2012 Retina MBP shutting off randomly
Recently it's been shutting off at random points and when I power up it won't turn back on right away. Also when I close the lid it will completely shut off, and when it turns back on I get a message saying that it restarted due to a problem. Any information would be appreciated.
Interval Since Last Panic Report: 12444049 sec
Panics Since Last Report: 6
Anonymous UUID: 940E004E-E7B6-499D-A302-08CE583FBA76
Thu Dec 5 10:53:49 2013
panic(cpu 2 caller 0xffffff7f80948007): NVRM[0/1:0:0]: Read Error 0x00137310: CFG 0x0fd510de 0x00100000 0x00000000, BAR0 0xc0000000 0xffffff8107278000 0x0e7150a2, D3, P0/4
Backtrace (CPU 2), Frame : Return Address
0xffffff810bf23290 : 0xffffff8000220792
0xffffff810bf23310 : 0xffffff7f80948007
0xffffff810bf233a0 : 0xffffff7f80a40b83
0xffffff810bf23400 : 0xffffff7f80f5a0a5
0xffffff810bf23430 : 0xffffff7f809b19bc
0xffffff810bf23660 : 0xffffff7f8105d644
0xffffff810bf236d0 : 0xffffff7f8105d851
0xffffff810bf236f0 : 0xffffff7f80949a0d
0xffffff810bf23780 : 0xffffff7f8094d69a
0xffffff810bf23970 : 0xffffff7f8094e566
0xffffff810bf23a50 : 0xffffff7f80b3ff2f
0xffffff810bf23af0 : 0xffffff7f80b34ddc
0xffffff810bf23c70 : 0xffffff7f808e54d7
0xffffff810bf23ce0 : 0xffffff7f808d2c43
0xffffff810bf23d50 : 0xffffff7f808d33e4
0xffffff810bf23dc0 : 0xffffff7f808d3d9f
0xffffff810bf23e20 : 0xffffff7f808a54c5
0xffffff810bf23e60 : 0xffffff7f808a5628
0xffffff810bf23e90 : 0xffffff7f808a8fd7
0xffffff810bf23ef0 : 0xffffff800063d4d6
0xffffff810bf23f30 : 0xffffff800063c250
0xffffff810bf23f70 : 0xffffff800063c0f4
0xffffff810bf23fb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80896000->0xffffff7f808cefff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808cf000->0xffffff7f808e0fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80896000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 e1000->0xffffff7f80bdcfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808cf000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80896000
com.apple.nvidia.nvGK100hal(7.3.2)[B18EA0A5-A945-3851-BC7B-0877DAC6AD34]@0xffff ff7f80f00000->0xffffff7f81202fff
dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 e1000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 22353900887230
last loaded kext at 8808802333669: com.apple.iokit.SCSITaskUserClient 3.2.1 (addr 0xffffff7f807be000, size 36864)
last unloaded kext at 21889222200284: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 12288)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.AGPM 100.12.75
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.GeForce 7.3.2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMuxControl 3.1.33
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nvGK100hal 7.3.2
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.3.2
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x14200000 / 1
Thanks a lot for your reply. I did run the Apple Hardware Test and after running both normal and extended tests no trouble was found. I managed to download the widget called iStat Pro, I realized that my CPU was idling at 50%, and the CPU temperature was 80 degrees Celsius. This caused my fans to run consistently at 6000RPM. I discovered that the random shut down while running on the battery was caused by too much current being drained by the system. So as you suggested, it was indeed happening for safety reasons.
By looking at the Activity Monitor and selecting all processes I saw that a process called printjobmgr was utilizing 100% of the CPU. I found this strange as I had performed several restarts and would have expected this process to terminate on its own. As soon as I used Force Quit, everything returned to normal. Strangely, every time I print something, the printjobmgr starts up and utilizes 100% of the CPU. This lasts until the printing is finished. I still was unable to find a permanent solution to this.
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Here is the following report:
Interval Since Last Panic Report: -2315536 sec
Panics Since Last Report: -11
Anonymous UUID: 44C66308-7895-FB31-1524-184B33410D41
Sat Jan 11 17:31:34 2014
panic(cpu 0 caller 0xffffff7f84dc1f1a): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103000000 0xffffff80f6a9d000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80e6960bf0 : 0xffffff8002a1d636
0xffffff80e6960c60 : 0xffffff7f84dc1f1a
0xffffff80e6960d30 : 0xffffff7f832d726c
0xffffff80e6960df0 : 0xffffff7f833aa1f6
0xffffff80e6960e30 : 0xffffff7f836bf2f3
0xffffff80e6960e50 : 0xffffff7f832ddf56
0xffffff80e6960ef0 : 0xffffff7f8327bdae
0xffffff80e6960f10 : 0xffffff8002e53298
0xffffff80e6960f40 : 0xffffff7f82f9428b
0xffffff80e6960f50 : 0xffffff7f84e3e533
0xffffff80e6960f60 : 0xffffff7f84e4620b
0xffffff80e6960f80 : 0xffffff8002ab7f7c
0xffffff80e6960fd0 : 0xffffff8002acedbb
0xffffff80f6a33e10 : 0xffffff8002a2f35d
0xffffff80f6a33e50 : 0xffffff8002a2de11
0xffffff80f6a33eb0 : 0xffffff8002a2db83
0xffffff80f6a33ef0 : 0xffffff8002a1c709
0xffffff80f6a33f00 : 0xffffff8002aa63ee
0xffffff80f6a33fb0 : 0xffffff8002acf221
Kernel Extensions in backtrace:
com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f82f7d000->0xffffff7f82fa5fff
com.apple.driver.AppleACPIPlatform(1.8)[209B2382-A61F-344C-8BBC-26331B9BA398]@0 xffffff7f84e37000->0xffffff7f84e90fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f83c86000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f82f7d000
com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f832 76000->0xffffff7f83518fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f82f7d000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f83262000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8321f000
com.apple.nvidia.gk100hal(8.1.6)[A6140B32-E6F2-37A2-94A1-D957086A854E]@0xffffff 7f83524000->0xffffff7f83853fff
dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f832 76000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f82f7d000
com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f84db4000->0xffffff7f84dc6fff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f84daf000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f82f7d000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f84d9b000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f83c86000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f83262000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8321f000
BSD process name corresponding to current thread: SGProtocolServic
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x0000000002800000
Kernel text base: 0xffffff8002a00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 10189557717
last loaded kext at 5566479473: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f84b46000, size 36864)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9.1
com.waves.driver.soundgrid 2.0.0
com.Cycling74.driver.Soundflower 1.6.6
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.7f4
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.13.12
com.apple.driver.ApplePlatformEnabler 2.0.7d2
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHDAHardwareConfigDriver 2.4.7fc4
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.IOBluetoothUSBDFU 4.1.7f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.GeForce 8.1.6
com.apple.driver.AppleIntelHD4000Graphics 8.1.6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.driver.AppleIntelFramebufferCapri 8.1.6
com.apple.nvidia.NVDAStartup 8.1.6
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyEventDriver 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 635.4.0
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
com.apple.driver.AppleSDXC 1.4.3
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleUSBXHCI 635.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltEDMSink 1.2.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.iokit.IOAcceleratorFamily 74.15
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.gk100hal 8.1.6
com.apple.NVDAResman 8.1.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.7.7
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: GE 98134, 0x05b8, 0x3155, 0x14100000 / 1If a SMC reset does not help, make an appointment at an Apple store genius bar for a free evaluation.
http://support.apple.com/kb/ht3964
Ciao. -
Macbook Pro w/ Retina Display shuts off randomly
Anonymous UUID:
711728B3-D2A1-217D-4D17-9D74B23C1845
This is the report I keep getting after it shuts down. Its happened twice so far and I have no idea what to do. Any help would be great
Wed Mar 19 15:41:28 2014
panic(cpu 4 caller 0xffffff7faef9bfb0): "GPU Panic: [<None>] 4 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x112c00000 0xffffff8214a2d000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 4), Frame : Return Address
0xffffff82007f3530 : 0xffffff802cc22fa9
0xffffff82007f35b0 : 0xffffff7faef9bfb0
0xffffff82007f3680 : 0xffffff7fad75b22c
0xffffff82007f3740 : 0xffffff7fad825106
0xffffff82007f3780 : 0xffffff7fad825176
0xffffff82007f37f0 : 0xffffff7fada4a9de
0xffffff82007f3860 : 0xffffff7fad847c2d
0xffffff82007f3880 : 0xffffff7fad761c75
0xffffff82007f3930 : 0xffffff7fad75f780
0xffffff82007f3b30 : 0xffffff7fad760820
0xffffff82007f3c10 : 0xffffff7fad70f231
0xffffff82007f3db0 : 0xffffff7fad70dfb2
0xffffff82007f3dd0 : 0xffffff7faef6e812
0xffffff82007f3eb0 : 0xffffff7faef6e6ee
0xffffff82007f3f00 : 0xffffff7faef6d55e
0xffffff82007f3f20 : 0xffffff802cc4a23a
0xffffff82007f3fb0 : 0xffffff802ccd6ff7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@0 xffffff7faef8e000->0xffffff7faefa0fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7faef86000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf87000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fad1e9000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fad6b8000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7faef89000
com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185]@ 0xffffff7fad70b000->0xffffff7fad96ffff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fad1e9000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7fad6fb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fad6b8000
com.apple.nvidia.driver.NVDAGK100Hal(8.2.4)[ACFCEA0C-4C80-36C0-8636-D10EE7D2DE17 ]@0xffffff7fad97a000->0xffffff7fadb26fff
dependency: com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185] @0xffffff7fad70b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fad1e9000
com.apple.driver.AGPM(100.14.15)[BD884E30-94CF-3D5B-9A31-6C2F694CD5C4]@0xffffff7 faef6c000->0xffffff7faef7dfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fad1e9000
dependency: com.apple.driver.IOPlatformPluginFamily(5.7.0d10)[E9B6DC11-10DB-31D7-885C-886E1 62FA857]@0xffffff7fadf90000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7fad6fb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fad6b8000
dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0B C4]@0xffffff7faec32000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x000000002ca00000
Kernel text base: 0xffffff802cc00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 500212331090
last loaded kext at 215388850751: com.apple.filesystems.msdosfs
1.9 (addr 0xffffff7fadb3b000, size 65536)
loaded kexts:
org.virtualbox.kext.VBoxUSB
4.2.12
org.virtualbox.kext.VBoxDrv
4.2.12
com.apple.filesystems.msdosfs
1.9
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.AppleUSBCDC
4.2.1b5
com.apple.filesystems.smbfs
2.0.1
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.driver.AudioAUUC
1.60
com.apple.filesystems.autofs
3.0
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleMikeyDriver
2.6.0f1
com.apple.driver.AGPM
100.14.15
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.X86PlatformShim
1.0.0
com.apple.driver.AppleHDAHardwareConfigDriver
2.6.0f1
com.apple.driver.AppleHDA
2.6.0f1
com.apple.GeForce
8.2.4
com.apple.iokit.IOBluetoothUSBDFU
4.2.3f10
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.ACPI_SMC_PlatformPlugin
1.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.nvidia.NVDAStartup
8.2.4
com.apple.driver.AppleMuxControl
3.4.35
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleIntelMCEReporter
104
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleSMCPDRC
1.0.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleIntelHD4000Graphics
8.2.4
com.apple.driver.AppleIntelFramebufferCapri
8.2.4
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleUSBTCKeyEventDriver
240.2
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.driver.AppleFileSystemDriver
3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
216.0.0
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
216.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOAcceleratorFamily
98.14
com.apple.nvidia.driver.NVDAGK100Hal
8.2.4
com.apple.nvidia.driver.NVDAResman
8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.driver.IOPlatformPluginLegacy
1.0.0
com.apple.driver.AppleThunderboltEDMSink
2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter
3.1.7
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.driver.AppleGraphicsControl
3.4.35
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleSMC
3.1.8
com.apple.iokit.IOSurface
91
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.iokit.IOAcceleratorFamily2
98.14
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter
1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.pthread
1
com.apple.kec.corecrypto
1.0Was Google Chrome active when this panic occurred?
-
My macbook shuts off and I kept a journal for it because mine's got complications.
July 1, 2014 (Tuesday)
I spilled a cup of choclate milk on my keyboard, it was soaked! But my battery was drained so I know nothing had short out. So I turned it over and never tried to turn it on.
July 2
I went to the nearest apple center and asked them to clean it for me. (I knew it wasn't a good idea to clean it myself) They put it in a plastic bag but I asked them to open it as soon as possible so I know what parts are affected. They told me they'd take a picture of the inside for me and go back after an hour. Milk was still inside everywhere so I asked them to take it in.
July 8
I called to get an update on my mac and they said it wasn't economically practical to repair it because they recommended a full system replacement. I got depressed and accepted my Mac's fate. But what's annoying is I put my mac in on July 2 and they only tried to clean it in July 5 which makes me think that was the reason my mac was irreparable.
July 9
I took my mac and tried to find another opinion but I showed the diagnostics from the apple store and they said they couldn't fix it. My parents were getting ready to buy a new one.
July 13
I realized that my mac didn't have charge when milk spilled on it so I tried to charge it and BOOM IT OPENED. They keyboards were sticky and it takes a moment before my computer reacts to the trackpad but it works! Even all the keys works! But it doesn't charge.
After lunch, it was workingp perfectly and my batteries were at 30% charge! I was really happy!
(in the interval my mac works perfectly, it stays for normal 7 hours when battery is charged fully)
However at July 19
There was no electricity for four days (A typhoon came in the Philippines) and my battery is about 7% so I went to the public market to get it charge while I wait for electricity. I charged it for about 3 hours and sideways because it was inside my backpack while it charged so noone will notice it. When I got home and opened my laptop, it shut off randomly after my desktop appeared after start up. So I was sad.
July 20
I found a solution online to use the option-shift-power button my mac opened and worked normally!
July 21
My computer was normal in the morning then in the afternoon it shut off again after I waked it up from sleep. Tried option-shift for about 3-5 times before it worked with varying intervals from 5-20 minutes each
July 22
I get nervous when I use it but it worked perfectly I was even able to edit with Final-cut pro and HD clips.
Wednesday
Worked perfectly in the morning but in the afternoon, after waking it up from sleep it won't turn on tried the option-shift then I tried resetting the SMC for about three times (my mac is a unibody) but it didn't turn on the whole evening.
Today Thursday morning July 24
I tried to reset SMC first thing in the morning after the thing won't turn on. After about an hour, I tried to turn my mac on normally and it opened. So what I did is to back up all my files. (It took the whole afternoon) and at night I ran diagnostics (D during start up) and no threats were found
Haven't been experiencing the trouble, as of the moment I'm writing this Jul 25, Friday (12:13 AM) HK time Philippines.
So what I'm asking here is what do I do to make sure this doesn't occur anymore. I probably written a very detailed log. So what else (diagnostics and other) should I do to prevent this from happening again. School starts in August and I will need my laptop to work perfectly to let me go through college with less burden. Thank you and I hope you reply. Any more questions about details on my Mac will be answered
Macbook Pro 13-inch, Mid 2012
Bought in December 2012
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000
Software OS X 10.9.4 (13E28)tryshdanielle wrote:
So what I'm asking here is what do I do to make sure this doesn't occur anymore.
Get a new computer. Consider switching to regular milk, or even a light fruit juice. -
Brand new Thunderbolt display shuts off randomly
I've had a new ThunderBolt Display for less than a month paired with a brand-new Mac Mini (2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3, Intel HD Graphics 4000)
and the display just began shutting off randomly.
I also have an external HD drive daisy chained via the display's Thunderbolt port that stops working once the display dies. Tried connecting the Mac Mini alone with no hard drive figuring it might be the drive but no the display still randomly shuts off. Any ideas or suggestions before I call Applecare?I have a similar setup and problem. My Thunderbolt display (refurb, purchased in February 2012) will randomly turn off, as if it went to sleep - but mouse/keyboard input does not wake it back up. The internal speakers will still output audio. Disconnecting/reconnecting the Thunderbolt cable from the attached Mac Mini (2.5GHz dual-core Intel Core i5, OS X 10.7.5, AMD Radeon HD 6630M ) will not resolve the issue. Disconnecting/reconnecting the display's power cord and the Thunderbolt cable from the Mac Mini will resolve the issue temporarily. This began happening maybe a month or two ago, and has probably happened 10 times in the last 30 days. It is completely random, and I have yet to be able to duplicate it on demand.
Steps taken to attempt to fix the issue:
Confirmed Energy Saver Settings
Confirmed Software up to date (OS 10.7.5)
Attempted Firmware Updates (message states not needed)
Reset NVRAM
Reset SMC (unplugging computer)
There are other discussions reporting similar behaviour:
https://discussions.apple.com/thread/3340067?start=0&tstart=0 (13 pages)
https://discussions.apple.com/thread/3352192?start=0&tstart=0 (5 pages)
https://discussions.apple.com/thread/4243396?start=0&tstart=0 (2 pages)
https://discussions.apple.com/thread/3347412?start=0&tstart=0 (1 page)
As well as other discussions concerning random flickering issues with the display.
Since I'm still under warranty, I took my display to a Genius Bar today. The rep didn't really seem to want to hear about what I found on these discussion boards. He says you can pretty much find anything you want to find here, and since it is unmoderated it is not a reliable source of information. I let him know that the issue (as far as I can tell) occurs with different models of Mac Mini's, MB Pros & MB Airs, suggesting it is in fact an issue with the display and not what's connected to it. I added that most folks who reported bringing the displays in for service ultimately ended up with a replacement display, as the service done on the defective display proved to not resolve the issue - but I would of course defer to his judgement.
He decided that they would order and replace the LCD panel. He assured me they would keep the display powered on for 12-24 hours after the service to ensure the issue has been resolved. Truthfully, I am not optimistic. And for the amount it costs to replace the panel ($833.32 from the provided estimate), I speculate this course of action will end up being much more costly for them in the long run. But we shall see!
I will be sure to provide updates as they come. Wish me luck! -
My macbook pro shuts off randomly?
So my MacBook Pro has shut itself down twice in the past two days. It shuts off randomly, takes about 45-60 seconds before I can turn it back on, and when I turn back my date and time settings are way off (ie the most recent time it said that it was Monday, November something, 2012, at 4:02 pm, when it was really Wednesday January 21, 2015, and 5:25 pm). I have a frayed charger cable, and it has been plugged in during both shutdowns. I have a new one on its way, but I cannot stop using this one yet, because I am a college student and I need my laptop, and none of my friends/roommates has a MacBook with the proper charger for mine, so I can't use any of theirs. Any explanations?
Hello pinkpanda376,
For random shut off issues, I would take a look at resetting the SMC on your MacBook Pro as well as taking a look at the battery to make sure that it is still running normal on you. Look at the articles below for more information to get you started.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/en-us/HT201295
Mac notebooks: All about batteries
http://support.apple.com/en-us/HT204054
Take it easy,
-Norm G. -
MBP shutting off by itself = epic time on hold!
After months of my MBP shutting down randomly a half-dozen times a day, I called Apple Care today; when I explained that it was STILL shutting down after having the hard drive, heat sink, and motherboard replaced, the rep said "We'll replace your laptop. Let me bump you up to Level 2".
That was FOUR AND A HALF HOURS AGO, including me being rerouted to a dude named Bob in the Testing Lab who said "Uh, you're not supposed to call us back here. We're in the back room."
I'm still on hold, going on five hours on the phone. Is this a new record? Should I give up?I have exactly the same issue with iPhone 4. If the phone goes into sleep mode it then switches itself off and is always difficult to restart. If you google this issue then you will find it is a common one that Apple refuses to acknowledge. It is not practical for me to visit a store - Apple should be obliged to send replacement phones rather than the onus being on me to go to them!
-
Have an iPhone 4 that is now shutting off randomly including during calls. The iPhone is roughly about five months old. When the iPhone shuts down and tries to restart it usually take two or three times before it stays on, but when it does it sometimes has a dark line down the center and shuts off. Not very happy about the iPhone doing this. The store we had purchased the iPhone 4 from suggested that we contact Apple to see about a replacement, or send it away for service. As you can tell we are not happy at this point since the iPhone is crucial part of our day for work and family. What should we do at this point?
Thanks for the suggestions!
Except I tried all those before I even made this topic lol, but thanks!
I Already popped out the Sim Card & let my phone sit without it for a few minutes then put it back in. Sometimes it will work again & it will say it recognizes the SIM Card but more times then not it still says it cant recognize it! So I have to take it out & reinsert it multiple times.
& I have done a complete restore 2 times & a back up restore 3 times. Nothing seems to be working.
I am planning on going to the Apple Store this week, wish me luck!
But keep the suggestions coming if you have any, I'd appreciate it! -
Mac Pro keeps shutting off randomly
Hey guys,
My Macbook Pro keeps shutting off randomly. Its been doing it for a few months now and I was finally able to restore it to factory settings to see if that would fix the problem but it hasnt. Sometimes it will shut off every five minutes, other times it will be maybe once an hour. I've noticed that it is more likely to shut off when I'm visiting youtube or watching a video/viewing a site with lots of pictures.
By "shutting off" I mean that the screen goes black and I have to hold down the power button until it completely turns off and then restart it.
When I turn my computer back on it sometimes has a reason for the problem, which I copied and pasted below:
Anonymous UUID: 727231A4-307D-84F0-6914-8EE94F89D815
Wed May 21 16:02:49 2014
panic(cpu 0 caller 0xffffff7f9ef9af7c): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80c45a5000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80b328b140 : 0xffffff801cc22fa9
0xffffff80b328b1c0 : 0xffffff7f9ef9af7c
0xffffff80b328b290 : 0xffffff7f9d625e7b
0xffffff80b328b350 : 0xffffff7f9d6ef46a
0xffffff80b328b390 : 0xffffff7f9d6ef4da
0xffffff80b328b400 : 0xffffff7f9d96e056
0xffffff80b328b530 : 0xffffff7f9d712b09
0xffffff80b328b550 : 0xffffff7f9d62c8cd
0xffffff80b328b600 : 0xffffff7f9d62a3d8
0xffffff80b328b800 : 0xffffff7f9d62b356
0xffffff80b328b8e0 : 0xffffff7f9e5ae9c2
0xffffff80b328b920 : 0xffffff7f9e5be37f
0xffffff80b328b940 : 0xffffff7f9e5ec33b
0xffffff80b328b980 : 0xffffff7f9e5ec39b
0xffffff80b328b9c0 : 0xffffff7f9e5c3e15
0xffffff80b328ba10 : 0xffffff7f9e58fb5e
0xffffff80b328baa0 : 0xffffff7f9e58bae7
0xffffff80b328bad0 : 0xffffff7f9e589636
0xffffff80b328bb00 : 0xffffff801d0ce0a3
0xffffff80b328bb90 : 0xffffff801d0cff9f
0xffffff80b328bbf0 : 0xffffff801d0cdabf
0xffffff80b328bd40 : 0xffffff801ccb66a8
0xffffff80b328be50 : 0xffffff801cc26bf1
0xffffff80b328be80 : 0xffffff801cc139f5
0xffffff80b328bef0 : 0xffffff801cc1e043
0xffffff80b328bf70 : 0xffffff801ccc989d
0xffffff80b328bfb0 : 0xffffff801ccf3c76
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@ 0xffffff7f9ef8c000->0xffffff7f9ef9ffff
dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7f9ef84000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9d52b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9d583000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9ef87000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9d5d6000->0xffffff7f9d83efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9d5c6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9d583000
com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7f9 e56e000->0xffffff7f9e638fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9d5c6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9d583000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9d5d6000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f9d849000->0xffffff7f9daf2fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9d5d6000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x000000001ca00000
Kernel text base: 0xffffff801cc00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 192974850507
last loaded kext at 28847231808: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f9e7d6000, size 32768)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleHDA 2.6.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleHWAccess 1
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:Kara436,
some 15-inch Mid 2010 MacBook Pros are known to have a defect in their NVIDIA GPUs. Given the symptoms which you’d described, yours might have that defect also. Apple had a gratis servicing program for three years from the MacBook Pro’s date of purchase; they still offer the servicing, but it is no longer guaranteed to be gratis. I’d recommend that you make an appointment at your nearest Apple store or Apple-authorized service center, to have them run their Video System Test on your MacBook Pro, which will confirm whether or not its NVIDIA GPU has the defect. -
Please Help! MBP shutting off when plugged in, now not recognizing MagSafe Adapter
I started seeing this problem a few weeks ago, my MacBook Pro just shut off spontaneously while watching a video full-screen. I turned it back on and the problem went away for a while. But now, the shut-downs happen more frequently. It doesn't matter if the MBP is running off of the battery or if its running off of the AC cord, it will just shut off. No warning. No standard shut-down process, everything just stops and a balck screen shows up. After it shuts off, it takes a few seconds to get it to restart, and when it does, the computer's date and time will be reset to some date in 2000. Very strange, I've had this computer for a year and I know people with the same model that have had no such problems. The battery is at 168 cylces (I use this for school, so it was being used everyday throughout the last two semesters), and the Condition is listed as Normal in the System profiler, so I doubt the problem is with the battery, but I could be wrong. I've seen posts about the RAM/PRAM causing the date/time resets. Nevertheless, the MBP has been running normally on the battery, battery life is still the same length of time as it was when I first got the computer, and runs smoothly. Up until last night, the AC MagSafe Adapter was still working, so I only used that as the power source. Everything was fine, but the MBP shut off once or twice while it was plugged in within the last month or so, but the AC would still have a green light, indicating the computer was still recognizing the power source. Now, I can't get the MagSafe to be rocognized at all. The computer is running on battery only, and I've tried resetting the SMC, but I'm unsure if it worked since the MagSafe is still unrecognized. When its plugged in, the System Profiler says it is not connected and not charging.
I'm running on Mac OS X 10.6.8, a 2.4 GHz Intel Core 2 Duo, with a 4GB memory (of which less that half is used). Computer usage is low, so its not like I'm running several programs at once, at most, its two or three at a time, for short periods. My MBP is a 13" aluminum body, doesn't seem to be overheating, has worked fine after long periods of being on and getting hot, I always let it cool down after I feel it getting too warm.
Please help if you can! Thank you!Battery Information:
Model Information:
Manufacturer: DP
Device name: bq20z451
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0201
Hardware Revision: 0002
Cell Revision: 0164
Charge Information:
Charge remaining (mAh): 2037
Fully charged: No
Charging: No
Full charge capacity (mAh): 5078
Health Information:
Cycle count: 168
Condition: Normal
Battery Installed: Yes
Amperage (mA): -917
Voltage (mV): 11235
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 1
Wake On AC Change: No
Wake On Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No
thanks for the quick reply~ -
IMac G5 non-isight shutting off randomly
My iMac g5 keeps shutting off randomly during use. I have a niMac G5, non-isight and it stays on for 30 mins, an hour, or 3 hours and then shuts off as if someone is pulling the power cord out.
Upon starting up, sometimes it doesn't make it to the login screen before shutting down again. It runs normal for a while, then it would randomly turn off. I have downloaded heat temp monitor programs and it seems to get to about 70 degrees celcius sometimes. Upon restarting, I get the "report problem to apple" screen with this information. I have tried to restart the power supply too.
Thu Apr 17 09:02:18 2008
panic(cpu 0 caller 0x008E0BE4): "Missing CPU diode calibration information.\n"@/SourceCache/IOPlatformPluginFamily/IOPlatformPluginFamily-312. 0.1/SMUNeo2_PlatformPlugin/SMU_Neo2CPUTempSensor.cpp:124
Latest stack backtrace for cpu 0:
Backtrace:
0x0009B478 0x0009BE1C 0x00029DD4 0x008E0BE4 0x008D0308 0x008CFD78 0x008E309C 0x008D48E8
0x008E2C6C 0x00342B8C 0x00343CE0 0x00345B90 0x00344CB0 0x000B05D4
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.SMUNeo2PlatformPlugin(3.1.2d1)@0x8dc000->0x8eafff
dependency: com.apple.driver.IOPlatformPluginFamily(3.1.2d1)@0x8c9000
com.apple.driver.IOPlatformPluginFamily(3.1.2d1)@0x8c9000->0x8dbfff
Proceeding back via exception chain:
Exception state (sv=0x39e04c80)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9C7010
Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:23:43 PST 2008; root:xnu-1228.4.31~1/RELEASE_PPC
System model name: PowerMac8,1
*>}The problem is a thermal one, somehow there's a malfunction and the computer shuts down because it's overheating. You should take it in and have the power supply looked at. You can also take the bgack off and check the capacitors to see if any of them is swollen or leaking.
Let us know how you make out,
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