℹ️
        11.00 GB    Free RAM
        5.19 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        Apr 27, 2015, 10:02:50 AM    Self test - passed
        Apr 26, 2015, 08:15:18 AM    /Library/Logs/DiagnosticReports/firefox_2015-04-26-081518_[redacted].cpu_resour ce.diag [Click for details]

    "This is not a retina 15" - though I just turned off the graphics switching to see if that made any difference."
    That recall is not just for the Retina model:
    From:
    https://www.apple.com/support/macbookpro-videoissues/
    Affected Models
    MacBook Pro (15-inch Early 2011)
    MacBook Pro (15-inch, Late 2011)
    I'm aware of that recall it is the "known problem" I mentioned in the original post, however the linked story RE: Yosemite referenced retina MacBook Pros
    There is an issue in retina MBPs and Yosemite:
    http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/
    "Regardless of symptoms, the issue has been traced to switching to the discrete GPU from the integrated GPU.
    Read more: http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/#ixzz3YWcK80s9"
    So I was not sure if this was discussing a separate issue, that is why I mentioned it was not a Retina.
    "Does "disk warrior" report anything that the apple store test would not?"
    The Apple Store would run the Apple System Diagnostic (ASD).
    Re:
    http://www.dannydullin.com/apple-service-diagnostic-asd-reference-list/
    The trick when you take it to the Apple Store is to make your computer repeat the failure that you see. It actually would be a good idea to get it to fail just before your appointment. Don't shut it down just take it to them frozen.
    Then you can hand the genius the MBP and say, "This is what happens."
    Actually a suggestion of another senior member around here. I'd credit her if I could remember who it was.
    They ran two test one was a video test and the other was a hard drive test "quick apple store" that said it "randomly checked disk" or something close to that.
    I can only hope to get it to fail right before going. - only real problem is that considering the apple disclaimer about their responsibility for your data, there is absolutely no way they are getting it with our data on it. But if I can get it to fail I'll let them see it before wiping it... I mean the sluggishness is obvious so at least they can see that.
    I do appreciate the ideas. There were a number of people there when I dropped it off the first time, one of them was on her third logic board. Another on the second. 

  • Having hard drive problems with 2011 macbook pro

    Hey all,
    I am having some hard drive issues with a 2011 Macbook Pro running OS X Mavericks.
    How it happened: I was browsing the web when suddenly I got the spinny-wheel-of-death.  The spinny wheel of death stuck around for much longer than usual, and eventually my computer wouldn't even respond to mouse input (the mouse wouldn't move).  Nothing worked, so I did a hard reset of my computer.  When I rebooted the machine, it took me into "Recovery Disk Mode".
    Here are the diagnostics that I've done: In "Recovery Disk Mode", I have the option to use the Disk Utility, which I have done.  My main volume, called "Macintosh HD" is grayed out - and not mountable.  When I run "first aid" on it, it is not able to verify the disk because of an "Invalid B-tree node size".  It then tells me to repair the disk.  I have tried repairing the disk, but it fails - and that is not entirely unexpected because all of the forum posts that I have read up until now say that Disk Utility cannot repair this specific type of error.
    3rd party software I have tried: Based on the forum posts that I have read, Disk Warrior is especially capable at fixing this kind of error, so I went to my local computer shop, purchased the software, and booted into it.  Disk Warrior did not recognize my drive, and did not even show it in the list of available options.
    Other things I have tried: I purchased a Seagate external drive, and I tried to use Disk Utility to copy the contents from my MBP's hard drive over to the external drive, but when I do so, "Disk Utility" tells me that "Recovery partition restores can only be done on GPT partition maps."  I have also had it give me another error message where it says it "cannot verify source - error 254". 
    Additionally, I have seen around the internet that many people try using "fsck" to fix this issue, but I haven't been able to find a good explanation of the proper steps when using "fsck", nor how to specify to the "fsck" program that I want it to fix my "Macintosh HD" volume.  I've opened up the terminal, and gone into the "/dev/" folder, but I don't know which item in that folder, or any other folder, would properly lead down the path to my "Macintosh HD" volume.  Also, the man pages seem to be of little help here.
    One option I would like to try, but I have not been able to, is to try putting my MBP into Target Disk Mode, and see if my desktop machine (a Dell) can see it.  The problem here is that my Dell only has USB ports - no Firewire, and obviously no Thunderbolt ports.  I would need to find a way to plug my MBP into my Dell while it is in Target Disk Mode, but from what I can tell, that's impossible if I don't have a Firewire or Thunderbolt port on my Dell.
    So, now having explained everything I have tried, can y'all give me any advice on how I can recover my drive without completely repartitioning it?  Although most of my important data and files are located on cloud services, there are definitely some files on the drive that I don't have backed up, and I would like to recover the drive without losing those files.  What suggestions can you give me?  Thanks!

    Yes, BUT...
    ... there are many problems that are really easy to eliminate by replacing the Hard drive, including ones that have nothing to do with actual Drive Hardware failure. These include corrupted install of Mac OS X, its EFI partition, clobbered partition tables, or the appearance of Bad Blocks in a critical area.
    Any of these problems can sometimes be eliminated by re-initializing the entire drive and writing Zeroes, and re-installing from scratch. The trouble is, this process takes hours to complete, and is not guaranteed to be successful -- you may still need a new drive after all that effort.
    I learned from my Plumber that consumers have no appetite for solutions that might work, and detest return visits for any related problems whatsoever. You or your friend may have had your drive replaced, not because it actually failed, but because the situation was troublesome, and the provider thought you would not tolerate anything less than a crisp, complete fix on the first attempt. And based on the cost of technician time, it may have even been cheaper that way.

  • I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck and will post the output. Please can someone help me with what it all means.Thanks in advance

    I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
    Thanks in advance.
    EtreCheck version: 1.9.15 (52)
    Report generated 19 September 2014 08:07:14 GMT+8
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ?
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
      Apple Inc. thunderbolt_bus
    Gatekeeper: ?
      Mac App Store and identified developers
    Kernel Extensions: ?
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
      [loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
      [loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.sophos.autoupdate.plist Support
      [running] com.sophos.configuration.plist Support
      [running] com.sophos.intercheck.plist Support
      [running] com.sophos.notification.plist Support
      [running] com.sophos.scan.plist Support
      [running] com.sophos.sxld.plist Support
      [running] com.sophos.webd.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
    Launch Agents: ?
      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [running] com.sophos.uiserver.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    User Launch Agents: ?
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.music.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
    User Login Items: ?
      iTunesHelper
      TomTomHOMERunner
      AdobeResourceSynchronizer
      Dropbox
    Internet Plug-ins: ?
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
      EPPEX Plugin: Version: 10.0 Support
      Default Browser: Version: 537 - SDK 10.9
      OVSHelper: Version: 1.1 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
    Safari Extensions: ?
      Ultimate
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes: ?
      Flash Player  Support
      Perian  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ?
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
      Destinations:
      Data [Network] (Last used)
      Total size: 2 TB
      Total number of backups: 99
      Oldest backup: 2012-04-20 17:05:32 +0000
      Last backup: 2014-09-18 23:49:25 +0000
      Size of backup disk: Excellent
      Backup size 2 TB > (Disk size 297.29 GB X 3)
      Time Machine details may not be accurate.
      All volumes being backed up may not be listed.
    Top Processes by CPU: ?
          6% InterCheck
          5% iCalExternalSync
          3% WindowServer
          2% CalendarAgent
          2% SystemUIServer
    Top Processes by Memory: ?
      152 MB SophosScanD
      147 MB InterCheck
      106 MB SophosAntiVirus
      66 MB Dropbox
      57 MB com.apple.iTunesLibraryService
    Virtual Memory Information: ?
      161 MB Free RAM
      1.55 GB Active RAM
      1.41 GB Inactive RAM
      902 MB Wired RAM
      611 MB Page-ins
      0 B Page-outs

    Uninstall Trusteer software
    http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
    Remove Sophos
    https://discussions.apple.com/message/21069437#21069437

  • How to install W.7 on 2011 Macbook pro which doesn't come with bootcamp dvd?

    how to install W.7 on 2011 Macbook pro which doesn't come with bootcamp dvd?

    Use the Boot Camp Assistant in the /Applications/Utilities/ folder to put the Boot Camp drivers onto an optical disk or USB thumbdrive.
    (80603)

  • LaCie Desktop Manager doesn't recognize LaCie RAID with my 2011 MacBook Pro

    Hello,
    I have a new MacBook Pro 17" but I am not able to use the LaCie Desktop Manager with the LaCie 4big Quadra Enterprise Class RAID. The drive is recognized by the finder via eSATA, FireWire, USB, but is not recognized by the LaCie Desktop Manager. This prevents me from encrypting the drive. The LaCie Desktop Manager could recognize the raid with my early 2008 MacBook Pro.
    I'd like to know if anyone else is having the same problem with their 2011 MacBook Pro.
    I have been communicating with LaCie support but he tells me that he can't check the same or similar configuration as mine.
    Thanks,
    Dennis

    Looks like the cable is the same if you still have the 2010.
    http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Mid-2009-Mid-201 0-Early-2011-SATA-SuperDrive-Cable/IF161-040

  • WIP: My adventures with 2011 MacBook Pro and Windows 8.1 including seconday HDD

    So I've just lost about 3 days of my life trying to install Windows 8.1 (my preferred) operating system on a Late 2011 MacBook Pro.
    I feel that I've learnt a lot and hopefully can share my experiences to speed a few of you along the process. This is my own experience please let me know if anything I have documented is not true and I will revise for completeness
    What my initial goal was to have a dual HD set up with an SSD running both Mac OSX and Windows 8.1 (via Bootcamp) with a 2ndry HD in places of the optical (DVD) drive for shared storage.
    I have tried all/some of the following:
    Win 8.1 ISO from the MS site: http://windows.microsoft.com/en-GB/windows-8/create-reset-refresh-media
    USB created using Rufus for Bios and EFI boot
    DVD created using Windows 8.1 (can't remember how)
    Yosemite USB created using: Create a bootable installer for OS X Mavericks or Yosemite - Apple Support
    There are 2 main options when installing Windows:
    Bios
    EFI
    Both have different pros and cons, which Im going to try and document here:
    Bios
    Full driver support via Bootcamp download
    Slower (mainly boot time, not by much though)
    Not quite as "native" as some may prefer
    Limited number of partitions??
    EFI
    Fast
    Native
    Does not support video driver properly (no dual screen)
    Audio does not work (says Failed to start device)
    Here are some random facts I know
    Windows DVD will only boot from optical drive when connected internally. If plugged in via external USB it stops at black screen with flashing cursor and doesnt progress
    Using 5HT-2a's method on Redit (see below) and the EFI install, I get the Cx0000005 cannot find source media error and cannot install
    Hacking the Bootcamp tool to create a Windows 8 ISO with all the drivers works (see link below) but when using it in EFI it crashes repeatedly during install so you never can complete the process (I think this is due to the video drivers) and therefore can't run Bootcamp assistant thus get proper trackpad support
    Using lion10's method (below) for tweaking a standard Mac partitioned HD I was able to get past the cannot install Windows error ("windows cannot be installed to this disk. the selected disk is of the GPT partition style") and install Windows using EFI
    Best guides/links I have found:
    lion10's method:The ultimate way to install Windows 8.x in (U)EFI mode on Apple systems
    5HT-2a's method: http://www.reddit.com/r/mac/comments/2fy3be/by_popular_demand_my_better_than_boo tcamp_guide/
    skipsizemore's method: Can't install Windows 8 x64 on late 2013 MBP with1TB SSD
    Bootcamp drivers 2 versions depending on Mac:
    Older Macs: Boot Camp Support Software 5.1.5621
    Newer Macs (most 2013+): Boot Camp Support Software 5.1.5640
    Bootcamp Assistant Hack for USB creation on older Macs: http://forums.macrumors.com/showthread.php?t=1680652There is an additional parameter required if you are using Yosemite during code signing (-deep I think, but cant remember)

    What I ended up doing (so far)
    I'm not 100% sure of the state of my disk when I got to where I ended up but I had previous completed the GDisk and DISKPART methods from 5HT-2a and lion10's methods. I was using a 128gb SSD
    I then decided to start from the top (as I had previous installed Win 8.1 on the original HD using DVD)
    So I ran the Yosemite installer (via USB) and used the partition tab in Disk Utility to repartition the disk into 2 partitions, 1 for OSX and 1 (ExFat/NTFS) for Windows
    I then booted in Bios (Windows, not EFI) using the Windows 8.1 DVD using the DVD plugged in internally (wouldnt work using USB enclosure)
    Installed Windows to the partition I created (probably the 4th one)
    After Windows installed, ran the Bootcamp set up program
    Reran Yosemite installer and installed Yosemite
    Swapped out the optical drive for a larger HD (7200rpm) and formatted it with HFS+

  • Early 2011 MacBook Pro incredibly slow after installing Mavericks

    I'm really hoping someone can help me out. As per the subject line, I installed Mavericks on day one (and learned my lesson!).
    Since installing Mavericks my MacBook Pro runs incredibly slow. If I open the Mail App and Safari - it almost grinds to a halt. I have the "Memory Clean" App which I now have to run constantly (it appears to help a little) and I try to only launch one app at a time where possible, but it's not really pratical.
    As an aside, my MacBook ran really well with Mountain Lion, so there's little doubt to my mind that Mavericks is the culprit.
    I'd be eternally grateful for any help & advice :-)
    I spotted other people advise running EtreCheck, here are my results:
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:54
    Disk Information:
              Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 319.21 GB (33.32 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.globaldelight.driver.BoomDevice          (1.1 - SDK 10.9)
              net.telestream.driver.TelestreamAudio          (1.1.0 - SDK 10.8)
    Startup Items:
              Jaksta: Path: /Library/StartupItems/Jaksta
    Problem System Launch Daemons:
              [failed] com.apple.wdhelper.plist 3rd-Party support link
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
              [loaded] com.bourgeoisbits.cloak.cloakd.plist 3rd-Party support link
              [loaded] com.bourgeoisbits.cloak.cloakproxyd.plist 3rd-Party support link
              [loaded] com.google.keystone.daemon.plist 3rd-Party support link
              [loaded] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
    Launch Agents:
              [loaded] com.amazon.sendtokindle.launcher.plist 3rd-Party support link
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Launch Agents:
              [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
              [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
    User Login Items:
              Boom
              PopClip
              Caffeine
              Fantastical
              AppTrap
              Dropbox
              Alfred 2
              Cloak
              ScreenFlowHelper
              Google Chrome
    Internet Plug-ins:
              o1dbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
              SpeedDownload Browser Plugin: Version: 2.1.5 - SDK 10.6 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 2.4.1.4 3rd-Party support link
              AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
              Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              googletalkbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
              npgtpo3dautoplugin: Version: 0.1.44.28 - SDK 10.5 3rd-Party support link
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
              EMusic: Version: EMusic 1.0.0 3rd-Party support link
    3rd Party Preference Panes:
              AppTrap  3rd-Party support link
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Hazel  3rd-Party support link
              Perian  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Applications/iWork '09
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Attachment Tamer Helper:          Version: 3.1.2 - SDK 10.5 3rd-Party support link
                        /Users/derricksutton/Library/Mail/Bundles (Disabled)/Attachment Tamer.mailbundle/Contents/Resources/Attachment Tamer Helper.app
              Nisus Thesaurus:          Version: 1.1 - SDK 10.4 3rd-Party support link
              Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
    Time Machine:
              Skip System Files: NO
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 297.29 GB Disk used: 266.26 GB
              Destinations:
                        Seagate Expansion Drive [Local] (Last used)
                        Total size: 465.44 GB
                        Total number of backups: 10
                        Oldest backup: 2013-09-21 16:05:10 +0000
                        Last backup: 2013-12-31 20:05:10 +0000
                        Size of backup disk: Too small
                                  Backup size 465.44 GB < (Disk used 266.26 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  28%          WindowServer
                   5%          Google Chrome
                   2%          Dock
                   1%          Fantastical
                   1%          hidd
    Top Processes by Memory:
              135 MB          Google Chrome Helper
              98 MB          mds_stores
              90 MB          Finder
              86 MB          Google Chrome
              61 MB          EtreCheck
    Virtual Memory Information:
              612 MB          Free RAM
              1.47 GB          Active RAM
              601 MB          Inactive RAM
              1.04 GB          Wired RAM
              523 MB          Page-ins
              2 MB          Page-outs

    CleanMyMac is probably your problem.
    CleanMyMac is crapware.
    Crapware is anything that purports to "optimize",  "clean", "accelerate", "monitor", or "protect" your Mac. These apps are unnecessary, poorly written, overpriced (if they were free, they'd still be overpriced), and harmful. The people who sell this stuff know this, but they keep selling it because people keep buying it. They can damage your OS and be difficult to uninstall.
    I would try to uninstall it, but if that fails, you may have to erase your HD and do a clean install.

  • Can not shut down late 2011 MacBook Pro and turn it back on again without the hard drive disappearing?

    Ok, I have searched for months for an answer to this question to no avail, probably because no one has experienced it before. I am hoping however that you guys can help me figure this one out cause it is driving me nuts! Also, I am not entirely sure what section of the support I should put this under so if I stick it in the wrong place, I apologize.
    Right now my problem is very simple. When I turn off my laptop, and then try to turn it back on, my internal hard drive disappears... and I get the blinking folder with a question mark on it. I have figured out something interesting however. I have an install disk with Ubuntu Linux on it. If I boot into that first, then RESTART the laptop, not shut down and turn back on, it reads the internal hard drive just fine and I can boot as if there is nothing wrong.
    Second part to the problem... If I allow the laptop in either OSX or Windows to go to sleep (aka shut off the hard drive but the computer remains on), when I attempt to wake it up, I am greeted with the usual log in screen of whichever OS I am in, but is frozen and after a few seconds goes black and restarts the computer to find that... Surprise! The hard drive is gone
    I have tried every trick in the book that I can think of, but can not seem to come up with a solution to the problem... I know when the problem happened and if anyone thinks that that will help them figure this out I will type everything I did up till, including the crash that caused this, and my attempted fixes, but I have class right now so only if you guys want it I will type all that out.
    What I am currently running is:
    2011 MacBook Pro 13in screen
    4Gb of Ram
    1TB internal Hard Drive
    OSX 10.11.whatever the newest update is... just updated the other day again.
    Windows 8.1 on BootCamp 5 (yea I know its not supposed to work but it does) again, fully updated
    Ubuntu 13.10 (I think? Doesn't really matter, its just an install disk I use to boot the computer)
    If there is anything else that you guys need me to provide, I can, just simply ask. I can provide as much info as is necessary.

    Sorry it took me so long to write back, But unfortunately this didn't help my issue.
    My uncle and I did a lot of tests on this computer and have narrowed down the location of the problem a little bit.
    We tried to first reset the SMC and the NVRAM as suggested, but the only thing that did was make the fans run on full tilt for the first session after restarting it for some reason. After that we tried re installing OSX over the OSX that was already on the system (not removing any of the files). This also didn't do anything but make refit stop working. Then we moved onto the next task at hand by removing the hard drive entirely and booting it as an external drive from one of the USB ports... as long as you booted it with the options key held down, it worked perfectly fine. Then we put an alternative hard drive into the computer and installed OSX on that. This time there was no trouble booting anything up. Everything seemed to work flawlessly. So we made a backup of my original drive (OSX, Windows, and all) onto an external hard drive and tested booting to it via USB. That again worked perfectly fine and booted right up with no problems. So after that we formatted the original hard drive and reinstated OSX. We then proceeded to transfer all the old files from the backup onto this new installation and LOW AND BEHOLD..... we were back to square one with it refusing to recognize the hard drive again.
    So this basically told us that there appears to be something either wrong with the hard drive, or something got really screwed up in the software along the lines and by me copying all my old files back over, I just ended up bringing the screwed up file back over with it! (despite not copying over any settings of any kind) So I am still extremely confused as to what is going wrong... did some boot sector possibly get screwed up may be?

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